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    Delay in service email
    Paris W.

    Ordered wrapping paper on December 3rd, got a call same day that they couldn't process my order, that it needed to be sent to a warehouse, and that I would be notified when it was ready for pickup... Kept checking the order status and the status never changed from "order placed." Got an email not long after that stating that my order was delayed and wouldn't be ready until after Christmas. I decided to be patient and wait. January 4th I reach out to customer service because the order status never changed. They said it was still being worked on and I would be notified when it was ready. Irritating, but ok. Kept checking the order status and nothing changed. Today, 2/5/26, got an email saying I picked up my order. Called the store to tell them I did not pick up the order and they said that my order had been ready since before Christmas and because it sat there for 2 months THEY THREW IT AWAY!!!! They told me that I should have not contacted customer service and should have called the store. How would I know that??? I told them that I still wanted my order and they said they would remake it and it would be ready after 4pm. Went after work to pick it up and the guy at the checkout counter was the rudest man! No eye contact, condescending tone, and not very nice to the guy he was training. Just all around a horrible experience. So disappointed that I was told I would get an email when my order was ready... never got an email. I just don't understand why the store never reached out to me. They acknowledged that there was system error but still placed the blame on me for calling customer service instead of them as if I know how their system works. Then to be treated bad in person when I went to pick up the order... I will never shop at Staples again.

    Associate

    We went in at 6:36PM and asked the lady in the copy area if my wife & I could have our passport pictures taken. She asked the guy at the front register if he could take passport photos and he replied "no". Then she turned to us and made up an excuse and said they couldn't do it because the system is down. For taking photos? Huge waste of time, if your passport photos are down after a certain time, post that on your website.

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    10 years ago

    There's always a Friendly staff, and willing to help. I never have a problem finding what I need here.

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    8 years ago

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    Amber

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    9 years ago

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    Amber

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    12 years ago

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    12 years ago

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    13 years ago

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    9 years ago

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    Heather Westrich

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    10 years ago

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    Page 3 of 3

    Ask the Community - Staples

    Review Highlights - Staples

    Came in today to do my TSA Pre-Check, and had fast friendly service.

    Mentioned in 2 reviews

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    QCQ Repair - XBOX Original controller cable replacement. Not connecting with your console? How are you going to play your favorite games.

    QCQ Repair

    (98 reviews)

    I don't usually write reviews, but QCQ Repair absolutely earned one…read more When I first started looking for someone to repair my Halo Infinite Elite Series 2 controller, I came across QCQ Repair. The only thing that initially made me hesitate was that it was a home-based business. I decided to keep looking around and even visited another highly rated repair shop in the area. Before I could even ask if they could repair my controller, they immediately recommended QCQ Repair. That told me everything I needed to know. From the moment I spoke with Jose, I could tell he genuinely knew what he was doing. With over 10 years of experience, his knowledge and professionalism stood out immediately. He took the time to listen to my concerns about my controller, understood how much sentimental value it had to me, and even understood how excited I was to play the upcoming Halo Remastered. What impressed me the most was his honesty. From the very beginning, he told me there was a possibility the controller couldn't be repaired because of how Microsoft designed the Elite Series 2. He didn't make promises he couldn't keep or give me false hope. Instead, he was upfront and transparent, and I respected that more than anything. I dropped my controller off on July 3rd, right before the holiday weekend, and he was still willing to take it in. A few days later, he contacted me with great news--he had successfully repaired it. Not only does my controller work perfectly again, but he also replaced the joystick with an upgraded component to help prevent the issue from happening again. The price was more than fair considering the complexity of the repair and the cost of replacing one of these controllers. What really sets QCQ Repair apart is that Jose genuinely cares about the quality of his work and his customers. His business isn't about getting people in and out as quickly as possible--it's about doing the job right. That's exactly why his reviews are so outstanding, and now I completely understand why so many people recommend him. If you're looking for someone who is knowledgeable, honest, experienced, and takes pride in their work, I couldn't recommend QCQ Repair enough. I'll definitely be coming back if I ever need another repair. Thank you again, Jose. I truly appreciate bringing one of my favorite controllers back to life.

    Good ps5 hdmi port fixed , but was a really bad job not professionally at all looks sloppy and…read moresideways still , and owner has no communication on prices and changes them last second , would not recommend tbh

    Staples - shipping_centers - Updated August 2026

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