UPDATE: Stephanie helped me today and gave us the partial refund. Thank you for resolving this…read more Spectrum sent us a letter in the mail in April 2026 to inform us that they would be cancelling our service on 5/11/2026 because they are unable to continue providing service at our apartment complex. Then they charged me the full $90 for service from 4/29-5/28. They said it's their policy to charge for a full month and not prorate. But they are the ones who cancelled my service. Why am I paying for service for the dates 5/11-5/28 for something they stopped providing?

Absolute garbage company. Multiple outages over multiple years that I had them, with no clear time…read morehorizon on when the issue would be fixed - I should have switched earlier, I fault myself for that. We are with AT&T Quantum Fiber now and love it. Faster speeds and lower costs. Spectrum made cancelling impossible. Of course nothing on the website. Had to call twice - first time I got "disconnected." And the woman I was speaking to conveientely couldn't hear my phone number when I read it to her. When they had to place me on a "brief hold" to disconnect my services it was for 10 minutes hahaha. Oh well, on to greener Wi-Fi pastures now! Don't ever use Spectrum.

Helpful, knowledgable and friendly. I've set up several home theaters in my younger days, but…read morethings keep getting more technologically complicated, it's more than I can handle now.

Happy with my purchase and the service. Dave delivered my set and set it up for me. This is the…read moresecond set I have bought at Bob's TV and they have always been very helpful.

If I could give zero stars I would! our internet went out and we informed customer service that…read morethere was an outage in our area and we would be informed when service was restored... We were never informed of service coming back on and I decided to cancel to get a new internet provider... I went to a store and cancelled then the next day they charged my card again! They claimed that the cycle was from the middle of the month and that they charged at the end of the month. I asked to be reimbursed for the days we had no service and the time remaining that we had on the current month since I cancelled. They told me that they "could not confirm we had no service during the outage" because I didn't call every single day to wait on hold for an hour in order to complain! The manager I spoke to was named Michael and speaking to him was a horrible experience! If you get spectrum your Internet will go out all the time and is completely unreliable and working with customer service is worse than having a root canal!

Won't update infrastructure and crappy lines with a monopoly in the Waterford area. There's always…read moreoutages and no competition.

Run While You Can - This company did not explain all of the details regarding the phone plan I was…read moreinterested in which cause me alot of problems going forward. At the time I purchases the phone, I told the agent, it was too small. He did not offer me the buyer's remorse. In fact, he told me to upgrade my phone through their upgrade program which ATT does not recommend. I had to pay approx. $200 for a restock fee. I paid $55 for a cell phone screen that I do not have use for now and they will not refund me. This company is interested in profits and dont care about customer service. If you call ATT for help, they will tell you this is a private store and they can not interfere. Run While You Can. - I used another cell phone provider and changed because of promotions being offered by ATT. I regret doing it because the terms change and they do not inform you of them. The manager of the store told me that the agent did me a favor by not offering buyers remorse. She is Wrong and trying to cover up for her and her staff's mistakes. And they will not let you speak to the owner of the store. Run While You Can. I made a big mistake choosing ATT for my cell phone services - do not become the next victim. I am sure they are going to respond with some crap but I stand behind my opinion and am willing to protest this business if I need to.

I have been a customer with AT&T for three decades. And it doesn't matter if you are a brand new…read morecustomer or a fiercely loyal one you're all treated like crap. I'm changing companies because my husband died. Unfortunately, I was given information on the phone and was directed to go to an AT&T store.. the first one I went to Goldenrod Road was closed in the middle of the day with no explanation or notice posted Then I went to the store on University Boulevard . This is September 11 and there is one person in the store and she is an employee playing on her phone. I walk in the store crying and she tells me I need to go to a corporate store without even listening to what my problem was. I told her I couldn't go to another store because I didn't have it in me. She said I told her I was very distraught. My husband had just died of cancer and she said my dad died of cancer so she knew exactly how I felt. ‍. Go to another store and the gentleman tell me this was just something that I needed to fill out online. Anybody could've helped me. Thank you Waterford Lakes for finally helping me and AT&T. I'm done. I've overpaid for 30 years and excepted the horrible service.

