I have one star for customer service because the staff was very nice, I would have given no stars. The pricing is a complete scam. Beware that the 2 for $69 is just to get you in the door. I would not recommend getting your glasses here. read more

Great people working there but if your hours are between 9:30 to 6:30 pm you need to keep those hours open. I was sent away at 6:05 PM

This place is always busy, with minimal staff to help your needs. I payed 700$ for 1 pair of glasses, so that after 1 day the glass pops out. Went to get the glasses fixed and the lady said I would have to wait 45 min to be seen. Every time I come to this location it is the same waiting around because they don't have enough staff to help you. This place is unprofessional and expensive. Don't come here, save your money and time. read more

I went there because my insurance doesn't cover the eye exam and they offer it for free. You actually pay the $45 fee first, then they discount it from the total price of your lenses. The optometrist was in a rush because they had other customers outside. She was checking the sight of my 10 yr old son, and she never talked to me, not once. As a mom of a minor I could've given her some info about his previous exams. My son has a high graduation and she said out loud to herself -since she didn't talk to me- "OMG! Poor kid". Then he asked why she said that. As a healthcare provider she should have more empathy. She was distant and cold. I didn't like the sales staff either, they were going to charge $390 for 2 pairs of glasses, then when I said I will buy them in Costco. They magically dropped the price to $280. Not coming back !!! read more

Bad customer service, everytime I call to check for my orders they always gave me an excuse of it'll arrive to the store for pick by tomorrow and they have done it for over two weeks and I've made my order over a month ago and told me it would only take a couple of days! Called customer service they take forever to pick up the phone or just don't even bother to pick up at all, I manage to get a hold of them once and they told me they were going to check the inventory for me and put me on hold and five minutes later they just hung up on me! read more

I would not recommend. I fell for the hype of the deals they have and my glasses aren't even a year old now and the coating is coming off of them. My wife got two different prescription glasses for her two pairs. And once they got our money after picking our glasses they pretty much forgot about us, until we started calling them everyday wanting to know where our glasses were. Ill pay a little bit more and go to walmart or costco next time read more

I've been going to the same place for my eyewear for years and it got too expensive for me so I decided to try this new location which is across from where i work. My 1st visit was exceptional due to the sales clerk!This girl new her business.She was very pleasant.She helped me pick out my frames.I got the best deal she could muster up for me. I loved the atmosphere.Very pleasant. This gal deserve a raise! Thank you HEATHER B. for your great customer service.Thank you for going above and beyond! You are the charm that will bring customers back again and again! read more

This location is something else. I decided to get my mom two new pairs of glasses regarding the deal on the window on the 2 for $59 plus full free exam. The whole process LITERALLY took about four to five hours and mind you this occurred on the first week of June. Every single one of your employees has no clue what's going on. It's like a bunch of chickens running around in the store with their heads cut off! When the first pair of glasses was delivered to the store my mom said the prescription was off and the eye doctor corrected it and had re-sent the frames back for correction. Then the other second pair came and when I came to pick it up they said they had to send it back because it was the wrong prescription too. Even though the second pair was still not in the process of being made that they couldn't just sent a memo that the prescription points on the lenses were wrong all along? I spent almost half a grand on these glasses for my mom that it's been about a whole month and a half waiting for them! The poor woman is basically blind without proper glasses & I decided to take a chance on Stanton to help with that! I'm in need of a refund since it's been about almost six weeks since I placed an order for her glasses! Also, tell management to get their customer service in check because whoever that skinny chick with the tattoos on her arms and the shaven sides with the bun on top of her head has gotten a pretty bad attitude! I've already heard a few complaints while I was in the store and it doesn't look good in the neighborhood. The store is filthy and the employees are not following the current guidelines for the pandemic! No masks no cleaning precautions, NOTHING!!!! read more

