Used the app to order ahead. Arrived 10 minutes later with no customers in the lot but m onion rings were stale and Cold as was my double smash burger. There is a reason it's been two years since my last Sonic experience read more

Sonic Drive-In - Burgers Near Me - Sandusky, Ohio

Worst service ever. No ketchup, no bbq sauce. Cold fries. Unfriendly staff. I'm amazed they can stay open. I definitely will be driving by next time. read more

I have never written a review online before, but I could not resist this one. The worker at the drive-through was clearly miserable with his fast food job, understandable, I suppose, but not acceptable. I got a cold cheeseburger and the greasiest fries I've ever had in my life. I did actually turn around and return it lol once again never have done that before. I had to get out of my car and knock on the drive-through window because nobody was there. This was at 5 PM, not anywhere close to closing time. The only saving grace is that I saved myself 600 cal by not eating a cheeseburger lol. I would not bother to go here, I do not recommend it. Oh, and they told me that they don't melt the cheese on their burgers. Seriously? So I got a cold patty and a cold piece of cheese read more

Milkshake was good. Fries were cold and I was brought tots at first and had to ask for fries like I had ordered. Then they weren't the pickle ones , but the food was subpar for sonic overall. Service was terrible. Im usually pretty gracious bc I know people have bad days, but this was just mean. I pulled into a spot and waited 15 minutes for them to take my order then got screamed at and told stop pushing the button and they would not take my order. The car next to me had the same experience and they just up and left. They are supposed to be open until 12 and they turned lights off at 1045 probably bc they didn't want anyone else coming. I am in Sandusky working in the ER as a travel provider and sonic was about all that was open after work. I had great food back home at sonic so I was sorta excited. If this was my first sonic experience, I would not return. Not only was the service bad the food wasn't good and was cold. I asked for ketchup and told I could only have 1. I actually finally downloaded the app and ordered mobile pick up so I could get food. If anything else was open, I would have went there instead. I should have just left. If you have any other options, go there. At least at Taco Bell they don't yell at you. The ambiance was not noticed as I was hungry and now frustrated. read more

The wait to order and get your food is ridiculous! They only service one car at a time. The car pulls up to the drive thru to order but can't order until the car in front of it at the window gets its order. Once you order, you pull forward to the window to wait 15 more minutes for your order to be made. The people behind you can't even place their order until you get your order. Truly, 1 car at a time. They cannot multitask at this location. Then, the dude making the shake forgot how the lid gets secured to the cup and I end up with milkshake all over my center console. Won't be coming back! And honestly, I don't give this location much more time until the bulldozer comes in to finish it off. Even though the smashed burger had good flavor, I DON'T RECOMMEND THIS PLACE! read more

I've NEVER been to this store nor through their online ordering. I found it unclear on how to pickup my food. Apparently I pissed off the employee to the point he was frustrated with me. Ok. Stuff happens. I Will NEVER order at this chain again. App deleted read more

This is the worst location I have ever been to. They never have any workers so it takes forever to get your food. We ordered on mobile ap and prepaid order was supposed to be ready at 2:28 it is now 2:59 and we still do not have our food. If I hadn't prepaid we would be gone. Never again..food is not worth that long of a wait! Finally got the food at 3:01. read more

Gave us wrong food Waited 30 minutes after took order to say they had no ice cream Stupid read more

Tater tots were gross No ice cream I ended up leaving with nothing in my hands Waste of time MY STARVING SICK CHILD WASNT ABLE TO GET NUTRIENTS IN HER BODY it was a long drive home.... read more

Would give less if I could, had at least 3 people complaining and going up to the doors, all I asked for was two cups of ice and I waited for 20 minutes after being told it was only going to be a moment, went to the door and no one ever came out with the ice. Left with nothing. They could improve by closing at 10pm if they can't handle the amount of customers that come through at that time. Edit: I passed by going to get ice somewhere else and they did shut down an hour early. read more

We're traveling and hit up this Sonic to grab something quick to eat. After it taking almost 20 minutes to get our "fast" food, we got back to our hotel and I bit into a raw chicken sandwich. And I don't mean borderline... it is RAW. Outside of being disgusting, raw chicken can cause serious foodborn illness. read more

Sonic Drive-In - Burgers Near Me - Sandusky, Ohio

This has got to be the worse sonic I've ever been to. While the food was fine, it took a solid 35-40 min to get through the drive thru. It's an absolute mess. read more

The service sucked. The food sucked like tater tots and chicken tasted like old grease and cardboard had to go thru drive thru.. and not at car hop stations.. stingy on the sauces.. the rap music was very loud couldn't hear the guy.. very disappointed all around. read more

