Rude Haole hater host/waitress Confusing menu Delivery trucks covered with a year of dust and grime in parking lot Won't let it ruin my day but will never set foot in there again read more

Been here plenty of times but was super disappointed. 1) no foundation drinks; 2) only two servers working and the place was packed. Ordered1/2 pack of ribs -only rice no mash available. Said that's only on the week days -literally slap on a long plate and a bowl of rice. 3) ordered turkey cranberry sandwich Bread was like the breadstick cut in half -horrible. Gotta do better please A very disappointing meal! read more

Big City Diner - Pearlridge - Rack of ribs 1/2 order and that's the bowl of rice ...on the side - Diners Near Me - Aiea, Hawaii

First to share, service was awesome as it wasn't busy, but getting our food took awhile. [[HIGHLIGHT]]Place was clean[[ENDHIGHLIGHT]]. Unfortunately the food was too salty for our taste, it was close to our law firm office and enjoy the Waikele/Waipio location so stopped by, pretty sure won't go back as we know the Waipio would be a better option for us to enjoy Big City Diner. read more

We used to enjoy coming to the Big City Diner location near Ward Warehouse but that closed long ago. For nostalgia sake, we came here since we were near Pearlridge mall. [[HIGHLIGHT]]Lots of parking outside and lots of seating inside.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Was quite dead for dinner with just three tables occupied the night we stopped by.[[ENDHIGHLIGHT]] Menu seemed to be still the same with a large section of pupus, local dishes, salads, sandwiches and burgers. All day breakfast and special kapuna dinner choices/pricing for those 60 and older. I ordered the kim chee fried rice with two sunny side up eggs. The plate was a big serving with almost perfect eggs but the Portuguese sausage was much less than I remember. Definitely could've used more protein to balance the rice. Service was good with frequent refills. [[HIGHLIGHT]]Our booth and table were quite wobbly and just shifting our weight would trigger movement! Where was maintenance?[[ENDHIGHLIGHT]] Not sure how long this diner will be around as there are better places to get similar local food. J read more

Big City Diner - Pearlridge - Grandma's Kimchee Fried Rice with 2 Eggs - Diners Near Me - Aiea, Hawaii

Been here before but I guess I forgot to review. Located across from Pearlridge Diamond head side Big City Diner . Lots of parking available got there around 10:15am sat down right away . The waitress gave us the breakfast menu although they served breakfast only till 10:30am I had to request their regular menu . I ordered their half slab guava ribs and my wife got away with breakfast eggs, choice of meats . The ribs wasn't as good as before it was dry and over cooked . The guava sauce was excellent and the pork just fell off the bone . Plus did the tariff go in effect yet ? lol the prices of the entree is pretty expensive. Support local Support local read more

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Third star for the simple fact that big city diner is an iconic establishment. I hate to complain, it's hardly my style when people work hard to prepare a meal let alone serve you and clean your table . Full disclosure! Like I said, third star for the establishment, iconic posture in the community. It was That reason and that reason alone that made me stop there. (the restaurant I originally planned to go was not open at the time I was doing this.) so second choice was big city diner. I won't be little this place. I will just say that the service was subpar. I waited 30 minutes to get a silly burger. My order was incorrect still for a simple burger? My dining partner had finished his meal before I even got my burger delivered to me. That gives you an idea of how bad things were. [[HIGHLIGHT]]The establishment is dated. Enough said on that point.[[ENDHIGHLIGHT]] Would I go back? Highly unlikely things change with time. The management, the protocol, and a updated establishment that really needs a facelift. Until things change no Bueno. read more

If I could I would rate it NO STARS... From the time we walked in to the time we left i can honestly say that it was TERRIBLE... We had to wait to be seated then it took them almost an hour to take our order. We were gonna walk out, but ah we figure we give them a chance.. BIG MISTAKE... It WASN'T even busy... Everyone around us already started eating and by the time we got our food it was cold. My daughter threw up her food and my granddaughter said the food tasted funny. It's sad bc we use to go there all the time, but NEVER EVER GOING BACK THERE... SERVICE AND FOOD WENT DOWNHILL AFTER COVID read more

Arrived to eat lunch at 11:30 (party of 1). Large part of the parking lot closed (not BCD fault), but annoying. Waited a couple of minutes for the hostess. She said she could seat me, but, they couldn't take any orders for at least a half hour "because they are expecting a large party to come in". I've never had that one. Not that they have a large party so the kitchen is slammed, they are expecting a large party. In the time it took me to hike back to the car and write up this review I could have ordered and gotten my salad. read more

