Never been to a Sonic where I could not get waited on. We pulled into this Sonic and pushed the order button and waited. About 5 minutes later a voice said "I'll be right with you" we waited 10 to 15 more minutes and no response while others ordered and got drinks. I thought I would try another drive up area and order. I pushed the order button and never did get a response. We went down the street to Wendy's. read more

This has to be the slowest Sonic ever! The food was cold by the time we received it. It took about 5 minutes before we were even able to place the order after pressing the button! That's fairly unacceptable! But 20 minutes to bring out the order is freaking ridiculous! My guess is this place needs new management or it just needs to shut down or to hire more employees. There is obviously a problem at this Sonic. Do I recommend it? No stay away! read more

Amazing customer service. Everytime me and my aunt come up there, its always busy! but micheal!! he knows how to handle it. always on top of his stuff and ahead of the game. he definitely needs a raise & some better night time help, seems he begins to carry the store after 9pm. read more

Waited 25 minutes for an in app order....had problems with this location before. Will not visit this location again!

Just left the Sonic on 9th. Will not be back. It took over 45 minutes for us to get our food waiting in the truck. Thankfully I had A/C. I realize they may have been short staffed, but something needs to be done. Not only was my food late, the order was completely wrong and the food was cold. I didn't say anything because it would've taken another hour to correct. Never again...atleast Tammy the manager was very nice and apologized bringing us our food. read more

Sonic Drive-In - Burgers Near Me - Pensacola, Florida

Ordered a grillos pickle slushy not a strawberry pickle and cream I'm very disappointed in this place this place has never let me down like they did today I had to order three separate times read more

Sonic Drive-In - Supposed to be the new gorilla pickle slushy by itself and I ordered a strawberry cheesecake, cream cooler, not a strawberry cream cooler. - Burgers Near Me - Pensacola, Florida

I was there this afternoon and I ordered 1 cheeseburger, 2 hot fudge shakes and 1 heath blast. I was there for 21 minutes. No exaggeration. I checked the timing by the texts I was sending. I don't know about the burger. It was for my dad and I didn't get any feedback. But the blast that was for me, literally had absolutely no heath pieces. I dug and rooted. Not 1 piece. I went back (I had just pulled out and was at a light when I checked) and asked about it The person who answered my page said "for a small we only put 1 scoop". Pretty sure I would have seen evidence if they had put ANY in it. They did send out a generous scoop of heath that I was able to mix in. However - I was told by the people who received the shakes that there was the most MINIMAL hot fudge flavor in their shakes. My visual of them did seem very light colored- but I didn't try them at the restaurant. This is not the norm for sonic shakes. They are usually really good. But whoever was working that night- not paying much attention I guess read more

Worst place ever. Waited for thirty minutes for a sandwich then they gave us the wrong order three time! The food even sat in the car and they took it back which you are definitely not supposed to do. They took back the only thing about the order that was correct which was the shake and my uncle drank half of it and they took the shake back after he drank it. Honestly disgusting. read more

There were only 3 other cars and we waited an awhile. The girl over the intercom said just a moment and then a guy pulled up way after us and got out of his car to ring the intercom in the dining area and was able to order before us. We continued to wait more but left because my 3 year old was hungry. read more

This sonic is a complete joke. They are always lacking across the board. Tonight I order a cheesecake shake. I was given a vanilla shake after about a 15min wait. I asked for it to be remade and the girl told me "we're out of cheesecake what do you expect me to do?" I said I wanted something else remade I didn't want a vanilla shake. This whole time she's trying to Convince me to keep the shake because it's going to be a long wait time "they have a lot of people ahead of us". read more

Appalling customer service from the girl on the intercom. The guy that brought our food out after a very long wait, was fine. But that young girl with the smart mouth on the speaker needs to get her attitude in check read more

Fix ! Your! Equipment! Everything is broken at the most popular spot! Waited 20 minutes to order at a stall that claimed to be open. Also, put the junior deluxe burgers in the app so I can just order on the app!!!! The crew working hard with shoddy equipment read more

This is the second time in a row I have been dissatisfied with my order from this Sonic. Last time (one week ago) I ordered a chili cheese coney and it was the toughest hot dog I've ever eaten. This time, my son's Wacky Pack fries literally had eleven (11) fries. My daughter's burger was missing the bacon I added in the app and her burger was cold. All other food was warm to hot. My burger was smashed flat like someone had sat on it. The drinks were the only good part. read more

This sonic is MISERABLY slow. Also every single time we have come here they always say the ice cream machine is broken. We have tried coming once a week for over a month now and they say it's broken everytime. I just don't believe it at this point. read more

Terrible customer service. The girl didn't greet or tell order. Just handed and walked away. Order wrong! The worst!

