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SoulSpa

4.8 (135 reviews)
Closed 9:00 am - 4:00 pm

By appointment only

Updated 3 months ago

Services - SoulSpa

Reflexology massage

Therapeutic massage

SoulSpa Photos

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Recommended Reviews - SoulSpa

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Reviews With Photos

Aimee B.

I had a 90 minute facial with Esmeralda. The entire experience was amazing and so relaxing!! I love coming to SoulSpa

Tanya M.

Hubby and I were in town for some relaxation and time with each other away from the daily grind of life. We set up an appointment via the phone with for a 60 min couple massage session with Gloria and Mikey. Thanks to the other Yelp reviews about high praises about these two masseurs. We agree they were awesome and new exactly the right places to work on with the right touch. We both were so relaxed and could have (should have!) gone longer but alas all good things come to an end. Definitely will be coming back if we are back in the area. Thanks to Gloria and Mikey for the massages and helping us to feel so relaxed! The place is so calming and inviting too. Everyone there is very friendly and accommodating too.

Reception/Lobby Area
Amanda S.

Soul Spa is a gorgeous facility and you can tell the staff genuinely cares about their image. However, I'm saddened they feel the need to urge you to remove negative reviews, "for their business and Preeti's livelihood." It takes some of us a lot to open up about their experience and I just wanted to enjoy some relaxation for a gift I was given for Mother's Day. The amount of hiccups I had yesterday with her were abundant - so much so that as a provider, she should have handled it better. She too - even acknowledges that. I will say that I loved my last experience, and while this one fell short, I'm saddened by Aleana's (front desk management) pre-message to me today in asking for me to remove my review. I respect running a business, but at the end of the day - tact in handling a challenging situation should be handled with care. I don't do reviews to get anything from it, I don't want anything from your business in lieu of removing my review either. I would have been happy to take it upon myself and update my review with a resolution or new review with a positive experience after another appointment. However given the approach they took to address it, I am not inclined to return; complimentary or not. I'm happy to pay for services and don't expect you to overextended yourselves to remove my review. ----- Therapist: Preeti Singh ------ I would have appreciated knowing you didn't feel comfortable massaging me before my massage instead of after, since I was 6 weeks post op surgery. I would have just waited for another time by your recommendation. My surgeon cleared me medically and my incisions are sealed. I disclosed that on my intake sheet when I scheduled the appointment, plus it was my second massage ever. I felt very belittled by you and was offended in how you talked to me. Your bedside manner could use a lot of work. Especially when you questioned everything before we started and I answered all your questions. You said you'll start slow and see how I feel. However, during the massage - you just avoided my upper arm and thigh like it was the plague. After - you explained that you didn't feel comfortable massaging me or those areas from surgery. That you wouldn't recommend it. But again - you stated this after the fact. After my massage. Not to mention you asked me if I was okay with oil in my hair and I said I would please not like that, because it makes my hair greasy and I had other errands to run. I asked for a massage from shoulders down and that was disregarded. I ended up with lotion in my hair, my hair was greasy as well as my neck. I expected a great experience with your amazing reviews I read here before booking. I was looking forward to it, but this was an experience I will sadly never forget with how you made me feel. You were very short with me, and not friendly at all. Had you taken the time to read my intake in it's entirety before, or if you did, but didn't feel comfortable- I would have rather you just called me before and postponed to a timeline you felt better on or rebooked me with someone else. Communication goes a long way. While you messaged me to apologize for my experience following this review - I still feel that others who are in recovery after surgery may want to see that they need to find someone who is comfortable with them and allow for a more comfortable experience for everyone all around. I wish you the best in your professional endeavors.

Relaxation room

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3 years ago

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3 years ago

Lovely spa, highly recommended. We made a same day appointment when I was having a super stressful day, and they graciously accommodated us.

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2 years ago

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3 years ago

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2 years ago

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Jamie O.

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5 years ago

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2 years ago

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5 years ago

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3 years ago

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2 years ago

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2 years ago

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6 years ago

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4 years ago

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3 years ago

Best massage I've had in awhile, will definitely be going back for a deep tissue again soon

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9 years ago

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4 years ago

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4 years ago

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4 years ago

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6 years ago

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Jamie O.

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4 years ago

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Jamie O.

This review means so much to us!! Thank you dear Ana! Thank you!!

