I ordered 2 jr cheeseburger deluxe sandwiches and a large groovy fry from Sonic . When I got home I went to eat my food and realized they gave me 2 incorrect sandwiches. The deluxe comes with mayo, ketchup, lettuce, tomato, onions, and pickles. The gave me a double cheeseburger with mustard. When I called the person I spoke to told me they'd replace it, but I had to bring the food back and come with the receipt. The receipt is acceptable, returning food that was made incorrectly is WILD! They shouldn't take back anything that a customer has touched.. I don't want to eat the sandwiches anyway because it's not what I ordered,but the fact that gas is high and time is valued what does the customer get for being inconvenienced? I have to come back, and bring you the food. No free anything is offered, a soda or something just to take accountability. They always blame it on the owners policy. Which I agree it's not the employees policy. It's 2025 the policy should be changed. The customer having to be inconvenienced for your mistake is not right. They didn't apologize or anything. I will say the girl on the phone was very nice about it, but she had to go speak with someone else to get approval to even fix it, and I had to tell them when I'd be back... It's just weird. The fact that they're taking back food makes me question what they're even doing with it? Will it be resold or what's going on? I'm not trying to be petty, it's just the process to fix their own mistake is confusing. I took the burger back and they remade them for me. I'll probably avoid Sonic in the future. They also charge for each sauce. So you can order a meal and not expect 1 sauce for free with your food? Smh. They're very strict about it. A cup of ice is $1.30. They nickel and dime at this establishment. I understand paying for the cup, but $1.30 is ridiculous. The fries I ordered were $4 for a large, the container wasn't even full which you'd expect it to be for that price. When I went back i ordered a cherry limeade and they gave me a cup that wasn't even filled to the top. Not to mention the drink was disgusting. It didn't taste like any cherries were in it, just sour limes and seltzer. The whole meal was not pleasant. I'm sure I sound like a petty patty, but I just want what I paid for.. Fill your fries and drinks, please!!. Besides their ice cream which is good, their smash burgers, and a few other things on the menu, save yourself some money and go elsewhere. Because customer service is lacking, no one at the window actually wants to work there. But I guess they're doing the best they can. You can't hear them barely half the time on the speaker. Sighhhhhhhhh!! 1 star Sonic. It used to be good, but as prices go up their quality and service is going down!!!! read more

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Excellent fast friendly service. Always the best drinks. Cute wag cup for the good doggy. read more

Sonic Drive-In - Wag cup. pup cup - Burgers Near Me - Virginia Beach, Virginia

Let me start with this: I love Sonic. Been a fan for years. This review is about *this* location. Good: Order was accurate and quick. Tots were hot. Drink was cold. Needs improvement: 1. The carports are too small to use! Walk up or drive-thru only. 2. The patio ordering board wasn't working properly. The display had a "blue screen of death." When I alerted an employee, I was told it still works, just push the red button. No concern from the employee. In this day, cyber security is a real concern. I'm not putting my credit card anywhere near a glitched system. Take some pride in presenting a customer-facing interface in working order. Overall, not the best Sonic experience. read more

Nothing spectacular, but it gets the job done. Mozzarella sticks are always my fave and they are never stingy when it comes to asking for sauce. I typically ask for extra mayo on my sandwich & they always provide (I can usually check because there will be mayo on the top and bottom). Crispy tender sandwich was a little too crispy than what I'm use to, but it was okay. Drive-thru wait wasn't long at this time of night, but they have a pull up area for when orders are taking long than expected. They have a lot of "happy hour" deals on their food throughout the week, so get your schedule out! Employee was kind. For payment I accidentally gave him my card instead of just swiping it myself on the machine they have, and he just swiped it for me instead of causing a little commotion. read more

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This location has terrible reviews, but I've been many times since it's super close to our house and we've never had an issue. They're always fast and our order always comes out correct and hot. read more

Did someone say .99 cent corn dogs??? I'm in! Food was good! Mozzarella sticks and cheeseburgers are good. They have tater tots, so you can pretend you're Napoleon Dynamite in the cafeteria scene. Popcorn chicken at times can be dried out and hard. I enjoy their soda. They have the soft pellet ice and the soda is always on point and perfect. read more

