Alder Home Craft were easy to work with and very accommodating in getting a timely estimate for our…read morekitchen remodel after we had a water leak. Rihanna Blackburn from their main office was always congenial and helpful in getting questions resolved and coordinating with insurance. Brennan, and Daniel Bush were also very responsive and thorough in the estimation process. Although we ended up using a different company due to a highly specialized need, we would not hesitate to use Alder Homecraft in the future.

if you're considering this company for anything in your home, don't do it. not only is the work…read moresubpar, they will go after you for incomplete work. biggest mistake I made was letting them call me, promise me that they would do good work and believing them. They then proceeded threaten to put a lien on my home because I refused to sign off on their "completed work". these guys also are super shady with how they go about working with insurance. im sure any insurance company that sees their proposals laughs And knows to not take it seriously.

I had a water heater flood my garage and a bedroom had a few inches of water in it. They were…read moreextremely professional, worked quickly, explained what they were doing and why and kept it neat and clean. I was so glad they were able to dry out the area behind the drywall and make sure there would be no mold (before they came I could smell something bad). Would highly recomend them.

Jonathan and Jaydon came out to demo and treat parts of our wall where we had recently discovered…read moremold growth. This was obviously not something we were expecting to have done, but it was necessary. Jonathan and Jaydon arrived on time and were incredibly kind and courteous. They took the time to explain what they were doing and why. Not only that, but they answered all of my questions. It is clear that they are knowledgeable about the services they provide. I was really worried about having my walls torn into, especially after our last experience with a different company. However, they took care in doing so and only went as high as necessary. They cleaned up their mess and then some, and even mopped the floor when they were done. I couldn't have asked for a better experience despite the negative situation. Thank you Jonathan and Jaydon for your time and hard work! We appreciate your services!

What an industry! I was up north with my family for the weekend and came home to standing water…read morethroughout the first floor of my house. My first call was to a plumber for help. Before the plumber even arrived, three different restoration companies showed up at my door. The strange part? I never called any of them and nobody told me anyone was coming out. I did overhear one of the technicians I allowed in for a "free evaluation" on speakerphone with the plumber asking if a $2,000 finder's fee sounded reasonable. I kept my mouth shut but it definitely raised some red flags. I listened to all three companies separately and then decided to do some serious research online. While some companies have plenty of glowing Google reviews, once you start looking at other sources like Yelp, the Arizona ROC, and the BBB, the picture can look very different. Consider this a friendly warning to homeowners: do your homework. After digging deeper, I was fortunate to find ASAP Restoration. One thing that immediately stood out is that they do not work referral deals with plumbers, do not pay kickbacks, and do not play games with deductibles. They simply focus on doing the job correctly. The team was extremely professional. The mitigation/demo crew handled the water damage quickly and thoroughly, and the reconstruction team has been excellent. We're now about 90% finished with the rebuild and everything is coming together great. I just felt the need to share my experience before heading out for spring break. If you ever find yourself in a similar situation, take a breath, do your research, and call a company that focuses on integrity and quality work. For me, that company was ASAP Restoration.

I wanted to express my sincere gratitude for the outstanding customer service and honesty you…read moreprovided. Your efforts saved us more than 50% compared to other companies' estimates for the exact same scope of work something we're still amazed by. The third-party consulting firm was equally impressed with the quality and professionalism demonstrated by your crew. Please extend our thanks and appreciation to your technicians for the marvelous job they performed. We truly value your commitment to excellence and integrity, and we look forward to working with you again in the future. Overall the best prices I could find for full house restoration service.

