I think they might be working out kinks? I eaten at other locations and was soooo excited to have one in our neighborhood. Do not get the new sweet potato nuggets. Gross. Like baby food fried. The regular fries were not fresh. Soaked with grease and not more than room temperature. And they are known for their fries. :-(. The burger was not cooked to medium as asked it was rare. Like almost mooing. Our server Andrew was best part of visit. read more

Customer service is really good during lunch. Pricing is okay. Chicken tenders looked like good quality meat but the texture was kind of rubbery. Fries were decent. The only reason I gave 5 stars was the good teamwork between the servers. I had 5 different waiters checking up on me and my drink was never empty read more

We visited the Richardson location on a Tuesday afternoon around 2:30pm. Our server only had two other tables of 2-3 people she was waiting on. She forgot to bring out our appetizer that we ordered, admitting she saw it in the kitchen window. She never checked back on us to see how our food was, or to fill up our drinks, but she did ask the table behind us, how their food was. She never returned to our table, only to give us the bill, which she was going to give us someone else's bill because she forgot what we ordered. Management was NOT any better, as the manager stood in the bar area the entire time, watching the games that were on the tv. He did come over to say he took the appetizer off, but didn't want to hear what we had to say about the waitress. It appeared as we were an inconvenience of taking him away from the game and walking 30 feet to talk to us...Just horrible customer service from the top to the bottom! read more

Server was nice but food was meh. Not Snuffer's quality and this location has a lot of kinks to work out. Appetizers came out after the meal and food runner was very confused. read more

Love snuffers! Great food and Bar service with Abi there is the best! When she's there you never leave hungry or unhappy! By far my favorite!!! read more

awesome as always! love this place and other locations. they even gave my mom a replacement burger even after she dropped her left overs on accident. we had a great waiter, wish i could remember her name. but you guys, snuffers is the best!!! read more

I love their cheese fries!!!! This location has been modernized and has a pub feel to it. Much better than the location in plano. The service was decent but they didn't have enough seating. Expect to wait for a table on busy days. read more

I have been going to Snuffers for over 20 years , I like the food and the people , yesterday I went there and Alexis was our waitress this Yong woman is the best I have seen in a long time she is an exceptionally great server, very well mannered and polite , I wish all waiters were like her, thank you and will see you again for sure,MD read more

Food was excellent. Only thing better than the food was out service!!! Our waiter, Stone, was great and made our experience excellent.

Pretty Basic burger! Nothing spectacular. My burger was cooked exactly like I wanted, which was nice. Adequate service and the cheese fries were pretty good. read more

Stone is the best, most attentive waiter. Not overbearing, perfect with timing & manners

Wait staff add items to your ticket and shortchange you. This happened to me multiple times. When confronted, management doesn't own it. NEVER coming here again. read more

Beyond disappointed in our experience there yesterday. While I was waiting for my daughter finish up in the restroom, I witnessed a Snuffers employee come out of a bathroom stall and exit without washing her hands. When I came around the corner I then saw the same girl pulling out food out of the expo window with her very unwashed hands. I spoke with the manager and was again disappointed in the reaction. It was hurried and not genuine. There was absolutely no follow up with us after the manager claimed to speak with employee. All we were told was she was a hostess as if that was a good enough reason for not washing her hands. There was no real recovery for our table after this, no real apology. After seeing this and seeing the lack of follow up again. After all if basic hand washing is not trained and enforced consistently I can only imagine what sanitary measures are not followed in the kitchen. We will not be back. read more

This place was surprisingly fantastic. We went on a Friday night after work, so the place was crazy busy.That said, we were met with a friendly smile and almost immediately seated. After being seated, we had 2 different wait staff check on us to make sure we ordered. Our appetizer, the cheese fries, came out really fast and were awesome. Just as we were about to finish the fries, our burgers came out. We had ordered one burger well done, one medium, and one medium-rare. They were all cooked perfectly! It was unbelievable. Perfect timing, perfect food, perfect service at a fair price. What more could you ask for? read more

I love Snuffers, Ive been to several and Ive been to this location twice now for dinner. Both times the service was excellent and prompt and the food was good. The air condition was too cold in the back right corner however read more

The first time I ate at Snuffers was about 1971 or 1972 at the Lower Greenville location. I ate there for many years. Excellent burgers and excellent service. Fast forward to 08/06/2016. The Richardson location experience is not the same as the original. Our waitress was excellent. We had a forty minute wait for a burger that had an extremely greasy aftertaste. It was not up to Snuffer's standards. It wasn't up to McDonald's standards. Again, this was not the fault of our waitress. One other thing. COLD room temperature.!!!! read more

Fantastic food!! Our server, Stone, was excellent!! Will request him from now on. Great place for a burger and a game!

Stopped in for lunch at this location for the first time. will be going back. Great burgers, fries, onion straws. Service was excellent!

Good service and decent happy hour deal. Only ate appetizers, but they were decent. The cheddar fries is a most have

Amazing service, John was incredible taking care of our large group. I was nervous after the reviews but our cheese fries came out within 5 minutes of ordering, hot & delicious and less than 10 minutes after that we had our burgers and sandwiches. Everything was great and it was the perfect way to start my 41st year! read more

Snuffer's Restaurant & Bar - American Near Me - Richardson, Texas

The place was clean. The staff was friendly and attentive. The drinks were cold and food was hot. Flat screens everywhere made it easy to watch the game. read more

Snuffer's Restaurant & Bar - Clean, friendly, attentive. Cold drinks, and food cooked to order. Flat-screens everywhere. - American Near Me - Richardson, Texas

I work near by so went to lunch and had the best burger in a long time. I sat at the bar with MJ as my waiter. He was polite, professional, and efficient so I couldn't ask for anything else. Thanks again for lunch I'll definitely be back again. read more

I'm shocked that a Snuffers would have anything other than 4 or 5 stars. This is an iconic Dallas burger place. If you really want to be a Dallasite eat here. Do a little research on their roots and you will be able to talk the talk and walk the walk. Otherwise you're missing out. The food was exactly what we expected of a Snuffers. And the service was great. Life's too short to not eat at Snuffers every chance you can. Been eating at Snuffers since they opened and will continue even if I ever happen to have an experience that is a little off. read more

Super nice service - chicken club and cheddar fries - jalapeño burger - delicious. enough said!!!!