I have ordered several meals from this location. Most recently was three weeks ago and I ordered the tequila cream sauce, chicken on top of spinach. It was wonderful!! The chicken was amazingly cooked and the spinach goes so well with the tequila cream sauce. It is one of big city diners classic that need to be around forever!! So if you haven't tried it, you need to! On the other hand, I ordered from this location a week and a half ago and received a horrible food . I ordered a hamburger steak and it was not good. It was a frozen patty that was not cooked all the way through the gravy was watery and they put too much pepper in the garlic mashed potatoes. It was an inedible. I contacted the delivery company to let them know about the quality of the food. They gave me some credit back, but it was horrible to get food that is inedible. It is hit or miss at this restaurant. The food can be very good and other times not so much. Granted it was delivery, but they should put the care and attention as if it was being served at the restaurant itself. My rating is based on the inconsistency of the food. read more

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Today I got to try the Kupuna Breakfast & Classic Breakfast and it was good. Also, the service was very friendly and helpful. read more

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We came here last night to meet some family that was in town. [[HIGHLIGHT]]This place was empty! Only us and two other tables were filled.[[ENDHIGHLIGHT]] The service was slow and the food was cold. Not sure how many workers were there but we only saw 2-3. We didn't get waters refilled and we kept flagging down our waiter when we needed something. We were there for THREE HOURS. It was totally empty! The waiter would come to our table then hide in the back. Seriously have never experienced this service at BCD. Even the yummy bread pudding was horrible here. We usually go to the Waipio location which is always 10/10. I will not be coming back to this location. read more

it was good but they wouldnt refill my fruit punch and water but luv luv it was good OH BUT THEY GAVE FREE SHERBERTTTT read more

Big City Diner - Pearlridge - Diners Near Me - Aiea, Hawaii

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From my latest review, Josh from BCD's Customer Service messaged me apologizing about my baby back ribs disappointment. I received an apology letter with gift certificates to make up for my bad experience. The letter also included a personal apology from the President/Owner which I appreciated. Thank you for your concern and understanding! We decided to use the gift certificates tonight but didn't feel like eating the ribs so my husband ordered the "Hamburger Steak with Crispy Onions and Gravy". He said he could taste some kind of seasoning in either the hamburger or gravy that made it tasty and would order this again. I ordered "The Magic Mushroom Burger with Fries"...thought it was bland. The mushrooms were probably sautéed in butter and bottled (not fresh) garlic but it needed more seasoning. I've used bottled garlic before but it doesn't have that garlicky taste so I don't use it in my cooking anymore...fresh is always better! I ended up dipping the sandwich in ketchup to give it some taste. I would've given 4 stars for the food and the service we had but because they made amends to my bad experience, the extra star is for their concern and understanding. read more

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[[HIGHLIGHT]]A cute little diner with the music and decor to match.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Takes you back to when life seemed simpler.[[ENDHIGHLIGHT]] Menu to match the era. Food and service was great! read more

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Service is a hit or miss. It really depends on who your server is that day. It can be really quick and efficient OR super slow (and you never get your order unless you ask multiple times). Food is consistent. [[HIGHLIGHT]]Great place for groups to get together.[[ENDHIGHLIGHT]] read more

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The servers were extremely rude here. [[HIGHLIGHT]]This place seems to have fallen off these days. I showed up for dinner, and the place was completely empty. Bad sign already.[[ENDHIGHLIGHT]] The hostess is rude when I ask them if they're serving dinner: If they're empty, how am I supposed to know? Servers fumble around for 5 minutes trying to find me a menu. Why are there no menus on the table? I'm being nice, patient and polite to them this whole time. I realize that being a server is not an easy job. But if the restaurant is completely empty, it can't be that hard, right? I ask some questions about the stuff on the menu, and the waitress is super grumpy and seems irritated that I'm asking questions. Isn't her job to answer questions? And at least to try to be nice or pretend to be polite at least a little? I'm mostly upset because this seems to be an ongoing trend at sit down places I've been to: an overall lack of professionalism. I came tired after work to have a decent meal, and was treated by rudeness and a basic "get out of here" attitude. Keep in mind I was nice and pleasant to them this whole time. I realize nobody really wants to work, but they did lose my business. Part of a server's job is at least to try to be polite, that's not a revolutionary idea. There's plenty of food courts in this area, which are cheaper, have better food, and you don't have to interact with angry staff. I would avoid this place, don't pay money to people who don't seem to want it. read more

