Aside from the long lines, they got our order right, the food was hot and fresh, the employees were friendly, especially Emanuel who was passing out menus, to keep! read more

Sonic - The takeout menu that was in color and of good quality - Burgers Near Me - Kapolei, Hawaii

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Amazingly crowded because it's new but very delicious and worth the wait. Tasted just like it is made back home in Oklahoma

Definitely not the same as the ones on the mainland. The menu is super small. The burgers are definitely delicious I must say but not many choices like it usually is . Not the same experience but good food read more

Oh man, I finally got to try sonic on two occasions. The first occasion i went was on sunday at 7:30 p.m and waited 2 hours to reach the order box. The 2nd occasion was on tuesday at 11:00 p.m and waited only 30 minutes to reach the order box. I ordered a large powerade and teriyaki cheeseburger. The teriyaki cheeseburger was moist but far too much teriyaki sauce and it was very messy. Employee Riley has excellent customer service and knew that plenty of mistake orders is normal as sonic hasn't reached 1 month since the grand opening. read more

Sonic - I fought the long lines!Average time will be 2 hours. - Burgers Near Me - Kapolei, Hawaii

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The 5 Park-n-Order Stalls were all full with people waiting for their order or eating in their car. About 20 cars queued up in the drive thru lanes which is short according to the attendant taking walk up orders. The only thing moving was the walk up ordering. I got my Rt. 44 drink and snacks within 5 minutes. That part is running efficiently. They do have 4 tables to sit and eat which is a plus. Unfortunately, the appeal of the Drive In and Park to order experience is totally lost with the meager 5 stalls and the incredibly long wait times just to order from your car. One more thing to consider is that they do not take online app ordering! That also means no quick order and pickup and none of the great 1/2 price Happy Hour specials and special offers are observed at every other mainland Sonic. Looks like they are only a Sonic in name until they have the additional Park-n-order stalls and online app ordering read more

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The girl with rainbow hair was super nice and helpful with drink flavors cause I was confused. Recommend a delicious slushie.

Third time visiting and our order came out perfectly today. Shout-out to our carhop Jason for the stellar service and welcoming personality!

Did a walk up order and Dorthy helped with getting my order going. Experience was pleasant. Check them out in Kapolei.

Sonic in California and Vegas is my favorite place to go get Sonic Blasts and drinks from whenever I visit the mainland so I was super excited when I heard we would finally be getting one in Kapolei. Ive been to this one 3 times already and I think I will save my Sonic cravings for when I travel instead. The way this place is built is terrible. The drive thru comes in from the main road on Kapolei Parkway, but theres another road on the housing side that people end up coming in through and then they're either trying to cut the line or have to turn around and go back out to join the line on the main road. The parking for this place is off in the grass area and the "seating" area is outside under some tents. The service here is truly bizarre. Starting with the guy in the drive thru that I think is directing traffic (?) He tries to tell you whether to use the regular drive thru or the drive up area where they roller skate to you. Which is weird because people should be able to decide where they want to go without being told by some random worker. He tried to tell us we had to go to the drive up roller skate area, but we told him no we would be staying in the drive thru lane. He just wanders around out there going up to every car window. At one point he was directing traffic, but im not sure he knew what he was doing cause he was waving down a car to go that was super far away and made a whole line of cars wait. You could see all the people getting frustrated. Then you finally get to order and the people taking your order don't seem to understand what's on their own menu. For almost 5 minutes we had to explain we wanted 1 cookie dough sonic blast and 1 oreo sonic blast, but she kept thinking we wanted one or the other and then she got confused again and thought we wanted it mixed together. Im not sure how much more clear we could be besides 1 cookie dough sonic blast and 1 oreo sonic blast? Once we finally got past that and got to the window to pay, they ask us if we remember what our total was. Ive never had a food establishment call out orders by the price before so that was weird. They did this all 3 times I've gone there. We said no and then she listed off our order instead which I feel is what they should start with instead of the price. While we sat there waiting to receive our food, they delivered the orders to the 2 cars behind us instead. We sat there for a good 15 minutes waiting for 2 Sonic Blasts and 4 corn dogs while everyone behind us got their orders and went on their way. It was so weird. When it comes to the food, the sonic blasts and corn dogs are good can't really go wrong with that. The other time I went I tried the Teriyaki Burger and it was gross. It was way too salty my mouth actually started hurting and I couldn't finish eating it. I probably won't be back as I don't really feel the food here is worth the hassle and bizarreness. I tried to give the benefit of doubt because of all the opening month busyness and new workers learning curve, but the hype has died down significantly and the service is still bad. read more

