I have to say I am very impressed with my interacations at this store. First, we went in a few times looking at printers and tablets. The sales people were very helpful and knowledgable. We even had the tech guy out to our home to try to fix a scanning problem. We had a horrible issue with Geek Squad at another store, but our experience with Staples was excellent. Then we bought the printer and had some follow-up questions on making it print wireless. I called Jose, the tech that had been to our home, and he was very professional and helped me over the phone. This is where we will be purchasing all of our office products. We also could have returned the printer within 14 days if we were not happy with it, which took the pressure off. We are happy with it, especially after Jose answered a few questions. read more

This review is for the Copy Center. Melissa was amazing and friendly while taking my order and Cat was OUTSTANDING, They knew exactly what I wanted and it was done in an reasonable amount of time. They definitely made the process as painless as possible. Thank you so much! I greatly appreciate you both!! read more

Not a big fan of this place but its convenient for its location. I had sent a color print job online and they printed it out in b&w, not the most detailed oriented employees. Also I went to get rung up and the systems were down and the person ringing me up was very ansy. I must have gone on a bad day. read more

They make you give stars they should make you give negative stars . Came looking for a desk for my iMac. Walked no one said boo or hello. No one said anything till I set in a chair over by the desk by then it had been 30 mins looking at the desk and trying to find the price tags on them. Last time I will be in this wack store. read more

I have great customer service at Staples today. I purchased personalized calendars on Groupon and was having some trouble uploading the photos. I went into Staples and employee Jess help me upload the photos and even put them in the in the correct layout. The calendars look great and we're ready the same day. Based on the customer service Jess provided I would definitely shop here again. read more

A pretty good company. I was just recently at this Staples and had a lot of help from Christopher in the prints department. Yes, you can probably get your prints cheaper online on some random site. But, I do like the ability to customize and see how everything is going to look in person. And the service Chris gave was exceptional. I'm really looking forward to my next visit thank you for your guidance and printing wisdom. read more

Staples does not do rebates even when they are promised. Several years ago they never sent a small rebate for some shipping labels (it was for maybe $10). However, in August my daughter and I bought a couple of laptops at this store. Each was supposed to have a $100 rebate in the form of a prepaid Visa card (so $200 total due to us). Despite submitting the request several times and even going to this store and waiting around over an hour while the store submitted the request, we have never received anything except still another postcard saying the rebate request was denied. Avoid all Staples. They are unethical and don't ever think you'll get a rebate no matter what. They are totally incompetent. I'd say shop online instead but not on the Staples site. read more

Amanda in the copy center is the best thing since sliced bread. Go see her for all your printing needs.

We bought a Toshiba tablet at Staples, and unfortunately did not discover that the plug was faulty and could not power the instrument until after Staple's 30 day return policy was up. Toshiba has decided that the lack of power is due to "customer damage" and will not honor the warranty, so we are stuck with a brand new unusable tablet. Not sure if the damage was caused at the Toshiba plant or while being stored at Staples, but neither store is stepping up to the plate on this one. read more

Get it together Solana Beach Staples manager! The back-to-school season shouldn't come as a surprise to you. You're surrounded by schools with parents who have resources. Stay stocked. Replenish your shelves. Clean the place. AND FIX YOUR FLIPPIN' HVAC! This isn't a third world country. it's Solana Beach. The poor employees are sweltering in 80-plus weather with an air conditioner that "only works in the back." And what's with all the crap you sell in the kiosks at the front? It's not Cracker Barrel. You're an office store. Be the best office store you can be. read more

WORST SERVICE EVER! The self serve printers don't work and nobody tells you. I even got charge the $5 for using the machine to find out it doesn't work and didn't get my money back. Not one employee told me the machines were not working even though I was standing there trying to print for more than 10 min. read more

This is a 5 star review for Georgina. I had the pleasure of meeting her yesterday and was so impressed with her superior customer service, I felt compelled to acknowledge her on Yelp! She greeted everyone with a smile on her face and a pep in her step. Her happiness and courtesy made my visit to Staples an absolute pleasure. Keep up the great work! read more

