I was here on a friday night a 10:30pm and they told me and a whole group of people that they would not serve us food umless we went through the drive-thru, even though it closed at 11:00 pm They went on to tell us, while we waiting for food, that they we going to have to kick us out if we didnt order. Bad bad BAD costumer service. Locations like this die very fast of they dont fix fundemental problems like this. Easy fix, but managment needs to give simple recomittment to good, even decent, service. read more

I've been to Sonic 4 or 5 times. The food is over priced and is the worst fast food I've ever tasted. However, the drinks are fantastic. Bottom line, go there to drink not eat. read more

I had Sonics in Texas, okay and decent. Decided to get some burgers at the new Sonic in Olympia. WTH type of meat are they using!!? It tasted nasty and both my partner and I gave this new place a big thumbs down. This is were we play the "how far will I drive to eat at In-and-Out" game. Damn awesome if they opened one in Wa State! read more

I would love to give this place 5 stars because I love Sonic. Unfortunately this Sonic is the worst. Several times I've gone here and they've messed up on my order but this last time was THE LAST. I ordered two different meals with tator tots, fries and onion rings. Everything, and I mean EVERYTHING in both these meals were cold, nasty, and soggy. My wife and I had gone straight to the freeway after getting our food (which I did think the speed of service was much fast than normal), I tried a fry and spit it right out. I tried the rest of mine and it was disgusting. Needless to say my wife and I went without dinner that night. Before we made it back home I sent an email to the general manager, Samantha Houlihan hoping she could make things right. It's been a week now and I've gotten nothing back. Why even put the generals managers email on the receipt if they don't even respond. Thanks for caring Sonic.. NOT! read more

I tried, and tried ,and tried to give these guys a chance. First visit they didn't salt the food and didn't give us the right condiments. Second visit, out of chicken. Final visit, wrong condiments, dry burger, had to go inside to get napkins and reorder proper food. Learning curve? I tried read more

Definitely best service is from Tommy! Such a nice guy always makes sonic an enjoyable experience! Best service from this guy right here!

went to this location on the 26th and ordered one of their cherry red bull slushies and asked for only the cherry flavor and no limes! when we went through to pick it up, she had said "cherry limeade" and asked once again for it to be plain. She had told us that they hadn't put the limes at the bottom like they normally do. Fine, right? No, to my suprise, after finishing there were 2 limes at the bottom. Normally it would be okay but if someone was allergic, rather than just a personal preference, they would be in a lot of trouble. Step up your game before something happens. read more

First the parking lot is a terrible design, difficult to maneuver and not a lot of stalls. The food is subpar. Over cooked and soaked in grease. Ordered mozzarella sticks and they were chewy with grease pouring out the sides. Very unappealing. read more

Pulled up and Ordered a large Dr.Pepper and a snicker master blast... waited 15 minutes, when I got the dr.pepper the ice was melted?? And the master blast snicker pieces tasted old thanks sonic! Never coming back read more

I enjoy sonic very much. I think the food is great at this location, but I have never waited 30 minutes in a drive thru at any location. I came from Colorado Springs were there are multiple locations and have never sat more than 5 minutes. I have watched 6 people leave the drive thru already. Not to mention we have watched countless employees walk out look that no cars have moved and the line is still 10 deep. read more

They mess up every order. Ice cream machine is always broken.what a joke, the owner of this restaurant needs to seriously really evaluate the employees that run this restaurant because whenever anyone talks about sonic it's negative. Could be a great place but until issues gets fixed it won't be returning. I was a daily customer. read more

My husband and I went to Sonic tonight to get some slushes. I pressed the button and proceeded to wait for a few minutes. They didn't seem to be too busy but I waited. After about 5 minutes, I pressed the button again. Nothing... I then wait another couple of minutes or so and pressed the button again. Again, nothing... I waited a total of 11+ minutes before anyone even acknowledged I was even there. We then decided to just leave. Worst service I have had in a long time. There were a total of 6 cars in the stalls the entire time I was there and MAYBE 3 cars had gone through the drive thru. Even while we were waiting an employee came out to a car with someone she knew and started to talk very loudly about how she "needed a f***ing break and a cigarette" and that so and so " just clocked out and left and they were slammed." In short I don't appreciate the fact that I wasn't even acknowledged after the 11+ minutes and I don't care how short handed a restaurant is, a even a simple "Hey we are running a little behind, someone will be right with you" would have been nice. read more

