I took my son to Stanton based on the ads. We walked in and the employee told us to sit in the back of the store to be seen by the dr. Several people arriving after us were being seen and I asked why. Dr. said that we did not log in. We had done everything the employee told us to. After an hour of waiting, the dr. saw my son and wrote a prescription. We then had to wait almost 45 minutes for an employee to help us get the glasses ordered. There are no real "$59 for 2 pairs". Several hundred dollars later, she says that his glasses will be ready in 2 weeks. I called every day, not ready and nobody calls me back. I go to the store tonight. My son goes in and they tell him they will not check on his glasses because they are closed. After he tells me that, I go into the store. Jazzmin tells me that they are closed and she WON'T check on his glasses. I tell her that the sign on the door says they are open, the door is unlocked, the lights are on and there are 6 others in the store. After her attitude, which lasted nearly 15 minutes, she turned her phone into my face and tells me that it is now 7:01 pm and they are closed, and I should get out, and "have a nice day." I told her that I would tell her corporate office that this was happening and she said, "I don't care. I am a manager here. Have a great day." If the employees need to close the office a 1/2 hour early, I don't care. but they should have locked the door and turned off the lights and kicked the other customer they were waiting on out of the store first. Stanton should remember that they are might want repeat customers. This is not how to get them! I am going to be at Stanton when they open tomorrow morning. If his glasses are not ready, I am going to cancel the order. I don't care for "managers' who do not know the first thing about customer service and can't be bother with basic civility. Shame on STANTON!!!! Update: Arrived at Staton @ 8:45 this morning to be first customer in line for 9:00 am opening. Guess what? Employee did not open until 9:15 am. I guess their hours listed on the door are just suggestions. My son has his glasses, he is late for school, I am late for work - but Jazzmin got to go home early last night. read more

Stay away from this place. Nobody working there knows what they're doing. I had to return my glasses twice to fix the prescription before finally asked for a refund and was still given the run around to get it from the office manager. So I finally called customer service and requested a refund through them, I told them that I didn't want to speak with anyone from the office anymore. Low and behold, I get a call from the same office mananger that didnt want to refund me. She then tells me "okay, I have to file the refund claim and we'll call you when it's been approved to return the glasses" 1-2 weeks pass and nothing, so I just show up. Another manager helps me and I explained the situation and she said "okay, I can do it now" and i was out within 10 mins. WTH. If it was THAT EASY, why wasnt this offered in the first place?!? What a waste of time. read more

It was wonderfully, all employees where helpful, and work as a teem.

I had a great experience I was welcomed by Diane she is such a very nice and helpful person she helped pick out the perfect glasses for me and my daughter. My kid's loved her. Also Caroline she was very helpful and very fast at what she does. There was no wait time at all thanks for that. I totally recommend this place It's very clean and have great deals on their glasses. read more

This Review has been long over due. I can't stand to walk a Foot in this place. Bad vibes, unpleasant environment and customer service is just poor. As far as the prices and promotions go I can say it is about the same everywhere depending on the kind of frame you are looking for. Just based on my experiences from setting foot in this place I can say "Run!" Just I understand I am writing this during the Covid or whatever. All businesses are going through changes but trust me when I say. "YOU DON'T WANT ANY PART OF THIS PLACE" if this review helped you at all then It was worth it for me to write it. If you don't believe me then please go and find out for yourself. read more

The worst customer service and rude front desk person. I made an appointment online and double check and call the store to verify. I got to my appointment on time and as soon as I walk in the front desk lady ask me to step outside of the store. I understand the COVID situation but you have to be polite with customers and before asking to step outside not wait step ask if we need help or what brought us into the store. i will never go to that location ever again read more

They have no doctors during the appointment to determine your prescription, it is like a zoom call with one. I unfortunately was diagnosed with the incorrect lenses, the "doctors" were very robotic during the entire process and went very quickly. Their customer service was good at the store so therefore I give them 2 stars but I am incredibly heart broken that I have to wait another two weeks for hopefully a clearer lenses. DO NOT GET AN EXAM HERE ONLY BUY FRAMES. read more

