This employee in this location is always willing to help no matter what the manager and his crew…read moreare the best I don't go to no other office but only this one they are the best they deserve an award for great customer service

They never pick up the phone. Like don't bother putting a company number if you never pick up. I…read morewill see time sometimes hang up on the call

Tell me why I place an in store pick up and I go in there and it's not ready of course. This is why…read moreI do in store pick up to avoid any interaction as much as possible. Me working from Verizon before I actually I'm brainstorming ways how to help them instead of them helping me so I basically offered to cancel my order online and now they're telling me that because I have to place it in the store. I have to pay for a set up fee. Is that more of a scam or what? Avoid this place as much as possible. FYI: I asked them if they can waive it because you're not sending up anything. I'm literally picking it up and their system is not allowing so I think the manager just do it but they're possibly doing everything under this sun but help the customer so I'd think twice.

Parking: This location shares a large parking lot with…read moreneighboring businesses, the lot is free and in the back. You can also park on the street at the meter parking. 3.5 stars Staff: When I walked in, I noticed one employee outside talking on his phone. The only other employee was helping another customer, so I took a seat and waited. I needed up waiting for 30 minutes until it was my turn. And they couldn't even help me because this is an authorized reseller and not an official Verizon store. Frustrating. 1.5 stars Merchandise: This location has a very small selection and since they're not an official Verizon store some of their items are off-brand chargers and phone cases. 2 stars. Bathrooms: I didn't see any restrooms for customers. Overall: This is not an official Verizon store, but only an authorized vendor of Verizon. I would recommend going elsewhere for best buying experience. (3.5+1.5+2)/3 = 2.333stars

I can't say enough good things about these guys! Shadhi and the team went above and beyond to fix…read morethe glass on my iPhone 16 Pro. As you probably know, replacing the glass on these phones can get really expensive, but they took amazing care of me and were completely honest throughout the process. Not only did they offer the best price around, but the aftermarket glass they used works perfectly. No lag, no issues -- honestly, I can't even tell it's aftermarket. It's not bulky at all and fits seamlessly into my phone case, just like the original. There was a small hiccup along the way getting my specific model in, but they handled it lightning fast and made everything right without hesitation. I highly recommend them: great service, great prices, and great people. My third time going to them between all of us and our family. We will be back.

My phone's screen was beyond cracked and they did a perfect job at fixing it very quickly.read more

It's been a very long time since I stepped foot into this store/location. And from the looks of it,…read morethere was a major change inside. First off, the whole concept of trying to get someone's attention for checking in was a major bitch. We walked in, there were about 8 people sitting around while 2/3 employees were there. We looked around trying to figure out where if we needed to put our name down somewhere for service. No where in sight for that. There was no one greeting you to get your information and asked what the visit was for. We ended up walking around a bit waiting for someone to talk to. We almost walked out until someone actually spoke to us and took our information to be put on the list. Bryan, who actually took our name and helped us was quite nice. Of course he was helping others so obviously busy. It was a good half hour or so till we were actually helped with. Throughout the store, there were only 3 employees working that afternoon. There was some question we had regarding internet service which he helped answered. He answered and explained what questioned we had about the service. Service was nice once we got helped. Furthermore, the whole layout seemed somewhat like an Apple Store. Service was slow as there were only 3 employees working. And the way of checking in, that needs an improvement. There should be someone checking you in or taking your name instead of waiting for one of the staff to put it down. Or have a systems with adding yourself to a waitlist. They were all busy so even when new people walked in, they as well didn't know as how to check in. After being seen, it was good. Bryan was sweet and answered every question we had.

I bought a new phone from Apple direct and was having issue with aligning it to my T mobile…read moreaccount. I spent several days carrying around two phones because the new ones are now Esims. I don't know how I feel about E sims but that is another topic. Probably would not have bought the phone if I knew because I travel a lot and buy a sim to switch out in Europe and Japan Toonorah took great care of me and helped straighten out the account which was quite a feat while a very an ious woman hovered, watched our passwords and was a real pain in the butt annoying both us and Toonorah- who had the patience of a saint. If I'd seen the absolutely rude woman sooner I would have done something about it and had her kicked out of the store.

Its so difficult to find someone service my drones. So happy…read moreto found this company. They did a great job, replacing my gimbal shock for my DJI drones. Looking forward to come back again.

UPDATE IN RESPONSE TO OWNER: ​The owner's response is…read morefactually inconsistent with the service I was provided. Before I agreed to the $450 repair, the technician explicitly stated they needed to open the device first to verify the main boards were functional. They specifically told me they didn't want to charge me for a screen if the phone wouldn't work. Only after they confirmed "everything works fine" did I pay and proceed with the repair. ​To now claim the SIM issue is an "unrelated board problem" is a direct contradiction of their own initial diagnostic. The phone worked for a very short period before the SIM card failed--a common result of a loose connection or a damaged ribbon cable during a screen swap on an S24 Ultra. ​By their own admission, the board was healthy when they took my money. If it is non-functional now, it is a result of their workmanship. I also stand by my original statement regarding the $200 offer and the attempt to bribe me for a positive review, both of which remain unaddressed. I am seeking a full resolution for the damage caused to my device. UPDATE [Date]: THE PLOT THICKENS ​After further investigation, I discovered the "no service" issue was actually due to a T-Mobile billing/blacklist status--not a hardware failure. While the owner was correct that the phone was blocked, their "professional diagnostic" was a blatant attempt to scam me. They told me to my face that the motherboard was fried and that the phone was "no longer fixable," yet they offered to buy it for $250 for parts. ​Think about that: they were prepared to take a $1,300 Galaxy S24 Ultra with a brand-new screen and perfectly healthy internal hardware by lying about the "main board" being broken. They were clearly hoping I'd hand over the device so they could flip it or use the pristine parts, knowing full well the board was fine. ​Between the bribe for a good review and this "fake" hardware diagnostic, this business has proven they prioritize predatory profit over honesty. Do not let them "diagnose" your devices--they will tell you it's junk just to buy it from you for cheap.

We walked in and everyone greeted us…read more Martin helped us and was very helpful with any questions we had thank you for the wonderful service !!

All the ladies working here have a bad attitude, especially toward older customers or anyone who…read moreisn't super tech-savvy. We had to come back four times to fix problems with our account. The first visit, they were nice because they wanted to make a sale and open a new account. But after that, they acted like they just wanted to get it over with -- no care, no attention to detail. Every time they said, "All done, everything's fixed," but once we got home, the same problems were still there. I had to keep coming back just to fix what they said was already solved. If you don't want them to ruin your day, go to another T-Mobile store -- there are better locations not far from here.

Stopped in while in the area to put in an order for a replacement phone. It was around noon on a…read moreweek day so not crowded at all. I was helped right away. Don't remember her name, dark hair, very nice. Only draw back to this location is the horrible parking situation.

Nice staff! Clean and organized place…read more Got my T-Mobile Tuesday gift today! Reversible beanie! Parking is limited so sometimes I can't park close. I only come here when there's a good deal going on. My next iPhone coming up soon!

Slow service,. Deceteful and preasured to swith carriers…read morewhen all I needed was a simple adjustment on my phone. Bait and switch....outright lied to me about rates plans etc... Highly recomend avaiding this location !

If I could give 0 stars I would My dad went in to do a…read morepayment and they completely made him feel very stupid and made him think he did something wrong when it was in fact them who did a mistake, Jessica and Zuly have the worst attitude and are not willing to accept their mistake