I got suckered in by their "2 pairs for $69" deal. The glasses section for that special were a JOKE. I don't care how much of a bargain. I ended up opting for a buy one get one free type deal. Granted, I still ended up with two pairs, but for much more than $69. But I was already there and didn't feel like having to make another appointment, new facility, etc. I was helped by a store manager, who's name I don't recall. He was pleasant and patient. Kinda young looking. The eye doctor herself was also pleasant and patient. One of the other associates, a blonde woman, barked at me and the store manager while finishing up my pre-testing. She stomps in the room and asks the manager, "Why are you taking care of a walk-in? There are appointment-customers waiting. We can't take any more walk-ins." He responded, "She's not a walk-in. She had a 12:45 appointment." She turns to me and barks, "You're the 12:45 appointment? Have you been pre-tested yet?!" I was literally sitting in the pre-test room. She then huffs and puffs and says rather loudly to the manager, "She should be in a chair already!" The manager did apologize and informed me that they were understaffed. He remained calm and professional the entire time. Regardless, it was completely unprofessional. I don't care how understaffed, you do not speak to a customer that way nor do you speak to a fellow co-worker that way...in front of a customer. UNPROFESSIONAL. read more

The customer service here was great! I had an appointment and when I came in they were sooo busy with only 3 people working. They had people coming in and out every 10 minutes that were being very rude. But they handled everyone very well. The wait was long but the service made up for it. I have gotten 4 pairs of glasses here and contacts. I recommend them for quality and the ability to pay half at the appointment and the other half when you pick up. read more

Avoid if possible. Takes forever to get you ready because they don't have enough staff. Staff was nice but it was a lot of waiting for an eye test. I scheduled my appointment somewhere else. read more

I managed to FINALLY, after they got my prescription wrong not ones but TWO times, get a refund. However, the manager, Michael, at this store did whatever he could for me not to get my refund. Including LYING saying I never dropped off my glasses. I had to go to the store for them to actually start looking for my glasses and only found one pair out of my two so OBVIOUSLY I wasn't lying. WORST DECISION EVER MADE by buying glasses from this place. read more

So happy w my visit here. Iliana was very friendly an helpful. She helped me frame style my daughter. I even got a pair of shades for myself. Super happy w my visit to this place and she made it even better. I would definitely recommend coming to this place and ask for her she's the best. Thanks Iliana read more

Diana T. (Manager) was super helpful and made the process easy. She actually helped us a few years ago and still is helpful & knows what she's doing! It's our first time back in a Stranton store since Covid and they are still organized even with all the covid restrictions. Pay her store a visit. read more

Only reason I'm giving it 2 stars is because the optometrist herself was great. Made an appointment online specifically for contacts, got an eye exam for glasses only instead. They didn't even bother fixing the problem by doing a contact lens fitting. Walked out with still broken glasses and no test run contact lenses. Train wreck of a store read more

