I had never tried Sonic before, so I was very excited when it finally opened in Kapolei. Being able to experience it here for the first time definitely built my anticipation, and it did NOT disappoint! The food and drinks were very flavorful, fresh, and well-prepared. The wide selection and customization options are truly unmatched! I was especially looking forward to trying the Teri smasher, and the local feature made for a delicious burger. I ended up going back multiple times over the past week. Even with the long lines (to be expected for a brand-new opening), the experience and quality made the wait totally worth it. A special mention to Takeo and his staff who were so kind and welcoming. They took the time to explain menu items and made the overall vibe much more friendly, especially for a newcomer! I also saw news reports about Sonic contributing a generous donation to local schools, and it's refreshing to see a major chain make meaningful efforts to support our communities in Hawaii. Overall, I've really enjoyed having Sonic in Kapolei, and I'm excited to see how they continue to grow and give back to Hawaii moving forward! read more

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Every time we go something is wrong but they try to make it up. Today I ordered a peanut butter Oreo shake, they brought out an Oreo shake. It's fine I just took it but as I was drinking it I saw something odd in there. I took the cap off my shake and found the tip of their whip cream nozzle in my shake. Something to laugh about! read more

Sonic - Whip cream nozzle found in my shake. - Burgers Near Me - Kapolei, Hawaii

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Food was great, great customer service from Enviee! Would definitely come back again.

Okay, Sonic... you won me over. On this visit, the line wasn't as brutally long as previous experiences, we only waited a short while before we were able to enjoy the full drive-in experience. It was fun watching the team members skating around and taking care of guests who were enjoying their meals from their cars. That classic Sonic experience definitely adds to the charm. I also noticed some improvements to the organization of lining up for the patio area with the use of a little maze, making it easier to line up at the ordering kiosk if you'd rather park and enjoy your meal outside. The team member who took my order was lovely and polite, and the person who brought out my food was just as friendly. I ordered the All-American Style Hot Dog with tater tots, a strawberry lemonade, and a side of chicken bites. Everything was delicious and kept me fueled through a long day of running errands. One small observation: I noticed a team member skate into the women's restroom while still wearing their service apron. From a food safety perspective, this presents a cross-contamination concern and would make for a good coaching opportunity. It's a minor detail, but an important one. Other than that, I'll gladly be back for another refreshing drink and those amazing tater tots. Thank you for being here and for serving the community. I'm rooting for you all! A special thank you to the owner for taking the time to respond to my last lengthy review. I truly appreciate being heard and acknowledged. That's what great customer service looks like. You definitely won me over. I'll be back, and I'm looking forward to giving you five stars on my next visit! read more

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Much faster service today. (6-28-26) Only confusion is that we entered from Kunehi and others who entered from the Parkway after us, were merging into the lanes, while others from Kunehi were already in line. (The circle lane was closed.) **Also how do we get rewards from our app when using the drive through? This time around we missed it. **Teri smash was yummy, fries were unfortunately cold, strawberry refresher w/fruits was yummy! Enjoyable experience, and we'll be back!! read more

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I can't wait until we can actually enjoy the whole menu, don't have to sit in the line, or can finally order on the app for pick up. The chili dog was pretty good. French fries were hot and tasty. Burger was mediocre. For $15 combo I expected more but maybe the $7 meal deal will be easier to stomach for a group of teenagers. We sat outside at the tables and it was fine but parking was far into a dirt lot across the line of the drive through. There is no inside. I don't know if they plan to have one or not. read more

Sonic - Just a chili dog - Burgers Near Me - Kapolei, Hawaii

Finally had a chance to grab food here. First time that the cars weren't lined up on the street, at the same time it shows how popular Sonic is and how good their food is. We ordered our food at the drive thru, we would've preferred parking at the stall and having a server on skates come out but all the stalls were taken. Oh well next time. We ordered their Quarter Pound Coney, Corn Dog, Cherry Limeade, Classic Chocolate Shake, Onion Rings, and Chicken Bites. Everything we ordered was delicious. We barely finished our food. We will return. read more