Sonic Drive-In - Burgers Near Me - Virginia Beach, Virginia

My husband had styrofoam mixed into his Reese's blast...so that was weird. Didn't want to finish it for obvious reasons. Not sure how that happened. read more

I ordered the Bacon cheeseburger toaster and it was not very good. I've never had one before, so maybe the hamburger always tastes kind of yucky, but the bread did not look toasted to me at all. It was like they just took it out of the bag. The hamburger did not taste like real hamburger. The mozzarella cheesesticks and strawberry shortcake slushy were good but for $15...the sandwich ruined the meal. I will not return here when looking for a meal. read more

This Sonic straight up sucks. The employees are trash, the food is trash, and the cleanliness is trash. They need to work on their attitude and customer service. They get so upset if you ask for what you paid for. This is the worst Sonic I've ever been to. Fries were undercooked and old. read more

Their stuff is super hit or miss. Ridiculously inconsistent. Also got corn dogs there that aren't cooked which is gross? Y'all had like half a job, because I don't even have high expectations for fast food. But why? Did I kill someone in the sonic hierarchy in a past life? Who knows. I just wanted corn dogs that were cooked all the way. They didn't even have to be super hot. I have a microwave. Like I said, I've been to that sonic before, my expectations are low. Y'all let me down when my expectations were a 2/10. How and why. read more

Sonic Drive-In - An uncooked corn dog - Burgers Near Me - Virginia Beach, Virginia

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Is it the worst Sonic in America? Maybe. SLOWWWWWW service. Like 5+ minutes to answer the red button. On a Tuesday night at 10pm. You can tell they give zero cares. "Go somewhere else for your cherry limeade if you don't like it." (Why does no one else make a cherry limeade??) So here I sit. Waiting for them to answer. After writing all this. Still. I could keep writing and I'm sure they still won't answer. THEY ANSWERED!!! To mumble "sorry stalls are closed." I'll go home and drink water. Yes. This is indeed the worst Sonic in America. read more

it's a zero star for me, the order was completely wrong not a single thing i ordered got delivered and what was delivered was cold and i couldn't get a reorder !!! read more

Absolutely horrible service. Long wait times and a staff that couldn't move fast if a bear was chasing them. I will not be back to this location. read more

Ordered two burritos with bacon paid extra for the bacon to get two burritos with no meat at all. Cmon. read more

Sonic Drive-In - Burgers Near Me - Virginia Beach, Virginia

Absolutely horrible service tonight. Went to a stall to order. Orders a corn dog, chilli cheese tots and drink. Waited 45 min for food just for them to have given me cold cheese FRIES. pressed the button and politely asked for my CHILI cheese tots, waited five minutes and was brought cold tator tots with barely any cheese and no chili. Im so mad right now. That was ridiculous and I am never one to complain. read more

Sonic Drive-In - Burgers Near Me - Virginia Beach, Virginia

Worst Sonic ever! Extremely slow, food and customer service below standard. No since in reporting to management because they don't and don't bother using the app to pay because it either doesn't work or is just as slow as the service and if you inquire about it they tell you their not associated with the app although they advertise it's new and I've used it at this location. read more

Food was good ..but I ordered a hot fudge milkshake and I got a vanilla milk drink with hot fudge at the bottom ..do better ...you had one job smh read more

Sonic Drive-In - Napkins in it cuz it was trash - Burgers Near Me - Virginia Beach, Virginia

If I could give this review a -1000 I would. Don't waste time or money you will be extremely disappointed super pricy for frozen dollar tree meal. Better off cooking it yourself. Slow service dirty and rude. read more

Do they only have ONE person working in here? We waited for our order to come out for over 30 minutes . The screen we tried to pay at was blank so we had to wait for the employee to come out to swipe our card. People in the drive through came and went, but we were still there, waiting for an employee to come out. I do NOT recommend this location. read more

40 minutes for a blast and popcorn chicken. Only reason I bothered staying was because I was charged. Save yourself the trip.

