This review is for the service, specifically, oil change department. I scheduled an appointment early in the morning because I had things to do in the afternoon. I bring my car in for service a few minutes before my appointment time and was greeted and offered a beverage. The service person who greeted was friendly and inviting. I leave the car and opt in for the carwash, which is one of the reasons I brought the car here (kill 2 bird with one stone). He informs me it will take from 1 hour and 15 minutes to 1 hour and a half, which is still a bit long but nothing out of the ordinary. An hour and a half passes by and I'm waiting to get called to pick up my car. It's 2 hours now, so I ask the service person how much longer. Turns out they were barely starting the oil change 2 HOURS into me waiting. Why do they even have appointment times if they are not going to work on the car until 2 HOURS later? I inform the service person I no longer want the car wash, I did not want to wait another hour for that, and somehow, someway, miraculously my car is ready 10 minutes later. Not only did I waste 2 hours of my day, I missed my other appointment because I did not think it would take 2 HOURS PLUS just to change my oil. You can bet I am no longer going to be taking my car here for service, as I don't think 2+ hours is a reasonable wait time, especially for what they are charging you. read more

Went to service for an accessory install on Mazda 6. Received an outstanding quality of service and care from David Rooke and service department. Was in-n-out within an hour. read more

The mechanic stole my metal caps that fit on the wheel stems. He replaced them with plastic caps. On top of that he over inflated my tires. Star Mazda maintenance sucks. read more

Great service!!! Mr Eddie was outstanding & courteously Extremely satisfied with the experience. read more

I recently decided to get a new car. I had been interested in getting a Mazda CX 5 for awhile. I met with Kyle and he took excellent care of me. I told him exactly what I was looking for and he made it happen. Freddy then explained all the paper work to me and answered any financial questions I had. I was in and out with my new car in less than 2 hours. They also made sure to take all proper precautions during this COVID-19 pandemic. I am so happy with my new car and Star Mazda experience. They are awesome! read more

Saw all the positive comments re: Kyle so I went with him. Glad I did. Simple, clear consistent and a man of his word. Process was easy and the deal he gave me was exactly what he offered from the get go. Highly recommend. read more

Awesome experience! I communicated with Internet Manager Kyle Groom and met with him at the dealership. Got a great deal on the vehicle I wanted and he was friendly and professional. The finance process was painless and quick as well. This really changed my previous perception of the car purchase process. I would highly recommend this dealership if you are looking at getting a Mazda. I also highly recommend Mazda's... read more

There seems to be a bit of discrepancy when it comes to Yelp reviews of Star Mazda. I don't know what others have experienced but my experience working with Kyle was second to none. I have never felt what it was like to have a no pressure type transaction with a dealership and the process was as smoother than I could ever imagined. All my questions were answered, they beat my CU's APR, and I even got a A great deal on some wheels. I know that it's the job of these guys to build rapport and make the sale and if that's how the industry works, they do it very well. If it's not, then even better. If you're in the market for a new Mazda, this place is great! No offense to any of the other salespeople but if you can work with the Internet Sales Manager, Kyle. You'll be very pleased with the professional service and care that you receive. read more

Star Mazda - Car Dealers Near Me - Glendale, California

This review is for KYLE in internet sales. I have been emailing with Kyle the last few days. All along, he has been extremely patient with all of my questions. He responds quickly, and he gives honest, upfront and thorough answers. He also has not put any pressure on me whatsoever. After a lot of research, I found that he was offering me a great deal on the car. At the very last minute, another dealer swooped in and gave me an unexpected, better deal. I wish money were not a factor so I could've given my business to Kyle and Star Mazda, but I had to make the sensible decision and go elsewhere. However, you should seriously consider this dealership and work with Kyle!!! read more

Nathan was so amazing. I called in last minute because I needed to ship my vehicle because I am I getting stationed in hawaii, however, they wouldn't take my vehicle because of the recalls. Freaking out I called around to different Mazda dealerships and finally Nathan was so welcoming. I explained my situation and he was able to squeeze me in. I was able to get my car in the same day and pick up by the end of the day. Because of Nathan I was able to ship my vehicle. read more