Greatly dismayed,, when I went to Stanton Optical in Chula Vista my eye Dr tested my eyes at 20/70 after a few exams my vision was improved to 20/50 now four years ago after running a red light with my lights off the officer who gave me the ticket checked a box on the citation requiring that I receive a driver safety medical exam, my license was suspended fast forward four years my primary care Dr gave me an eye exam with the results of my eyes being 20/70 then I went to a specialist who got my eye site to 20/50, time for new glasses for over ten years I would take my eye paperwork to J C Penny's Optical for my new glasses,never had a problem with my glasses which were made to my eye Dr/s paperwork. Well growing up in Chula Vista I was aware of the Stanton Optical on Broadway and Palomar who advertises two pair of glasses for $59.99 and a free eye exam with purchase of glasses. So I figure $59.99 for two pair beats J C Penny/s $300.00 for one pair of glasses. I went to Stanton Optical received the eye exam sadly the $59.99 glasses only had three choices of cheep frames, then I was told of another special which was buy one pair of glasses for $100,00 get the second pair free. Having gone this far what with the eye exam I felt bound to purchase glasses from Stanton Optical. I took the deal of the $100.00 special, Picked out two frames, then the clerk started with all the costs like transition, glare resistant, scratch proof, progressive glasses resulting in a $600.00 price tag,. Which I paid the clerk, two weeks later I picked up my two pair of glasses thinking nothing about it, I was happy to have two new pair of glasses, surely i would pass my California DMV drive test then my CA Driver License would be reinstated,. My drive test was scheduled for March 18 2021 10:00 Am, the first thing my DMV drive test agent did was take me inside for an eye exam which I failed. The DMV agent wrote down that my eye site was 20/70! The glasses that Stanton Optical made left my eyes with a failing DMV eye exam, resulting in the end of my drive test. Therefor I now need to go back to my eye DR for new paperwork to have new glasses made, also my Eye Dr needs to fill out the paperwork the DMV Drive test agent gave me, then after my eye Dr fills out the paperwork it will be mailed off to DMV Headquarters in Northern California for a new drive test to get my license reinstated about how long this will take I have no idea. As far as being a Stanton Optical customer I highly doubt that! Furthermore I am highly let down in the quality of there work and they have lost a customer. For my new glasses I will go back to my trusted J C Penny.s Optical store, needles to say Stanton Optical will receive no positive review from this customer! I do hope my honest review will allow the consume with a open mind. thank you. Mr Robert L .Corcilius President Corr Comm Global Defense Communications Member NDIA ( National Defense Industrial Association promoting for Americas National Security since 1919) Run Women Run read more

Everybody on the staff was very helpful, the selection was great, and the quality of the frames are top notch!

DO NOT PATRONIZE!!! They are not what they say they are! not very professional, friends warned me but, I went there anyway. I walked in, place was crowded and not very organized. I stated I was there for the two pair of glasses for $59 deal I saw on TV. Well, they had a limited supply of the $59 frames but a plethora of much more expensive frames. Well, nonetheless, I walked out having paid for 2-pairs for $375.00 because of my prescription so they said. Well, they know how to get you in and once you're there, they pull the ol bait and switch. Well, never again! read more

Ask questions!!There are hidden fees. The deal that is advertised on the windows are for glasses that are not favored by most, unless there for a Halloween costume. There is an exam fee associated with all deals unless you have your prescription handy. There's two transactions per purchase. You don't pay what you plan on paying when walking in. Customer service: Awesome. I was greeting instantly and effectively attended to. I felt like a customer the entire time. The employees were extremely professional. All in all the unforeseen prices is what influenced my three stars. Very Respectfully, Ramido read more

About my review. I have tried to get ahold of this company through the information provided from Stanton Opticals. Nothing coms uo. Can't find the it. read more

The office is super clean and organized. Good selection of frames. The staff all wear masks and observe all protocols for the pandemic. My experience was made even more pleasant by the young woman who waited on me. Het name in Angela. She was so knowledgeable and an expert in customer service. Many customers came in while she was waiting on me. She was able to multitask and keep everyone happy. She has a very pleasant personality and she impressed me with the way she conducted herself. If u was going to give her a rating of 1 to 10, 10 being the best, I would rate het a 10 in all aspects of customer service and professionalism and knowledge of her job. She is an asset to your establishment. read more

Staff are very friendly, carolyn especially was very helpful, and try to get us the most help possible and not only treated as a customer but made us laugh and feel like our business is appreciated their. Help me get a good deal on two pair of glasses. read more

There is no way this place would have 4 stars. The workers are nice enough, but no one seems to know what they are doing. The only person with any common sense is the Dr.! We ordered glasses then were told they were lost in transit (4 pairs??) When they finally came in, the girl told me they were actually lost once they got to the store. That was at least 3 weeks ago if not 4. Now I received a message indicating that my glasses have arrived! WTH?? While I was there I overheard 2 other customers having issues regarding their orders. I guess you get what you pay for. The frames for the lowest price are very cheap! I don't look for the place to stay in business long. read more

I believe there customer service ranks pretty low on my scale. I ordered sunglasses and was told they would call me when they were ready. I never received any messages and when I went to their website to track my purchase it did not show. I finally called the store and they said they were their since 5/26/21 and this is 6/4/21 with no notice. The clerk said there was a text message sent to my cell phone and I checked and that never happened. This same thing happened to my wife 6 months ago. Very disappointed in their service. read more

Lidia made our visit for my son and myself pleasant. Eye doctor was great!