Horrible. Women on the box at 1 pm today was rude. The food was inedible. I'll never return nor should you.

Wait was pretty long on a Sunday night with only two other cars. Workers were very sweet but food wasn't good. We ordered two buffalo boneless chicken meals, one large, one medium both came out the same size chicken, tots, & drink... In one of the meals we discovered two pieces of hair mixed in with the buffalo sauce on the chicken. I hate giving bad reviews but this isn't very sanitary. read more

This is by far the slowest sonic I've ever been to. Waited for over 30 minutes on several occasions. There were at least two cars that pressed the service button and never got an answer so they left. Multiple people ordered including us. Most left without getting their order. This is normal at this location and if you're reading this, just go somewhere else. read more

I waited for about 45 minutes for a mobile order milkshake, after it was marked complete. A few customers went up front to see if we could find out what was happening. there was one man making deliveries, and was going very slowly and ignoring us. we could see multiple orders lined up on the counter where they had been completed 45 minutes - an hour previously and not delivered. Eventually cracked open the door and asked how long the wait for our order would be, and they found it on the counter and gave it to us immediately. The inside of the kitchen was nasty, with trash, receipts, and liquids across the floor. Sonic is great but this location (N Ninth Ave.) needs some major help. read more

They mess up our order almost every time.. this time they gave me bread, that's hard as a rock and burnt, and a mostly breaded piece of what should be chicken.. read more

Sonic Drive-In - Ew - Burgers Near Me - Pensacola, Florida

Would give zero stars if I could I pressed the button to order and waited what seemed forever until I just gave up and left. Sketchy at night. Wouldn't go here ever read more

This is the worst sonic i've ever been to. The wait time is insane. Sonic is supposed to be fast but we've been here for an hour waiting on only 3 ice creams. It's not even busy. read more

I've gone to this Sonics twice this past week and left both times. I'm not sure if it's open or anyone is working but both times I've waited 20+ minutes and I realized that everyone that would drive up would leave with the first 10-15 minutes. Not sure what is happening. I almost called the emergency line to do a wellness but I saw 1 person in the building so I'm not sure what was happening so again, I left. read more

This is the worst Sonic in Pensacola. Anytime I come here it's an extremely long wait time. Today I waited 40 mins. There was not a ton of people there. I had to go knock on the door and when I told them how long I waited they went in and got my order. It was ready all that time, they just forgot about me. Then they were rude when I asked how long it had been ready. Completely done with Sonic. read more

Vidal wanted to come here to get some biscuits and gravy before he left "the South" in his attempt to fit in. As you can see it didn't work, he's still a hippy from California! I don't remember what I got, but I doubt it was very good. Some kind of breakfast wrap, loaded with crap that should help a hangover but only makes you wish you weren't about to drive all the way to New Orleans. Oh and some slushie something giant drink that Communists probably enjoy. read more

Sonic's new hot dogs are are good deal and really delicious. I had the Chicago dog (posted a pic), which had mustard, relish, a pickle spear (kind of sweet...I would prefer a Kosher dill spear to offset the sweetness of the sweet relish), and "hot" peppers, celery salt, all on a poppy seed bun. The hot dog itself has the taste and texture of a premium brand, something like Boar's Head. There are other varieties, but I didn't try them on this visit. I did have a foot-long chili and cheese Coney, though. I remember when the cheese on these was actual, shredded cheese. Now they use that crappy nacho-style liquified stuff that has no flavor. Blah. Still, a chili cheese hot dog is better than a sharp stick in the eye. I want one right now...the hot dog, not the stick. read more

Sonic Drive-In - Chicago dog, April 3, 2011. - Burgers Near Me - Pensacola, Florida

Terrible service. Went there multiple times and service was terrible. Just went there and waited over twenty minutes before I left. They never even came over the intercom to ask for my order. Saw 10 cars do the same thing before I pulled away. read more

Lawanda is amazing! Any time of day we come she is always happy and helpful! So peppy and you can definitely tell she enjoys her job! Had a pretty bad experience last night with the girl chloe who was taking the order but lawanda was the food runner and she definitely made it better! We appreciate Lawanda! read more