I made an offer to three dealerships on a Friday night. By Sunday afternoon I was the owner of a Mazda CX-5. The people at STAR are outstanding. I worked with Brian Kim. He's quite good at email-communication and texting, very responsive. He negotiated fairly. It was pleasant working with him; people often observe that salesmen are pushy. Brian is nothing like that. The finance man...I forgot his name! But, he is more than friendly. I asked for a lower interest rate and he gave me lower than what I requested. That blew my mind! He's from Canada and helps us to know that the reputation our neighbors from the north earned is deserved. One final thing. My wife is EXTREMELY picky and only wanted me to buy a Lexus SUV. She gave me a whole lot of attitude for someone in need who was receiving a car for free...Anyway, Brian turned her negative attitude around quickly. He made her see why the car was a good buy and we've been happy ever since. Brian, thanks for saving me THOUSANDS!!! read more

Star Mazda's only benefit is their competitive pricing. Other than that they are as sketchy as you imagine a call dealership would be. We found a Mazda CX5 on their lot with low mileage and a fair price. We wanted to trade in our car and put down a significant down payment. We weren't able to agree on a trade-in value and so my wife and I left the lot without purchasing the car. Later that day they called and came up some on the trade-in. After researching other Mazda dealerships, we believed that the price they were offering was the best amongst all the Mazda dealerships. The next step was to negotiate financing for the remaining balance. My wife and I are very fortunate and we both have credit scores over 800. Since this wasn't a new car, we didn't have the option of 0% financing. They offered us a very high rate and wouldn't budge much. So we went to Capital One, which is our credit card company. We found a more favorable rate and actually negotiated some additional perks through our CC by going with them. Star Mazda said that they couldn't go any lower. Star Mazda is a preferred dealer with Capital One, so it should be an easy process. We called our salesperson at Star, told them the rate we negotiated through CO and said we wanted them as our lender. Get the paperwork together and we'll come in the next day to sign. They agreed and we were off. Next day we went into the dealership to sign our papers and take our car. Our salesperson was fine. He had been as helpful as a salesperson can be. While waiting Don McCurdy, the Finance Manager, we updated our insurance to reflect our purchase. During that process we were asked by our insurance who our lender would be. We chose Capital One and were presented with addresses to match our lender. We asked our salesperson to verify with Don the lender address. He told us the address that Don chose. Then we were ushered into Don's office to complete paperwork. This is when it got really interesting. We were there with our 10-week old baby. She's the reason we were upgrading to a larger car. She was in a stroller. Had already been there 45 minutes. She was getting a little fussy and Don asked if the baby was a girl or a boy. We said a girl and he said, "Oh yeah, girls are the fussy ones. I have three daughters." Which fine, not a big deal. Sort of a playful dad banter. Then he goes on to say that his daughter got married this past weekend. We congratulated him. He said, "I didn't go. She had wanted me to walk her down the aisle but she said she wanted her mother to walk as well, so I refused." Then he rants about his three daughters. Rants about how he used to have a female dog but now he has a male dog and it's so much better. Female dogs are terrible. He looked at our credit score and saw that my wife had a higher score than me and said that it was unusual for the women's to be higher because "women have more credit cards than men." My wife has an MBA in finance. She is very good with money. In fact, she's the reason I even have a reasonable score. Once I told him that, he asked what my wife did and then belittled what she did. My wife and I continued to look at each other, like WTF. We signed and left. We were just happy to get out. We got nearly everything we wanted, so it was a win. A week later we get a call from Wells Fargo saying that they were the owner of our loan. We thought it was a prank call or someone trying to get us to give them our personal information. So we called Don to get the scoop on what was going on. He didn't return two calls and voicemails. So we called the store to ask for a manager. They verified that the loan was in fact sent to Wells Fargo, not to Capital One. So the benefits we negotiated were out the window. We spoke with a few managers that weren't very helpful and finally, Don called. He got on the phone with my wife. He told her that he bundled us with a less favorable loan. At least that's what she got after talking over him because he refused to let her speak. He told her "not to get excitable" on the phone. He then told her that he decides where the loans go, she doesn't. Needless to say, we're waiting for Star Mazda to change our loan or to at least apologize. They aren't doing either. If you want to go to Star Mazda, just be aware that they are pretty sexist. They are extremely dishonest and they don't care to have your input when it comes to financing a car. They believe that THEY DECIDE. Not you. UPDATE: Just so everyone is aware, Steve's response is not true. Star Mazda has lied about this and continue to do so. So just know what you're getting into with them. read more

