Kudos on the sweet potato fries! Mrs and Ms smashburger. Now, the classic big smash, well, eh! I would say you give guys still has a better burger. It's probably the fixings. Same old, tomato, lettuce, pickles....I know ladies and gents, duh! I got the classic which is the same as any burger you can get at any fast food joint. Nothing about the burger made unique or my taste buds jump and party like its 1999. With five guys, they offer numerous fixings you can always make your burger unique and tasty. I give....2 stars for the sweet potato fries and one for the burger. Slightly pricey! But five guys is as well. read more

Geez this is an example of where I want to give three and a half stars. Since I can't I'll give three. I came here with my better half after working out and we were very hungry. I ordered the regular bacon cheeseburger and regular fries and my husband ordered the big classic Smashburger. Not sure from other reviews about grainy meat but ours was tasty and juicy and the right amount of toppings they even asked if we were ok with those or wanted to substitute ad in having it my way and I'm not even at Burger King. My favorite thing was the matchstick fries I mean yummy after seasoning to my taste. Yup I'm a sucker for the little guys and it's one reason why I'd go back. I got an iced tea and our total tab was less than seventeen bucks albeit we shared and order of fries because they give you a bunch. We had great service and obviously thinking they are upping their game from previous poor reviews. We will go back again. read more

Smashburger - Bacon Cheeseburger and regular French fries - Burgers Near Me - Westerville, Ohio

My bacon cheddar BBQ cheeseburger was very tasty - certainly worth the trip. My date's mushroom swiss was also prepared well but the flavor was stronger and more bitter than expected, so we probably won't get that one again. Our side of onion rings were made well but the sauce was disappointedly too horseradishy - I've had better at kitschy bloom'n onion houses. We didn't spot fried pepper rings as a side on the menu - I was hoping to try those - and didn't get fried pickles either - it's impossible to match City BBQ's just across the parking lot! :-). I think 5 Guys near Polaris is better, but all in all Smashburger was still good and we'll try more items next time for better combinations. I live a mile away, so having a specialty burger joint in the plaza is encouraging, even with a 3-out-of-5 first experience. read more

Here's the deal, if you're OPEN until TEN, you stay OPEN until TEN, you don't turn off your open sign, lock your doors and look at potential customers drive up and do NOTHING. You're a franchised business, one of TWO in Columbus, it's not that hard to find out who owns you when they find out who of your tool staff did this you're gone. Way to lose your jobs. read more

We were looking for a change of pace from our usual spots to eat. Looking to have burgers, my husband suggested burger king. The new albany location is always a let-down. So then he tossed out smashburger. I checked reviews, and I was intrigued at the positive comments on the brussels sprouts. We decided to have it for dinner. So glad we did. It was the best burger meal we have had in a long time. Loved everything we got. The brussels sprouts were excellent, like others had said. The burgers were fresh and very tasty, we got three different burgers and no one was disappointed. Loved the smash fries. Again, this was the best burger dinner we have had in quite some time. Will definitely be coming back. read more

I came for carryout at lunch today because I saw the veggie/black bean burger on the menu on their website. I ordered without the jalapenos, and switched out pepper jack for cheddar but kept the chipotle bun and chipotle mayo. I really thought I would like it, but it was still too spicy. I am a wimp and don't like too much heat. I am thinking I will try again, but hold the chipotle mayo. The smashfries were good, even though I am not a shoestring fry fan. I liked that they don't charge extra for ranch on the side (for my fries). I really liked the 3 choices of iced tea. I had the lemon herb that was slightly sweet. I also liked the whole ordering system. You stand in line, then someone takes your order and you see it on the monitor in front of you, then you swipe your credit card on the monitor when ready. It's pretty speedy. The dining room is separated from the line by a partial wall. The cool shake flavors sounded great. I will give it a another try. read more

Great place for lunch. I typically order the BBQ Burger with onion straws. Smash Fries are good as well. Food is cooked quickly and typically little to no line. read more

Based on recommendations of several others we visited Smashburger. We were not impressed. Our food was not very hot and the burgers a little dry. Overall, we didn't think that the food was as good as Wendy's, and for just under $20 (for 2 people) we didn't feel we got our money's worth. read more

This place is brand new, yet the booths are cracked and torn. The rosemary on the fries is different (and good!) but the fries were surprisingly greasy for shoestring fries. The burger was good, not overly greasy. It was cooked medium and I prefer well done so be sure to tell them your preference. read more

We are giving 4 stars. Shout out to Russia. This girl is your Director of First Impressions! She was not our CSR but overheard our discussion about the non milkshake. We could have made chocolate milk at home. Milkshakes are weak. Burgers and fries were good. Russia politely offered to make a good one. Honestly the guy should have made a good one, hand dipped as advertised. We declined her offer but know it would have been amazing! Russia is a a star example of a valued CSR, delightful, good listener, and exceptional people skills. We will be back to see you!! May want to turn AC down, we and other couples changed booths because the cold air was blowing down. read more

Great concept. Kitchen guys creepily stare. Food and milkshakes are amazing especially for the price.