See the picture? That's a Sonic Burger and small fries. I literally only ate one fry out of that container. The fry container is only half full with like 10 fries. The burger is ok but the lettuce is brown around the edges. The shakes were thick earning that 1star. However there are little hard white pieces in it that feel like chocolate chip bits because they melt in your mouth but they're white. Tried to order cheese fries but they can "currently only make chili cheese fries ". What? Also out of cold brew coffee. Sad. Sonic used to be a fun place to go. I don't like to leave a completely negative review so...The lady at the window smiled & was nice. read more

Sonic Drive-In - Small fry is like 10 French fries - Burgers Near Me - Sandusky, Ohio

If I could use a negative star I would. Ordered big dill meal at Sandusky location. And make it a large. I got a medium picklerita(which is great) but not a large then after 20 minutes I get small tator tots not the dill tots and a cheeseburger. Not the big dill burger. Never gave me my change back of 13cents. They were playing music so loud u couldn't hear anything. Also ordered a lemonade slush large she hands out large cherry slush. I would have driven back around but they had 6 cars in line. Not worth the wait. Don't go to Sandusky location. You will b highly disappointed read more

All of the above. Super slow, just to get a greeting to "give them a minute" at the microphone was a good 7 minute wait. Then, they never get the food right. I ordered tater tots with chili and cheese but received plain fries, ordered a hot dog with ketchup but received a burger. It seems as though this is a very chaotic atmosphere-seems like no one ever takes the lead to put customer service at the forefront. I just ate what they gave me because I didn't want to get back in line, as I was already there a lot longer than I wanted to be. read more

Sonic Drive-In - This burger was supposed to have cheese and ketchup only-what a mess! The receipt even has the order correctly! - Burgers Near Me - Sandusky, Ohio

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if you want to be overwhelmed with disappointment, here is your shot. you can wait in line for thirty minutes to be greeted with colder than room temperature food. nothing soothes the soul quite like a cheeseburger that's been served chilled. the parking lot looks abandoned, trash bags and trash literally everywhere. i wish i had an option to give it a 0 stars and more than anything i would like my $50 back. read more

ghetto, trash people that work here. tell you your getting a refund for not having ice cream for shakes then never refunding the money. Takes forever to answer the phone just to say they can only do refunds the same day. when the lady says 24 to 48 hrs. by then its way to late. never going back to this hole ever again!! read more

Sonic is sketch now. Two what was supposed to be double burgers turned out to be two half burgers smashed to nothing without the toppings we ordered. Maybe they thought it was better if they chose them? Service didn't seem like they wanted to be there either guess I should've taken notice. read more

Waited 20+ minutes in the drive through line for 3 kids meals, only to get cold food, salsa instead of ketchup, and spoiled milk. Don't waste your time and money here. read more

ZERO cheese for our pretzels twist and my burger had only cheese and mustard even though I asked for lettuce and pickles on it. The school cheeseburgers tasted better. read more

You know it's sad when a Sonic takes longer to make two sonic blasts than a sit down restaurant. My boyfriend and I waited 40 mins in the drive-thru to receive our ice cream. And the best part is that it wasn't even busy at all, maybe 3-4 cars in front of us, and one left because of how long it was taking. Once we received our ice cream, we were very disappointed to see my boyfriend's cup was HALF full with barely any cookie dough. Already fed up with the service, we decided to leave. Please do better! read more

went to this sonic location two days ago and was needless to say disappointed when they informed me their grills were shut off an hour before close and i could only get a beverage. tried them again today, thought why not give them a second chance turns out i shouldn't have. it was 2:45pm and they said the same thing, can't order food and drinks only for at least another 30 minutes. went to canes after both events. go to canes. this place is an utter disappointment of a business and does not deserve the time of day from anybody. read more

Absolutely ridiculous. Pulled up to Sonic, ready to order, only to be told they were out of almost everything--no burgers, no fries, no chicken, no shakes. What's the point of even being open? The wait was long just to hear they had nothing, and the employees didn't seem to care. If you can't keep basic items in stock, maybe close for the day instead of wasting people's time. Won't be back anytime soon. read more

Stoped at this location and it was not the best looking at all. It was a bit ran down looking. But I love Sonic's so I was like let's give it a try here anyway. Well the one coney dog we got looked like it sat in boiling water for a few days and it was not good at all. The rest of the food was just mediocre. The service over all also was mediocre. I would not recommend this location. read more

