We walked in at 12 pm on a Tuesday and left at 12:30! The most efficient phone store I have ever…read morewalked into! The employees were very friendly and super helpful! I think the lady that helped us was named Claira or something along those lines and she was AMAZING. Seriously she was so fast and gave us all the information that we needed! Fantastic customer service! I am so pleased with our experience I had to write a review! 5 stars

This store needs to be closed down…read more I went there and they tried to tell me at first they can't help me because I have metro with T-Mobile not T-Mobile. (I had T-Mobile NOT metro by T-Mobile) After that was settled I was trying to get my dad a pixel 10a since he was due for an upgrade. They told me It would be 75$ today and 36$ a month which is way different than ordering it online. Online the same exact phone is only 20$ a month with the same 75$ due today. They told me that the promotion I was looking at was expired but I put the phone in my cart while I was standing there. It doesn't expire in 1 minute lol. Needless to say I walked out and ordered the phone online and it cost me 75$ down payment and my bill only went up 20$ per month. I have no idea what they have going on up there but they will double the price of your phone if you don't know your stuff. Everyone who goes here be very very careful.

Once again I had a FANTASTIC experience solving my issue with my new phone. Both KeShanna and Josh…read moreworked tirelessly to solve the systematic problem that occurred. They were not going to let me leave without resolving this issue. And they were successful! The customer service I received today - like all other times - is the EXACT REASON I LEFT VERIZON!

I went to the location on Citrus Park Town Center today and my and my family were served by Robert…read moreand Scott Robert. They were able to help us with the best of the attention also were able to help my parents in Spanish. There was no lies, we went n we gonna go back just for those guys. Thank you.

I had a great experience, He was calm and understanding. The repair was fast and with genuine…read moreproducts. I will continue to recommend this store to others.

Just made a call and didn't get no help the guy working didn't seem like he wants to work nor help…read moreanybody

Our family purchased 5 phones under one Verizon account at this location (15324 N Dale Mabry Hwy),…read moreand the experience has been extremely disappointing. The staff were helpful ONLY during the sale, but once the purchase was complete, that support vanished. I returned to drop off a trade-in phone worth $415 and was told they couldn't find my account information. No effort was made to help -- I was simply turned away. Previously, a system error occurred during account setup, and when I returned to resolve it, the staff were rude and dismissive. One employee even told me to "step aside" because they couldn't assist further. To make matters worse, I was first told that trade-ins could only be accepted at the original store, but when I followed those instructions with the proper receipt, they still refused. On my next visit, they told me to go to a different store -- which turned out to be false, as other locations don't accept trade-ins from the other store's purchases. This location consistently gave conflicting information and showed zero willingness to help. It may be the closest Verizon store to me, but I will be going elsewhere from now on. Highly disappointing!!!

The absolute worst We had spectrum, sometimes garbage -…read morehorrible post storm recovery but at least you could watch Bally Sport We had frontier, worked well solid, sometimes slow and def req a booster. But Verizon service is terrible (you should see the lazy tangle of lines they left on my house). But worst, the Eero thing is terrible- had 3 days with no internet, no storm wind or anything. Called, chatted and sorry it is what it is. Now it just flickers on and off which is troubling for work at home days or when watching your favorite team. Zero stars for my Verizon experience in central Tampa.