Ordered a simple kids meal of grilled cheese. Waited in the drive thru line for over 30 minutes, as I get to the window the girl reads off several orders that were not mine. I finally get to tell her what I actually ordered and they decide to make it right then and there. Didn't get any kids meal, only got an "ungrilled" cold cheese sandwich because they clearly rushed it after not having my extremely simple order. Oh and a large order of disgusting onion rings because why not? Let's just throw all kinds of random stuff in. Will not return and definitely won't recommend. Awful, and I'm really not a picky person. read more

I used to work at a Sonic in Kansas. It seems this current Sonic is not particularly on par with the food or speedy service. The worst thing is that the Cherry Limeade tasted terrible. That is the simplest drink to make. I understand it is busy but at some point there has to be a point where quality becomes a little more important than speed. With not having a sonic here in Washington it is a great memory for some people and a new experience for others. I feel that it should live up to the expectations a little more. read more

This is the last time I am ever going, not only did they over charge me, for my food, but it made me want to puke.. skip it, go to McDonald's if you want fast food, the burgers are better tasting and more affordable. Sonic is over priced for shitty food. read more

I love Sonic. Been going to them most of my life. However the drinks at this location are absolutely terrible tastes like chemicals. Undrinkable. So sad. The food was good though. read more

No fucking stars for this shit service, this isn't a god damn restaurant it's a fast food joint. It shouldn't take 30 mins for 2 egg burritos. Oh the next excuse is it busy? No there's 1 car in the drive thru and 2 other cars in the drive in. Under staffed maybe but when I get this damn burrito it better be the best eggs I've ever tasted. read more

This sonic sucks!!! We went a few times when they first opened and errrr uhhh they sucked so we vowed never to go again. Well because Popeyes was out of their freakin awesome chicken sandwich tonight we had to figure out what to eat at 9pm on a Monday. My husband blurred out sonics and for some odd reason we all was like hmmmmm ok it's been awhile. So I order my family of six meals regular but ordered my number one to be made fresh because that's the only way should I say to prevent going to the shitter after eating there. Samantha who took out order and at the time we didn't know she was the manager was so rude because I ordered my burger fresh and made it very clear to her if it's not fresh I don't want it. So we get our order and drive the one minute and thirty seconds home and not only is my burger not fresh but all my family's good was cold. I called to complain and wouldn't you know who answers the got damn phone....SAMANTHA!!!!! I tell her our good is cold and she proceeds to tell me she knows exactly who I am and that all our food was made fresh. I told her I live all of one minute and thirty seconds from your store so my burger should not be cold if it was made fresh. And if you live in lacey I live in Tanglewilde so you know how close that is to Sonics. I ask for a manger/supervisor and what the fuck... she says she is the supervisor. But wait there's more, I ask for the complaint line and this bitch tells me to google it. I said uhhhh are you telling me to google the complaint line, and this bitch said yes I'm sure you can find it online. Well, I sure did. I found corporates number and I thought I was going to be leaving a message for corporate to eventually call me back, because we'll it's 9:53pm by now. But...... there was a live representative who answered my call and took my complaint. I hope they do something about this "MANAGER SAMANTHA" cuz after reading all the reviews on here, they need to either retrain her ass or fire her. read more

Stopped in for a couple of milkshakes. Parked in one of the stalls, pushed the button for service and waited for 5 minutes for someone to take the order. Never happened. Gave up and left, won't go back. read more

Only thing good about this place are the drinks. Food tastes horrible, costumer service is horrible. The wait time is horrible.

