Guy named Wilson & a partner came out to clean/free up our clogged clothes dryer vent. We told them at first call to their office that it was upstairs in a two story condo unit. They came without a proper ladder for checking the vent via the roof, claiming their management had not told them that. They did their cleaning, taking what seemed a long time, and said what they did would probably be enough without going to the roof.
It didn't work. Our brand new dryer was still giving error messages that moisture wasn't escaping properly. We called for them to come back. The appointment time was set. They didn't show. We called, and Wilson seemed confused and said he'd been directed to come two days later. He quoted a phone number which wasn't ours. Nope, not us, we said, please come. He didn't. Called office next day and the following day, no one returned our call.
We had to call another service to come out and fix the problem - which required going to the roof where they found a completely blocked filter mesh screen.
So we paid an additional $125 just for a step these guys blew us off about.
Do not recommend. read more