Worst sonic i have ever eaten at. Went up to the drive in screen to order and when they spoke to take my order i couldn't hear one word spoken out of the microphone. alas it didn't really bother me, i think, "oh well, at least they have a drive thru", biggest mistake of my life. the universe was obviously giving me a sign to not eat here but i foolishly ignored it and continued through the drive thru. i get up to order at the screen and they tell me their system is down and they don't take card (it's 2025 by the way, everyone uses card), but i think, "oh well i have cash anyway" and i proceed with my order. Turns out the universe was giving me yet another sign because when i tried to order my junior burger of course they're out of "junior burger meat". like how does that even happen. a burger place that's out of meat great management am i right? anyway i proceed to change my order to a number 3 with NO mayo. as im driving up to pay i hear what i assume to be the manager screaming multiple cuss words at the employees. But im a big boy, i can handle a few cuss words, so it didn't really bother me, but, nevertheless, not a great look so i receive my food and ill let you all guess what was on my burger when it came out, mayo!! who would've guessed fantastic management amiright!!! i then ask for ketchup, the crucial ingredient to my fries, and the lady comes back and tells me they are out of ketchup. now how tf does a burger place run out of ketchup. great management burger meal was like 10 bucks, which would be a good price if the burger wasn't soggy and drenched with mayo. it's times like these when i'm glad i live multiple state lines away so i won't even have to consider ever even glance at this place ever again. read more

We ordered cheeseburgers, milkshakes and onion rings. Service was quick and it was easy to order at the screen. The buns are big, but the burgers are small and tasteless. The onion rings have too much coating on them and all you can taste is breading, not onions. The milkshakes are so thick you can't drink them. I don't think they are ice cream. They aren't cold and certainly not tasty. Sorry I came here. Spent $21 and was totally unhappy. read more

Should be a zero! Not smart enough to read a receipt and even stupider for the inability to put the right things in the meal. Maybe they could hire people who passed the sixth grade! read more

When my fiance and I pulled up I guess she said be with you in a moment... Followed by... I'm not really sure.. I could not understand a word she said.. I then asked "Im sorry Ms what did you say?" Waited 10 seconds... "Hello we couldn't hear what ya said can you repeat that...." Crickets .. read more

The food was DISGUSTING! 2 of 3 sandwiches didn't have the correct toppings on them. We didn't get our fries. The tots were old and cold. Do NOT waste $55 like I did!!!! I am only giving this place a one star because I have to...totally should have been a 0!!!! read more

This was the worst food I've had cheeseburger cold cheese not even melted slush not but juice hardly any ice I'm never going there again wasted my money read more

The food was all freezer burn but the employee was nice Drive in portion was closed. read more

They had no ice cream or ice. Only cashless which was ok but terrible. The bathroom was also super dirty.

They definitely have changed! yes it took a minute for the food and to order but trust me it's worth the wait!!

If there was a negative star rating I would give it. We arrived 20 minutes before closing to no response at the speaker while there was someone at the window trying to get their attention to order. Then after waiting for something from the terrible service, the lights promptly shut off at 9. I have never been more disappointed and angry about customer service. Based on other reviews this is a serious issue at this sonic that must be solved. There is a lot more that I could say about this location, they should be putting their best foot forward in such a touristy location, service has been bad both years we went, etc. Don't make the mistake of going to this sonic and if this experience was any indication, any sonic. read more

Pulled into the drive thru and apparently our van was not close enough to trigger the intercom. So, we pulled to the window and told them and asked to order. A male worker...not the one at the window, out loud was so rude and said we needed to learn to pull through a drive thru correctly. Poor customer service. Another female employee, sitting on her rear end taking orders spouted something rude, too. I only wish there had been a manager on duty, or perhaps it was one of them. read more

There was a lot of bees in the outdoor sitting area which changed our plans of eating there. The order was incorrect and the machine was dysfunctional, the person helping us was very rude and limited in assisting us. I hope that they can address the insect and customer service issue which both will increase business. read more

Sonic Drive-In - Burgers Near Me - Sandusky, Ohio

we were trying to order our meals, and we did not catch her name at all because we left the drive through out of frustration . We we're in the middle of ordering and the lady cut us off after ordering 3 out of 5 meals. we tried to alert her that we were not finished ordering. She had already clicked off of the headset. We found this to be very rude behavior. So then we went to Raising Canes down the street and the staff was very professional and polite. They waited to make sure that we were done ordering and double checked the order with us. Sonic if you see this call the number below. 724-699-8537 read more

Rude af, got my order wrong, totts look and tastes like they been sitting. Definitely would not go back

Online and their hours on the building say they are open til 9 but got told at 8:35pm that "WE'RE CLOSED!" Through the speaker. Not sure what I'm more upset about, not getting a slush or the rude service I got without even getting anything. Sad. read more