Got there and ordered at 9:40 pm, waited until 10:20 (didn't mind waiting), re-pushed the button to see what's going on. They apologized and immediately brought our food out, read the order to us, got home, not what we ordered. Don't fire anyone, just improve management. Figure out what's wrong, operationally, and improve it. I have faith lol . read more

Needs more staff , the line is extremely long and no updates are being gave . I'm a DoorDash we and have been sitting here for over an hour for two orders . read more

I know this is for all the wrong reasons but this place came through in a pinch. It was 4am and we needed something to eat asap. We had no idea this place was open 24hrs. All the food was piping hot and fresh. Probably because we were the only ones awake and they hadn't made anything in a while. I know other experiences will vary but ours was great for a fast food joint. Always excited to find a new 24hr joint! Wish we had more diners. read more

You can't give zero stars or I would. Who on this God green earth allows you people to run a business with only 2 damaged brain cells between the whole shift? Ordered a chocolate oreo shake. Super complicated apparently did the laziest thing I have ever seen in my entire life, put chocolate and oreos on top of vanilla ice cream. Took you 30 minutes to make that? So smart. Great drive through experience. read more

First off I orders chicken tenders a corn dog and grilled cheese. I get my order but I have chicken tenders a piece of freaking toast and a corn dog. Since when do you get toast with your order but anyways no grilled cheese. So I reorder the lady was very rude. I ask for my grilled cheese then she proceeds to tell me they are out of bread!!! So you can give me toast for my chicken but not a grilled cheese and instead give me my grilled cheese you give me a corn dog and charge me for a grilled cheese which is a dollar more than a corn dog. Worst sonic ever. read more

Never going to Sonic again. After 20+ minutes of waiting for A MILKSHAKE.. and $9 later they took our money and didn't return back outside after another 10+ minutes. So we finally pulled away with money lost and no drinks. Waste of time, would put 0 stars if I could. read more

Usually I love sonic. They have amazing milkshakes and are usually fast. This location however was horribly slow. I must have waited ahead of the window after paying and receiving my napkins for about twenty more minutes upon ordering. The staff was friendly but did not keep distance and was unusually touchy when I recieved my food. The Cinnamon bites were very good taste wise, but the honey barbecue chicken bites were not fresh and the sauce was chunky and gritty, probably had been sitting out awhile since it was the end of the night. Will not go to this location again. read more

I ordered the cookie dough blast and there was literally like 2 pieces of cookie dough in it

Great go-to late night spot. Not too many places that serve breakfast 24hrs. But this place does! And that's my favorite meal. It's well lit, and there's plenty of space to park and eat if needed. read more

Went to this sonic one time and the person at the drive through window was unbelievably rude to me so I left without completing my order. Definitely will not be going back, there's lot of other fast food restaurants nearby who treat customers with respect. read more

I've been here before and have had pretty good service. I guess it's like they say...People are more apt to talk when something goes bad. That is why I am writing this review today....I came here with my daughter and a friend for dinner and received the worst service possible. We ordered our food and waited in the car for the order to come out. The girl who brought it out practically threw it at me without even speaking! She never asked if I needed ketchup or anything else for that matter. She never said thank you and had the worst attitude ever! Even when I asked as she skated away for ketchup, she acted like it was the biggest bother ever. I finally pushed the button and asked for the manager! This place is lucky for one star and it's really only because it's the lowest rating I could give. The manager at least seemed apologetic but I was still so angered by the experience that it's going to be a while before I come back! read more

Sonic Drive-In - Burgers Near Me - Virginia Beach, Virginia

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I am a huge fan of Sonic (although I am not a big fan of fast food), and the closes one to Springfield is like 40 miles away. So, since I was in Virginia Beach and they seem to be all over, I decided to stop at this location as I drove past it around four times. I had no issues with my food. I am only giving it three stars because it was just average... it was A-Ok! Would I go back? Sure. Was it the best location? No. I ordered a sandwich and poppers and received my sandwich and poppers, properly made, and very yummy. I got the kids some food and they were very happy as well. My daughter really wanted a strawberry real ice-cream slush or something and she loved it. We didn't wait too long and we had a car in front of us so that was a plus as well. read more

Seems when it is half-price day for Sonic on shakes and ice cream slushies...this Sonic always has an ice cream machine break-down.