We came in during lunch not so busy so service was pretty fast in the beginning got the BCD nachos was really good the only thing I would say was didn't have a lot of chips but the chips that had was fresh I do suggest you get the nachos. My daughter got the bradas local moco was a huge plate little sad that wasn't fresh patties and was a little burnt the gravy was ono . read more

Big City Diner - Pearlridge - After math of lunch - Diners Near Me - Aiea, Hawaii

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My boyfriend, daughter and I came here for dinner and it was just okay. The soda was having issues because there was no fizz. My boyfriend even was telling me. The service was okay and the waitress was nice. The food hasn't changed. My fish and chips were good but the fries were cold. Food was just average. It has changed since the last time I have been here. There was a little crowd on Friday night and a live band. Pretty cool. Plenty of parking up front. read more

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I ordered a cobb salad as I have loved it since 1998. Only to receive a chef salad. Was upset angry that I did not get what I originally ordered. To find out they changed the cobb salad recipe to a not so traditional as I just found out. I can tell you that it is a chef salad and definitely not a cobb salad. To spend over $20 for a salad i did not ask for and to receive processed meat. They need to remove cobb salad from menu and call it its correct name. read more

This place needs five more stars. Went there for lunch (11 April) and first let me talk about the service. Our waitstaff, I mean she made us feel like we were dining at her house. Warm, attentive, she was just lovely. I'm sorry to say I didn't catch her name - because we felt like we've always known her. How rare is that? Dark hair and a warm smile. The lovely young lady with red hair who wasn't waiting on us stopped by and asked if we need anything. Such kindness. If that wasn't enough, the manager came by and asked us how our meal was and even offered tickets to a University Volleyball game! If we weren't booked with an event on that day we would have loved it. Again, it's like we were "regulars" the way he greeted us - like you see on TV - makes you feel special. Now the food. I'm telling you, you CAN NOT go wrong with anything on the menu. We had the Tequila Chicken, a NY strip, Kim Chee fried rice, and some cheesy garlic bread. The chicken was tops, juicy and flavorful and with the portobello - perfect. Now the cheesy bread looked like..well garlic cheesy bread. Like something you could make at home. That's Big City Diner though. It's comfort food like your mama was cooking it for you and Mama's garlic bread was delicious. The perfect appetizer if you are saving space for your main and to wet your appetite. The NY strip. Let me say that ordering steak outside of a steak house means taking your chances sometimes. I took my chances, ordered it medium. I think I should have went medium-rare but I got myself a tasty steak. I know now, BCD steak isn't a gamble; it's a solid choice. I got A1, I didn't need it but I like it on my green beans which came with my meal. Again BCD means comfort food. If I had grown up with their Kim Chee Fried rice, I'd be a better man. It's that good. And portions, man it's a lot and that means I get to enjoy it again. Menu says Grandma makes the best in town. She makes the best in -any- town. [[HIGHLIGHT]]BCD has a catch phrase of "No diner finer than Big City Diner". There is no finer restaurant to have a nice sit down lunch, with amazing staff, and feel like you came home to food that warms and fills.[[ENDHIGHLIGHT]] Beautiful. Ten stars and any more I can find. read more

Got here at 10:45. There was only about 4 people in the restaurant. We were greeted and sat quickly. The food did take a good while to get to us. I think there was only 1 cook back there. However, it was worth the wait. My burger was really good. It was huge as well! There was only 1 waiter as well but he did a good job seeing all our needs were met. If you're looking for diner food give it a shot. I believe you'll like it read more

Lucas was spot on. Haven't been here for awhile. We had a party of 12 and handled well. read more

Big City Diner - Pearlridge - Kimchee burger - Diners Near Me - Aiea, Hawaii

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Don't order online through Grindz to Go (on the Big City Diner website)...the staff doesn't prioritize carry out orders. Submitted my order at 8:58am for 9:30 pickup so I wouldn't have to wait. Got to the restaurant early (9:22) and was asked for my name (to the order)...was told they have it and it'll be a few minutes. Totally fine.around 9:35 staff apologized and said they were working on it and that it was busy. By then most of the customers had eaten and left. Finally got my order at 9:50...think they only started my order after I got there and still took long. I could've walked in a it would have taken just as long...a couple of parties which arrived after me got seated, ordered, and got their food before me. If they are running busy or late on orders they should indicate that so customers can plan ahead. POOR SERVICE and no accountability on half of the front and back of the house. read more