They need more staff, or better maybe better training. We spent 30 minutes in the drive through with 2 cars ahead of us. The cars ahead both had small orders- just a couple of shakes each. When we finally got through, our Sonic Blasts were barely mixed. This is the third time I've been to this location with poor service and food quality. I hoped it would improve with time, but its just getting worse. Not going back. read more

This is horrible service..... I work at a restaurant and omg if our location was rate this bad we would b audited for sure. I've been waiting at the speaker box for 5 min called out twice to see if anyone would answer and nope no answer... so I'm guessing that they must be slammed but no there was one car. I'm here waiting to speak to somebody at the window and I've literally been here for almost 10 minutes trying to get to the window with one car in front of me. Horrible horrible horrible horrible service.... read more

Food really is NOT great. When you come from Texas and are used to Sonic knowing how to make food...this is a great disappointment. Lines are long, wait is even longer...and when you bring your kids somewhere for the sole purpose of some ice cream...and are then told after 20 minutes of waiting that the ice cream machine will be down for another hour...that is NOT great service!! read more

Sonic just opened. We went on a week day. Best time to go right now. The food and drinks were good. For those who are complaining about the long wait you do realize that this is the only Sonic in the area and they are brand new. Cut them some slack! read more

I have to agree with the other reviews. It's a hot mess. Living in the east coast where sonics are everywhere I know what expect & this one hit the mark by far. First of all the guiding in & directing you in is a huge pain in the ass that causes a lot of unnecessary traffic. First time I went my kids wanted slushes & what do you know their machine is down. I wasn't even told this by the guy guiding us in which would have saved us a lot time. We found something else to order because we waited a long time to order. When my order arrived I had to send back a waffle sundae because it was completely melted & had about 3 m&m on top as a topping. The car hop kept trying to tell me that's the way they come, but no we've had them before many times that's not the way they come. I had to send it back yet when we got it it had m&m dust & that was it. They need to get it together cause clearly they have no idea what they are doing. read more

All the food we got today. Was hot and really great. Car hop was really cool too. Had a great experience. Definitely will be back.

This sonic is so disappointing. Every time we've been the staff is always so rude. Today we pulled up to the car hop and waited 15 minutes after pushing the button and still had no response when we finally left and went somewhere else. It's a joke and they don't seem to care to fix the issues. read more

I visited this establishment with my wife June 7th. The place was a beehive of activity, an anthill of motion with employees coming out of and going into the kitchen area. We ate outside where there are six or eight tables each seating six to eight people. One orders by standing in front of a large board, choosing a meal or other item and then pressing a button to signal an employee, sight unseen to take your order. There was a long time gap between pushing the button and getting a response; a voice from the ordering board. We selected a meal that included fries or tater tots and chose tots. It came with a drink. We asked the choices and were told, "Cherry Coke". One selection of soft drink at a drive-in. We were then told that a car-hop would be with us soon. We took a seat and waited fifteen or twenty minutes and then asked an employee if our order was actually received. We were reassured that it was. In a few minutes it came. The car-hop on roller skates was pleasant and delivered our meal. We got a hamburger, luke warm and tater tots also luke warm. As we ate a supervisor was conducting an employee interview with a prospective employee at a neighboring table. Two employees emerged from the kitchen area in tears, one at a time, and another supervisor talked with each in full public view. A number of employees took breaks at the tables that were there for customers. Employees milled into and out of the kitchen area; patrons were not allowed within. When we left cars were backed up in the lane to exit the facility because patrons were turning from that lane into the drive up window lane, chich was quite long. The burger was not hot and was very mediocre, no life or interesting flavor, and was barely warm when served. No salt or pepper was available at the table are nor were there any condiments. An employee came by offering some as we were finishing our meal. Basically, the place was an anthill with no queen. Not a good place to eat or, I should think, to work. read more