Sonic - Chocolate Classic Shake - Burgers Near Me - Kapolei, Hawaii

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Honest review - I wasn't expecting perfection anyway, but wow... they definitely have some work to do. Our first visit? The wait exceeded 3 hrs, so we ended up getting out of line because we still hadn't even made it to the driveway. Crazy! Second attempt was today. There wasn't a line backed up onto Kapolei Parkway, so we figured we'd stop in for an afternoon treat (that we definitely didn't need haha). Total wait time: 60 minutes. The line moved at a slow but steady pace, tho I think the ordering process is what's causing most of the delays. The Sonic you know and love from the mainland definitely offers a much wider menu with more customization options. Don't get your hopes up here... at least not yet! A heads up: Combo meal upgrades don't include onion rings - even if you're willing to pay extra - and we couldn't upgrade our drink to anything "special" either. We ended up ordering two drinks a la carte and a Footlong Coney instead. Drinks: 1. We originally wanted a Lemon Berry Slush, but they don't offer that here. Instead, I got a Lemonade Slush with strawberry, and it was really good! 2. The Cocoberry Cream was simple but super yummy. It's coconut and vanilla over Sonic's signature ice, topped with strawberries, Sprite, and sweet cream. I asked if they could make it as a slush, but nope! Still delicious tho :) Thankfully, by the time we got home, the Footlong Coney was still warm and soft. It definitely didn't taste old, bland, or stale like I was worried about after reading some of the reviews. Overall, the service still needs some work. Efficiency is the biggest issue, and the staff really need to double check the tickets before running out orders. We sat at the pickup window for quite a while because their tap card reader wasn't working properly, even after inserting multiple times... and then they brought out the wrong drinks, wrong sizes, and missing add-on. Figured out that the person who took our order got it wrong, so we just took the incorrect sizes and went on our way since it had been melting on the guy's tray in the 5+ minutes we waited there. No kidding. It was melting before our eyes in the hot Kapolei sun! And - it's not cool to pay extra for an add-on and not receive it. Good thing I noticed cuz you won't catch me back in no line! That said, we'll definitely be back to try more. They're brand new, so I'm sure things will settle down once everyone gets into the groove. read more

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Groovy Fries tasted amazing! Served heat hot, crispy, and lightly salted. Addicting while praying these fries will not turn cold. One and consecutive sips of Cheesecake Master Shake served runny to my displeasure. Whipped cream melted quick and no stem cherry sank south. Unwrapping Jr Double Cheeseburger didn't look appealing with ketchup sprawled all over the wrapper. This messy burger would've scored higher points minus catsup overload. Served warm. Fastest to slowest: 1) Free Self-parking: Enter via Kunehi St, turn right or left at slight curve, turn right on gravel area, park, walk across and place your order at a kiosk outside. There's rectangular and round tables with chairs and two restrooms outside. 2) Drive up and park at one of the kiosk and place the order(s) via employee intercom. Another employee on roller skates brought and confirmed our orders in a few minutes. Unable to remain parked in the stall to consume meals unlike other locations on U.S. continent. Applies to Kapolei location. Drivers must reverse the vehicle, park, and consume their meals elsewhere. 3) Order and stay in your vehicle at two lanes drive thru which consumes the most time. Forty five mins wait on a weeknight before a holiday. We're so eager to sink our teeth and feed our tummies with Sonic. I can only comment via observation and consumption. I will say yes to Original Sonic Smasher, more groovy fries and a small Caramel Classic Shake with less wait time. Stay tuned. read more

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Second day of the Grand Opening weekend of the Second location of Sonic in Hawaii! The first Hawaii location is in Maui. This Second one is in Kapolei, O'ahu, Hawai'i. It was bombarded with customers! Social media posts stated that some people waited in their cars for the drive-through for about 4 hours! Wow! We decided to go on Sunday, May 17, 2026. It's more fun to wait with friends, right? And carpool together... Thanks, Angel! She brought her hubby and her mom... all three of them are entertaining! LOL! Irene had told us about the parking agreement for the Opening weekend with the elementary school next door. It worked out great! Instead of waiting 4 hours for the drive-through, we just waited maybe 1.5 hours, standing in line for the kiosks. Everyone enters their orders on the monitor. A voice comes over the speaker to help. I got the 6-inch Coney hotdog, the rainbow slushie, and the Hawaii exclusive Teriyaki smash burger. My Coney dog was missing, so I went to the door where employees were coming out to deliver orders. They were very nice about it and even gave me a 12-inch instead of a 6-inch! Thank you! The food was ok... a bit on the salty side. The slushie melted into non-recognizable colors. Haha! We got a Hawaii Sonic t-shirt - on sale... yay! It was a fun adventure! read more

