Amazing customer service! Needed a poster printed for a conference and they didn't immediately have the paper I needed it printed on for same day pickup. They called me asap after I completed the order to let me know and printed on even better stock with no upcharge. They ended up getting the paper I wanted in later on in the day and just went ahead and gave me my original order in addition to the replacement! Both posters are gorgeous and now I'm so excited and prepared to present!!!! read more

I had a very good experience at this location. I was looking for a 2014 calendar 3 months before the new year (of 2015). It was no surprise that there were none available. The sales associates were very helpful. One gentleman was nice enough to check in the back for a 2014 calendar lying around and voalá! It made my day! read more

Unimpressive service. Asked for a desk, was told to wait downstairs. Waited. The guy upstairs who had told us he'd bring it down "forgot" about it. Pissed me off. Update: The desk was a bitch to put together. At the last step (adding the drawer) we realized that the wood was cut wrong and the thing wouldn't go in properly. By that point, I already hated the damn thing and decided I'd rather return it then have the defective piece replaced. So I called staples and the person I spoke to was very nice about having the desk picked up and giving me a full refund. He transferred me to a colleague who'd arrange the pick up. That person said they'd pick it up monday morning before 12. Monday, after 12 with no one showing up I call the store. I get transferred to someone who assures me that they're on the way and they'll be there in the next two hours or so. At 3:30 I call again, talk to a customer service rep who says that they have no record of my previous two phone calls, or that a pick-up is scheduled. So basically I've been wasting my day sitting at home waiting for them for no reason. She arranges a pick up for 5:30PM. 5:30PM, one guy shows up. It's a heavy desk. He obviously can't do it himself. I ask if anyone else can come, he says no. He says no one told him the item was heavy (I live about 2 blocks away from the staples, so doesn't really make sense to have a light item picked up...). I help him get it into the hallway and carry it out. Hurt my back. At the foot of the building, another guy shows up to help him. I ask the other guy why he wasn't there 5 minutes earlier and he just smiles at me. After they finally got the desk back, they gave me a full refund. The point of this long story is that I was prepared to re-review staples and give them a good rating based on how nice they were being about me returning the desk. But after the pick-up fiasco, I'm leaving they're rating at two stars and they're lucky I don't lower it. On the one hand, everyone I spoke to at Staples was very nice and polite, but on the other hand, who the fuck tells me they're arranging a pick-up Monday morning and then confirms it when I call the second time, if there is in fact no pick-up scheduled. I sat at home all day waiting for these asshats and I just can't believe that even when I called to check where they were, nobody actually checked anything and I was just told that they're coming soon. What the hell? Is that standard procedure in Staples training that when customers call to check on pick-ups, workers just say that its on the way even if they have no idea? Special mention should go to the customer service rep I spoke to at the end who fixed things, but I'm still angry at having an entire day wasted by Staples and then having to deal with inept delivery people. read more

Incompetent staff. Printer was jammed and didn't work, staff left while they were trying to help me. Absolutely not coming back.

Yesterday afternoon, I was in & out. Therefore I assume that I would be there for a while, Lol... The sales representative Fransheska was very patient & Kind dealing with me I have Chemo brain. I didn't realize that I was able to scan personal documentation to my email account. Once again I was very please with the service I received yesterday. THANK YOU!!! read more

The Devil must live at this store--that's how terrible it is. I would give it 10 NEGATIVE stars if I could. If you get something done in the print center expect to go back at least 3 or 4 times. I've had 4 books scanned and 25 copies of a workbook printed and bound since mid-December. They've messed up E.V.E.R.Y S.I.N.G,L.E O.N.E not just once but multiple times. Sometimes I've brought something back to be corrected and taken it home and the SAME thing was wrong! I even had the VP of Staples and like 10 other people get involved THREE TIMES!. Still no luck. Don't even think about having great service....just consider yourself lucky if the job even gets done. The people there act like they are put upon to do the job correctly--let alone do it correctly the first time (that would be an act of God). read more

The copy center staff is very helpful. I was trying to use the self-service and the associate helped me walk to the paper isle to find the correct materials, warned me about potential issues, and took the time to explain everything to me. I really appreciated it! read more