This location is very unprofessional. I've had to make a complaint before about customer service. Visited tonight and they verified my order before telling me to pull around to the window. When the cashier hands me my drink she gave me a medium and I ordered a large which again was confirmed before I pulled around. She took the drink back and she dumped the medium into a large cup and filled it up with ice cream. My order was a large root beer float with easy ice cream. When I got home and I realized my order was incorrect I went back up to the store and let them know that I needed my drink remade. I asked to speak to a manager and that manager refused to talk to me. I asked again the manager still refused to talk to me. I asked can they at least give me something additional because I had to waste my time and gas to come back up there due to them incorrectly making my order and that's not my fault that my order was made incorrect. When I asked for the number to corporate they gave me a local number so I had to look it up and make a complaint concerning tonight's experience. I don't think I'll be visiting for a while. I'll take the drive to somewhere else and spend my money where it's appreciated, customer service is good, and they give me my correct order. read more

Ok, maybe without the pregnancy hormones a 4-star would work but see if you understand. I have celiac disease. I can't eat gluten (wheat, rye, or barley) without getting very sick. That means no conventional breads, buns, rolls, or anything made with flour. I am also pregnant which means food cravings at strange times. So at 9pm on Thanksgiving when I told my husband I just *had* to have a cheeseburger he went looking for somewhere open that could help. He found Sonic. He explained that I wanted a cheeseburger with no bun and explained why. The folks working not only made a (possibly marriage-saving) suggestion to make it a double since I was pregnant they took the time to pay attention. They put all the components for my burger in separate containers so when my husband brought it home I could reheat it and put it together on a gluten-free bun. The fact they took the time to listen and they took the extra steps to care means a lot to both my husband and I. Thank you, very much, to the folks working there tonight! read more

I have given this place THREE tries to get it right. They have failed miserably!! Tonight was the last straw. Took several times for the girl to get the order...maybe she could stop chatting with coworkers and pay better attention. However, NOT paying attention seems to be the theme for this place. Finally got my order (popcorn chicken and two Blasts) well over 10 minutes later, only to arrive at home to find the Butterfinger Blast was a Snickers. Nice if my child was allergic to peanuts! Called to complain, but manager was "out". Called the owner who, I felt, could not care less. Just wanted to let me know his store was #1 in area. Find that EXTREMELY hard to believe. So, based on the terrible service and because they have NEVER been able to get my order right, I will not be going back wasting my money. Too many other places around here with better food and service! Only giving one star because I HAD NO CHOICE!!! read more

Just got 5 cold, hard, gross .79 burgers. And she (jasmine) tried to charge me $12. I asked why and she said "you have to say it", I said "say what", she said "the promo". I said "oh, I'm sorry, can I get the promo" and she says "that will be $4.... And it's a 20 min wait". So I wait 20 mins for cold, hard, gross. I think they made us wait just to be dirt bags, because it definitely wasn't FRESH. Nice sonic! If you can't handle these "specials", don't run them!! That was $4.50 I'll never get back! Virginia beach. read more

This sonic generally sucks. I have been here one time that everything went well. Every other time, the order is wrong in some way, either made very poorly or wrong size, sauce, etc. Its right by my work so I keep coming back in hopes that it will improve because overall, sonic is a great place that I have never had issue with until this particular location. Today's order was a large cheese tot. It came in the large cheese tot packaging, but didn't come close to filling it and barely had any cheese. When you pay $3.50 for fried potatoes and American cheese, there should be a substantial amount of both. Plus, I have had it from other locations and know what it should be. Last week I came and ordered 4 items and every single one was wrong in some way. I will say they have always been nice and it's always been fast, so if you like surprises that differ from your order, this could be your place. Me personally, I like to get what I pay for. read more

This fast food restaurant is great! They always get my order right and they're fast, too. I give them the 5 stars cause they try hard all the time and they always have a smile for me! read more

this sonic location sucks !! im a really big fan of sonic so hear me when i say , THIS location sucks !!! i pulled into a stall to order. the issue is , i waited at least 20 minutes to get the food . this location was not busy (its 11pm on a Wednesday) i literally had to push the button a second time to remind them i was still waiting , and not even a minute after, Maxwell came out with my food . thankfully i checked it before i pulled off ; IT WAS COLD , AND WRONG ! i sent back the order and explained a few things wasnt made how i had ordered and i even had a number 2 instead of the number 10 i asked for initially .. i waited another 10 mins for Maxwell to go inside and return saying i HAD to take the order tht was given and i could email the corporate office abt a refund ! i spoke with a manager who thinks she took care of the situation BUT im very dissatisfied with my entire experience . waiting on the number 10 to be remade my other food had gotten cold read more