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This was my first ever experience at a Sonic. This location was very clean! Two single-room restrooms available. Plenty of outdoor seating. Inside is for staff only. The walk-up line was much shorter than the drive-thru line. Wait was 20 min on a Friday night. Food only took 15 min, despite the large amount my boyfriend and I ordered. My favorite food item was the corn dog. Crispy, fluffy corn batter. Hot and fresh--yum! Teri burger was a bit over-sauced for me, which resulted in a soggier, sweet burger. Chili dog was good. Onion rings have a heavier batter, but still good. I didn't really care for the cheddar pepper bites. Cherry limeade was nice. Friendly service! When we were missing a burger in our order, a manager was quick to help. My boyfriend and I even saw several employees helping an immobile car get around. Will be back to support this location! read more

Sonic - Hawaii Exclusive Teriyaki Burger - Burgers Near Me - Kapolei, Hawaii

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The first Sonic on Oahu opened yesterday in Kapolei. We went today to check it out. We got there at 10am and there was already a line. We waited in line for an hour and a half before we got to order. It took another 10 minutes to get our food. We got a Footlong Quarter Pound Coney Combo with fries and cherry limeade. We also got a Teriyaki Smash Burger (Hawaii exclusive), Chicken Bites, Mozzarella Sticks and a Rainbow Slushy. The damage was about $37. The food was ok. The mozzarella sticks were cold. The fries were warm and the hot dog itself was really salty. I really liked the teriyaki smash burger. The food felt rushed as to be expected. The rainbow slushy quenched my thirst on this hot day. Since, it was their grand opening weekend, they were selling Sonic merchandise. You could pick up t-shirts, hoodies and caps. They also had tables and chairs set up where we could eat at after getting our food. I wouldn't mind returning again when it isn't so busy. read more

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Newly Opened in Kapolei and a Must Try! It is located on Kapolei Parkway, just before Fort Barrette Road. This new spot is already making waves and many were inine for hours in the grand opening to try it out.. The drive-thru entrance is easy to spot off of Kapolei Parkway. The staff greets you with a warm, friendly vibe that makes the experience even better. The menu is impressively large, offering something for everyone. Local favorites include the Teri Smash Double Burger and the Teri Burger. Both are Hawaii exclusives and you cant forget about their legendary shakes. I tried the Double Smash Burger and it did not disappoint. It was savory but wished it had a little more teri sauce but incredibly satisfying. The fries were crispy with a hint of sweetness, and the oreo cookie shake was thick, creamy, and absolutely delicious. They offer shakes in a variety of flavors, so there's plenty to explore. Beyond the burgers, they have about 11 burger options, hot dogs, wraps, tater tots, slushies, fries, shakes, and more. The building itself is modern, clean, and inviting. The drive-up has five ordering bays, and during the grand opening, it was walk-up only. There's currently no indoor seating, but outdoor seating is expected to open in a couple of months. I'm excited to try more items from the menu, but for now, the Teri Double Smash Burger, fries, and Oreo shake made a fantastic first impression. Highly recommended for anyone in the Kapolei area and want some good burgers and shakes! read more

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Whenever a big mainland corporation comes to Hawaii, everyone goes crazy. I think sonic food is just ok. Nothing special about it besides the fact that they do have tater tots, not a lot of fast food chains offer tater tots. But when it comes to their drink selection, ITS AMAZING. From their slushes to their shakes, everything is always so good. I personally like the strawberry slush, banana shake & ocean water. The drive thru line is still busy and we waited a little over an hour just to order food. Service was so-so. Some staff didn't know what they were doing but could be because they just opened & still need to get a hang of things. Overall, don't have high expectations when it comes to the food. But have high expectations with their drinks bc they won't disappoint. read more

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Sonic!!! It's grand opening today. We waited at 7:30am in line and they opened at 10am. It was exciting! So many drink options!!! Mind you, it was my day off today so i basically had all day to wait. It opened at 10am but didn't actually order and receive food until 11:45am so nearly almost 2 hours after opening. We got their All American smash burger combo and the teriyaki smash burger combo both with tater tots and rainbow slush. Unfortunately they didn't have the bacon option but that was ok. The All American is really good! Good amount of flavor and seasoning that's just right. The teriyaki burger on the other hand was saltier than the All American. Teriyaki is supposed to be sweet but it was the opposite. The rainbow slush was so good with real fruit chunks inside. It was refreshing drink in the hot sun. Also got oreo shakes and cookie dough shakes that was a yummy dessert after lunch. Definitely would let the hype die down before coming back again but definitely happy i came on opening day. read more

