I visited Sole Desire on a whim sat 4/6/19 in the early afternoon. Looking for black for black flats. Never been there before and I like to shop small businesses. She brought me out a few pairs that didn't work for me. then the sales associate brought out some great and comfortable athletic shoes. I was ready to buy but realized I needed a different size. Initially I was the only one in the store. She was waiting on a returning customer for socks. Didn't check on how I was doing or if I needed anything. She seemed too busy chatting to come back to me. I left without buying the shoes for that reason. She lost a new customer ...shoes are great but closing with me . A new customer wasn't a priority. The main reason for going to a small business is the personal touch. Otherwise I can shop online 2 stars for service. read more

They have a good selection of very comfortable shoes, and some of the employees are very nice and helpful. I had a problem with defective finish with one pair I bought there. To be fair, they agreed to investigate and contact the manufacturer, and eventually the manufacturer replaced the defective shoes, but the whole process took way too long and they made me feel that I am a bother to them. The store manager, Frank Diaz, is less than cordial, never called back when he promised to, and generally made me feel unwelcome. For a store with a median price tag of $250 I would have expected better customer experience. I am going back to Zappos.com. read more

I stopped by this morning with a recommendation from my boss, but I was so turned off by the nasty looks and service from the two girls working this morning. I ask it they carry any simple black flats (for work purposes) and no reply. Another sales associate comes out and she just glares over at me too. read more

This review is for the Sole Desire location in the opera house, across from La Boulanger. I bought a pair of Earth shoes from Chris and he was such a pleasure to work with. He was helpful, tactful, polite and knowledgable about every shoe in the store. This store carries Birkenstock, Earth, Clarks and many more "comfort" shoes with many very stylish options. They have a good selection for a little store. The store was clean and well lit. The displays were nicely done and easy to see what was available. I like the easygoing vibe in the store, it's not stuffy or pretentious at all. The shoes are on the higher priced end, but they are all good quality brands so you get what you pay for. I love my Earth sandals that Chris helped me pick out. I wear them almost every day. Every time I've gone into this store, I've been greeted warmly and get the feeling that the employees know their stuff and enjoy working at the store. What a refreshing change from Macy's and even Nordstrom nowadays, which leave a lot to be desired. I'll go to Sole Desire first to look for shoes in the future!!! Thanks for finding me a great shoe! read more

I visited this store last Sunday 6/14l/2015; Shortly after making a purchase, my credit card was compromised. Thousands of dollars in unauthorized charges to made to my card. They have not returned my phone calls and the corporate office does not answer their phones-- you can reach the operator's extension, but the voice mail box is full. I can only assume at this point that they are selling credit card numbers or their system is easily compromised. I would not recommend shopping here for this reason. read more

Horrible! They treat you like gold when you're in there to buy, but if something happens where the shoes are defective, don't expect to get your money back or any kind of a store credit whatsoever. I spent $200 on shoes here. The soles started peeling off almost immediately and when I called about it their extremely nasty owner, "Claudia" informed me that she could do nothing about it so too bad, $200 down the drain. read more

If you feel like willfully putting yourself through a terrible customer service experience, please shop here. I came here with my mom and she was treated pretty horribly. There was no effort made to even try to help her. read more

I bought my annual Uggs here and my salesperson was very friendly and helpful. I don't love most of their styles and they are pricey, but the store is neat and the service great. read more

I am so excited to have discovered this place! I was in desperate need of some comfortable shoes and with Lynn's help I was able to find the most amazing pair of boots. I will definitely be back. read more

I have shopped at Shuz for over ten years. I love their shoe selection; quality and comfort of shoes are fantastic. Claudia is a great employee, not sure why another reviewer had a problem with Claudia. This is the shoe store I go to when I need comfortable, stylish shoes, especially when traveling. read more

