Red velvet being my GF's favorite flavor, we were initially disappointed finding out they were out of the cupcake. Luckily, Samantha suggested we take a walk around the store and grab the red velvet cupcake from the sprinkles ATM. We snagged it and brought it back into the store, and she simply added a scoop to make the Sunday we wanted for two bucks more. Cheers to Samantha and her amazing quick thinking! read more

Was craving for some cupcakes and decided to hit up the so popular sprinkles joint. My first time in a sprinkles cupcake store,so not sure about others, but this location was pretty small and crowded. Got me hyped up when I saw how busy it was, but man was I fooled. When I looked at the price of $4 for a cupcake and how busy it was my expectations were pretty high. I decided on the milk chocolate cupcake that had sprinkles on top and first bite was pure disappointment y'all! The 4 pack cupcakes at walmart for $3 was better than this $4 cupcake. The frosting was nothing new and overly sprinkled and the cake part was really disgusting, tasted like shortening. Will definitely not be coming back for some overpriced cupcakes. read more

Happened to be in Legacy West area and saw Sprinkles. I was so excited because the kids had seen several episodes of baking challenges with Candace Nelson, as a guest judge. So we went in and picked 2 each and ate them when we got home. They were not fresh, they were stale, with some more than others. The cinnamon one was heavy and gummy and I ended up tossing it. At $4 a cupcake, I expect them to be baked that day, as I thought that was the policy. Super bummed, not the wonderful, deliciousness I remembered. I will give the Dallas location 1 more try, but have a feeling this is another gem that grew too much to become nothing special. read more

Normally LOVE Sprinkles, went late Sunday night and ordered four cupcakes for my family. Two of them were hard and stale. So hard and stale my sugar-aholic dog wouldn't even eat it. Even the icing was hardened and starting to discolor. Such a bummer as normally their cupcakes are awesome. The other two were fine... read more

Even though their cupcakes are over priced, I drive 45 minutes just to grab one! I've had multiple occasions where this location has given me the wrong order either at the store or the ATM.The last time I went I asked to speak to a manger, considering my order has been wrong multiple times I wanted store credit or a refund. The employees were very rude to me. The manager was on a phone call which I told them I had no problem waiting for her. She never came out to speak to me. The employees said they could not give me a refund or store credit. That I should have drove back to sprinkles to get my order corrected...well i live 45 minutes away it's not worth wasting gas for a cupcake plus most of the time that my order was incorrect was from the atm when the store was closed. Even with this interaction I still bought a cupcake, but it just amazes me that these cupcakes cost $1 at max to make, they are about $5 each, and they couldn't have given me 1 cupcake on the house after they have messed up my order 4 times. I'm going to avoid this location if I can and head to the location in Dallas where even though they occasionally get my order wrong, their employees aren't rude read more

Best cupcakes ever tasted. Cup cake atm was fun experience but, don't buy more from the atm since they charge more than the shop.

$5 for one cupcake. That would be fine, but these aren't worth it. They're stale. The icing it hard, which is puzzling. I don't know how you make icing hard. It had a lot of flavor, but that doesn't matter if it's hard and stale. Super disappointed. I saw the reviews, but wanted to give it a try because they looked so yummy. They even had a cupcake atm. Who has that?! Great concept. Execution needs work. If they get new recipes I'll be willing to try them again. read more

Visited the new location on a Sunday evening. The line was fairly long and not moving quickly so I ended up just ordering a cupcake through the ATM. It was $4.87 after tax. Almost $5 for a fairly small cupcake is crazy. Apparently the ATM costs more than inside...why? Makes no sense. Red velvet tasted good though. read more

Terrible. I walked in my greeting was 'what do you want' and as we looked at the menu board were told what we have is in the case. I get they are in Plano. But I drove from mid cities to try them out. No thank you had walk out. read more

Let's talk about some disappointment. My boyfriend and I discovered Sprinkles when we were in Vegas in January and were immediately obsessed. Since then, we track them down when we travel to cities that have a Sprinkles. Vegas and Dallas were great: good quality, great service, and the 'Sprinkles' amazingness that we expect. I was really excited to hear that Sprinkles was moving into Plano where I now work. It opened right around the time I got my free birthday cupcake so I decided to swing by and treat myself. It is located in a new, high end area of town, and as expected there was a line. I wouldn't mind the line if the end result was satisfying, however, they were so busy the selection had crashed. Even the observable quality was terrible compared to previous stores I have visited. When I got home and tried them I was disappointed in the quality. Such a bummer when you're splurging at your (thought to be) favorite place and get home to be disappointed. Would recommend the Dallas branch over Plano in a heartbeat. read more

Sprinkles Plano - Margarita lime specialty. Was not moist and much smaller than usual Sprinkles cupcakes. - Desserts Near Me - Plano, Texas