Went in to buy an office chair today and asked them to build it for me. Usually it takes 24 hours to do, but they hustled and had it for me the same day. Special shoutout to David L for getting his excellent customer service and getting my chair done within a few hours. read more

there stuff is friendly and helpful. when they were unable to answer my question, the staff diligently looked up the information that I needed. although there selection is a little limited to products they produce, their products are durable and well priced. http://www.childcustodyanddivorce.com/ read more

ok. so my neighborhood staples closes down in College ave, and now i have to drive to mission valley to print my shipping labels. When i get there i was relieve their was no line of customers. One of the technicians approaches me , and i tell them i have some documents to print from my USB drive, she quickly lets me know there is 3 hour waiting. This was my third time i get the "3 hour wait", so i move towards the self help machine and come to find out the machine wont print multiples documents, you literally have to go back & forth for each document. As i was tabbing the screen i hear an older lady wanting a print job done, and this same tech that dismiss me, accepted the older white lady job, i was left wondering if my race had something to do, or maybe they were just good friends from the sound of their conversation i thought. Anyhow i wont ever step foot at this particular staples because i don't want to wait 3 hours, be push a side, and deal with the one at a time self help machine, NO THANK you. read more

I came to the Mission Valley store to get an item I'd seen on their website where it said there were lots of the item in this store. When neither the staff person or supervisor (?) could find it, I became righteous, frustrated and crabby .... I'd gotten myself confused and discovered while there that I was WRONG about the item! Both of them were cordial and helpful even with my bad attitude. I think the supervisor (?) was Jeannine. Customer service is a tough job in general, but I have to give extra credit to people who continue to be cordial and helpful when the customer is crabby.... and WRONG! Thank you both! read more

Another brick and mortar store that's become superfluous. I'm giving it 2 stars, however, for the nice young woman who was so helpful when I was in here the other day to check office chairs (I didn't really care for any of the models they had out on the floor) and some calenders for 2019. I like having an old-fashioned day planner book for each year, even though it's not really necessary having an iPhone. Anyhow, they didn't have the exact book/planner I like to buy every year; Staples had a similar version of the planner which is the same size as the one I usually buy, but it has a few more pages added (which are really not necessary). So, the planner was about $30.00 including tax and I (foolishly, it turns out) decided to buy it. And when I got home, I checked on Amazon and - low and behold - there's the book I like for HALF the Staples price: $14.95. Now I ask you, dear reader, am I an idiot or what?! What was I thinking not going to Amazon FIRST?! Sheesh! read more

Needed a quick print job and Ricci delivered! Efficient, knowledgeable and courteous. Erik also was great and helpful. Together they got the job done and made one happy customer. read more

Horrible customer service. We walked in and there were three associates just hanging out at the customer service area. We obviously needed help since we walked in with a printer in hand. The girl was extremely lazy with her attempt to get us help. She told someone to help us, but he was clocking out so she left us there and said someone would help us soon. Mean while she just went back to yelling across the store. Then a guy asked if we'd been helped and we answered no. He was surprised that we were standing there, non the less he was NO help. We had a warranty issue but because we bought it at another location. He just gave us a paper with a number and aid you'd need to call that store. I asked, can you not help us and he said no! I mean seriously, it's Halloween and no one was in there to shop but this guy couldn't help us by calling the store for us! I was so upset, I walked out went to Best Buy and bought a printer from them! read more

I returned next day deciding to speak to the Manager. She was very helpful and I left with the items I attempted to buy the previous day and with a discount I didn't ask for. Thank you for that! Problem is the new credit security Staples uses CERTEGY denied my check so I won't shop at Staples in the future. I have written checks for my office supplies there for over 20 years! I will return to Office Depot. I have done business with both stores, they seem equal in prices and service and Office Depot will continue to accept my business checks. Like most people I am trying not to use credit cards due to the high percentage rates charged, I prefer to use checks. Never bounced one in my life. read more

This review is about their deceptive advertising. Staples used to have great prices and promos on cases of multi-use paper. There would be promos for cases of paper for under $20 - you pay full price at check-one and you get a rebate form to claim the difference by getting a Staples gift card. They stopped this type of promos over a year ago. Then they recently was promoting the Staple Plus membership for another $40 (discounted to $15) for a year and one of the sales pitch was to get a case of multi-use paper for just $27.49 everyday delivered. Not a bad deal so I signed up. Cases of paper usually comes with 10 reams of paper but upon reading the fine print, the price was for a CASE OF ONLY 8 REAMS of paper!!! Who has ever heard about a case of paper with 8 REAMS??? Deceptive. Now they are pushing paper for only $19.99 but now this is for only 5 REAMS so for 10 reams the price will be about $40! Not a deal at all. Thinking of getting my refund back for the membership and cutting ties with Staples. Sticking with Costco with their everyday low prices. read more