An T T & T store nearby, Yay, BUT... we just wanted to pay…read morethe bill because for some stupid reason, paying online or thru the app has become impossible and of course nobody can solve the issue...anyways, so after explaining that this is not a prepaid account, the salesperson attempts to record the payment with a tablet. But even with assistance cannot seem to get it to go thru. She then requested the password but didn't seem to understand that if I could use my password, I wouldn't need her assistance. That's why I came to the store...left frustrated and in search of another store...

Good store, helpful staff, they make it easy to come in and get done what I need to. I appreciate…read moreall the efforts in making my visit a quick and easy transaction.

I think DirecTV is the biggest worthless piece of money you spend every month they just keep going…read morehigher and higher and higher and I am going to change come next week there are a terrible Network to have for your TV and I'm sorry for everybody that has it Michelle Hintze

I have Directv Streaming. They disconnected my service with no WARNING. No emails or phone call. I…read moredo not have ESP. I chatted online with there customer service. He did not even try to help me. Not very good customer service. I work in Customer Service for over 30 years and got recognized by guest on numerous occasions. All I want is a credit to my account and a free upgrade to Choice Package. That is it. I will update if anything positive happens. UPDATE: Got a response but they just do not care about there customers. All they care about is themselves. I might try them again. I have proof they messed up. Since they messed up I am requiring them to give credit to my account and upgrade me Premier Package.

horrible,inept customer service..i pay for 300mbps internet and speed test shows 70-80mbps using a…read moreWIRED CONNECTION WITH CAT-6 CABLE!!..then they didn't bury the line outside more than 1inch...5 times!..yes my lawn mower has hit this 5 times now..then a rep changed out my modem and still I had 80mbps..then the 2nd tech verbally Insulted me to where I had to ask him to leave..hid name was BUD large 300lb kid maybe early 30s..insulted me in front of my Misses..he said "listen here..CHIEF".....as soon as ANY internet company is offered besides spectrum I will be changing service..they only have customers because of their monopoly.. horrible customer service and GO AHEAD CHECK SPEED TEST. SEE WHAT YOU HAVE I guarantee it's not near the "UP TO" 300mbps..

When we moved to the Orlando area 2/4/10, I already had an appointment for Bright House to arrive…read morebright and early the next morning. I can do without television for a while, but please don't take away my wi-fi! We only had two TVs to setup: An HD in the living room and a regular 'ole 27" in the bedroom. They had to swap the box out in the living room 3 times before they found one on their truck which worked and the guy had to call Bright House several times with codes of some sort to get it going. He informed me the person on the other end of the phone kept "dropping the ball." When everything was finally all set up, he handed me a channel guide and was out the door. Gee... Thanks! I wasn't impressed because the last two services we have had actually took the time to sit down once everything was set up and explain the remote, guide, etc. and also ask if I had any questions. OK. No problem. I'm a smart cookie. I can figure out a remote. I was just disappointed in the customer service. A week later, the REAL problems started! The DVR Box in the bedroom went completely out. It took 3 days for me to get an appointment and they had to replace the box. Nice, I lost everything I had recorded and had yet to watch. I specifically asked for a new box and they informed me they had no new boxes and it was just hit or miss with the box you receive. Nice to know. Since that time, Bright House has been out to visit us 7-8 times. I've lost count at this point. During one of the visits, the technician even charged me a $30 "Customer Education" fee. Excuse me?? That was promptly credited to my bill. I've also lost count of how many credits we have received because of lost service with cable and the internet. It is so ridiculous. I actually added Bright House into my favorites on my iPhone so I can find the number quickly. Yes, that's how often one or all of our services go out. Not one technician has yet to be able to identify the problem. In addition to the home visits. I call at least once a week (usually 2-3 times a week) because service goes down and they have to reboot the boxes from their end. I understand these things happen.... occasionally. You get to wait on hold, explain the situation, blah, blah, blah... done. But I have to call so much the word "annoyed" isn't even a strong enough word for what I feel when I have to call them. On the plus side, if there truly is one, every single person I have spoken with on the phone has been extremely nice, friendly, and courteous. And there have been a few times I've called and not been so nice myself; but, the person at customer service still listened patiently and calmly and helped me. I just feel I shouldn't need this much help! Customer Service has also informed me it could have something to do with the apartments we are in. Possibly old wiring, etc. They have also assured me this is not a regular problem. We are moving as soon as our lease is up, so I'll stick it out with Bright House for now because they have said once we move things should be much better. We'll see and I'll write a new review after we move and have settled in for a few months. But if things continue to be the same, it's back to satellite for us!