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Cupcakes are DELISH but it shouldn't take over 30 minutes to get one cupcake. They need more people on staff! I'm going to be late for work but I already ordered .... read more

1st time to try This new location in shops of legacy west. Sadly, the ATM has very limited flavors. Was very disappointed they didn't carry the red velvet or white cake with chocolate sprinkles inside the machine. I tried the strawberry and it was just ok. Kinda dry cake My son had the white on white cake. Very average and dry. Quality has declined. And.. sad to say there is NO WHERE to sit to enjoy your $4 cupcake. I'll go back to Gigi's cupcakes from now on. read more

Great place with great service. Their vegan red velvet cupcake was great. They also have a sorbet that is also vegan. Wish they had kore choices for us vegans overall. read more

Now this location no longer serves ice cream...ugh. If you are not gonna offer the Sprinkles experience then they just should've stuck a cupcake ATM in Legacy West. I'm so disappointed with the subpar value at this location read more

Ice cream USED to be good at University Park Dallas location, albeit overpriced, but this is 2nd attempt at this location and both times it has been overly sweet and lacking any flavor. Their special S'mores flavor a couple of months ago had no genuine resemblance to s'mores and was just icky sweet. Today tried the coffee, which used to be strong coffee flavor and I could tell from the color - which used to look like creamed coffee and today looked barely different from vanilla -that I'd be disappointed. Sure enough, it had barely any hint of coffee flavor. Two strikes, you are out, Sprinkles Plano! $15.00 for dips of just sugary milk. Boo. read more

The cupcakes were excellent but the location is too small. There was a line out the door and only one door to go in and out. Poor layout for so many people. read more

Ordering in store is very inconvenient if your kids are with you. I should have skipped the inside for the cupcake ATM. I think they would have enjoyed that much more. read more

Been here a handful of times. Cookies and ice cream better than the cupcakes. They stopped selling cones of ice cream so we will probably not be back. Also curious, why it always smells foul in there? I would expect a bakery to have a pleasant smell but I think it smells like sewage every time we have stopped in. read more

Best cupcakes in the world!!! I love their red velvet! It's a little pricey for one cupcake, also the store is super tiny!! But the cupcake is worth it all!! read more

I'm so happy they opened up in Plano! I love sprinkles and always order these for special work events and birthdays. Usually they are on par with the cupcakes; occasionally they will be a little dry on the same day of getting them, but for the most part I am happy with the quality. It's easy to find their shop and if you go in between lunch-dinner hours then you will have no problem to find parking close by! read more

Complete rip-off. This place is trying to make hay (really over priced) while the sun is shining (only ice cream/ dessert place in the area). You have to see the size of kiddie scoop to believe it - its only slightly bigger than what they give you for tasting in other places. Not even a 1- year old is going to be satisfied with the kiddie size. Everything is overpriced - even a choco chip cookie is $3 Stay away from this place read more

Today was my first visit to Sprinkles...and it will be my last. I was not at all pleased with the red velvet cupcake. The icing was about 50-60% of the entire cupcake, and the cupcake itself tasted store bought. It was thick, somewhat dry and not flavorful at all. I was very disappointed. This was actually my second choice; the shop wasn't selling milk chocolate cupcakes. Who doesn't sell chocolate cupcakes on a daily basis? That should have been my cue to leave but I ordered anyway. If you're looking for a below average cupcake please stop in and order until your heart is content, but if you want something amazing do yourself a favor and keep looking! read more

Love the product although it would be nice (and simple) to add another vegan option. Wasn't TOO annoyed that my order wasn't ready when they explained their computer had been glitching lately, but WAS annoyed that when I walked in this Sunday morning I was greeted by uncensored Post Malone pumping repeated profanities from the kitchen loud enough for the child in the lobby to hear and the girl behind the counter just laughed when I mentioned it... read more

We go to Sprinkles about every other week. On one of our visit there was an issue with our order. Noel, the manager, quickly addressed the problem. We'll definitely go back again. read more

Super dry cupcakes, literally regrading why I spend my money for those dry cupcakes very very disappointed

I visited Sprinkles on vacation in California. I was excited to have one nearby. I had to take away two stars for the long wait time even though I was the only one line and not enough variety they claim they have on their website. I went there for the salted caramel cupcake but of course there was none avail. So ended up with cliche chocolate. Overall, taste is pretty good. I would still recommend. They really need to live up to their website and add variety. read more

My husband and I go to the Plano location every other weekend as we love Sprinkles cupcakes and our dog loves the pupcakes. My last two visits did not go well. I ordered a peanut butter chocolate but instead got home and found out it was a vanilla cupcake with chocolate frosting. Threw it in the trash. Ordered seven cupcakes, two brownies and paid online. Picked up my order and only received 6 cupcakes. On an annual average, my orders at the Plano location are only 50 percent right. Not sure why the workers are not trained to read the tickets upon preparing orders. read more