Customer Service is non existent. We had a price issue. The price ringing up was incorrect and higher than what it was marked at. Representative Reggie pretty much gave us the products back and told us to go figure out the price issue. Mind you we had already been waiting in line and it would of only taken 1 minute literally to check. We grabbed the correct price for the item that incorrectly rung up and waited back in line.... Reggie go kick rocks and pound sand, is not how customers should be treated. read more

Slow service and then when we got to the front of the line, we are informed that it will be 4 hours to get color copies made. Apparently you have to go online to submit your order. You can do self service but only on regular paper. So we went to the Hazard Center FedEx and they did our order wihin minutes, and did a beautiful job. read more

We recently took some chapters of a book my husband and I are writing to Staples, to get copies made of sections we wanted to be able to work on together to proofread and make revisions. The guy working there was kind of rude, and we probably should have given up on using Staples copies. Unfortunately, we left the pages to be worked on, giving him clear instructions on what we wanted. We came back a few hours later, as we'd arranged, and he gave us the pages he'd prepared. WE PAID $105 FOR THE COPIES. When we got home and checked the pages he did for us, we found 1) pages omitted, and 2) several pages out of order. AND he'd charged us the entire $105!! read more

Ricci in the printing department was a massive help! He went above and beyond and I honestly don't know what I would've done without him. I've used several different printers around San Diego but from now on this is my go to. Thank you! read more

Very nice staff. Youg the manager was really nice to my wife and son. They bought a laptop on Black Friday and he was very helpful. My son was very happy and said all their questions were addressed. I called on a question later and he was the one that also helped me. Would recommend this store. Cool place to shop. read more

Great customer service in the printing center. The employee working there got my print out quickly and was very pleasant. It was very unlike most my visits at other Staples location. read more

I went here to pick up a printer I had ordered on-line and to submit my old printer for a discount on the new printer's price. It was such a production. At one point I had three different Nancy Drew Staples sleuths working on the case. The mystery did finally get solved, but not before having to mentally staple my lips together to avoid saying un-nice things. I was in the store for about 40 minutes for this seemingly simple task. read more

Don't bother trying to print anything here. Though the staff are friendly and try to be helpful, the limitations and resources they have at hand make printing at Staples an ordeal at best. I mean seriously, the wifi is set up to not work with Macs? read more

No service. Two people working whole store. Was there to buy office technology and standing in clear view of register. Cashier could tell I was looking for someone to help but did not let anyone know. Finally had to go find someone. They didn't know any thing about the product and even stated that the description posted was awful. After pulling the monitor I needed and verifying that that it wouldn't work he headed back to register (where there was a short line and another cashier) instead of seeing me through to another selection. Other people entered the store and other staff came on and were helping others but ignoring the guy who obviously came to spend his money in the expensive part of the store. No one said... there is someone over in computers who has been waiting awhile for assistance. Ridiculous! Should not have to send up a flare or chase around the store to get service with something like office tech. No communication or leadership in this store. read more

I went in the next day and Catherine helped me with my order. She was so sweet and was very apologetic about my situation from the evening before. The cashier was super helpful as well. Thank you for turning my experience around. read more

I love this store. They have everything office-related you could ever need. Every time I come in here, I spend at least $100. They're not usually very busy but back to school will change that. Right now there are so many items on sale. I could not help myself. I bought an etch-a-sketch and a slinky. Plenty of parking here and there is always someone close by to help you find something. read more

Horrible customer service, basically non existent. Went there today to print something out of my email. No one, I mean NO ONE came over to assist me, I had to figure it out on my own how to go about print my document. There were sales associates on the floor, granted, one of them was helping people, the other , a woman, walked by me a few feet away, literally like 3 feet away and her eyes turned to me, but her head was facing straight, and you could tell her face was like "ugh i hope this customer DOES NOT ASK for my help", she had the "Don't bug me" face... I am like THE CUSTOMER, I am the reason you have a job and put food on your totally disgusting face and attitude. This happened on 7/24/15 between 4:08 and 4:12 PM I serviced myself, Figured it out on my own cause NO ONE even came to help me, as other customers forming a queue in the shipping/ printing department. And the woman/ employee walked by them too NOT offering her assistance. TRULY BAD CUSTOMER SERVICE read more