Lunch in the Pearlridge area, Oahu, Hawaii... My friend wanted to meet here, so I agreed. Free parking and familiar restaurant (I've been to the Kaimuki and Kaneohe locations) were pluses. The interior had the same ambiance - checkered floor, cozy atmosphere, and local menu items. Service was a bit slow as we waited for glasses of water and a set of utensils for my friend. Our waiter seemed a bit distracted as she was calling out to other customers... in a local, friendly style. I got the Oriental Chicken Salad, which was okay. Nothing mind-blowing. It was fresh and light with grilled, sliced Chicken. The dressing was fine... not too sweet and not too tangy... yay! My friend was a bit disappointed in the Hamburger Steak plate. Maybe there's a new manager or new chef? read more

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Our waiter was really helpful and provided excellent service! I ordered the cheeseburger and my husband got the porkchops. Everything was cooked to our liking and seasoned well. read more

Big City Diner - Pearlridge - Golden Fried Pork Chops - Diners Near Me - Aiea, Hawaii

6/30/2025 I don't have the best experience with food from here. The last couple of times the food was okay so we started coming a little more often ( more than once a year). I don't know what to say other than couldn't you have redone the veggies? Recently I changed and would give five stars no matter the experience because it doesn't seem fair to judge a restaurant only on one experience. But, the experience has been consistent throughout the years. [[HIGHLIGHT]]In case you were wondering there was only three tables occupied by customers...sigh.[[ENDHIGHLIGHT]] read more

Big City Diner - Pearlridge - 6/30/2025 Pulehu Steak with Grilled Onions & Mushrooms Platter and veggies - Diners Near Me - Aiea, Hawaii

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Food is great and portions are a good portion. Service is friendly and pretty quick. [[HIGHLIGHT]]Seating is a diner feel and sport bar. Comfortable.[[ENDHIGHLIGHT]] read more

They let us in at 753, which was awesome. We were served coffee and tea BUT we waited 15 minutes after 8 am to leave because we watched as others entered and orders were taken. Our server *older woman dark hair with glasses* never came back to our table at all, No apologies, were offered. But we had free coffee and tea, I guess. ‍ read more

[[HIGHLIGHT]]The vibe inside was not too good.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Very dim, odd decor[[ENDHIGHLIGHT]], and the food was not good. Fries were very hard and burger was dry. read more

local favorites like the Loco Moco or the Kimchee Fried Rice, the flavors are reliable, huge portions, pretty standard diner-style. It's a local favorite because it's easy, convenient, and has plenty of parking. [[HIGHLIGHT]]Great for a casual family meal.[[ENDHIGHLIGHT]] read more

Ok, the word DINER is in their name so that is exactly what you get- a local diner. If you had to choose between other diners like Dennys and here, definitely go here! For a "diner" I am rating it 5 stars as it serves you exactly what you should get at diners. This is a local diner that services large portions of great food. From pancakes to kalbi ribs- you can find something for anyone here. Add a full bar and tvs to watch sports- great little diner to go to. The Pearlridge location is in the old Toys R Us parking lot. Lots of parking. They have inside seating, seats at the bar and then some outside. Dress is super casual. read more

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Great Kupuna menu even on a Saturday ! Love that you get a salad and drink with it. Do they have it at all locations? Great service! Would love to have a location in town. read more

I can't believe this place has been here forever and the first time I ate here was recently! My family & I came here for an early dinner on a Saturday night. We walked in around 430pm and it was quite empty with a big group celebrating something in the back. We got sat immediately and I was overwhelmed looking at the menu because it's rather extensive with no pictures (and I've never eaten here). Everything sounded amazing and I was torn between loco moco and corned beef hash. Our server helped me out a lot by letting me know I could get the loco moco with corned beef hash instead of the regular patty so I opted for that and with kimchee fried rice. Our food came and these plates are pretty big portions. Food was good, and service was great! Our server was a young girl and she seemed to be handling all the tables, always had a smile and kept our drinks refilled. read more

Big City Diner - Pearlridge - Loco moco with corned beef hash and kimchee fried rice - Diners Near Me - Aiea, Hawaii