Overall I am not impressed- the experience at the store was ok- everyone was nice and likely would have been helpful if I'd had questions. Now the cupcakes were another story- I think I had high hopes because of all the hype around Sprinkles in general. We had the Strawberry, Dark Chocolate, and Sprinkle cupcakes. The strawberry was an ugly grey color inside and the frosting was super sweet and tasted like crisco. The Dark chocolate was ok- very dry and light in chocolate flavor in the cupcake but this frosting was good - much better than the other 2. The sprinkles cupcake was also very dry and the frosting tasted like crisco. read more

Finally!!!!! No more driving down all the way to Dallas to get Sprinkles cupcakes! Although the facility is tiny the cupcakes are just as good as the other location :) read more

This is my favorite cup cake place; yet I got the worst service. The servers were fighting over forgotten order... took 30 minutes just to get one cup cake and one ice cream cookie sandwich. I hope they improve as time passes by... read more

Been waiting for them forever since they are the ones who started the cupcakes fever.... but just got very disappointed, very small selection on flavors, very dry and frosting very bland. They did not taste very fresh to me. Never back. read more

I had been here once before and had one red velvet cupcake and liked it. Went back yesterday and bought three different kinds including the red velvet. It is sad, they were old or just dried out. I spent 12.00 and got nothing good out if it. I would have given 5 stars after that first time but consistency is key and this bakery is not consistent. Very dry cupcakes. Save your money. read more

Wholeheartedly agree with the reviews below. Had a cupcake from the Dallas location at at graduation party Saturday & it was amazingly fresh, moist & soft cake like none other. Was craving another so went to the one near my home in Plano & other than looking the same on the outside they were dry, tasteless & just threw them away. There were 3 different flavors & they were all equally terrible. Staff were young girls who were rude. In parting they said, "Don't put them in the frig,". I asked why & she said, "Just don't." I asked if I could put them in the freezer & she said no. Just flat like that with no explanation. Very weird. This is a prime location with tons of foot traffic. You'd think the owner or manager would respond to some of these negative reviews especially since there are so many & they all have a common theme; quality & customer service; the two things that can ruin a business. Sad. read more

Stopped here yesterday after lunch and picked up a red velvet, GF red velvet, and puppycake. All were wonderful and enjoyed by all! Will come again when in the area. There is no where to sit inside or even immediately outside. So be prepared to take your cupcakes with you. read more

Kind and helpful employees, AMAZING cupcakes. What more could you ask for? Parking is a little tricky in this area on a busy weekend, but it was worth it for delicious cupcakes. We took ours to go and ate outside. Dark chocolate and lemon are our fave flavors. But I don't think you can go wrong with any of them! read more

Amazing cupcakes! I was helped by a boy that was even sweeter than the cupcake I bought. Thanks for the extra sprinkles, Jackson! ;) I would love to know your schedule so I can see you again and enjoy another pupcake. read more

My husband and I visited sprinkles today for a sweet treat after our lunch date. I've been to the dallas location so I anticipated great service similar to that location. We both ordered the cupcake shake & I'm not going to lie- I'm pretty disappointed for a couple of reasons. 1.) I paid $9 for their cupcake shake- the price alone made me upset but the kicker was that there was virtually no ice cream, mostly milk & not blended properly. The milk stayed at the top of my cup until I could get to work and get a spoon to eat it with. They even forgot that I asked for and paid for sprinkles to be added into my shake. 2.) we waited for over 15 minutes! I was beginning to think they forgot about us. For 9 bucks and a pretty long wait for a shake that wasn't done properly you would think it would have been better. I would much rather go wait the couple of minutes for shake shack across the street for a better shake. I'll give it a go again but I will give it several months read more

The customer service is incredible! The people are so friendly and flexible, every time I go it's always full...yet they take the time to treat every guest with great customer service . Extraordinary place, food, and people read more

This Sprinkles is excellent. We had the special "who runs the world" cupcake with white chocolate frosting and raspberry filling as recommended by Jeanne who was very helpful. We got there as the store opened, as such one of the cupcakes we had wanted to try was unavailable. Jeanne who waited on us was so helpful in guiding our choices that we left pleased with our choices. We look forward to returning in the future. read more

The name must be "Sprinkles" because that's how much sugar was used to make these 5 cupcakes I just bought. Literally no sugar in 3 out of 5. The other 2 maybe had sugar in the sprinkles on the frosting. Worst cupcakes I've ever had and won't go back again. There are too many awesome bakeries in the area to waste money here. Sprinkles needs to learn that their name won't carry them thru a bad cupcake! read more