Jerry's was the second estimate we got to replace our flooring after a flood. He brought samples of…read morea laminate, which I was initially opposed to, and convinced us it was a good option because of price and durability. But most important was that it looked good. We had been considering engineered hardwood but that would have cost 4 times as much. Today the installation was completed. His crew was fast, hard working, professional, and pleasant. After they left, I realized that some of the furniture was not where we wanted it and we were unable to move it ourselves. Even though it was a Friday afternoon with miserable traffic, Jerry and his son came back and moved the furniture for us. That was above and beyond. The floors are beautiful. The price we paid was terrific. We highly recommend Five Star Floors to anyone in the bay area who needs expert flooring installed. They live up to their name!

Our carpet was overdue to be replaced. Our biggest concern was the master closet which had floor to…read moreceiling permanently mounted shelving. Ed was able to problem solve and install the carpet between each support shelf. Additionally, Noe and Mario were skilled craftsmen and installed the carpet in our office, spare bedroom, and dining room. Our house looks brand new. The Five Star Floor Team arrived on time and completed the installation by early afternoon. Furniture was moved and returned to its original position. Including bed frames taken apart and put back together. Entire carpeted areas were vacuumed upon project completion. We highly recommend Five Star Floors. The team of Ed, Noe and Mario were friendly and professional. Owners Jerry and Joe were very knowledgeable and great to work with. They definitely know the flooring business.

Helpful staff and great service. Diego did a great job and made the whole process easy. Definitely…read morerecommend!

Justin helped with scheduling an appointment to view some carpet matches in store and an…read moreinstallation date. The installation was quick and the finished product was well worth the wait.

I couldn't be happier with the result of our floor…read more The pricing was very fair and the guys who came out and refinished my floors were professional, on time, and very polite. I would recommend precision flooring.

Cannot recommend. Very sloppy installation and finishing. Poor communication resulting in receiving…read morelower quality planks with many visible, open knotholes. Installers made poor choices when placing visually defective planks in high traffic areas. very poor transitions between wood and tiled areas and all kinds of debris was sealed into the finish. Our walls were in need of extensive paint touchups when all was done. They offered to redo some sections of the floor that we were unhappy with but they could not guarantee a color or texture match, which did not instill much confidence. The only positive is that we are very pleased with the stain color which took some trial and error and we appreciated the technician's patience. But otherwise the installation was a very disappointing experience all around. Update: After reading this review management refused to correct gaping spaces at doorway transitions. Again, cannot recommend.

Bill and his team provided over and above service ! Following an excellent and beautiful hardwood…read moreflooring replacement, they responded to a water leak call that wasn't their doing and pitched in to find the problem and help us dry and clean. WOW! if you want quality AND excellent service, these are the people to call!

If you're looking for poor customer service and a company that cherry picks their customers, choose…read morecarpet works! Once Matt came to assess the carpet, he invited me to come to the warehouse to review the selection- we couldn't find a time? It is open by appointment only , yet once I suggested a time he reported that it was closed and that he would drop off samples for me. No show. If you have one room to carpet, save yourself the time and look elsewhere.

Bay Area Floors is the best flooring company in Santa Cruz- I'd never use Home Depot again! Such…read morewonderful and responsive staff. As a REALTOR, I always recommend Bay Area Floors for clients, and my own home! Laura Keeley, REALTOR 831-889-3200 Laura@Davidlyng.com

We purchased TRUCOR® Prime Pinnacle flooring here for our 1800sf home in Soquel. Over the course of…read morethree months, David M. at the store measured our house, provided many samples of different flooring types, and created several different quotes (sorry for all the changes, David!) When the flooring arrived, a few boxes had been damaged in shipment. Without us even asking, the delivery documents described the damage and offered a refund or credit. This high level of service is the reason to choose a local vendor instead of an internet vendor. We tried getting samples from some online vendors, but it was clear those were more interested in getting our email addresses to spam us than helping us choose the right floor. Highly recommended!

Rating them on communication: They communicated that they do not serve my area (Gilroy). I…read moreappreciated reply.

These guys are an amazing local choice! Why shop online or buy from another County? Buy local…read more Buy from Old Town. It is time we get off the online and support our local stores that have been here, supporting us, for years. I was happy to talk about our Salinas High connection. Having a shared local background builds trust, and that is in short supply these days! Everyone can order the floor covering we want, but the trust and caring you can feel when dealing with Old Town is priceless.

Adam came to our home to fix our carpet and did a great job! Our kids spilled glue or slime and it…read morehardened. It was in the middle of their room. He suggested cutting it out and swapping with a piece in the closet. It looks great and the whole thing was shockingly affordable.

Adam did a great job stretching our older carpeting in two bedrooms. So happy with the results…read more Thanks Adam!

They display Discontinued carpets , so you waste weeks ordering carpet then find out it's…read more discontinued.

Ugh I wouldn't recommend them They will give u a quote and…read moreminute change the amount Don't trust go elsewhere