Steak 'n Shake fries at higher prices.. my boyfriend got the regular ones and they were exactly like steak n shakes mine were the smash fries they were mediocre. Wont come back again if I'm in the area read more

Very tasty smashed beef burgers. You can order everything a la carte; so if you want fries, get 'em; if not, don't. Interesting burger toppings and variety. It's probably about time to go back;) Decently priced. read more

Do not use the smashburger app! I ordered my food ($30 worth) through this app expecting to get my food in an efficient amount of time. I ordered the food at 6:34 PM but ended up literally being on the phone and checking the app for delivery status until closing time. They assigned a driver who did not know what they were doing and then argued with me for the first 15 to 20 minutes about why she was a smashburger location that was near Walmart. after going back and forth with her and navigating her to my address (which was on my order receipt) she ended given my WHOLE order to someone else and tried to give me the wrong. She promised that she would come back with the right order and never did. I called the Smashburger location expecting someone to pick up to help me find a resolution and ended up being on hold for 1 1/2 hours until closing time I was forced to call the next day early morning when they opened up to speak to a manager. read more

Ewwwweeeee I like this place. Reminds me of....well a burger joint, but with cleaner floors and fancy stuff.

Smashburger seems like cool gourmet burger shop when you walk in but the only two things that make it unique from fast food is its extensive menu and long wait. An order to go will run you about 15 minutes from the time you walk in. And at $9-$11 for a combo you'd expect a solid burger but it's no better than Wendys. It's nice that they have a lot of customization but if you want a classic cheeseburger go somewhere else. read more

The burger quality is great and the price only improves the value statement. Shakes are awesome - can't miss on Haagen Daaz. Fries always good but can be a little heavy on Olive oil. Ultimately you just can't beat 10-12 bucks for a big burger, fries, shake, extras with a little shake refill and share-size fries. It's consistent and good 7-days a week. Smashburger = comfort food. read more

Took the family for lunch.....Burgers seemed pretty good...My wife and daughter enjoyed the Chicken avocado sandwiches, they both enjoyed the rosemary seasoned fries. read more

Ate here for the fist time today and I learned the kids meal is the best value. The overly priced burger was average tasting. I could have gotten an a burger from across the street for a lower price. The fries were different they were shoestring and a bit overdone. They reminded me of the old Andy Capp fries you could buy in vending machines. Overall from this experience I won't be back. read more

We absolutely love Smashburger! It's by far the best burger joint in Westerville! The value is awesome and the product is consistent everytime you go. I love the Buckeye Burger and the burger with goat cheese, spinach, and cucumber. read more

i totally enjoy the food and the service!! my daughter has autism and some people don't know how to take her or, they'd rather judge us... but here they're amazing! they always greet us with a smile & give us same attention as other customers and don't ignore us as other restaurants have & do! if anything they give us (my 7yr old daughter) more attention, which is nice to know we're respected & valued!!! the tots are fabulous along w/the shakes. and the burgers aren't as greasy as steak and shakes are. a regular customer and will be for many yrs to come! read more

Watch out five guys this place is top notch, good is cheep and good plus they are fast for a place that cold it to eat.

This place is just ok. Maybe I ordered wrong. I got the chicken sandwich with mushroom and truffle with a side of the Frank's red hot fries. The fries were good but the sandwich was bleh. It just had a funky taste to it. My husband got a burger and liked it. We also got fried pickles which were yummy. Honestly I might have given it another star but the price is outrageous. read more

Overpriced. Small burgers. Mediocre taste. Save you money and go somewhere. Not worth the trip.

Just got a regular burger with lettuce and onion. Nothing amazing, but good value. read more

Smashburger - Basic burger. - Burgers Near Me - Westerville, Ohio

I used to come here after it first opened because I would go to the one in Gahanna, and this was closer to me than that one. Now I did like this when it first opened, but now I'm not a huge fan. The food isn't as good as it used to be in my opinion. It used to be GREAT when it first opened now it's kind of meh. I prefer Gahanna a lot more. read more

Screwed up order yet again. Took it to the manager to correct and nothing. Not spending anymore time/$ here again.