Sonic - Burgers Near Me - Kapolei, Hawaii

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Thank you Takeo for bringing Sonic to the islands. Beautiful restaurant so nostalgic with Car Hop service. We loved the feel and vibe from our servers we felt that they really cared about their guests. We tried the Smash Burger combo with Onion Rings and a Lemonade, the Coney Island Foot Long Hot Dog with Chili and Cheese, a Corn Dog, the Strawberry Slushy with Ice Cream, and a Classic Chocolate Shake. The food was hot, fresh, and delicious. However the drinks were awesome. Loved the Strawberry Slushy with Ice Cream and the Classic Chocolate Shake. Thank you Sonic Welcome to Kapolei. read more

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I'm very impressed with the atmosphere, landscaping and decorations at this Sonic! The food is delicious and the service was fast and courteous. We tried our classic favorites like cherry limeade, cherry coke, mozzarella sticks and cheddar peppers and chili cheese fries-all as good as we remember! I we also tried the teriyaki burger-I thought it was good! read more

This location just opened about 3 weeks ago. The end of the drive-thru line was right in front of the restaurant by the nearest intersection. We ended up waiting 48 minutes until we were able to order. Food was good. Bacon Double Cheeseburger was a good size and delicious. The Teriyaki burger was ok and the footlong hot dog with chili and cheese was also ok. We were not a fan of the tots but their fries were very good! Strawberry Cream Slush was our favorite drink followed by the Mango Slush with Nerds & Fresh Strawberries added. We also got the Blackberry Cream Slush and Cherry Cream Slush. I would come back but perhaps not for a while until the lines get shorter. read more

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Ordered milkshakes and they were already melted when we got them. Not flavorful. Really disappointed.

For weeks the line to Sonic has been super long!! Fortunately, we were in luck & got in line that was close to the restaurant. It took us nearly 30 minutes to get our food but we patiently did it! The Cosmic Cheeseburgers were double patty, lots of cheese, moist and delicious. Hubby enjoyed the Teriyaki Smash, mozzarella sticks came without the marinara sauce, guess they forgot to add that in., & onion rings were okay. Next time will try the hotdogs & chicken nuggets. First time at Sonic Restaurant, we're going to be back! read more

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I miss Sonic, so when one opened on Oahu I got super excited. I braved the long line the first couple weeks and have been back 3 more times. The line is now definitely manageable and I am blown away at the service! Every time I have had such pleasant, positive, and friendly interactions with those taking my order or my car hop! Keep up the good work! I'll be back for more cranberry lime aides! read more

Sonic - Sonic sign - Burgers Near Me - Kapolei, Hawaii

Wait a month or two before you go. We had nothing to do at 11pm on a Friday night so thought let's go to see what's up with Sonic (Kapolei). We were around 10 cars into the driveway. We weren't a block away like we would see at earlier times on other days, so we thought ok not bad. The wait was around 40 minutes. Still not bad. We had nothing else to do anyway. We got to the window. It was so unorganized. And crowded with workers. They were bringing out wrong orders, just chaotic. If they were organized the line would probably go a lot faster. I realize it is new but training is key. The big difference I saw between this opening and chick fil A is that chick fil A had trainers from the mainland to keep things organized and running smoothly, or attempt to anyway. Maybe Sonic has expert trainers but they weren't there the night we were. We are not one to stand in long lines. We went to Chick fil A about 2 months after the grand opening. Things were a calmer, and I noticed there were still trainers on board. The food at Sonic was ok. Cheeseburger was good. Shake was not a big deal. I probably won't be returning anytime soon. read more