My husband and I have been to this new location about 5 or 6 times and each time is the same. The food is good but the service is terrible. After dining there last night, we finally decided we won't be back. The servers run around as if they have no direction, and after seeing the management in the restaurant, I can see why. Servers only pay attention to the tables they are assigned to, we waited 5 minutes for someone to greet us last night and take our drink order. The host staff clearly doesn't know what they're supposed to be doing and when. My husband and I got up three times last night to ask for utensils, refills, etc. I try to give restaurants the benefit of the doubt since I worked in the service industry for ten years but this location clearly does not know what they are doing. We love the food but will not be back to this location. The location on Northwest Highway is usually pretty good and that is where we will be going. read more

Abi & MJ & Shannon are the best bartenders ever. Best customer service. The managers are amazing as well. If you want a place that makes you feel comfortable, this is your place! Burgers are amazing & quesadillas as well :) read more

The food is good as always. I wish they would dim the lights in the bar. Very bright. Good beer choice though.

First time here and I was sorely disappointed the service was awful! My waitress took my order wrong then proceeded to ignore us, when trying to flag her down she still ignored us! It wasn't until not one but three different waitresses serviced our table that she came back, and when she did she had an attitude and tried to tell me I told her the wrong order. When if she had just confirmed the order or come back to our table it would have cut down on the confusion. had 4 other witnesses that heard what I said. Management never came to the table to check on us. Sadly I will never be back to this place nor will my associates! The food was ok and not worth the price the only redeeming factor was the cheese fries which is why they get one star. read more

Worst service ever. The manager is horrible. I got food poisoning from the food. My server Karigan was horrible she didn't pay attention to my wife and I, she made us feel so out place and like she was in a rush for us to leave. I will never return read more

We had a really great experience ! The wait staff was friendly and very attentive . We sat on the patio and loved it! We will return .

I got an order to go of the cheese fries and a burger the guy that took the order specified that all toppings for the burger would be on the side...nothing was on the side and I even specified no mustard well there was mustard all over my burger and I was not about to go back, I had thought that Snuffers had gotten better about their food obviously I was wrong! And when I tried to call back to speak to a manger there was no answer. read more

I work in the area and always stop by for lunch. The service is great and the managment is fantastic!!! Ross always takes care of me and is the main reason I keep coming back! Keep up the good work!! read more

This was our 2nd visit and both times the services was very poor. Saturday I had to walk inside to get a server to wait on us outside. Never checked to see how our food was, if we needed anything else. After finishing and waiting for a long time my husband went in to ask her for boxes to go. She ignored him at first. He then had to go back in to talk to the manager since when she came out she had major attitude. The manager was very apologetic and took care of our tab. It's a shame that the service is so poor compared to the great food. read more

What happened to the vibe of this place? I realize it opened two months ago, but this place feels like an inch-shinier than a McDonalds. Been waiting 20+ minutes for a take-away order. Not busy, despite the packed parking lot. The food better be up to par of the Greenville location, otherwise avoid this branch of the franchise. read more

I love snuffers, their food is great, cheese fries are phenomenal. Been to many locations including Greenville, Addison and Preston center. That being said this location does not have it together yet. We went when they first opened and service was slow and not correct. We decided to try to give it another chance and just did a to go order. Not only would they not answer the phone (5 calls!) so you could place the order, but when we got there after waiting 20 minutes, one of our orders was wrong. Maybe they were short staffed right? No. There were 3 people working at the bar alone. I understand mistakes happen, however it took another 20 minutes for them to take the cheese off a burger. This whole ordeal took almost an hour, that's right for a to go order! Very disappointed and will not be back. read more

I went there for dinner with about 12 friends, service was very slow. The food came out a few at a time. An hour & a half went by and everyone had there food & had eaten & I still had no food. The waiter said my dinner which I never got was on the house! I left having had 2 glasses of water and was not offered anything by the manager! Don't think I will ever go back read more

Love this place and overall the food is really good, but I gotta give it 3 stars for the very bizarre queso they offer. You get a very generous portion but for some god-awful reason they actually put celery in it which totally throws off the taste. Tasted like something you'd find in a trendy, fake Mexican restaurant in the far northern states. Avoid this dish like the plague!! read more

My husband and I love snuffers in general and have been trying this new location several times. We order our usual but the food has been inconsistent. My jalapeño burger sometimes come out perfect, but sometimes over cooked and dry. My husband has not complained about his cheese fries yet. The service has been inconsistent as well. Great & attentive at times and slow as snails another. I'll continue to give it a few more chances until they work out the kinks of being a new location. I'll up it to 4 stars if the food and service become consistently good. read more

Thrilled that Snuffers has opened a Richardson location. Outstanding burgers, fries are as good as Five Guys and the staff is very friendly. Service is lightning fast. To-go orders are handled very efficiently too. The cheese fries are to die for! 5 stars! read more

Just a note to the previous reviewer, Brendan, yesterday was the second day the restaurant had been open. I am sure that is why there was micromanaging (just a guess). Give them a few weeks, and I'm sure everyone will settle in fine. As a long time patron of other Snuffer's, I love their food! read more