First I have to say, I have never been so happy with a purchase thanks to the Sales Attendant Jessie... My whole experience here was beyond positive, the Sales Attendant was so good he would answer question before I even knew to ask them,, he went above and beyond to make sure I felt comfortable just A great Employee over all, And then there was the Optometrist ( Susan...maybe ) who gave me the exam was a very pleasant lady who has a personality that makes you smile. I would definitely come back Stantons these are great glasses and those are great people Great service and Amazing glasses 100% happy with my purchase. read more

This was my first time ever getting glasses. Mariela and Jerry made me feel like I was family. They waited patiently while I tried on pair after pair, was attentive as I asked question after question. The level of customer service from the General Manager, Mariela was exceptional! She made sure every detail was handled correctly and thoroughly. Jerry went over and beyond, he even remembered my name when I walked in the store two weeks later. This store goes the extra mile for the customer and greatly appreciate that. If you are looking for glasses, this is the place to be as they truly put the customer first. read more

Dr. Suzie was excellent. She is very thorough, comprehensive, explains things well, friendly, warm. I was impressed. Also, Stanton was open for eye exams when every other optician was closed due to the corona virus. read more

If I could give them a negative star rating I definitely would. The staff does not know how to deal with their customers. I went in for an eye exam and a contact lens exam and boy do I regret it. I had inquired about the $59 glasses but decided that I was willing to pay an extra $20 for a better frames. They told me that the contact lenses would only cost me $120 for a six-month pack. Once it was Time to pay my total came out to $769. They couldn't explain the breakdown of what I would be paying for. I told them that I would be ordering my glasses and contacts elsewhere. Another employee who stated she was the manager came over and told me if I would pay cash that day they would be able to cut it down by nearly half. That seemed very sketchy to me so I asked for my prescription that I had already paid for so I could leave. They wrote down a prescription on a piece of paper but told me that my prescription wasn't valid since I wasn't purchasing the products through them. I asked them for a refund and they told me they could not provide one. At that point they did give me the prescription for the glasses however could not give me the prescription for my contacts. Seeing that I was there for over two hours and my daughter was out of school I had to leave. When I returned an hour later I spoke to the actual manager and she told me that that was not right and that The situation would be taken care of. She gave me both prescriptions printed out and signed by the doctor. I ordered my glasses online which I've done for years and never had an issue with. Upon receiving my glasses I realize that the prescription they gave me was incorrect. So now I am stuck with glasses that I cannot wear. I have since contacted the company to get a refund Or to adjust my prescription. They asked if I would be bringing any new customers in so I could get a discount on the re-examination. I don't understand why I would need to pay for them to correct my prescription when they were at fault to begin with. Hopefully I get this all resolved soon since I've been waiting almost 2 months to resolve this. read more

I finally got to pick up my glasses and they are just great ! When I came in for my exam Mariela and Jerry were really awesome and helped me understand my best options. The doctor is funny and easy going. They have lots of varieties and it is definitely cool to be able to get two glasses for the price of one because you don't get that in many places at all , even with insurance coverage! read more

Best optical staff I've had to deal with in years good prices excellent customer service representatives very friendly staff punctual and effective I appreciate them assisting me my children and my mother with the best service read more

Horrible, place and horrible customer service. Waited 30 plus minutes to pick up my glasses!!!! They need to do something this was horrible, I regret coming here, just go to Walmart they have better prices and better lenses!!!! read more