Avoid Stanton Optical at all cost. I should have trusted my gut. On 02/01 I had an appointment, which took a very long time to be seen. After being seen, it took another 30 minutes for a sales rep to help me. I ordered three pairs of glasses and was told they would be ready in two weeks. At the two week point, I started calling and was told they were still wait on the lens, Wednesday for sure. Wednesday came and I was told they still did receive the lens and that my sunglasses were lost. That everything should be done Thursday by 5pm, guaranteed.. it now Thursday, I stopped by the store, waited 20 minutes for some to help me (who was very nice) but was told that my entire order had been sent to the wrong store. I asked for a full refund and was told I had to come back the next day.. Stanton Optical needs to understand that their client's, for the most part, are lower middle class to low income. We dont have $500 to spend and waits for something like this. We order glasses because we need them now. The business model here is not designed to last. I should have trusted my gut and went to Costco... read more

As always we had awesome service from the entire staff at the store on Palomar in Chula Vista. Carolyn was so patient and helpful, and really worked with us every step of the way, even while juggling other customers at the same time. She has great interpersonal skills, as do her entire staff. Everyone always has a smile on their face, and they always greet you when you walk through the door. They know who you are, and they treat you like family!!! The Optometrist was great, she took the time to go the extra mile and listen to what I was saying. She wasn't trying to rush me. Kudos to Carolyn and all her staff for such excellent customer service, well done. My whole family is returning customers!!! read more

I've been coming here for a while and it's always been a great experience Dayana I believe is her name the African American pretty lady always helps me out and my family and is always very friendly and patient with us! And I also wanna thank Daniel for taking the time to fix my glasses that I messed up. They have cute frames! read more

if you see their ad saying 2 glasses for $59, ignore it. STAY AWAY from this shady business. This place has shady business practices. You literally have only 20 ugly glasses to choose from. but they won't tell you this until after you have wasted half an hour choosing your glasses. my kid did the exam, we were told to look for glasses, then told it cost $400. when we asked about the 2 for $59, that's when they pointed at a little wall on one side. also no warranty. it just happened my kid glasses were broken and need replaced soon. you also have to wait 2 weeks which they did not disclose until the end. employees were trained to LIE and not disclose. this needs to be reported to Federal Trade Commission for violation of consumer rights. read more

Update: Stanton Optical calles me last week to tell me my glasses are ready. I'm writing this while I wait. It took approximately 10 minutes to just pick them up. What irked me the most from this experience is the person below that told me to email customer service. They did NOTHING but waste more of time. I like the glasses I chose that's why I will keep it a 2 but customer service is ridiculous. read more

I was in dire need of a pair of glasses. My glasses broke the same day my insurance was cut-off, so I went in to inquire. Diana was super nice and helpful, and cut me a good deal on two pairs of glasses. Dr. Susan was awesome to boot. Overall, I would totally recommend this location. Everyone was understanding and knowledgeable. Awesome service! read more

UPDATE: I did manage to get a refund, but it literally took pulling teeth, even though they sent they order with the wrong prescription. Never again will I step foot in this store,! read more

Update I did call yesterday & was on a hold so long I had to hang up. Its not the money, I would gladly paid for quality & service. First off selection is very small for 2 for $59. I would go to a different location. Ive never had glasses before. I wasn't given any advice on fitting or measurements like my coworkers have. This locations seems short staffed & not interested. Went in for the 2 for $59. I was charged over $230. Then I offered my insurance card.. again wasnt asked. I selected 2 pairs with eye exam paid $130. One is too heavy & loose. the other is too tight. I would go somewhere else next time. stuck with two pairs that are not comfortable. Not an ideal first experience. read more

An update from my earlier post. The company's management contacted me via email, in which they apologized to me and assured me that the store was going to take care of the situation and will offer me a refund upon going to pick up my new glasses ( which I'm still excited to get). My next visit will dictate if this post goes to 5 stars, because the store and employees were great overall anyways. read more

Great customer service, from the moment I walked in Mariela was really attentive and helpful. They have good variety and walked me to all the different styles they had. This specific location is one of my favored. read more

Won't ever return. Really questionable financial practices (almost like buying a car). Pushes Care Credit for everyone. Sort of happy with the glasses but in hindsight, should've just paid for the exams & gone back to eyeglass world. read more

Amazing staff!!! They were really attentive and helpful through my children and my appointments. They answered all our questions and even were able to make my son's glasses on the spot, they had a lot of frames to choose from. My son also wanted contacts and they took the time to teach him how to correctly put them in and take care of them given he has never used them before. I was really happy with the service provided! : ) read more