ABSOLUTELY TERRIBLE. (For context i am an extremely understanding customer service worker for 5 years myself) First of all we got there at 11, a whole hour before closing and someone else pulled up a stall down from us. The whole time i'm hearing some weird conversation through the mic and the man is trying to get this girls attention. She's on the phone while being on the mic so everyone can hear about all her drama she's going through which may I add was definitely a very provocative conversation. EXTREMELY UNPROFESSIONAL but i understand, accidents happen. We finally get to our turn to get our order taken 20 minutes after pulling up. The girl keeps making long pauses and makes me repeat my order multiple times. I finally am wrapping up my order in which i ask for an icecream, the one thing i came here for. The girl says the machine is broken, again, i understand so i finish my order and wait. However, I can hear the man next to me ordering, and the girl and him are having a very extensive and weird conversation, I digress. At the end of his order, he places an order for an ice cream and lo and behold two minutes later, the girl walks out with his ice cream. We decided to leave as we had been sitting there for close to an hour and had been lied to about the machine being broken. The girl running orders is no way at fault may i mention. But the girl taking orders is extremely unprofessional, a liar, and needs to learn when to turn her mic off and on. DON'T waste your time! read more

I don't usually do reviews actually I've never done one , but I took the time out to download this yelp app to say how TERRIBLE THIS SONIC IS. Not only did I repeat my order multiple times and say NO CHEESE. And they still put EXTRA CHEESE. The fries were absolutely old and the tots were old . The food wasn't even warm . I couldn't even believe it I just left . Really . I don't even eat fast food often but i know for a fact this is not what food service is suppose to be like ! Someone needs to be fired read more

They charged us for 3 French toast sticks only ordered one then argued with us over needing more ketchup. Then yesterday we ordered two orders of popcorn chicken only got one with all or stuff then tried to get them to bring out or other order and had to sit here for 30 minutes. Worst sonic experience EVER!! -Karen read more

Only thing this place needs to do is fix/update the speakers. They sound like charlie brown parents.

Regular Destination for the Signature Hand-Mixed Master Shakes. Have never tried anything else on the Menu. Service is always expedited in a timely fashion. read more

Nope, nope, nope. Just pass right on by this place. I literally drive 15min out of my way to avoid this specific Sonic. The order taker ALWAYS has an attitude and never lets you complete your order. I know its because she's busy and overworked but still. The food is consistently mediocre only hitting the 15% mark on if it will be fresh n good. When you complain you get an attitude like you're the problem not the food. Ugh! No thank you. Good luck! read more

Absolutely the WORST Sonic I've been to. I ordered and gave me the wrong drink, this has happened multiple times at this Sonic. The workers were scream laughing in the kitchen and were heard from outside the building. Very disrespectful and I am very unsatisfied. I would not recommend this Sonic whatsoever. read more

I went to sonic this afternoon around 2. Tried to place an order. I don't know if the mic in the car hop area is messed up or if it was just the cashier/ asst manager. I had my entire order right on the screen except the last item she couldn't understand me on a sweet tea she said. I repeated my self about 5 times she was still getting it wrong. Then she asked me to speak up so I said it louder she still couldn't understand. So I said it at almost a yell. But instead of coming out side or sending someone out there to find out what the problem was. Her exact words were. "I don't have time for this leave the property". I went to the door to explain what was going on and all she could do was yell at me and tell me to leave the property. I asked for the manager she said she was the manager on duty. I asked for her bosses info she told me he would be there tomorrow. I asked for a number to reach him I was expecting the store number. She said I can't give you that it is private. This young inexperienced manager has no right running a restaurant. She needs to work on her customer service and get more years experience under her belt before she tries to take on a roll like that read more

I ATE MOLD!!! Never eating at a sonic again. My girlfriend stopped eating her food too because she was disgusted as well. I don't recommend going here. read more

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Don't bother doing at this store. Steak competes are frequently down, as well as credit card machines. Long waits if you go at lunch.

I love driving all the way home to realize that my burger I made sure to order no lettuce or tomato has it all over.. great job sonic !!!! read more

Sonic Drive-In - Burgers Near Me - Pensacola, Florida

I would give this sonic zero stars if I could. The person who attended us was named Paige she was super rude. She gave us the wrong order and tried to argue about it saying we were wrong so we showed her our online order and she decided to ask for our shakes back. Also it's ridiculous how they took 20 minutes for 2 milkshakes while we can see about 4 people just talking and stalling instead of doing their job. If you guys are going to take that long make sure the order is right at least . read more