Dear Smashburger, Please pay your taxes so that you may reopen. I tried to come grab a bite to eat and saw your sign. :( The food has always been good, I was glad the sign said you didn't pay your taxes and wasn't a health violation lol. read more

Gooood food. Place is dirty though. They never wipe the tables after other people you eat so if you have kids like I do be prepared for dirty booth seats and gross sticky tables! Food though....mmm mmm good. read more

This place has been totally ruined for me and all because of bad service. On my second time going here I got a normal smash burger and regular fries. Sounds like an easy enough order right? Not for these people. I went with a friend who ordered after me. He got his food first and it came to our table about 5 to 10 minutes after he ordered. Mine on the other hand took 30 minutes to get to me and was the wrong order! They brought me something with mushrooms and other crazy stuff on it. When they took it back and finally got my order right another 20 minutes later it was clear to see that they just picked the odd toppings off my wrong order. They said they would refund my money to my card but 5 days later and that has yet to happen. Don't go here there are much better options around. read more

I like the burgers- I really do. The smash fries are great. The milkshakes are great. The prices are higher than they should be. I mean, who charges $5.49 for a kid's hot dog? But my big problem is that every time I go to eat here without fail, they mess up the order. If I call to order ahead, I immediately get, "please use our online order form." So when I go to use the Smash n Dash online order, I go through the prompts only to find the order doesn't process. Then I repeat it 3 more times, then I get frustrated, and then I go in to the restaurant to order. I don't want to be that person. I don't like to demand to speak with a manager and complain, but how can they improve if they don't know the problem? The jury is still out on this place. read more

I'm not a burger fiend like many folks, but I was hearing about Smashburger so much from friends I decided to try it out. I wasn't disappointed! Ordering was easy, the menu is short and to the point, the decor was pleasant, and the service was great. I had the regular Classic Smash burger, and added the applewood smoked bacon. I also sampled the Smash fries (seasoned with rosemary, garlic, and Olive oil.... Yum) and had an Oreo milkshake. The milkshake was absolutely heavenly, and I am unfortunately addicted now. I have also tried the Salted Caramel (it was seasonal) which was just as wonderful, if not better. The fries can be a little oil-heavy but are so crispy and flavorful-- as well as a generous helping-- that it didn't bother me. The burger was the right size, flavorful, the bun was tasty and tender, and the toppings were plentiful and very fresh. I have heard friends complain that the burgers were greasy, but I didn't think the burger was overly greasy. However, it is a burger, so some grease is expected (right?). I have been back several times and will continue to go back. A few dollars more than McDonalds and the like, but so, so much better. Yum! read more

The service was good but the food was WAY TOO GREASY (to the point I ended up throwing up)!!...AND for (basically) fast food it was pretty expensive it was 25 bucks for my husband and I to eat dinner and we split an order of fries!! I wouldn't go back!!! read more

I will start by saying my husband loves this place. Me not so much! Ate there twice and I am not impressed. Burgers are greasy and fries are salty. I don't think I will go back. read more

This was my first the at this restaurant, and I have to say I will definitely be coming back!! Everyone there was so nice, not only did they hand deliver my food and repeat my order but they also met me at the exit and opened the door for me!! It was for sure a great experience! read more

Words cannot describe how bad this place was... burger took 45 minutes... fries came 15 minutes later cold... 10 people walked out. Couple next to us waited an hr for burger w no meat on it... manager was flippant and rude, staff was incompetent as we were told: "the fry guy isnt here yet..." and "we arent sure of the cash register yet..." Call Gordon Ramsey quick!!@ read more

Good food. Kinda expensive though!! Burgers not greasy and fries are pretty good. Only thing that sucks is you have to pay individually for burger, fries and drink! Meal for one person usually costs about $8. My sis and I got one burger two fries, a drink and a milkshake and it was like $18!! read more

This Smashburger location recently re opened after being closed for 4/5 months. We tried to order lunch today and an employee told us to order online. We ordered the entire doctors office lunch and realized we needed a credit card to order. We don't have the credit card that belongs to the independent rep(who is buying our lunch)! So we called back to try to order over the phone. The man who answered argued with our receptionist saying "it's easier if you just come inside to place the order"; well we work in a doctors office and can't really do that. He said if we ordered online "our order would just sit there until we pick it" instead of prepare the food at the time requested. He could have taken an over the phone order with the amount of time he sat on the phone and argued with us! We won't be coming back, which is disappointing because we love Smashburger and were excited when they reopened! read more

I was excited to try this place when it opened. Bad move. This place is weak! Over priced food, stale buns, cold fries, runny shakes, terrible service, untrained workers, dirty bathroom and no ambience. One of the worst dining experience I've ever had in Westerville. I really can't find anything positive to say about this place. Probably will be back out of business soon. If you want a great burger nearby, go to B spot on Hamilton rd or flip side at Easton. read more

We visited the new Smashburger with a group of 5 shortly after they first opened, and although the concept is good, the service and food were not outstanding. Hopefully these shortcomings will be fixed in time once everyone has settled into a routine - it seemed a little unorganized in the front and in the kitchen (one order was missing an entire entree, and one order was very overcooked). Will try again in a few weeks to see if everything has improved, which I'm confident will happen as any new restaurant experiences some growing pains. read more