Like most Staples in the city, there is a quality that is lowered, more so than going to one in the 'burbs (where I feel variety and selection is better, just a general preference). This one, I feel, is one of the best. I always feel like even if I can't find something I am looking for, their staff is always so helpful at this particular establishment that I feel like the experience makes up somewhat for the lack of inventory. I did have a good experience when I needed biz cards in a pinch. You can design your own at the terminal, they print out a prototype and you get them turned around in 1 day. Sweet. Especially when a competitor (I'm looking at you, FedEx Kinko's) has at least a week and no rush. Boo. However, you get what you pay for - well sort of. I thought their processing was bit pricier than what I pay for mail order, and their quality is much lower. The good news was that I was able to get some cards in a pinch, the bad news is that they didn't look all the great, but all the info was good so that's what I paid for. If I need biz cards in a pinch again, beggars can't be choosers, I'll be back at this one in the future. read more

I am reading the nice reviews for this location and I wish I could add to it. I am actually sitting here waiting for my print job. I wanted to self print myself and had a little problem. I asked a female associate for some help. She was talking to me rudely and wouldn't listen to me when I told her that my file will work. I had been printing out pages. I just needed the whole thing now. She took it to the back in a huff and started working on it and never even put me into the loop of what she was doing. Ummm... Sorry, this is my document. I am sorry you don't like me because I was right about my print job but that does not give you the right to be snobby about it now. Seriously annoyed. read more

Typical Staples experience. Upstairs for equipment: lots of customers milling around. A couple of store clerks who were unapproachable. It was faster to leave and walk 10 blocks to the Apple Store where I got waited on in 10 seconds. read more

my a paper shredder needed to be replaced but the warranty had expired. To my surprise an employee supervisor looked into the matter and resolved the problem by replacing the shredder within one phone call. At the two locations that I had cause to visit, Customer service at the Hylan blvd and the Forest ave stores was exceptionally good. My compliments to Staples and will highly recommend this business to all. read more

The color printer tends to print off at the bottom of a page. Also, it is not always centered properly. The staff is so so. Harry is often rude and at times seems to belittle the knowledge of customers about what they want. Susan is okay, very sweet but takes time to work out requests. Omar is by far the best person to help you with printing and copying. Although he has a line, it's simply because of his popularity. All in all this is a place of convenience. read more

I didn't find exactly what I was looking for and the price was higher than I thought it would be. Not a BAD place, but ask your friends and maybe you can be referred to some place better. read more

I go here a lot because of location and convenience, but I rarely have a good experience with customer service. They're aloof, slow, and don't seem to enjoy working there. read more

Far and away one of the worst-managed Staples in the tri-state area. Because it is in a relatively poor neighborhood, servicing a largely non-English speaking clientele, there is an absence of managerial responsiveness to customer need, and very little feedback. It is also one of the few office supply outfits in the area. Individual stores in the area may carry some similar merchandise but their discounts and availability of goods will not rival a national brand like Staples. The service people (cashiers, copy center employees, etc.) are no worse than at any other branch; the sole responsibility for the poor service lies with the management or lack thereof. Such glaring oversights as having only one or two cash registers open when there is a large volume of customers, keeping no personnel on the floor to offer customers help and a wait time of 10 min. when one is paged, an endlessly ringing telephone that indicates a customer's call is not being picked up, the inability of specialty staff to be located, the confusion of staff about how or where to search for products--all suggest that there are few customer complaints about the management and an unfortunate tolerance for this only large retailer in the area. It will take a concerted effort to improve the management of the store, get employees better trained, and, most likely, to retain employees. read more

The worst staples ever after waiting 20 minutes without being greeted by any associates I was told that my online order that guaranteed to be ready by 2pm were not ready at 6 pm . I was looking at my business cards on the counter for 40 minutes ..then had to wait for associate to cut them . Took me an hour to get outta here read more

