If you want cupcakes and have a sweet tooth, this is your spot. Sprinkles never disappoints. More on the sweeter side (obviously) but their cupcakes are so good. Very moist and melts in your mouth. Service is also good. Parking can be challenging since this location is inside Legacy West but worth checking out. read more

Love these cupcakes! Very tasty and soft. Took my sweetheart for a night out and we came here for a little treat. They even have a cupcake ATM. Pretty cool place with great service. read more

Sprinkles Plano - Desserts Near Me - Plano, Texas

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My favorite cupcakes! I'm a little disappointed they did away with the ice cream at this location but they do have some that you can take home. My favorite is the red velvet :) read more

Skip the "atm" bought and paid for two cup cakes and ended up with a cupcake and a damn cookie. A $4 cookie at that. The cupcake wasn't worth waiting in line for but at least you know you get what you order inside. read more

Customer service was horrible. Came to get a treat on Mother's Day and ordered 3 cookies and was paying and a worker came out saying my family and I couldn't be served until we got a mask. I was putting my credit card in the machine to pay. She refused to let us order inside without a mask. Absolutely ridiculous masks are not mandatory in Texas. I was already paying why would I stop after waiting for 5 minutes to order and go back in the line to get a mask to come back up to pay?! Do not go to this store if you want to be forced to do something that is not the law. I refused to give them my money and left I will go to a store that appreciates my business and money not a store that is telling me how to live my life. Absolutely absurd. read more

Placed a delivery order around noon for a 6pm delivery to my mom for her birthday, but the cupcakes never showed up. Very disappointed that they were "so busy" and "overlooked" the delivery order. Obviously management and process improvement should be evaluated. Super disappointed. Also, left a voicemail about the order and they called my mom and not me. Birthday bust.... read more

I placed a curbside pickup order at Plano Sprinkles on Friday, Aug. 20. The process was so easy and seamless. Our delivery person (sorry, don't remember her name) was positive and very friendly. We got home and the cupcakes were gone by that evening! They were all delicious and very fresh. We will definitely order from here again, and stop by the ATM! read more

Cupcakes are definitely not as good in the Plano Location compared to the Dallas one. We ordered the s'mores, red velvet and choc marshmallows cupcakes. The graham crackers on the Smores was pathetic. Not like the ones in Dallas that has way more of the graham cracker crust. Red velvet and choc marshmallow cakes were dry and the marshmallows tasted stale. We love Sprinkles and we were so excited when we found out a Plano location was opening. But this was such a bad experience.... Hopefully, they quality will get better ... read more

This was my first time visiting this location and was not impressed. The bakery is in the middle of multiple shops in Legacy West and difficult to find. The selection was extremely limited which I am sure was due to the snowstorm Uri. We didn't purchase anything and proceeded to another location. read more

I have been to this location 5 times or more and smells like sewer gas or vomit every time I have visited...I can't believe nobody has mentioned that in any of their reviews..Dallas location is much better...had to get our cupcakes from the ATM because it smells so bad in the store!!! read more

Although it was dry, the cupcake itself wasn't terrible, but it definitely wasn't worth the price. In my opinion I can find a much better cupcake elsewhere, not to mention for $1-$1.50 less than what I paid at Sprinkles. Customer service was also less than. I stood in line for 15 minutes and there were only 3 people in front of me. I'd highly recommend that instead of making the boxes at the same time that you're helping the customer, you make them beforehand so you can grab and go and you don't lose customers due to long, unnecessary wait times. Also, my friend that ordered after me was given the wrong cupcake! read more

Hands down the worst customer service of my life! I got a chocolate peanut butter cupcake and was confused as to why the cupcake part itself looked and tasted more like a chocolate chip one than anything remotely close to peanut butter. I went in to ask a few days later and the employee cut one of the chocolate peanut ones open- told me that is how they are and tossed it in the trash! No apologies, nothing! I was hopeful because the store was so cute looking and it was the first time I had seen or tried a Sprinkles and clearly will be my last! Oh yeah forgot to mention that when I ordered, I was first in line with other people behind me. For some reason the served the people behind me first after I paid. Lesson learned don't go to Sprinkles! read more

Great cupcakes, nice people... but it always takes 30 mins to get a damn cupcake. They need more people helping at the register