This day I was in a serous bind where I needed to create and have a brochure the same day! The customer service in the copy center by Christian was amazing. The patience and understanding were second to none. I admittedly missed all of the timing deadlines and I was able to get the material anyway! Thank you so much! read more

Terrible service, wife went in this evening and needed card stock from an upper shelf. When she couldn't find anyone to help she went to the register to ask for assistance. The cashier very rudely informed her that everyone was on break and it would be about fifteen to twenty minutes before anyone could help. Take the extra few minutes and go to any of the stores nearby, definitely not worth going here. Second time in a row we have had customer service issues. read more

This review is for the copy and print department. Let me start by saying, I am not only a former Staples employee but was in the Copy and Print at my store for 3 years. I always choose staples because of this background. I have always thought they hire the best of the best employees and have never had a bad experience until yesterday. I went in with my drive to print 1 resume that I was trying to drop off at a hotel nearby immediately. As soon as I approached and said I needed to print something I was pointed to the self-service. This is terrible customer service from the start. First you ask questions to determine what kind of print job the person needs before assuming they just need to do it themselves. Once the information is gathered you can present the option of self service but always try to help your customer first, not brush them off to do it themselves. I next stated that I actually need him to do it because I don't have the resume paper. He stated because of his production line being backed up any print jobs would be at least 2 hours. As a former employee with knowledge of this process I understand why he stated this, however, it would have taken longer to literally input all my information into the computer and get me in the production line then to just print the stinking copy. In fact the time he spent disagreeing with me over the print order was longer then it would have taken to just print the resume. Anyhow, I suggested he sell me the paper so that I could print it on the self serve myself. He refused, stated that the only paper approved for the self service machines was the paper that was already in them. OKAY again, I understand the idea behind this policy, you don't want people bringing in their own paper that isn't made for the laser-jet printers, but THERE is NO REASON that you can't sell me the EXACT sheet of paper you have behind the counter so that I can print it on the printers you have in the self service machines. Any paper you use in the copy and print center on the laser jet machines should be approved. At this point I saw the manager Fernando in a grey shirt behind the counter and stated that the associate was making things quite difficult and that I would rather just speak to the manager. The manager approached and I told him the situation. He stated that the associate would know more about the copy center and paper then him and asked the associate the situation. The associate repeated his statement about approved paper and the manager stood behind his decision but offered to print my document when the lady who works that department returned. Really? You are the manager if you are going to jump it up in the production line, just DO IT! If you can't print a simple resume while covering a lunch break for an employee you have no business being a manager in my opinion. All in all, I actually left this store completely dumbfounded. I looked at him and told him I used to work copy and print and this idea of approved paper and lack of customer service was ridiculous and asked him to please point me in the direction of Office Depot. I have never gone to office Depot over Staples until yesterday... I am shocked at this stores lack of knowledge, poorly trained management, and terrible customer service. I went to Office depot and found a much more friendly welcoming environment. Major fail STAPLES. get it together. I will say it is my belief the associate was from a different department and just covering C&P lunch break, However, the manager has absolutely no excuse! read more

The staff is uninformed about their products or even the items on sale. Lazy. Not helpful at all. This made me realize why I go to Office Depot. I will not be back. read more

Do not use Staples Computer free check-up program. I used it a few months ago and they recommended memory upgrade, but did not check for computer "freeze" so I took computer home and didn't give them my busy. While they had had my computer for 3 days they did mess up my curser setting. When I took it back they said my computer must have a virus and they couldn't get Internet explorer to open (they didn't try using Safari). In frustration I took computer home. No virus and I can open web sites, etc. curser still doesn't work. Evidently they just wanted to get rid of me. Never use Staples. read more

Went into the store to have a print job done, we had a flash drive with a PDF on it and needed 100 b & w copies of a nine page document done before the end of the day! We're told that they were so backed up in printing that was not possible. When we asked if he knew another Staples that might not be so busy or if someone could call another store to find out if it could be done, we were told "NO"......great customer service. read more

Dear Tony, Thank you for making my sony headphones exchange quick and easy. Small but important customer-oriented service efforts like this make busy days easier. Would definitely recommend the store to friends, family, and colleagues. Thanks again. Christopher Hunter (Certified Teacher and Personal Trainer) read more