First time coming here and I am not disappointed. Diana is so helpful since I came in she took well care of me very friendly and hard working. It is very clean and they sanitize everything. I recommend them 100% read more

Took my son in for an eye exam today and we had a really great experience. The facility was clean and the staff was friendly and helpful. We were able to get an appointment within an hour of calling and there was no wait to see the doctor when we arrived. Had my kiddo not needed such a strong prescription, they would have been able to make his glasses right then and there. I really enjoyed the young lady that helped order my son's glasses. She was so sweet and helped my son feel more comfortable about needing to get glasses! The only tip I have is to not go in expecting to get two pairs of glasses for $69 and a free eye exam! LOL! The frames offered for that deal are hideous and I would NEVER have put my child in them!!! :) However, I still found their prices to be reasonable and they DO legitimately have that option available (and it isn't just one pair). Just know that if you want a nice look and better product you'll spend a bit more. read more

Daniel was a great help today as he displayed great customer service skills and even provided me with positive words of encouragement as I received a promotion today. Also they have the best deals, definitely come check them out. read more

Worst experience EVER. I don't usually complain and I tend to look at the bright side of everything, BUT this place is disorganized, there's only ONE person if any who care about the customer I think her names Heather? It could be she's just trying to get the job done. You can tell she's frustrated and shows there is a HUGE lack of support. The eye "doctor" shows NO care/concern for patients eyesight/visibility. Ran through everything fast making one confused and just picking whichever (1 or 2) option seemed right. There was a "special" 2 glasses for 59.00 ended up paying almost $400 dollars for both pair of glasses. Not to mention the WRONG prescription and the amount of time I had to wait to receive my glasses when 1 week was promised. DONT GO HERE. Big RIP OFF if you ask me. Not worth the pain ! GO TO COSTCO ! read more

Great customer service and pricing! Priscilla made sure i found the quality and price i was looking for. Would definitely recommend this store! read more

Visited this location today. I was promptly welcomed in, and even though I didn't have an appointment, I was seen, got my glasses and everything in less than one hour. I went in for the 2- $69.99 special...it didn't quite work out that cheap because I had some unforeseen eye prescription issues but it was worth it in my opinion. Their price was better than what my insurance "covered." From start to finish, HEATHER helped me. She was super nice, very knowledgeable and so friendly. The doctor was pretty quirky but also very nice. Visiting this location was worth it for me. Pros: Cost Friendly Quick service Walk-Ins welcome Cons: I really cannot think of any. read more

I have to say i had the worst day at work due to me fighting the fact that i needed glasses. So i went on line and came across Stanton Optical. I booked an appointment i called that i was running late, and when i walked in i was helped by Nick. Let me say he was amazing! Helped me from the moment i walked in to the minute i left. Not only was his customer service on point but i walked away with glasses he offered financing and other options for me. I have to say this was by far the best appointment i have ever been to. He walked me through glasses and took his time to make sure i left with a great experience. I recommend this place to anyone looking for outstanding customer service and great prices. Thank you Nick ! I will definitely be back ! read more

Hello team. I truly wasn't thinking of stopping by but I saw your sign it was very attractive and I thought of checking it and quoting prices for my glasses I truly thank you for all the wonderful work in the job that you did by explaining all the details I highly recommend anyone to stop by and shop for glasses. You will definitely be well satisfied. The store manager, Mariella Jerry are just wonderful. Be sure to stop by. By Roberto read more

Stanton Optical - Come see Jerry and Mariela the store Manager at Stanton Optical..! Best prices in town - Optometrists Near Me - Chula Vista, California

Okkk so I came here Friday the 69$deal was bullshit I really do wish they would have better glasses for that deal I mean come on you guys don't need to scam us if we're their to spend are money anyways ...but I was able to get two pairs for 100 bucks not bad I was pretty happy the guy that helped me was nice n helpful he said they would be ready by Saturday in the afternoon i was amazed that he said that Saturday came I never received a call or text so I called them and the guy told me they will be ready Sunday so let's hope today I get a text I seen they don't open till noon soo we will see I started reading all the reviews I kind of wish I read them before I went in but my fingers are crossed I will update later or whenever I get my glasses read more

Came in to get glasses after not having them for years and Nick was such a great help, genuine, knowledgable and patient he took his time to help me find the perfect pairs. Plus the doctor doing the exam she was very kind too. Recommend if you're wanting a a premium experience while getting a great deal :), thank you Nick and team! read more

