This is the best body shop in the DMV! Someone hit my car and drove off while my car was parked on…read morethe street. Total Recon made the whole process so easy! I dropped my car off and was given a rental. They took care of all the negotiations with the insurance company and kept me informed the whole way. They only use OEM replacement parts and the results were fantastic! The detail job they did was also terrific. I always take my car here and recommend them to anyone that needs body work done!

I had a very disappointing and frankly frightening experience with Total Recon. My 2014 Tesla Model…read moreS was towed here on October 3, 2025, after an accident. They gave me a repair estimate of $17,335.18 on October 15, which seemed reasonable, and I assumed work was being done. For over two months, I waited with no updates. Suddenly, on December 5, they emailed demanding the loaner back immediately and threatened a police report for "failure to return a rental vehicle." I called their rep (Alfonso), who said he would extend the loaner--he never followed up. That evening, the loaner was remotely disabled (Valet Mode) while I was driving, stranding me overnight in 20°F snowy/rainy weather on a busy DC street. I had to pay for towing myself to avoid freezing. The next morning (December 6), they called police (Rockville and Prince George's County), claiming I failed to return the rental. They also told officers my Florida license was "fake" or fraudulent. Police cleared me immediately. I repeatedly explained my disabilities (immune-compromised, OCD, ADHD, anxiety) and asked for accommodations to get my medication and belongings from the loaner (less than ¼ mile away at a friend's house). They refused and left me stranded without transportation or meds ever since. Now they demand over $14,000 in storage/rental fees--almost as much as the repair estimate--yet no work was ever done on my car. I have video, emails, bills, and records. This was unsafe, unprofessional, and unacceptable. Avoid if you value safety and clear communication.

Very fast service. Very competitive pricing…read more Quality looks great Good communication

Terrible company. When I spoke to someone on the phone they were rude but I decided to still go…read more Shouldnt have. This company said they would fix my wheels and didn't fix anything, ended up costing me more money. Save yourself some trouble and money and just don't go here.

My 2015 Subaru Outback needed a new rear door after a tractor trailor backed into it, causing $4k+…read moredamage this past summer. I called several shops, none of which could promise the repair work within a reasonable period of time (2 weeks). Cost was not a factor as the repairs were covered by my insurance company. Levon was very straightforward in estimating the time required, which would be hard to determine before removing the door and viewing the frame damage, which turned out to be considerable. The repairs were still completed in a little more than 2 weeks. The quality of the work was excellent, and Levon provided excellent service in driving me to and from the Rockville library, when I had to wait a couple of hours for some minor follow-on repair. I would not hesitate to use his shop again should the need arise.

Took my 2011 Infiniti M37 to get my get a set of Morimoto fog lights I had purchased from Morimoto…read moreinstalled. Couldn't locate any other shops to do this work. Not only did Levon give me an estimate during my lunch hour, he was able to do the job the next day. What really blew me away was that I added in a custom headlight replacement to swap out my dim and aging bulbs that were borderline dangerous at night and polished the haze off the headlight lenses. He replaced a few other market bulbs as well at no charge. Fast service and quality work at a fair price. Will definitely be going back to Obsession for any other auto customizations. Recommended all the way.

I keep my Tahoe in pristine condition and was concerned about any body work would being noticeable…read more I couldn't be more pleased with the quality of work that was done. The finish was smooth and a perfect paint blend. Pricing was competitive. Kevin was very professional and kept scheduled appointments which also helpful with my busy work schedule. Thank you!

Kevin, our advisor, was great. Imperial did a wonderful repair on our Honda CR-V. They even…read moredelivered the car to our home when the repair was completed. They are certified repair shop for all the major manufacturers. I highly recommend them if you in need of body work.

Gave us a really reasonable quote for body work and completed it with a quick turn around. Have…read moreused them 3 times on multiple different cars and enjoyed the service and responsiveness.

EXCELLENT company! I got 2 quotes, and theirs was a little higher than the other, but they also…read moreexplained why they needed to do the front panel also to make the paint blend in. It made sense, so we moved ahead. The insurance quote came in lower, and they assured me this was normal, that they would manage it, and that I wouldn't be paying more out of pocket. And they were right! They had to go back to the company 2 times but they got it resolved. AND they gave me my car back, with my sale completed, before they had finished getting final payment/paperwork from the insurance company. Did I mention that the workmanship is fantastic? You can't even see that there was any repair! If anything happens in the future, they already have my business. And they have yours too. Quality at a reasonable price; honesty you can count on.

This is the best body shop in the area. Their quotes are very reasonable and the outcome is…read moreterrific. Their staff are responsive and very helpful.

I'm a new customer and I needed a simple headlight bulb replacement, and I was drawn to this…read morebusiness because of the high ratings and was not disappointed. I did call the business first and they were quick to answer the phone, and they said they could do the job and asked for the make and model so that they could contact their supplier and would call me back. The next day, while I hadn't heard back yet, I dropped by the business anyway, because I was at the library nearby. Ramon greeted me and I explained the issue, and they were able to find the part and replaced the bulb quickly on the spot, and I was done in less than 10 minutes! I was very appreciative of the excellent customer service, and I'll be back.

Lifetime warranty on a wrap kicked in after a really bad winter. No worries, Drew and his Son…read morebrought me in and fixed it up even better than it was before! Great team there.

Very overdue review, but well deserved! After my son's car was stolen, we came here to have an…read moreaftermarket alarm system installed--and I am SO glad we did. The owner and his son were absolutely amazing and took incredible care of my son every step of the way. After the alarm was installed, they recommended adding the Drone system for extra security. My son didn't hesitate, and it gave him total peace of mind. The customer service was truly outstanding--friendly, knowledgeable, and genuinely caring. I can't say enough great things about this family-owned and operated business. They went above and beyond and did an exceptional job. Highly, highly recommend!

Thanks for fixing all our vehicles!!! The work van and the trucks been fixed up so many times…read more Thanks for fixing my bumper, and all the damages to all the vehicles in my fleet!

The level of service and quality this team offers is unrivaled. Professionalism, high quality, and…read morecompetitive pricing are difficult to come by in this market and Royal Customs executes on all three phases. Sebastian will treat you like family! Thank you all for making my day