I love Sole Desire shoes in Los Gatos! I love the selection of comfortable and stylish shoes and sandals. I wear a size 6 which can be hard to find. When I find something I like at Sole Desire if they don't have my size they can usually find it in one of their other stores and have it sent to me. The service is great and I especially like Claudia the manager. She is so personable! Thanks Sole Desire. Maureen read more

I had a great experience at this Shuz store. You need to make sure the MAN waits on you. He is patient and knowledgable. This is not the place for cheap shoes. Go to Shuz for higher-end comfort shoes. read more

I must say, the service was horrible. Not that I wasnt helped, but this girl was so condescending I was taken back. She kept saying she couldn't help me unless I asked...no shit sherlock! It would have been ok once but seriously, the entire time I was there. I started to feel uncomfortable. So I left. read more

The employees were helpful and all that when I was first buying the shoes, but I was rather dismayed at how little they did to stand by their products once something went wrong. I need to buy a certain brand of shoe that is not carried in many places to support my feet. I typically buy them online at shoebuy.com, but this time I was feeling the need to support the local economy, so I decided to go with Shuz. These are expensive shoes that should last 5 years or so. The first day I wore them, the button fell off. I did receive store credit when I tried to return them, but the website I normally use would have given me a full refund. There weren't any other shoes in the store I was interested in buying,so I have almost $300 of useless credit. I'm not normally that demanding, but if I pay that much money for something, I expect it to come with some guarantees and excellent customer service. I did not experience that at Shuz. read more

I don't know what happened when Shuz changed to sole Desire but it's not the same. The lady who works there is great, but it seems like it's not as well-managed as before. And it looks like they have trouble finding good help. Every time im in town its someone different working with her. the store feels stressed now and the selection is not good like before. read more

Chris was extremely patient and has excellent people skills. He tirelessly and cheerfully brought out MANY shoes for me to try on. I bought only one pair but he made me feel like a valued customer despite the extra time it took to serve me. There are many styles to choose from. read more

might have shopped here but coming from Aptos, CA and cannot get through on the telephone after several attempts during regular business hours. read more

I visited the Los Gatos store for the first time a couple of weeks ago. I was in dire need of professional and comfortable shoes. I had tried Nordstrom's but came out empty handed as the selection was either a pump that was too high for everyday wear or flat which my podiatrist told me never to wear. Sole Desire had a great selection of mid level heels, and a very helpful sales staff. I ended up buying 4 pairs of shoes and they are so comfortable I can easily wear them all day. Sole Desire is my new go-to shoe place. read more

The young man Chris that helped me last week was very knowledgeable and brought me out many different sizes and selections of shoes similar to the style I had picked out for myself. Needless to say I ended up with an excellent pair of shoes and more! I will definitely go back and buy my shoes seasonally from Sole Desire and Chris!!! read more

Unless you look like you're dripping of money and are wearing expensive shoes into this store, do not expect to get good service. The one younger lady there with the long stringy blonde hair is the rudest, snootiest, most condescending and unprofessional salesperson I have encountered in a while. There is another newer lady named Lynn who is actually quite nice and tries to help you out but she hasn't found her footing quite yet and seems to be bullied by the other gal. I loved shopping at the old location of Shuz where the staff was great! I would buy 3 pairs of the same shoe in different colours there. At sole desire, as long as that one rude girl is working, I will not return. There are plenty of other shoe stores with the same selection and better prices where you can enter and browse and try on some shoes without feeling like you are being judged. At this place I feel like any shoe I try on, I had better purchase or else it would be a waste of the staff's time. I hope the owner re-evaluates her staff or business will slow down here with time as people experience interactions like I had. The exchange and return policy also leaves much to be desired here. Think twice about buying gifts from this place for someone whose size and style you are not absolutely sure about. It is a pain to simply exchange for a different size, so I am sure it would be even more of a burden to change your mind about a pair or go home and find out the heel is too short for many of your pants. Try explaining that to the salesperson when you come in for a return or exchange!! She will give you the evil eye. read more