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5 years ago

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Jamie O.

We are so happy to read this!! Thank you!! Hope to see you soon!!

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3 years ago

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5 years ago

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7 years ago

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5 years ago

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Jamie O.

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4 years ago

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7 years ago

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3 years ago

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3 years ago

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8 years ago

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4 years ago

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5 years ago

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5 years ago

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6 years ago

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Jamie O.

Thank you for your business and for the positive review!

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8 years ago

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Page 2 of 4

Ask the Community - SoulSpa

Do you preform Raindrop Therapy here?

Hi, thank you for visiting our page! We don't perform Raindrop Therapy, but we do perform Aromatouch technique which is very similar!… Read more

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Review Highlights - SoulSpa

I called SoulSpa and spoke with Jamie & was fortunate enough to find an opening for the very same day.

Mentioned in 16 reviews

Read more highlights

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Envy Skin Studio

4.9
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6.9 mi
Locally owned & operated
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100% recommend. Envy Skin Studio is the best. She does an amazing job and I really look forward to…read moremy appointments because she is so nice!

Previous client was leaving while owner was inviting me in. I do not even think she changed the…read morehead towel between us clients. Owner had me lay on an old bedspread that was certainly not changed between clients for goodness knows how long. All the owner did was repeatedly rub a greasy mixture over my face for 45 minutes. The owner asked me dozens of personal questions and I felt obligated to answer to be polite. While I was answering her questions she kept getting the greasy mixture on my teeth and I still have a chemical taste in my mouth despite the fact that I rushed home to rinse my mouth out with mouth wash a half dozen times. The owner made a production of asking for medical paperwork to be filled out prior to the appointment and never even mentioned this paperwork despite the fact that I do have medical conditions. I have had hundreds of facials in my life and this was by far the worst. It was not refreshing or relaxing and I actually feel a bit traumatized. Not sure how or why the owner has received such glowing recommendations from so many people. If she doesn't want new clients she probably should just say that she is not accepting new clients at this time. I am simply baffled at how ridiculous the entire experience was. Obviously I will not be back.

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Envy Skin Studio
Envy Skin Studio
Acne Facial progress
Acne Facial progress
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The Refuge Spa

The Refuge Spa

4.4
(135 reviews)
0.5 mi
$$$

Prior to Christmas I booked a "Pedi Party for Two" for my mom and I. It was described on their…read morewebsite as a: Side-by-side treatment with softening soak and scrub, followed by nail care, trimming, buffing, and gel polish. Includes a bar beverage and a chocolate lava cake. Most of that was true, but I have to admit it was the chocolate lava cake that secured the appointment, because my mom is a chocoholic... and it was the chocolate lava cake that was neither offered, nor received. The staff was lovely and the nail technicians were competent, but the overall vibe was lacking. If there was music on, it was too low to hear. The central view was of a wall hanging fountain that was dirty and had a power cord hanging over the top of it. We opted out of gel polish, for personal reasons, and were fairly astounded at the slim pickings for regular polish... not even a basic, classic red was available (and that's what we were there for, at Christmastime). Lastly, because there were appointments stacked right behind us, understandably at the time of year, we were dismissed in flip flops. I was surprised there weren't drying lights available to us to wait under until our polish dried, in another area so the pedicure chairs could be evacuated and made ready for the next customers. It felt very slipshod to be walking my 75+yo mom out of the resort, in December, in barefoot and sandals. Because she was cold, she put her shoes on before exiting and messed up her polish. I know this isn't exactly the fault of the nail salon, but had we been given drying options, it wouldn't have happened. I was asked by the spa, afterward, in an automatic text form, to review my experience. I filled out a review, but I exceeded the allotted characters and was only able to address the lack of chocolate, promised in the price of the service, and the shortage of standard color options in the regular polish selections. It's been eleven days since our appointments, I understand Christmas happened between then and now and took that into account, but I have been surprised that no one reached out to address my dissatisfaction in the pricey package. Had I been contacted by the spa to simply acknowledge my concerns, I would have kept my review private.

