Man I loved my actual in person experience and my initial interactions were all so positive but I…read moream having a ridiculously difficult time accessing my lab results. I literally work in tech and I cant figure out how to get any answers from this place or their portals/sites. The only online portal I can find is to pay them (which I have). It is so easy to access financial information but finding medical answers feels impossible. I have tried resetting my password, making a new account, calling the Kildaire location multiple times. I either get no answer or someone does answer but that person has no answers. AHHH. I would love to have just one medical experience that isnt expensive and stressful.

Should have read the reviews before I went. I had slight pain in ear, very high temperature, and…read morevertigo. I had previously been diagnosed with an ear infection by my PCP and prescribed a 5 day course doxycycline. It flared back up and am leaving the state for a week on Saturday. My PCP was closed due to NYE so I went to NextCare. 4.5 hours later I'm told I have flue B despite no symptoms beyond fever and dismissed. The arrogant FCP, non-doctor, said my ear was bulging but she could not see why. Totally ignored previous diagnosis from an actual Dr and gave me a tamiflue prescription despite. She then proceeded to ask me if I was a Dr or healthcare professional when I questioned why she was ignoring the fact my ear was bulging and the previous diagnosis. She did not even listen to heart and lungs until she brought me the discharge papers. Absolute waste of time and there needs to a zero star rating. AVOID

They are so concerned and nice! So patient! The doctor or physician assistant was very helpful and…read morethorough!

Great experience, clean friendly, knowledgeable, efficient and accessible. Great follow up on…read moresubtle items too. Very thorough

Minute clinic does not provide adequate medical evaluation or treatment. Repeated Covid test which…read moreI told them I had done before coming in. Then ordered a chest xray for crackle in chest. Negative result on xray. Damaged nasal passages with flu & Covid test. Held the back of my neck while pushing swab on my nose. Over $600 for this service. Go see your regular doctor. Never again !

I visited the Minute Clinic (2994 Kildaire Farm Rd, Cary, NC 27518) for a Strep throat diagnosis in…read moreDec 2024. MinuteClinic calls them transparent and share prices upfront. Based on the pricing on their monitor display, it can be between $99-$139. I was shocked to see the Minute Clinic billed my insurance $151.96 for the visit with the Nurse Practitioner and $59.65 for the Strep throat test. The health insurance discounted price brought the bill down to $110.32 for visit and $41.26 for strep throat test. Still I am being asked to pay $151.58. They just send you a link to pay with no invoice ID or anything. I have been to Minuteclinic before but there is no way I can track what I paid for those visits. I called MinuteClinic support to understand their billing. They put me on hold for an hour while they looked around for an explanation. Then they came back saying the site was still in the process of being updated. I searched for more information online and found a link for strep throat testing from 2994 Kildaire Farm Rd, Cary, NC 27518. It has pricing for "Strep & Sore Throat Treatment at MinuteClinic typically costs $99-$139" ( https://www.cvs.com/minuteclinic/clinic-locator/nc/cary/specialty/sore-throat-treatment-7039.html) That clearly says price to be $99-$139. They are neither transparent nor have low price services. Phone support has long wait and can't address any questions. The nurse practitioner who saw me asked my weight and height instead of taking it. I was told MinuteClinic support primary care. How can they do that if they want to fill in numbers by asking the patient. Also, if they cannot diagnose something, they'll recommend you to the doctor. You'll end up paying twice. In case you have to go, ask for pricing upfront and bill for the visit. At least you know what they'll be billing your insurance.

Sadly, we had the worst experience and it was a total waste of time. We waited an hour past our…read moreappointment time. The provider seemed like she had no idea what she was doing. Couldn't use the Ottoscope. Had zero feedback or help for our sick little one. Save your time, money, and sanity

We like them a lot. They almost always provide excellent skilled urgent care to my children. I…read morefound out about them when a barber nearby hurt my son's ear but we continue to visit them for after hours and weekend care. They have treated us for strep, minor eye injury, coughs, ear infections, etc. They usually administer medication immediately in the case of a fever, provide water or an ice pop and sometimes follow up directly if they have concerns. They always send the visit info to our daytime pediatrician so they are fully informed. We love them. Totally a great alternative to emergency rooms. Quick, easy, don't recall being overly shocked by the bill, etc. Thank you for all your care!

Front desk staff came in 30min late. Very Unorganized and definitely not coming back!read more

Fastmed sent a bill to medicaid which then when it took too long for medicaid to respond they sent…read morethe bill to collections for me. 0/10

I was recently a patient at WakeMed Cary Hospital. I was seen in the ER/ED on a Wednesday night,…read moreadmitted to the hospital the next morning, and released the following Tuesday night. My experience with each staff member was superb! Everyone- my doctors, nurses, nursing assistants, lab technicians , the folks who delivered my lunch trays, (and anyone in between) treated me professionally, with kindness, compassion and respect. I really want to give this hospital 5 stars but I can't due to one major issue. The bed, precisely the mattress was horrible! I was admitted with an issue concerning my spine, yet the mattress on my bed actually made my pain worse. There was a visible dent or "wallowed out" hole in this mattress which caused me enough discomfort that it interfered with my ability to sleep, and added to my pain level. I mentioned this to several staff members, and the reply was always the same, " That's what everyone says. All the beds here are in poor shape." A nurse gave me a small cushion to fit in the hole in hopes of helping the situation, which improved it very little. They were in the process of trying to find a better bed, but I was released before it happened. I am not a person who complains much, but I realized that if the reply was always-" most of the bed are like this," Then there are so many other patients suffering during their stay at WakeMed Cary Hospital, something must be done to correct the problem. I sincerely hope that WakeMed's Supply Chain Executive Director will take this to heart.

My mother's experience with Dr. John Kaspar and WakeMed Urology was nothing short of unacceptable…read more After her initial surgery, she was left dealing with extremely difficult and stressful circumstances that dramatically affected her quality of life. Instead of feeling supported by the physician and healthcare system we trusted, we were left feeling completely on our own during a time when proper medical guidance and follow-up were critical. What was most frustrating was the complete lack of accountability and follow-through. At our last appointment, Dr. Kaspar specifically informed us that his office would be reaching out to schedule the next follow-up appointment. That never happened. No phone call, no appointment, no communication, and no explanation. For a practice responsible for caring for post-surgical patients, this level of neglect and lack of coordination is deeply concerning. Throughout this entire experience, we felt as though my mother was treated more like a chart number than a patient. When a family entrusts a surgeon with the care of a loved one, they expect not only medical expertise but also professionalism, communication, compassion, and a commitment to ensuring proper recovery. Unfortunately, our experience with Dr. Kaspar and WakeMed fell far short of those expectations. The combination of the difficult outcome following surgery and the complete failure to follow through on promised post-operative care destroyed our confidence in this provider and the practice. We would never return and cannot recommend Dr. Kaspar or WakeMed Urology based on our experience. Patients deserve far better communication and continuity of care than what we received.

Fantastic service. Compared to the lack of service via Sarah at Tricity, we are very pleased.read more

I came here after a fall where I hit my forehead hard. The triage person should have sent me to an…read moreER since their office cannot do a cat scan. Instead they checked me in and told me to wait (without even offering an ice pack). 1 1/2 hours later, I finally saw someone for about two minutes who told me to go to the ER. Fir this, they charged my insurance over $600, about $150 of which I had to pay, My bill from the ER, where I was actually diagnosed and treated, was less.