Juicy burgers, tasty sides. But that aprroach to the drive-thru? Feels choked and convoluted. Trying to make your way thru it when you're hangry is not pleasant. read more

I had an amazing experience at Sonic thanks to Joshua and Envee! From the moment I arrived, they were both friendly, welcoming, and provided outstanding customer service. They made sure my order was accurate, handled everything efficiently, and created a positive atmosphere that made my visit even more enjoyable. Their professionalism, teamwork, and attention to detail really stood out and showed how much they care about their customers. Employees like Joshua and Envee are the reason people keep coming back to Sonic. The food was great, but the excellent service they provided was the highlight of my visit. Joshua and Envee both deserve a raise and recognition for their hard work because they are a huge asset to the Sonic team! read more

Finally went to Sonic Kapolei. Service was great, I had the Teriyaki Burger. But half of my burger was ok but the other half was salty and had too much pepper on it. Couldn't really taste any teriyaki sauce on the burger. My husband ordered mozzarella sticks but no sauce was in the bag which they forgot. But overall it was was ok. read more

This is not like the Sonic in the mainland. I was born and raised here but traveled to the mainland a lot. First - If you parked in the stalls, you are not allowed to enjoy your food in the car. FYI, eating in your car in the stalls is how Sonic works. A worker was knocking on our window within ten minutes of us receiving our food telling us we needed to leave immediately. Second - Customer service is not great. You would think that since we're in Hawaii, people would be friendly - WRONG. The person taking our order through the intercom had an attitude and didn't seem like she knew the products on the menu. Our car hopper did not greet us. The worker who basically kicked us out was rude. Third - Wait time was quick. But our food was cold, I assume that the food was maybe just sitting on the counter already and not made fresh. read more

GABBY AND SERENE AND KARA SAINT JOHN MILLER III AND KHLOE KIM GAVE ME THE BESTTTTTT SERVICE OMG OMG OMG OMG 10/10 i'm coming again, the food came out soooo fast and it was the best devoured it in 3 seconds will come again it tasted soooo gooddddd again amazing service :) chase was super awesome too deserve a big raise all of them of 5$ read more

Been there twice, and unfortunately both times had an issue with my order. Dorothy was super awesome and helped to correct it. Great customer service !!! Food and drinks are good, just gotta have patience when coming here read more

Food was ok lots of teenagers working so should have checked my order was missing my pretzel so didn't try it otherwise I waited about. 45 minutes total tonight would I eat here again yes would I wait in line absolutely not lol read more

Went there early when they first opened, got in the drive through pretty quickly. Their order takers gotta be better at it, had to repeat my order 3 times! Staff working there look more like teens and maybe thats their summer hire? And they got my order wrong. BOO!!! i was kinda taken aback at their prices, it was kinda expensive, the food was not all that read more