Staff is helpful, but this store is woefully understaffed. I've had several experiences of long, long waits at the Service Desk. Today I finally decided to post a review because I was still thinking about it one day later. I left yesterday morning without what I went in the store for. And it took 25 minutes to trying, with no progress. Basically 10 minutes to wait to ask the Service Person what kind of paper I should buy (I had a sample), 10 minutes of fruitless looking for the paper she told me to get in the paper section (couldn't find it, and the sales associate -- there was only 1 working -- had no idea), and then the ONE color printer couldn't read my USB (the B&W copiers could read it fine though). The woman behind the service desk told me should could print it for me, if I waited for her to help the others in line. At this point, I was 25 minutes in the store and couldn't wait any longer. I'm going somewhere else where I can a few color copies made in less than 1/2 hour - tomorrow. Also, note that the B&W copier/printers have BIG signs on top of the machine that show pricing for both B&W and color copies. But, you won't know that you can't make color copies until you go through the process of putting in your credit card, your USB, selecting your file, and then fruitlessly looking for the Color option. Which you won't find. The BIG sign showing the price for color copies is misleading. You have to read the sign low on the side of the machine (light grey font on ivory) to otherwise know in advance that the machine doesn't do color, which you can't see when you're standing in front of the machine. read more

This is just an OK staples location. Normally I don't expect much in the customer service department from Staples or any large chain store however the employees that worked here the day I went in for a router were completely clueless. I guess with the internet, no one needs to really know anything now because consumers can just research anything for themselves. But sometimes it is nice to be able to ask someone a question and have them know the answer especially if it is in their job description. The store is well organized and the employees are friendly...just not knowledgable at all. read more

The staff are not the best informed. I bought a printer that was supposedly wireless and supposedly plug and play. It has never worked properly despite many calls to the manufacturer. And it was not cheap. I just spent 20 minutes trying to check out after selecting items on staples.com. When that didn't work, I called the store to find out if I could still get free delivery if I went there to make the purchase. I was told the delivery charge would be $18. I am fed up. They just lost an almost $100 sale. read more

This store is horrible, and I used to work at this Staples as well. Associates wouldn't even place the item in the correct isle, they'll just throw it in anywhere. The Management isn't good either and they have attitude. The lines are slow and the service isn't that great either. The Staples at 14th street is much better and way more organized. read more

What A SHAME!! 0,60$ for a black and white print!! They don't let people use the cheap printer! 15$ for a very bad quality binder!!! Very poor welcome. The staff seem to be force to work there. I have been there 4 times but never again! read more

Staples did a "diagnostic pc tune up" on our computer for $69.95. Actually they did nothing. This is an excuse to sell you a new hard drive. They did zero, zip. We asked them to remove google toolbar, which was slowing things up. They said they would and didn't. Don't waste your money. read more

I had a last minute large printing job and they made it happen. Fathema was a great help and the whole print crew were friendly and professional. Really great service! Thanks! read more

every time I go to this store for photocopying or faxing, either machines are not working or/and there is insufficient staff. Staff are used for private projects and they seem to prioritize this over customer service and the manager is incapable of organizing her staff. Today, when the second machine did not work I complained to the manager. I had to wait 10 minutes to get service even though the machine told me it wouldn't work and the customer next to me was having a similar problem. And there was an employee at the back doing a private project I called the manager who did offer to copy for me on their machines, (an unusual and courteous service). When I complained about the consistency of machine being out of order, the manager as usual launched a defence of staples. ( I think they don't have enough staff). She then said she didn't know why I used staples if I didn't like them. If I felt that way I should get out and never come back!!!!!!!!!!!!! 1984!!!!! I can't go anywhere else because Staples has such a monopoly they have put all local businesses out of business. The manager is well meaning, but totally inadequate. I feel sorry for her. read more

I found Staples extremely useful when I first moved to the city. I bought a TV stand, recliner, desk and desk chair there. They do free delivery and will assemble the furniture for $5/item. I probably won't have occasion to do business there again, but I think it's a convenient place to get furniture in the city, particularly for students. read more

This Staples on Broadway on the Upper West Side of Manhattan has all of the characteristics of one of its bankrollers, Mitt Romney. The place is generally void of any soul or customer service, its feautured sale items are frequently out of stock almost as soon as they are offered, and the minimun wage, untrained staff has practically no knowledge of technology or office supply needs. I go there from time to time only because of the location, but the next time I buy a ream of paper, a cartridge or some office supplies, I am just waiting to hear my cashier ask, "Do you want fries with that?:" read more

SUPER helpful' Nazara and Alicia helped us get a big job done fast. Cannot thank them enough.