Be aware of using this company for your insurance repairs. A fix of an upstairs bathroom took 8…read moremonths to be completed. The causes of the extended timeframe was due to multiple factors. In-fighting: estimator and project manager (Darly and Sonia) not working together, blaming each other and telling the customer it's the other persons fault. The customer having to talk to each, then having to escalate to the owners. The owners not managing their employees (Jim Tax and Christina Tax). Estimating things higher then reasonable: for all estimate and change orders the insurance company not approving the first submission and ultimately the estimate being re-done for a lower price. Double charges in the estimate. Charged for take down of a shower glass, and later charging for the same take down of shower glass in a change order to replace. Trying to maximize their profits and thinking the insurance not noticing which in turn is an extended timeframe for the customer. All change order having to be paid upfront before they do any work regardless on the amount. This is not a Servpro policy, it is this Gilbert franchise policy. I had to pay more than half of the overall project cost before they did one pice of new work besides the demo. The sub contractors took for ever. The tile person worked an average of 5-6 hours a day. They also wanted to collect the final payment prior to the work being done. Stay away

I highly recommend this place! The staff is friendly and helpful, always cleaning and organizing…read more The machines are all new and in excellent shape. Most importantly, the entire place is incredibly clean.

We had an under concrete leak in our laundry room. Walked in the room with 1/2 inch of water on…read morethe floor. We had Austin come out and schedule the repairs which made the process go so much smoother. The repair guys were there within the hour to stop the leak. Austin has scheduled the cleanup and build back. I didn't have the time or desire to deal with these issues and Austin has made the process much easier. Thank you Austin and DryLux.

Drylux responded quickly and completed the water mitigation work at my home after a leak from the…read moreupstairs bathroom caused damage to the ceiling below. The tech were professional and dry-out work was completed. However, my experience with the billing process was very frustrating. I was never given a clear estimate or realistic pricing before the work started. The final invoice ended up being far higher than expected for the scope of work performed. Although a discount was eventually offered, the negotiation process involved repeated pressure regarding collection and leg action, including a 20-day preliminary notice. I ultimately paid the balance to resolve the matter, but I strongly recommend that customers carefully review all documents and request detailed written pricing expectations before authorizing mitigation work. Emergency restoration billing can become very expensive very quickly.

This is a long overdue review for ATH! They handled two major home projects for us in 2025 in a…read moremidcentury modern condo. This review is for the first one, a bedroom ceiling/roof leak that needed mold mitigation, asbestos testing and renovation. March 2025: Leak originally started as a moisture spot on the ceiling in October 2024 but my HOA ignored it. By March 2025, the ceiling had become so compromised that water streamed in like a waterfall during a massive storm. My original contact was Noah - he gave me an estimate (along with two other companies). I really appreciated how Noah was communicative, informative and thorough. And! he didn't badger me w/ phone calls & emails, like the other two companies did. He understood that I said I would take care of the situation when I could b/c I was in the middle of Massage Therapy school. I understood the "risks" of having mold & just shut the bedroom off. Fast forward to August 2025 & now we're ready to take care of the situation. Noah followed protocol of getting an asbestos test first. Luckily, it was negative. Then Spencer, their Mitigation Specialist? built a special containment room, inside the guest bedroom that sealed off the contaminated area. Heavy duty fans stayed on for about 72 hours? so the area could be thoroughly dried after being treated w/ some kind of mold treatment. Noah was available via text when I had questions - that was surprising & super helpful! Once Mitigation was completed, Noah connected me w/ Jacob at their Restoration Department. He sent over a stellar crew led by David & they proceeded to rebuild about a quarter of the bedroom - meant to mention that they had to rip out dry wall, scaffolding, etc. This crew rebuilt and then refinished the area, including re-installing wainscotting and painting the ceiling + walls. The results? This bedroom looks gorgeous! We were thrilled with how thorough/smooth ATH was w/ this process & how the renovation turned out. Highly recommend this company for their professionalism, flexibility and high standards. Thanks to the ATH Team!

ZACH was not only patient, but concerned and went out his way to answer and clarify my questions…read more I was impressed with his work ethic, he wanted to get the job Done without hesitation!! Thank YoU for having a Excellent Employee!! ~Judy Tenant Chandler

Amazing! The Grout Medic of Mesa was professional, punctual, and did an incredible job. Our grout…read morewas VERY OLD and I can't believe how clean it was after a visit from the Grout Medic! I was very impressed and have recommended the Grout Medic of Mesa to my friends. I will use this company next time my grout needs to be revived!