I usually don't ever complain, especially because I've been in the food industry for over 10 years. I usually have a lot of patience when it comes to service. I know that sonic just opened so the hour wait was expected. It's finally time to order and everything seemed to go perfectly well. Fast simple. We get to the front and I always check my order. I ordered a chili cheese coney. A plain teriyaki cheeseburger combo. With mozzarella sticks. Bacon cheese combo with a shake. We get to the front and I check my teriyaki cheeseburger to make sure it's plain. It's not. There's the mayo based sauce. I kindly asked for just the teriyaki sauce and not the aioli and they couldn't understand what that meant. I don't know if the girl was new, but she seemed to ask her supervisor or another employee and they still couldn't understand what I was asking. So I plainly said the ingredients online say that I comes with a aioli and a sweet teriyaki sauce. I reach to give her the sandwich back and she just says no rudely. I continue to ask, May I please get just the bun, cheese, Teri sauce. They continue to tell me. Okay so lettuce, tomato. At this point I repeated myself like 4 times I was frustrated. I finally tell them no need the sauce. May I please get a plain cheeseburger. She asks me okay so no lettuce no tomato. I repeated just the bun the cheese and the patty. I finally leave and open my sandwich the patty is burnt and dry and I HATE ketchup mustard, mayo. Hence why I order it plain. This is the sandwich I received. All mustard so sloppy. I'm so disappointed I didn't even eat the rest of my food. I'm pregnant amd I tried to have so much patience, and this was just a terrible experience. Especially after waiting so long. read more

Sonic - Burgers Near Me - Kapolei, Hawaii

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5/27/26 @ 10:10a - Waited 1 hour 10 minutes and went with an expectation of a long wait. The 1st employee passed out flyers to drivers under the hot sun (in need of a cap and protective sleeves against the UV rays). The flyer had order options and calorie information but no pricing. I asked about the app and was advised it was not available yet. No prices next to food/beverage items on the board. When I placed my order with the 2nd employee, I couldn't tell if the two specialty drinks I ordered had the difference calculated (combos come with a drink). I did ask and she confirmed I was paying the difference. My receipt shows $2.09 for the strawberry slush and $1.30 for the mango slush (same size). Missing was the Oreo cheesecake shake which, after finding out there would be no price difference, added a specialty drink order. By doing so, I may have confused her about the shake, which I still wanted. My fault for not checking the screen. At the end of the line, I let the 3rd employee know the shake was missing and if she could add it to my order. She quickly went in to have it prepared. Glad I was able to conveniently use Apple pay for my order. The employees I had contact with on this day were friendly, welcoming, courteous, and had excellent customer service skills. The double smasher cheeseburger with a request for no pickles turned out to be a plain double cheeseburger (missing lettuce and tomato). The fries and tater tots were good but had cooled by the time I got home. The strawberry and mango slushes were refreshing but a bit too sweet for my taste. The Oreo cheesecake shake was delicious. Because of the missing lettuce and tomato on the double (smasher) cheeseburger, overall food taste, and lack of price transparency, I gave a three-star rating. For the price I paid for the combos ($14.89 & $15.39), I expected better tasting burgers so hope to see improvement in this area. Perhaps parking nearby to eat the food right away will be a future consideration for a better experience. read more

I had a very disappointing experience at Sonic in Kapolei. The service was slow, the wait time was much longer than expected, and the overall quality of my visit was poor. The food was not prepared the way I expected, and the staff did not seem attentive. The experience left me frustrated and disappointed. I usually try to give places a fair chance, but this visit did not meet basic expectations. I hope management addresses these issues and improves both the service and food quality. Very unorganized. Whole order was wrong. read more

The patio person was amazing at 2:27 she was nice and amazing and she was fast , we was basically taking orders like the flash ,

Granted this was their opening day, so some growing pains are expected. Unfortunately, the location felt very underprepared. The line was long, which is understandable for a new opening, but you could tell from the movement of the workers and their knowledge of the products and service flow that the team lacked experience and training. I don't place the blame on the young staff themselves. They were trying their best under pressure. This feels more like a management and preparation issue. With better training, organization, and support, I think this team could do much better over time. Unfortunately, my order was also missing items. When I called, I was told I would need to come back either to pick up the missing items or request a refund. On an opening day where parking was already difficult and cars were lined up onto the main road just trying to get into the location, that solution felt pretty unrealistic and frustrating. Food quality was decent overall, but the wait, confusion, and missing items made the experience rough. Hoping the location improves as the staff gains more experience because Kapolei has been looking forward to having Sonic here. read more