This location is useless. Their inventory for things any more complex than a stapler is non-existent, even though the store appears to be full of stuff read more

I called in advance to ask about a print order I'd submitted and was told to come by and pick it up in a half hour. When I arrived, they told me the printer was broken and they'd "tried to send an email but it didn't go through." C'mon. read more

I am writing this review and giving it 5 stars because the manager, Gerry, went out of his way to make sure that my original requested item be in my possession in time to use it. There had been a misreading of the printed list I showed the employee who helped me, thus causing me to purchase the wrong item. Gerry stepped in after a phone call several hours later, and fixed everything, arranging a convenient way for me to get my original intended item. Thank you SO much. read more

Terrible customer service. Called asking to see if something was in stock. I got put on hold 5 times in 45 minutes. Each time, a customer service rep picked up and said "how can I help you." If Staples can't handle the phones, they shouldn't even offer the option to call. read more

I am always amazed to remember this megastore is two blocks away and open most of the time. I go there for printer paper, printer cartridges, fax machine ribbons, 4x6 blank index cards, yellow pads, envelopes, file folders, backup CDs, CD cases, lamination for cards I keep in my wallet , occasional UPS package dropoffs ... staples from Staples. I buy other stuff when it is on sale: a shredder for very little, a fax machine for a little more. Sometimes I order something by phone and it is there for pickup the next day. You can't love Staples, but you can pretty much depend on them for stuff like this. I would never buy anything serious there. The staff on the second floor seems to know what it is doing. But not the rest. read more

Used to be a pretty good place to buy electronics. Some of their (especially female) associates are still top-notch but overall their customer service has gone way downhill. They also had a bunch of models displayed for sale and none of them (instead of the more expensive ones) were in stock. I really felt bait and switched! read more

I have found the copy center staff to be very helpful and they always please me. Through no fault of their own, there are times when you have to wait for service. They do a great job and are very polite. If someone is not helpful, I would ask for the store manager. read more

I give the general store associates some credit, as it seems they are always waaay understaffed. So I choose to say it's the fault of the General Manager of the store. For never having enough employees on hand at a time. For example, I've gone to the copy center a few times, where there is often just ONE girl (sometimes two, struggling to help everyone at once. Not here fault at all, she can only do so much by herself, and is clearly trying.. If they've got this busy location they need to have more employees on hand at a time.. Simple as that. read more

The only, ONLY reason to go here is if no other store in the neighborhood will do. If you want stationery supplies, try the place on the north side of 72nd Street between Amsterdam and Columbus. Staples is a huge chain, so I guess they can have one store with wretched service -- and I mean truly wretched. I dropped off a return package at their in- store USPS service and it went missing. I got three different, indifferent explanations from three young women who might as well have been twirling their hair and saying "whatevah". Finally got help from a young man who was more professional. I understand this is probably a minimum-wage job, and I work for a union, but come on! Downstairs feels like a dungeon, and there's virtually no one around to help. Nightmare! read more

Went in to print out a few documents. When I got to my last one, the BW printer wouldn't work because it was out of magenta ink. Called over an associate, who was baffled as to why it wouldn't print black and white without magenta ink. HP printers are well known for that design "flaw" and someone who works at an office supply store should be aware of that. Still, it should not have been a huge problem, except he didn't know how to fix it (yeah, the Copy/Print associate) and acted like it was my fault somehow. I needed to go so I gave up on printing my final page and logged off. I was still charged for it. I called back a little later to ask if the page had rerouted to another printer or eventually come out of the original one and went through 5 different employees picking up the phone, saying they would check the printer trays, and never coming back. Eventually someone came back. My document had not rerouted. Which should be the default action if a printer fails, just like it is everywhere else that has more than one printer. Never printing here again. read more

This is by far the worst Staples store I have ever called or been in. I wish it was possible to rate a location with "0" stars. Don't trust what the associates tell you by phone. Also, don't order any items for pick up using same day service because chances are it won't be ready. read more

Made a purchase on Jan. 3'16, with the promise of a rebate in the amount of $24.00..Four months and six futile phone calls, I still do not have my rebate. The run-around includes; the system is down, we have an incorrect first initial, we have the wrong address, the credit was issued on Feb. 18, the credit was issued Feb. 22, but still no credit....The rebate center is staffed by robots who use first names and lots of apologies, but do not resolve issues. Who to call next? read more

this staples location is horrible. managers don't support there staff. employees steal from employees. managers replace customers clothing that they damage with products and it is sad. horrible service horrible. read more