Have been to three different Sonic's Tri City, Puyallup, and now Lacey. They are all the same dry cheese burgers and tasteless. Chili dogs are made with cheap tough skinned hot dogs. Shakes have a nasty after taste. Three strikes there out will not be returning and do not recommend. To bad that didn't keep to the original Sonic's like the one we would all went to in Altus Ok (1987). Burgers where fresh and juicy, larger, special sauce with a better selection of burgers and a few other items. Fry's and onion rings along with tater tots were great. Shakes where made with real fresh fruit without any after taste. The service people were very nice and attentive no complaints with them. read more

The drive thru experience was subpar from the perspective that a simple small order took 25min to fulfill at half capacity. Along with that the fries were stale and ice cold while the burger lukewarm. Customers behind in line were also sporadicly served their order randomly without basis of time of order. Prior experiences at this location were great but today really dropped the ball, poor service is redeemed by good food but when both commodities fail poorly a problem is clearly aparent. read more

Normally this Sonic is okay but, today they dropped the ball. My order was wrong and when I got home the food was already cold. When I ordered no onions they seemed to think that meant extra onions on my pretzel dog, and the order of a large chili cheese tots for my wife looked like a half order just spread out to "fill" the container. Not to mention the very apparent lack of cheese. read more

I've been to this location 3 times now. I have had never had problems before at a Sonic (in Idaho, California, and Arizona) however, this location is not good. I went to it 3 days after it opened and figured it would be slow and just getting started. We ordered fries and blasts and they were out of both of those. So we had to get alternate desserts and they weren't very good. We called the manager after we left and were promised a gift card in the mail (we never got that). Anyway, we decided to return again and give it another shot. This time the wait to order was about 15 minutes and there is wasn't anyone in the walk-up line where we went to. It just took so long because as they told us "the person inside was already taking orders from cars". When we finally got to order the girl couldn't hear us and had to come outside to take order. We finally got our slushes and they were alright. We spoke to the manager there about our last visit and the gift card we were promised and she said sorry and gave us free blast coupons which was nice. So then we went back today (June 20) to get our free ice cream and it took about 20-30 mins with some technical problems. The ice cream was good. Also another huge thing we have noticed every single time is that most of the area they have to sit for customers is usually filled up by their workers. Everytime I have been there is always about 4-5 workers sitting down eating or texting and it's just very unprofessional. We will not be going back there read more

Reviewers need to settle down. Welcome to the Olympia area of WA people! We are totally ignored and desperate for more food, shopping, and entertainment choices. So, when something new opens it gets totally slammed with curious customers. The buzz will eventually die down and lines will drop. I just came for lunch, drove right into a stall, and had fast and accurate service. No complaints. Any new business with huge crowds will have some growing pains and learning curve so let's give em a break. Today's experience was excellent and my family and I will definitely be back. read more

I visited for lunch today and had a totally great experience! I ordered the number 11 which came with 4 chicken strips, 4 onion rings (I've never met an onion ring I liked until today!), tons of tater tots, Texas toast, and a drink for $6. The chicken strips were small but they were super crispy and tasted great. The onion rings tasted like caramelized onions that had been fried to perfection. Tater tots were fantastically crispy and delicious. My only complaint is that there was no butter on my Texas toast but it still tasted okay. The staff was great, the girl who took my order was having trouble hearing my order so she ran out to my car to take my order. The car hops were also really nice and showed me this nifty little tray they have you can hang on your window to hold your food and drinks. The car hops stopped by a few times to make sure I had enough sauce/napkins and whatnot. Overall I had a really great experience at this Sonic and I'll be back! read more

Unfortunately, my daughter drove us to the first stall on the left. from the back of the van I could see right into the drink area where the employees were all gathered. as I saw them I saw one of the girls with black and I think she was going for pink hair scratch her head continuously never washing her hands, another blonde who was continually going out the door on her cell phone picking at her face and eyes never washing her hands. all of them standing around talking with each other and occasionally heading to the parking lot to talk with friends. our service was fast but could not eat due to watching them pick and scratch themselves and not watching and no gloves. good thing I could not see into the cooking area, didn't need to, don't think I will ever go back. from the look of the floors no one needed to be standing around, where was the supervisor letting this happen? oh yeah, probably the one scratching her head or picking at her face. read more