Didn't even get my food yet. But the operations is shit. They need new management ASAP. Just complete chaos. They even messed up my order and gave me the wrong one but the wait is too long to have them changed. I don't think I will be back until they change how they operate. read more

Waiting in line for 45 minutes just to be disappointed is sad. The staff are friendly and the drinks are really good but the food is mediocre at best. Ordered a sonic smasher large size but they gave me cold small fries and the burger pickle and onion weren't even on the burger they on the side of the burger. I won't be going back again for a long wait and over priced cold food. Don't waste your time or money on this place. read more

Absolutely horrible experience! Waited in line for three freaking hours just to get a rip off and my money robbed. Felt rushed at ordering and we shouldn't free rushed if we waited three hours! Didn't even give us a receipt for our order and charged us $100! The best part is we didn't get all of our food, we trusted them since they just opened yesterday! This is what we got picture below we are missing half of our order! Never going again horrible experience overall. Will be contacting the store. read more

Sonic - Burgers Near Me - Kapolei, Hawaii

The line wasn't too bad. The food was not what we expected. Shakes were watery, and warm, missing a meal. Tried to call and the number was not accepting calls, called multiple times and no answer. The hopper who helped us was nice. The burgers were sloppy and literally a mess. This is place is overrated and overpriced, I could have gone to Wendy's! read more

Great time trying Sonic today. The drive thru live is still long, but we parked at a drive up spot and had a great meal. The smash burgers and hot dogs were delicious and we had excellent service on roller skates from Dorothy. read more

I just spent 35 minutes in what appeared to be a relatively short drive through line this afternoon. Had the Sonic app downloaded to my phone and had selected my order only to find out that they didn't have anything on the app menu and I had to order from the menu board next to the speaker. As I am a Senior Citizen and it was so difficult for me to read, I told them to forget it as I couldn't see a thing. My problem not theres. BUT do not try to be efficient and have your order ready as it won't work here. WHAT A WASTE OF MY TIME! read more

Sonic opened in Kapolei about six weeks ago and I figured it was finally time to give it a try. I understand there are a lot of kinks to work out when a complex operation like Sonic first starts up. And complex it is, with dualing drive-thru lanes, walk-up window, of a handful of car hop spots. The atmosphere was fun, with the 50s vibe and rollerskating carhops, but I only saw about five carhop stalls and maybe 100 cars. I guess six weeks wasn't enough, because the food was really disappointing. The staff were friendly and enthusiastic, but they seemed to be overwhelmed by the crush of humanity pouring into the large compound. The drive-thru line was still pouring out onto the street, but nothing like when they first opened. In all, we waited in line for almost an hour. We ordered our food and it took about ten minutes to get from the ordering kiosk to the window. Actually, before we got to the window, an employee came out to our car with our food and a card reader. We paid for the food, waited a minute for our drinks, then cut out of the line in what looked like a passing lane. We ordered two #1 combos - double smash burger, fries, and a medium drink. The total came to $30, which is pretty reasonable by local standards. By the time they handed us our food, the fries were already lukewarm. I would have asked for fresh fries but I really just wanted to get home. At home, I reheated the fries in the air fryer and they were pretty good. The smash burgers, however, were dry and VERY salty. Other reviewers mentioned salty burgers, and I hope the management is taking note. I'll give it another month or two for the crew to find their rhythm and then try again, but the burgers were pretty mid. The specialty drinks did look promising, so I'm looking forward to trying some of them, as well as their hot dogs. Fingers crossed, I'm rooting for you, Sonic! read more

Such fun drinks and ambiance. It's a great treat on a hot afternoon. The staff is very friendly. Definitely worth a stop.