Sonic - Burgers Near Me - Kapolei, Hawaii

We waited in the drive thru for about 50 minutes for our food. Which was expected but this was one of those interesting experiences I haven't had yet I need to write about. Also come from Kapolei Parkway going towards the high school cuz anybody who came from the back road opening across from the housing had to do a u-turn or drive all the way around to go at the end of the line. The u-turn is also partial blocked, so cars have to go on the median & a little on the dirt to u-turn. My boyfriend & I had a hard time ordering because of the worker we had. I don't know if she was new but she couldn't hear us order & we had to repeat ourselves several times. My boyfriend was getting pissed & we were right next to the speaker. A few times she had to ask another worker about certain items cuz we could hear another person talking in the background. They also DON'T HAVE the Wacky Pack Kids Meals at Kapolei location, so if u have a picky child like we were trying to order for, u would have to buy one of the regular items & take toppings off yourself. We tried ordering a plain hot dog but the worker wouldn't let us remove the toppings or put them on the side. As we got closer to the drive thru window, another worker came out with the pay device & literally asked us if we remember our total. We guessed & he walked away. We started laughing & stared thinking they didn't ask us for a name or probably took down any information (color, license plate, type/model) about which car we we are in like how other fast food drive the us do. So we waited 10 minutes just for them to find our order by the way we were only two cars away from the window when they asked this. When we got to the window 3 workers were looking at receipts & we know they were talking about us cuz they kept like side eyeing or glancing at us. Another worker came out with our bags of food & repeated our prefer & we paid. Then she went back inside for our drinks. My boyfriend and I were just over with the service we got & just wanted our food. The food tasted bland & dry. I thought the portions would be bigger or at least fill the container as u can see in the picture of the tater tots. The burgers had no sauce & the bread was dry or stale we couldn't tell. The chili cheese hot dog was good but same dry bread & it's the skinny hot dog they use. The strawberry shake tasted like a normal shake but no savory after taste with strawberry chucks at the bottom. There was just too much whip cream in the shake & had more of a smoothie texture than a shake. We will not be returning to this location unless the service & especially the food quality improves. Side note we were still hungry after this shitty meal, so we got a snack after. We were not even that hungry. read more

Sonic - Tater Tots, Original Sonic Smasher Burger, Strawberry shake, coke, Chili Cheese Coney (foot long hot dog). - Burgers Near Me - Kapolei, Hawaii

Get Grape slush with nerds! Donnie was here (one of the owners) he mentioned an off menu special come on down. No cutting in line, everybody waiting patiently and chillin to their Sonic on! Big mahalo to Donnie and rest of the team to bring SONIC here. read more

Sonic - Grape slush with nerds - Burgers Near Me - Kapolei, Hawaii

Sonic Drive Inn. One of America's favorite fast food restaurants has built it's second location in Hawaii. They had opened a restaurant in Maui previously, but I didn't want to fly over to Maui just for that. Thankfully, Sonic Drive Inn expanded another store in their Hawaii portfolio. This time in Kapolei. I saw their grand opening on social media and decided to give it a try. On the second day of opening, I decided to travel to Kapolei to check out the scene. I arrived here around noon and it was fairly crazy. The drive thru line snaked about 4 blocks long. I got into the line and I waited maybe 30 minutes before making it to the front of the line. From there, it was like waiting for an available teller in a bank. There is 4 available ordering stations where you'd press a button and someone is available to take your order. You'd probably should get your order ready soon, since there's a line already waiting for you to hurry up. I basically purchased a burger meal with large fries and a cherry limeade. Sonic is known for their limeades and other drinks. Limeades are basically flavored versions of Sprite soda. Still a nifty concoction though. It took me 1 1/2 hours on the bus from town. Was it worth the trip? Absolutely. But maybe, once a month would be good for me. I'm glad I don't live in the area since I'd be here all the time lol. It's nice that they're here though. The overall experience here at this Sonic Drive Inn in Kapolei, HI was reasonably good. Considering that there was a considerable amount of time to wait in line, the line went kind of fast and we got to sit down in a chair after we ordered. It probably took around 10 minutes for the order to be processed after putting it in. Sonic is known for their servers to be on roller skates, so if you apply to work here, you gotta be really good maneuvering and carrying orders to awaiting customers. For the most part though, the experience here at this Sonic Drive Inn was fairly good and smooth. While the waiting to order things was such a bummer, only time will tell when the lines will get worse or better. The service was good and friendly. Once I received my order, I ended up walking out of Sonic and 2 blocks along Kapolei Parkway and observing the long car line to approach the drive thru window. Even some people asked me how long was the walk up line and I told them 30 minutes and they said they've been waiting for 3-4 hours in the car. Thought that was pretty nuts. But that's how crazy it can be when new restaurants come into town. Or Kapolei. This Sonic Drive Inn restaurant is located in Kapolei, Hawaii. It's physically located across the Raising Caines restaurant on Kapolei Parkway. It's kind of away from the Ka Makana Ali'I shopping center, but I guess its cheaper to build outside any shopping mall area in Hawaii. They accept major credit cards at its kiosks / ordering stations. The only odd thing that Sonic is known for is their drive thru format. They don't have a sit down inside dining area for diners to enjoy their meal. While their success is fueled through what they currently are doing, maybe they could improve their bottom line by having a inside dining area experience. As far as parking is concerned, there is limited parking around the restaurant. Best bet would be to find street parking nearby and walk on over. Or even get dropped off. If you are like me, take the rail into Kapolei and take any bus route that travels along Kapolei Parkway. I took Country route "C" from Ala Moana to get here. If that fails, you can always call Uber or Lyft to get you here for your limeade. The burger and fries were good and I always love crinkle cut fries. If you love Sonic on the mainland, you'll love it here in Kapolei too. 4.0 stars for the overall experience. Support local! B read more