I have always loved sprinkles cupcakes and I make it a point to stop in anytime I am in the Dallas area. A few months ago, I stopped in and the cupcakes were subpar. Because I am such a huge fan, I naïvely assumed that they were just having an off day. Giving them the benefit of the doubt, I gave them another try this past Thursday. Since I am from out of town, I bought a box of six. I am not exaggerating when I say, every cupcake was old, stale, over baked and dry. This, unfortunately, was in line with the way the cupcakes were baked a few months ago. I am realizing now that this company is resting on its laurels and the quality of the cupcakes here have gone down significantly over the last couple of years. I will not be back. In my opinion, when all you sell and specialize in is cupcakes, it should be the best cupcake every single time. The last two trips into this place was a huge waste of money and I regret not turning around for a refund. read more

I'm again really disappointed with my experience at this location. I went to do the vending machine because you could receive a coupon for your next in store purchase. The vending machine was empty except red velvet & chocolate so we went into the store to ask and they told us it would be an hour wait and they couldn't honor the offer in stores even though the vending machine was pretty much empty. I personally think it's bad customer service but I blew it off until the employee helping me started getting an attitude and acting like I was bothering him. I placed my order, again bothering him so much that he messed it up and because they give you your cupcakes after payment, I had to reorder which irritated him even more. After checking out the second time he was rushing me off before the payment had even processed. If I'm going to spend $4 on a dry, flavorless cupcake and not get the promotion I came for the service needs to be a lot better especially in the high end part of town such as legacy west. read more

The location is really nice and the workers were kind and polite. Unfortunately the cupcake I got had a somewhat hard frosting on top which made me think the cupcake was pretty old and not fresh. It was about 30 minutes before it closed and I can understand that maybe the cupcakes were made earlier in the day hence the hard shell on the frosting. I got the banana cupcake and it tasted pretty damn good just not as sweet as I like, my husband got the black and white. The frosting was good and the chocolate cupcake itself was so light and just melted on your tongue. I thoroughly enjoyed the black and white, they definitely have their chocolate cupcake flavor down good. read more

My wife ordered online around 1:00pm. We picked up our order at 7:15 and 2 of the 4 where wrong. The order was correct they just gave us the wrong cupcake. We had a group with us and most of the cupcakes where out. Also, young girl yelled at my mom for not wearing her mask. Not impressed! We left without buying anything else. read more

LOVE Sprinkles cupcakes. I went in twice for the special Hot Cheeto cupcake they were promoting for a few days. They didn't have it either time. They had sold out when I went the first time in the middle of the afternoon so I made sure to go in the morning the next day and they just hadn't made any yet. Just hadn't made any yet? Maybe they should have been made before you opened? I don't know. I get that specialty stuff sells out but to just not have made them first thing in the morning -especially since it IS a promotional product that won't be available later -just seems silly. Also asked about the regular cakes and how many servings each size provided and the cashier had no idea. She did ask someone who knew the answer but she just didn't even seem to care. Not my favorite Sprinkles experience. read more

1 star rating given in comparison to what would be 4 stars for the original Dallas location. Location tiny, cupcakes not as fresh (hard frosting separates from cupcake base when trying to pick up out of box), cupcakes smaller in size, and customer service a bit "blah". Parking is tricky if you want anything remotely close to store. Store not as clean and employees a bit sloppy in cupcake box assembly. Went twice to give it a fair chance but I think we're back to making a further drive to original Dallas location if we have a Sprinkles craving. read more

Update: after such poor service, I was asked for my contact information for management to reach out to me. I provided two different way to reach me almost a month ago. Crickets. Poor customer service once again. I will not be back! read more

Update: I wrote a review over a couple weeks ago regarding my unpleasant visit to the plano location and was pleased to get a quick and caring response from their customer service asking for my contact info in a message so they could further resolve the issue. I wasn't even expecting any response. I just wanted to give my feedback. I sent my info that day in a message. Fast forward to today, I feel like the message to my review was just for the public to see they "cared" but I have yet to receive any acknowledgement after 15 days that I sent my contact info to them. read more

Love sprinkles there my favorite. Chocolate marshmallow is the best. Also tried the special Tito's it was great. Really like the cupcake ATM machine you can get cupcakes all hours. If you haven't been GO!! read more

The girls at Sprinkles @ Legacy West went above and beyond for my son and I (plus my family) tonight! They all definitely deserve a huge Thank You! And a raise! Delicious as always! read more

What a cute little spot. This location is in Legacy west right across from Shake shack! There is an outside patio area to sit and enjoy your cupcake. There is a cupcake ATM at the side of the building which has about under ten common cupcake flavors and a cookie. There are more inside but if you don't want to wait in the line then this is your best option. I would've liked to try the coconut but that was not an option outside. The frosting is good but not great. The cake, I've had more moist. It was a little on the dry side for me. read more

Who doesn't love Springkles cupcakes?! I love how moist their cupcakes are, and their frosting is on the point! The frosting is creamy but not too sweet...so good! read more