We had a few loose tiles that we needed reset. Gary came in and gave us a quote to replace two…read moreloose tiles and clean all the grout (there is tile throughout the house). We set the day and time. We moved most of the furniture off the tile. An hour after they were supposed to be here, I called Gary and asked when they would be here. He said they were having mechanical problems and would be there in a half hour to an hour. An hour later, still nobody. I called to cancel and was told there would be a $129 cancellation fee. I tild him no but he kept trying to talk, so I said goodbye and hung up. This is the text he sent: Brandon is in route. You can either stick with the scheduled service for today or the $129 cancellation fee will apply. Please don't hang up on me or yell at me when trying to discuss. Unfortunately, as running a business, sometimes we have to deal with situations that were not expected having to do with vehicles and mechanical breakdowns. Sometimes during those times, time gets away from us as we're trying to scramble to get vehicles and equipment to the right to repair shops. I get there are delays but if you don't let people know, don't be surprised if they cancel.

I can't hardly explain how I feel about Preferred Choice Restoration and their people,  but I will…read moretry! Both the Demo and reconstruction side of this company were PHENOMENAL! The stress of having your home torn apart and put back together from The crazy amount of leaks (8 in my case) is a feeling of uncertainty and unpredictability... this caused me so many worries,  stresses,  and moments of tears. To be honest though,  i learned so much in this process,  and the first lesson was trust! The trust that there ARE people who have gifts that I don't!!! I needed to trust that the gifts of these people would heal my home! When I decided to lay down my feelings,  open up and let go and let things flow,  every stress and worry went away! It started with releasing those stresses when I spoke to STEVE from the Demo dept of Preferred Choice.  Him and his crew were literally like family!!! Super professional..... you know,  it could be easily uncomfortable with huge men around but NO.... these guys were super fabulous!!!! The coolest thing is you realize as professionals.... they're human too and when you talk to them... they really connect and you realize WHY THEY DO WHAT THEY DO and it all comes together that WHY trusting them is important!!!!! It def relived my stress! I adopted them as my brothers lol!!! There's no way I could do what they do! Now,  Steve left me in the hands of Ryan,  again... now scared of transition lol.. but I trusted that if STEVE said RYAN was amazing,  then I knew Ryan was amazing,  because STEVE IS!!! I can't not trust his word now,  he's shown me nothing but honesty, transparency,  and professionalism. Now here's Steve..... SUPER friendly,  blunt but kind,  very transparent which is important because there's no hidden agenda and he provided his AVAILABILITY JUST LIKE STEVE! If i called,  they were there,  NO MATTER WHAT! When 3rd party companies made a mistake,  Preferred Choice MADE SURE TO FIX THEM RIGHT AWAY!!!!! The advocacy the RYAN had for me,  my home, and my family was beyond fabulous! His patience,  follow through,  and advocacy was brilliant! You know,  too prove that relationships matter to preferred choice.... even though the Demo guys were done with their job,  I still got calls from them checking up on us!!!!!! Thank you for that STEVE! There was one worker that stood out the most to me (outside of STEVE and RYAN of course)... They were all amazing,  I just wished I could remember them all (but i remember their faces!).... Buutttt..... A.J. was such a consistent,  hard worker that came early,  stayed late,  kind,  professional,  and asked questions to ensure satisfaction or choice! I LOVE THAT!!!!! HE WAS A TRUE ROCKSTAR n if i could hire him just as my handy man,  he'd be my GO TO!!!! I'M IN THE FULLEST OF GRATITUDE for the hard work and dedication of this company and their people.  They are literally like an extended family, and I wouldn't want anyone else Working on my home with such a HUGE JOB!!!!! THANK YOU THANK YOU THANK YOU BEYOND WORDS! I OWE Y'ALL A PIZZA PARTY ;) I hope your boss let's me!!!! Love love love Preferred Choice! YOU DESERVE THOUSANDS OF STARS, NOT JUST 5 !!

upon first meeting, I was given a lot of information and promises. The people that showed up were…read morefriendly and and kind, however the majority of everything I was told were lies and misinformation. So many promises were made that were never kept. The time frame on this job was outrageous. One year after the commitment was made, I am still sitting in my home with over 60 unpacked boxes. I lived in an absolutely horrific condition for8 months.