Food was alright couldn't better, service was AMAZINGLY from Joshua! He's the definition of having "ALOHA" kind, sweet, & so helpful. Atmosphere was cool, chill and old school vibes with the roller skates. read more

Sonic - JOSHUA HAS THE BEST CUSTOMER SERVICE!!! FROM BEING FRIENDLY, KIND, SWEET & SO HELPFUL! DEFINITELY OF "ALOHA" MAHALO JOSHUA! - Burgers Near Me - Kapolei, Hawaii

Good food, good drink, good service. Our server, Envy, was so nice and did tricks for us. Bona fide win. read more

Sonic - Envy and the gang - Burgers Near Me - Kapolei, Hawaii

My experience here was top notch. The service was friendly and attentive, which I honestly didn't expect seeing as how busy it's been and it being fast food (high pressure and rude customers wear workers down), but it was upbeat, they had local music playing outside, tents for shade, picnic tables, just chill vibes. I liked it! We parked down the street and walked up, no wait, ordered right away and relaxed until the food came. They offered us all the sauces, tried some new ones, we hung out and ate, the food was great actually (coming from someone very familiar with Sonics in the mainland). This was great and I am so happy to finally have Sonic here! It exceeded expectations and I'll be a customer forever. read more

Sonic - Burgers Near Me - Kapolei, Hawaii

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Though we blazed through the drive thru, order taker took so long to take our order, I had to repeat it 3 times! Do you not understand English?!?!? And on top of that, they got the order wrong. Looks like a bunch of kids working there on their summer break, too much hype. read more

I've only been to Sonic when I was in Maui for a day-cation so I was excited when they opened one here. I waited a month just to give the workers time to adjust as well as wait for the line to die out. The food (especially the slushies) are amazing, but the 3 stars is for a specific worker. I did a walk up last week Friday right when they opened and it was super slow. As others have mentioned, the parking/drive thru is very confusing especially if you're not familiar with the area. We were one of the cars that were in the drive thru line but got told to go to the roller skating side even though drive thru was moving quicker. Anywho, I decided to jump out and just order up front while my driver parked in the neighborhood. I forget the worker's name, Chas-something, Char-something-- it started with a C though. She was so rude! When I tried making conversation, she just stared me down. Everytime I tried to order something, it's like she wasn't familiar with the menu. Lots of times saying "We don't have that. Oh wait, what did you say again?" in a very annoyed/monotone voice. It's like she couldn't wait to get rid of me and the others standing in line. I get it though. We all have our off days but it did kind of ruin the experience for me-- at least for Oahu's only location. A manager did come out and was very lively though so I appreciate her for that. I think they're doing a wonderful job so far and will definitely improve as time goes on, but maybe keep the obvious not-so-friendly ones indoors. read more

I had a very disappointing experience at Sonic Drive-In. We waited in line for about 45 minutes and never received our food. During that time, the servers took orders but appeared to be standing around, playing around, and not paying attention to customers waiting for their orders. What made the situation even more frustrating was that we noticed other customers were being helped while we seemed completely invisible. Employees kept looking at the screen and appeared confused about orders, but nobody came to update us or explain what was happening. When we tried to address the issue, the supervisor simply walked away without offering any explanation or assistance. After waiting nearly an hour with no food, no communication, and no resolution, we decided to leave. We never received our order and ended up driving away extremely frustrated. Customer service and communication were severely lacking, and this was one of the worst fast-food experiences I've had. read more