Worst store setup, I mean awful! People are standing on top of people. Two people shouldn't go in together, because one of you is going to have to stand outside it's so tiny - that is, if you're a considerate patron like myself. Furthermore, no cupcake is worth $4 when you can bake a whole cake at home for $2.99! Betty Crocker baby!!! read more

Friendly staff Ricki always has my order ready, the cupcakes look amazing. They are Covid compliant and the shop looks santized and clean. Kudos to the Baker. Love em read more

As a non vegan, I can say that the vegan red velvet cupcake was amazing! I truly enjoyed it and definitely didn't miss any of the animal products! read more

This was our first time going to Sprinkles. As excited as we were to finally get to go there, our excitement quickly turned to disappointment. The girl being the counter was very rude and short with us. She offered no suggestions and seemed annoyed with our questions. We decided to leave and go to Dimples. I'm glad we did because the service was amazing and so were the cupcakes. read more

Horrible cupcakes for outrageous price...dry and dense...fall apart!I picked up 1/2 dozen yesterday morning and apparently I must have received the left over from the day before...my family visit from Canada and I took them there to brag about what we have here in Dallas...big mistake...my 11 yrs old could bake better than that!!! We r in 2018...so many variety of cupcake place....can't keep up...should not be around! read more

Awesome flavors, Gluten-Free Lemon Blueberry was amazing. Nice staff and affordable, loved by kids and adults too!

Loveeeeee the sprinkles atm machine! They always change up the flavors so it's always fun to just walk by and grab something quick when you are walking at shops. read more

I honestly don't understand the cupcake hype but we were in the area after dinner and decided to stop by. I got the red velvet cupcake (my go to flavor when it comes to cake). It was super moist but I'm not a fan of the icing. It has way too much powdered sugar and I don't like the texture. I will visit again if I'm craving a cupcake, but wouldn't go out of my way to go to Sprinkles. read more

These are not the best cupcakes I've ever had, but they are good and I love the cupcake machine. Although, you pay for the convenience so it's just as easy to go inside. You can park in the parking garage and walk over. Easy access. read more

I went to Sprinkles Cupcakes after having dinner at North Itaila on Saturday. This Sprinkles is the cleanest and has the most friendly staff of all the ones I've been too. Troy was especially friendly and made sure that every guest was helped quickly. I would highly recommend going to this Sprinkles, big thanks to Troy for all of his help. read more

I had low expectations as cupcakes can be pretty dense and just heavy. I admit I only tried their chocolate cream filled cupcake but it was seriously delicious. It had a deep dark chocolate type of flavor (milk chocolate lovers, don't worry you just gotta try it), fluffy and not overly sweet filling, and a nice ganache icing on top which was also not overly sweet. This is a place where you order at the counter. Everyone was really nice and welcoming and the guy at the counter said, "let me know if you have any questions about our flavors" and he happily answered the few questions I had. When I'm in the area again, I'm definitely gonna stop by to try out more flavors. I'm especially interested in what their lemon cupcake taste like but they didn't have it as I'm sure it's seasonal. They also have a cupcake ATM machine but I was t sure if it was working or not. I opted to go inside. There is also a parking garage around the corner, so parking isn't much of an issue. read more

When did Sprinkles shrink their cupcakes? Almost $4 apiece and you get a very small cake. I tried salted caramel and lemon today. Both cakes were moist but had minimal frosting and the lemon cake needed more flavor. read more

Sprinkles Plano - Mini cake maxi price - Desserts Near Me - Plano, Texas

I don't typically give negative reviews, but I am so disappointed in this Sprinkles location. When I lived in Los Angeles, I believe that I paid $3.25 for one Sprinkles cupcake. Today, I visited the Plano location and they charged me $3.95 for one cupcake. The price is absurd for a mediocre cupcake!!! I'll continue to go to Sugar Ray's. The cupcakes taste better, and they are cheaper. read more

Horrible! Worst cupcakes I have ever had!!!!!! First time I went I got the dark chocolate with white icing. Dry as cardboard. Felt like I was eating sand. However every time I drove by it was crowded, so I went back again thinking it may just be the flavor. I got red velvet my favorite cake flavor and again was dry. It's like eating a sponge it just absorbs any semblance of moisture in your mouth. Even walmart's cupcakes are better. If you want good cake/cupcakes go to nothing bundt cakes or anywhere else it is way better. Sprinkles is just a tourist trap with a good location. Almost forgot to mention it's more expensive than other places and 50x worse! read more

The most moist melt in your mouth cupcakes I've ever had. I'm so happy that they opened in Plano! Great customer service and they lots of delicious choices! read more