I bought my firsts glasses, and I had no idea what to expect! Where should I start!? But, Sarahy helped me out so much! She made the whole task so much less stressful, and her input on how to proceed was invaluable, thank you!!! read more

Marissa is so awesome!!! She gave me a great deal on two pairs of glasses and helped me save money!! So excited and happy to pick up my new glasses this week! Come to Stanton optical you will NOT be disappointed!! read more

I have never had a better experience doing something that most people consider a chore or errand. From start to finish, this place is an absolute dream. I was greeted immediately (door opened to me) and got a super friendly welcome and introduction to what the process would be. The doctor was energetic and quirky and absolutely amazing. She treated me like a person, not a patient. The price (for me) for an exam, prescription, and two pairs of frames was $193. Overall, I'm so happy that I found Stanton Optical and that I came in when I did. I've needed new glasses for over five years and other reviews finally brought me in. I couldn't be more satisfied with the experience. read more

Normally I don't like to go to a new place to have this done... But! I LOVE this place, yer they took a while for me to see the optometrist but they made up for it; they have all types of deals going on and with the extra savings given... WOW!! I definitely will be coming back and bringing my girls... Kudos to Heather and Jesse! they were super nice and really helpful! read more

I was a little unsure about using a corporate eyeglass store. I am so glad I took a chance. The ladies in the store were super nice and helpful. Buying glasses was a pleasure for the 1st time in my life! I will update this review after I get my glasses. read more

What can I say from the moment i I walked through the door I was greeted with a bright smile by a lady named marissa....then i got assisted by a lovely young lady named jezhra...i was nervous about my exam and jezhra was very comforting....then I met a wonderful eye doctor named sue...she really made me feel comfortable and corrected my vision the best she could...shes very informative and friendly...last person to help me was a cool guy name Jesse who didn't rush me and helped me looked for a frame...best experience I've had with eye care...really good prices and great smiles..i recommend this place very much! I'll be back read more

One star is more than adequate. Wow, even as I'm typing the prompts are telling me that I can type faster!! So critical and not something I want to be told. On a visit to this location, I heard a woman say that it is a scam to pay for the eye exam up front. I didn't know at the time just how much I would agree that it was. We bought glasses here, and got the bait and switch that people are talking about. The staff, at the time, was very nice. Wrong prescription for my husband, the original dr's exam said he needed bifocals, which he did not. They told him he'd have to get used to it. How can you get used to not being able to see anything at all??? Being a busy DOD employee, he gave it the time, but went back after the 30-day money back guarantee period. Despite the fact the new eye exam showed his reading prescription was the same as the first prescription, the manager refused to say the first eye doctor was at fault for this huge mistake. New lenses were ordered, but didn't get any calls they were in. After more than a month of waiting, we found out the lenses were there at the facility. We paid so much more than I had expected to when I walked in for both of us. After paying over $1,000 we are extremely disappointed in their attitude and business practices. After reading the Costco has price matching, and being a member of Costco, we should have gone there to do our business. We have tried at corporate to get money back, they are useless and clueless of their ability at customer service ability. They do not care at all about pleasing their future customers, make no mistake about that. Do not go here, once you cause what I would call an issue they turn from being Stepford Wives to run-of-the-mill eyeglass providers! read more

I am sorry to give a BAD REVIEW but do not come near Stanton Chula Vista. First appointment the Doctor was about an hour late and just said "it sometimes is longer with other patients". First pair were not done right. I was not able to see well with my right eye. Had to go back. Lost another hour to have another exam made. Came back for second pair ( after waiting for them to call and never did) and the glasses were worse! but this time, on the side that was ok! It was a total loss of time, still without glasses after more then a month and can not trust my eyesight to this people. DO NOT LOSE YOUR PRECIOUS TIME! Go elsewhere! read more