The line took a good 30-45 minutes just to order then maybe 10-15 to get our order. The workers are really nice. We had the experience to pull up like sonic normally is. There was one girl on roller blades the rest were on foot. Didn't really know what to get. They suggested Dr Pepper with cream and the brownie shake. Shakes are good. Tastes like what it says. The strawberry shortcake was my choice. It had crumbles and strawberry chunks in it. Very sweet tho. Smaller size will hit the spot just right. Dr Pepper cream is literally a cream soda. Burger was okay. Lots of onions. Would I go again, sure. Would I do the wait, no. Why a 3? The price for what u get isn't worth it. Would've done a 4. Then the wait drops to a 3. Not some place that is as great as the hype. read more

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So we got to the little order machine, we waited a bit and then boom food ready. And even if the machine card reader was broken, they came in with a clutch having a hand held reader. We decided we wanted to eat there and parking was readily available. While eating there, we had a free show, some lady started yelling and dropping F bombs and honestly it was amazing. The staff handled that situation perfectly and quickly. I just loved the whole vibe it felt very friendly and ambiance was 10/10 if you love entertainment. I give it 5 stars! read more

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My daughter has been wanting us to try Sonic on Oahu for a long time. We finally went and the service was great. So many options to choose from and everything is customizable. I mean who doesn't want a foot long hot dog! It was great and we were able to find something everyone in the family liked. Service was super quick and our food was nice and warm. Wait wasn't too long and was definitely worth it. We will be coming back. read more

Sonic - Chicken - Burgers Near Me - Kapolei, Hawaii

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When we got our food didn't have our sauce and didn't have napkins nothing to crazy but when I got my shake it was already watery burger was alright fries wasn't that fresh the price wasn't worth what they brought out honestly not worth it to me probably can get something better at like raising canes or chick fil a just an honest opinion read more

Have I been stuck in the drive through for almost an hour? And what is the guy doing with the Sonic uniform standing outside doing? He's not greeting anyone. Earlier he was looking at his own reflection in the Sonic mobile. Is he supposed to be doing something? Maybe they need more help inside getting the burgers ready... read more

Sonic - Burgers Near Me - Kapolei, Hawaii

Not basing review on the long line and wait times. Basing review strictly on the food and service. It was just ok. Been to Sonic's on the mainland and it's the same. Mediocre food but drinks are good. We ordered the Teri smash burger, onion rings, chili dog and shark bite dinks. Teri smash burger was ok. Nothing special about it. Onion rings were super oily. Chili dogs were nothing special either. The only thing that was better than ok was the shark bite. Would only come back if there is no wait. Other than that waiting long for mediocre fast food is absolutely not worth it. Oh and staff on our visit was just ok... read more

The wait was quite long since it's still new. The Teri burger was a bit salty for my taste. However, the strawberry shake and chocolate shakes were delicious!! And the corn dog is great. read more

Sonic is Sonic. If you've been, you know. I use to eat Sonic a lot when I was coming up. All the hype surrounding the grand opening seems to have lead to a 2 hour wait (we were on foot) in the heat.... For Sonic?!? I never in my life thought I'd do something like that, but my family was pretty insistent. We had the Super Sonic Cheeseburger, chicken bites, a Smashburger, fries, tots, and two Melty drinks. Everything was new and nice with an energetic vibe. There was a little quiet bickering between staff members, but that's to be expected with all the chaos. The upper management was visible and made sure some of us had fold up chairs and water while we waited. I know the day was a colossal success for the location. If they take pride in it and employ polite staffers, this business will crush it in Kapolei. Overall the experience was positive, but I'll have to wait till the initial rush dies down to go back. read more

Sonic - Outside. - Burgers Near Me - Kapolei, Hawaii

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Waited in line for over an hour and a 1/2, and now system is Down and we can't even get out of the line!!! Unfortunately, by the time we did get up to the cashier(s), (they were very well staffed), 4 of them repeatedly asked what my order was(same cashier also asked me 3 times), even though the system was back up before my order was taken. From my view all the customers were understanding, and I was glad for the employees. read more