I don't normally write reviews, I usually just search and read yelp reviews to decide if I want to give a place a try. But with the service I received I just had to let management know being that phones are never answered. I did try calling several times after I got my food. The negative: I ordered 2 teriyaki smash burgers one with a large fries and one with a large tater tots my burger was bland like it had no seasoning on it and my sides were extremely salty The drinks I ordered was a strawberry cream slush and a heath blast, unfortunately both were watered down and melted by the time I got them, for the price we pay I'd expect the quality to be fresh, tasty and quality perfected. Moving on from food the service I received from the skater was a bit obnoxious, loud and just unpleasant I've never had a server so extra and it made my experience very uncomfortable. I called over a different server a woman on the patio if I recall correctly her name was either Debbie or Dorothy but I had asked her to speak to a manager, she was pleasant about it and jumped right into getting one The positive: When the manager arrived outside to my car she introduced herself as Britt. I let her know all the issues I had and how uncomfortable I felt with the skater! I had an excellent experience thanks to Manager Britt. If it wasn't for her professionalism and the courtesy she had to offer a remake on all items which she personally made I don't think I ever would've came back. She was professional, attentive, and genuinely committed to providing outstanding customer service. Britt took the time to listen to my concerns, answered all of my questions thoroughly, and made sure everything was handled quickly and efficiently. Her positive attitude, knowledge, and willingness to go above and beyond made a lasting impression. It's clear that she cares about both her customers and her team. Thank you, Britt, for making my experience such a positive one. If I can ask one thing, if this page is monitored daily I would love for Britt to see my review and to know she definitely made an impression and gave me a change of heart on sonic read more

I am so excited to get a sonic on Oahu. I had missed the drinks. Kristie who took my order was so sweet and seemed happy to help my family. We will definitely be coming back if the staff and service stays this great. Love it read more

Today was my first time trying sonic, and it was very busy but Dorothy made it less stressful when she took my order! they have great service even when pressure is put on them. read more

stall 1 on tuesday june 16 at about 2pm line wasn't crazy and we ended up doing the drive up and park at that kiosk. this was my first time at sonic's. i think that sonic's was fast and the drinks and food was good. line moved QUICK! only downside was that the staff was yelling at us about this yelp review. which we had no issue with giving a review, but the staff didn't know exactly what to ask us for the yelp review and was yelling at other workers asking them what to say to us. Anyways, my only gripe was that we were being talked at really, like really loud. but other than that read more

Dorothy was amazing! We walked up to the front and she took our order. So kind and friendly. She recommended the best drinks to try and personally brought out the slushie drink to us. We got our food much quicker than if we were to wait in the drive through line. So glad we finally have a Sonic here! read more

Customer service was really great at the location, no line when we went to the tent first week, but food was incorrect. Unfortunately it was my kiddo's burger and we paid extra for the bacon and there was none. Tried to reach out through phone and IG but didn't get an answer or hear back. We were disappointed. The Teri smash burger was not very flavorful and the coney dogs were also not great. We did love the drinks and blast! read more

I walked up to the patio about a week and a half after opening and was surprised at how fast the line moved. Maybe 15-20 minute wait. Staff was super friendly and helped us learn about the menu. Staff is super attentive, they have patio seating, music was playing, all the kids loved the food and were playing around. Even had corn hole! Food was fast and made fresh! Fries and tots were so fresh and stole the show. Great experience with the family! Will definitely be coming back now that I know the wait isn't crazy! read more

Drive thru lane was a little long so we decided to park and walk up. No one in line and we got our food quickly. Our server (Dorthy) noticed that our Cranberry Limeade was looking a little light (not the bright red it usually is), she offered to correct the issue without us having to say anything. Would definitely recommend this location. read more

Had a good experience. Came after the lunch rush, it wasn't as busy. Shout out to Dorothy. she was patient with me as It was my first time ordering. she helped me out with a cherry limeade afterwards that I forgot to order the first time. mahalo sonic crew. read more

We all know in Hawaii when something opens everyone has to try it . I finally got the chance yesterday, waited 40 mins and all I gotta say is. This has to be the worse fast food I ever had in my life . Even my daughter couldn't take another bite . The quality is microwaveable . Imagine the hype for this trash . Then imagine if Hawaii gets a real burger place like In&Out . Save yourself $$ and time go somewhere else . read more