I would definitely recommend them! They were very efficient and friendly. Was able to figure out immediately what the issue with my sister's air conditioning system was. Had it repaired extremely quick! Kip came out personally and had a very professional yet great personality. Will definitely be contacting them for all my needs!! read more

Had my system go down after hours and reached out to SOS Heating and Air and the owner Kip answered the phone. Explained that I had an elderly in the home and he personally came out after 11pm at night and got me Heating back up and running and did not even charge me an after hours call. Thank you Sir for the great customer service. read more

Top notch company and they have not lost sight of customer service. I live in an older Victorian style home. My water heater went out and of course the panic began. I spoke with Kip and he was reassuring. that he could help get us up and running in no time. This was after getting a few estimates and the other companies acted to busy to do the job. Kip came out and reviewed the job and even had to go above and beyond. He needed to reinforce some old tired stairs. Kip made light work of the task and got us up and running. As other part of "Our Ole House" start to fall apart Kip will be my first call. Thank you Kip to you and your staff. read more

Great service.. dependable.. on time... super nice guy.. very informative... will definitely use again..was having a hard time trying to figure out this new google thermostat... ugh... he helped me for literally an hour showing me how to set everything up.. awesome!!! read more

Called last night because my air conditioner went out, spoke to Kip and he was really helpful on the phone and agreed come out today at noon and I waited around all day. No call. No show. Doesn't respond to texts and now I'm still stuck in my house without any air conditioning. Had to hire someone else. Real disappointed since our initial phone call went so well. Too bad. Unreliable. read more

Good Evening, Kip the owner just left my home after fixing my air conditioning unit. I called hoping to get an appointment sometime tomorrow to fix our AC unit as it had quit this afternoon. Kip returned my call within 45 minutes and said that he could come over immediately if I so desired. I spoke with my wife and we asked if he could respond tonight. He arrived quickly, went to work promptly diagnosing the problem, found that it was a bad capacitor, and that had caused the two fuses to blow. He replaced the capacitor and the fuses and we were up and running again. He was professional, personable and charges a reasonable rate for his work. I highly recommend! read more

My heater was out and I posted for recommendations and this gentleman answered my post for help. I checked his yelp reviews and gave him a call. We made an appointment for Saturday and he was on time and got right to it. Turns out my husband had wired the new thermostat wrong. Kip was so nice and professional and honest and i can not tell you how much I appreciated that. He only charged me a ridiculously small fee and I gladly paid for his honesty. $50.00. Thats it. I had figured at least 300.00 but nope. He changed my filter and showed me how to do it but from now on Kip is now my Ac/heater company. I have also referred my neighbor to him. Thank you so much Kip I truly appreciate your honesty . read more

Well, things started out good, but then they went down hill. I called in late May to have my A/C unit checked out as it wasn't cooling very well, so I suspected a leak or low refrigerant. Kip (the owner) answered the phone and was able to come out quickly to check it, whcih was great. It needed 3lbs. of refrigerant, which was put in, and a dye was injected to check for leaks. I also had him do a tune-up. The price for the service and refrigerant was good. Kip told me to call him in 2 weeks to come back and that he will check for leaks (via the dye). After a few texts and a voicemail asking when he would come back to do the leak test, it was finally almost 4 weeks later before a return visit (and I work from home often so my schedule was flexible). I understand it's busy season being that it was June, but as an customer, I was hoping for a quicker return visit as I wanted to get it fixed before the real summer heat came. Kip sent his assistant to check for the leak. He confirmed there was a leak in the coils, and that I would need a new coil. He said he would have Kip contact me with a price. Kip confirmed via text he would "put something together for me". After not hearing anything back for 5 days, I texted him asking when I might get that estimate, and I never heard back from him to this day. Nothing. I contacted another HVAC company who came out and said I didn't need a new coil, but just an injection of a leak sealer into the system, which he did. So far, so good. So, the single trip out to check for leaks was good, but anything more than that, not so good. read more

Can't say enough good things about my experience with Kip at SOS. My furnace was down and it was quite the challenge to diagnose the problems and get the appropriate parts to fix it. He had to order the part from the East Coast Since it was not available in our area... He delivered and installed it quickly and efficiently just in time to avoid the discomfort of the current cold snap. I highly recommend his company! read more

Kip went out of his way to fit us in his very busy schedule to fix our air conditioner. Thank goodness he was able to fix the problem because we're having a heat wave and we need the unit to be working. Kip is very courteous and professional and thorough with the job. He also gave us tips on how to maintain our unit. Thank you SOS, you're a life saver. And yes, we definitely recommend SOS Heating and Air Conditioning read more

This company cares. Quality workmanship and surprisingly decent prices. When it's going to be 110 degrees and SOS shows up at 10:00 am, life is good. Also took the time and had the patience to explain and inform me. read more

I would give 10 stars if I could!! Kip was outstanding!! Let's just say warranty company sent out a guy that couldn't fix our air conditioner. My friend gave me SOS's number we called at 8:00 am he was at our house at 9:00 am. It has been 105 and with no AC. The warranty company "fixed" the thermostat and then left. I was telling him that wasn't the problem but they had no time for us. Kip came and was able to REPAIR our AC! My Husband mentioned the heater wasn't working but that wasn't the issue at the moment but Kip went ahead and fixed that too! I love when you find a repair company that has the heart like this company and cares for their clients.... Thank you Kip and SOS for everything! We will be able to sleep tonight after not being able to sleep for days! read more

Kip and his assistant are great! Our approximately 30-year-old heater had a part go out and our thermostat was bad, and we have four kids and animals to keep warm. Kip and his assistant were able to come out quickly and work on the problem in a timely manner. The prices were very reasonable and their work was excellent! read more

They will take care of your heating and a/c problems you might have, the owner is a great guy as well friendly and knowledgeable.call them

So I called and talked to Kip on Monday, seems like a nice enough guy, figured this was going to be a great experience. We set up an appointment for today Saturday the 24th at 9 AM. I had to work overtime today and told him my wife would be there for our appointment. Well its now 4 PM and he has not only not shown up, but not even given me a call to tell me anything. My wife canceled plans she had today so she could be here for when he arrived. He told me I would be his first appointment for the day so there is no reason he shouldn't have made the 9 AM appointment. I understand life events happen, so at 11 AM I gave him a call to see what was going on, no answer. Waited another hour, called again, no answer. I decided, "hey maybe he has something going on, i'll shoot him a text, maybe he can't answer his phone." Still no reply. I tried calling again at 2 PM and at 3PM, you guessed it, still no answer. I would have left him a message but his inbox is full. So here we are, still no AC, still no call back, and had I known this was going to be the case, I could have had someone else scheduled to show up. Wish I was writing a positive review instead right now, because like I said, he sounds like a good guy, but unfortunately i'm not. read more

I have a big party coming up this weekend. We already new it was likely our leak stop from a previous fix by another company wasn't going to hold (they were upfront about that) and, of course, it clearly had run out over the holiday period while we were dying from the heat. Also, it's in a non-fixable location and we were trying to put it off as long as possible. I'm sure our normal guy was on vacation or overbooked. I called Kip and he fit us in after appointments today. Really never thought we'd find someone due to the busy season and the holiday and it would be better to call party off! He was honest that another leak seal attempt was going to fail and I think he felt super bad we simply had to have him recharge a leaking unit but, did I mention a party? We simply had to have cool this weekend. Kip did all he could to lower the pressure in the unit so the cool would last as long as possible before we can get a new unit. We were very pleased with his help. read more