I got a $180 hot stone massage . This was the best massage I've ever gotten in my life. The…read moreattention to detail was unmatched, I left the room instantly relaxed. My only complaint is the amenities you could enjoy after your spa treatment; it's limited to a salt room, sauna, relaxation area and bar (the rooms are very small)

Photos
The Refuge Spa
Eclectic art and unique decor touches
Eclectic art and unique decor touches
The Refuge Spa

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Bella Grey Medical Spa

Bella Grey Medical Spa

4.0
(42 reviews)
1.2 mi
$$

Emily is awesome! She's friendly, helpful, honest, and fair! I've made Bella Grey Med Spa my go-to…read moreplace and so grateful to Emily and her staff for making me feel welcome and taking such good care of me during each visit!

It pains me to write this, but here you go..... and a bit long…read more Bella Grey Medical Spa! If you do AI on what a Medical Spa is, this is the definition: A medical spa, or med spa, is a hybrid facility that combines the relaxing atmosphere of a day spa with medical-grade cosmetic treatments performed by licensed medical professionals, such as physicians, nurses, or physician assistants. 'These services are supervised by a physician' and go beyond traditional spa services by utilizing advanced technology for a range of non-surgical aesthetic and rejuvenation procedures like laser treatments, chemical peels, and injectables. So my first question/concern/issue is that 'these services are supervised by a physician'. This is most definitely not a Med Spa that is supervised by a Physician. Emily's credentials are MSN, APRN, FNP-BC. Clearly not MD, DO, anything that would indicate Physician supervised. So, IDK? What do you think? So let's move on to that it is a 'hybrid facility that combines the relaxing atmosphere of a day spa with medical-grade cosmetic treatments'. I dare that you to go here and think that any treatment you have feels relaxing. Like wow, Emily, the owner does not give off a relaxing vibe at all. In and out in 15 - 20 minutes. Please tell me, absolutely not that. Relaxing? Definitely not. And let's move on to my last treatment. $10/unit botox special! Wow, she absolutely over injected my forehead, I had welts and had a Botox headache for 3 days. Have never had that in all the times that I have had Botox (30 years+). And the IPLs I have had are joke. It's just zap, zap, zap - I think 3 minutes? Others that I have had provided numbing cream before and gave 2 - 3 passes. I bought a 6 IPL package, did 4 - what a mistake. So I am 65, not that that matters - but for 30+ years I have been doing Botox, IPLs, Sculptra, Fillers, had a Face Lift, Eye Lift - you name it, I have done it. Am I vain? Absolutely! (just wait until you're 65, ha!) So, Emily will come back and say that I am the worst patient, that I asked a question over the phone if I could do an IPL and Botox on the same day. She will say that I was argumentative, that I yelled at here (I absolutely did not). She will say a lot of things.... but IMHO - take your time with your patients, just saying. I would also like to add that I have been in Healthcare for my entire career. 45+ years. This is not a place I would recommend or refer to friends. Clearly there are a lot of options in Reno, in town, find someone that is compassionate, understanding of your needs and takes time to give you what you need/want. Obviously you are paying out of pocket - so yeah, do your research! Now reading Emily's response, these are now my words/my response: I was never rude, I did not yell at her, I was most definitely not slurring, omg! I just asked a question on the phone. Could I do Botox and an IPL same - she responded and I booked my appointment for an IPL and Botox. That clearly did not go so well. She wants to keep on with the banter, make me look bad (why would you do that to a patient) I'm good and I know that I would never go back to her! So any of you that are in your 50s/60s as I am - I don't think Emily is the right person for you, I think she's early/mid 40s-ish?..... Look for someone that understands you, your age, takes their time with you. And this is an interesting response, right? 'Again, please stop. I have several witnesses to your belligerent phone calls where you are incredibly rude, slurring your words, and asked to no longer be a patient here. Please stop.' Oh my goodness! Please get over yourself! Yup, please provide those several witnesses, really? Honestly, who would say that? I will say the same to EMILY! You are a Healthcare Provider that is not compassionate, completely Rude, completely and truly all about you. So yeah, Please stop! Yowza! At the end of the Day, why would you want to go to a Provider that feels like they need to blast their patients? Emily is self absorbed/all about herself. So done!

Photos
Before and after photos of a woman who received Botox injections
Before and after photos of a woman who received Botox injections
Before and after photos of a woman who received Botox injections
Before and after photos of a woman who received Botox injections
Before and after photos of a woman who received Botox injections

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Before and after photos of a woman who received Botox injections

SoulSpa - massage_therapy - Updated June 2026

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