OMG !!! soooo i love this place from the reception staff to Dr Houchin , i have really bad vision so my eye glasses always take 2 weeks to get here but here at Stanton I received my glasses the SAME day and i saved a HUGE amount of money in the process .. thank you so much Diana & Dr. Houchin .. I am ecstatic. read more

I brought my wife to Stanton after our puppy ate her only pair be of glasses. Needless to say she was very upset. When we arrived we were greeted by an associate named Isabelle. What a treat..she was so patient and helpful. We left with a pair of Glasses for my wife and another pair that we had to wait for, for only 12 days. The price we paid for both pair was only $300.00. This is $200.00 less than we paid for the one pair that our puppy ate. Plus with the frame plan, I can get a free pair of frames worth up to $119.00 for free when I order my glasses. Wish I had of known about Stanton Optical sooner. The Stanton Optical we went to is located in Chula Vista, Ca. 91910, on the North East corner of Palomar and Broadway. read more

Do not bother coming here don't waste your time the upfront advertising is not at all what you expect make sure you always ask before hand what the real price of everything is before you commit to anything. Other than having that issue the staff lied twice about commitments, manager Mariela was rude and not helpful on any situation. They told me my product would be finished in a matter of minutes which actually made me finalize my purchase. After everything was paid the staff member said that my glasses would be ready in a couple of hours because he had to take his Lunch Break not in 20 minutes as he said. Cool np, but I retuned 4 hours later and they said it wouldn't be ready until two more weeks. thanks a lot will not be returning. No Stars if I could. read more

One of the best optical experiences ever The atmosphere is friendly and fun as well as the service being excellent I was helped by one of their professional Optical technicians Heather Bradley She was amazing in fitting me with my bifocals and contacts and her follow up with me when I had questions was extremely impressive Customer service with a smile and a beautiful attitude like her's is very hard to find now a days especially in most commercial businesses I would recommend Stanton Optical to anybody I can reach out to and to especially ask for Heather for first rate service at a fair price! read more

If I could post this with zero stars I would. Most ridiculous service ever. My first exam was in June. Messed up my prescription. Had to come back for an in person doctor exam because the previous was over zoom or whatever. Messed up my prescription again. Came back & still was messed up. Asked for a refund & didn't get the full amount. Trash. Go to someone else. read more

The offer of free eye exam and 2 set of glasses for $69.00 is a joke, I went with my wife, I told them that we have our own frames, their answer was that I had to pay $45.00 for each eye exam, so I paid the $90.00 for my wife and I, then we got our eye exam, when we were done they told me that the eye exam was $90.00 each because we were not buying glasses...after I explain what they told me before the eye exam I left the place...bad customer service...they try to overcharge read more

I was impressed by the skill of the sales people. They are really good at bait and switch. Ambiguous offers. High pressure.... this offer is only good for today. Fit lenses to your old frames.... oh but not really. read more

I walked in 5/18/20 well under an hour before closing. A few days earlier I had an appointment with LensCrafters and wanted to get a pair of prescription sunglasses. I noticed they had a Groupon for $150 for a "complete pair of glasses" finding options under $150 proved difficult but I eventually found two pairs I liked enough to try on. As I waited others cane in and were helped I sat and waited, be assured someone would be with me shortly. The associate told me the lens was not included with the frame so basically $150 would be taken off the total. It left me paying a small difference which was fine. I was told the order would be ready in 2-3 weeks. It's been 4, last week I tracked it and said it would be there 6/9 that has since disappeared. I called the 800 number and they couldn't verify anything at the store. Meanwhile it took just under a week for LensCrafters to deliver my regular frames. Clearly you get what you pay for. I should have just ordered a pair online with my RX. read more

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I brought my parents here a few weeks ago to get glasses made a few pairs and they loved the prices and the service by Mariela and MO , yesenia were great all the way around today I came in and got my glasses done and they were made within 15 min wow I'm so impressed definitely recommend this place read more

Very helpful and informative staff especially Yasmin. Went in to get a eye exam as well as new glasses. When I went in, there wasn't much traffic but it started to get going very quickly. Although they were great, there needs to be more staff as 2 employees isn't enough to handle the rush. read more

Lidia was very helpful and friendly! The selection of frames available for their eye exam/2 frames deal was very limited, but Lidia still did her best to find out what deal works best for me. read more