4% if I slide my Credit Card? Amex is the highest and the charge only 3.5% and many other MasterCard or Visa only charge 2 or 2.5%! This is a bad business strategy. read more

First off, I'd like to say that my 2018 cx5 touring makes me feel like the damn king of the road! It's an incredible piece of machinery. I was leaning towards a subaru forester but once I got in driver seat of this beast, I fell in love. If you're looking for the perfect crossover with space, comfort, speed, look no further! The guys at star mazda really made the process a painless and speedy process with a great deal. Shout out to Israel for getting me the best deal and finding me the perfect car! Shout out to John M. for sending me information through email that made me feel confident I was going to the right place for my car, and Don in financing for making the process lightning fast and detailed! I'll definitely be back to star mazda for the complimentary Starbucks coffee and great service! read more

I had to update my review of this place now that I'm at the end of the lease. Kyle Groom was amazing to work with, ask for him if you're going to do business here. The sales process was great because he understands customer service and was straight up throughout the entire process. Service department is great too, Hannibal is EXCELLENT to work with and I'll still get my car serviced here in the future because of him. Just run away if you get Ray in finance. Ended up screwing me over on the mileage even after I asked him to correct the numbers that he put in wrong. Tried to sell me on a bunch of stuff I didn't need, too. Unfortunate that with everything else this place has going for it, signing the papers felt so slimey. read more

first time I went to this Mazda dealership, I was welcomed with happy faces and nothing but kindness. Kyle the internet sales manager helped me with the car I was interested in and was very happy in helping with the whole process. Everybody at this dealership was amazing and I just wanted to say thank you to the whole team for making this experience a pleasant one. If you're looking to buy a Mazda or just a car in general, go to star Mazda in Glendale. You won't be disappointed. read more

This delaership is awsom Jon wasnt a sales man .He is friend.. he got me funded and into something safe beatiful and amazing where others would of just put me into anything and he made sure it was something in my price range didnt over sell me even thoe i tried ...amazing store... Im doing all my car shopping here and no where else read more

Star Mazda - Thank u again amazing - Car Dealers Near Me - Glendale, California

Just bought a CX-5 from Star Mazda in Glendale. Kyle was our salesman. It was an easy, hassle free process! Felt like we got a great deal, Kyle was professional and extremely easy to work with! Mo in financing was super friendly and made the finance part fast and easy as well! Thanks Kyle, Mo and Star Mazda! I love my new car! read more

I went in to turn in my leased Mazda vehicle but I was refused of any sort of help by one of the employees just because it was under my mother's name. Instead of trying to get in touch with Chase to verify I was authorized, he just kept telling me that my mother was needed to be there to return the vehicle. She even spoke with Chase/Mazda before to make sure it was okay for me to return the leased vehicle since I have full responsibility of the car. Although I tried to ask questions, he seemed really unhelpful and unwilling to help. I've never been so disappointed by a car dealer especially for a dealer of the car that I have. I went to the Mazda in Culver City on the following Monday, and they didn't even ask any questions. They took the car out of my hands while being very helpful and friendly. I even had my mother call chase leasing/finance department again just to make sure I was authorized. We didn't even get to that point in the culver location, they told me it was fine when I told them registration was under my mother's name. After having said all this, what went wrong here? I went in as a loyal customer, but treated very differently by two different Mazda locations with two different results. I suggest everyone visit the Mazda dealership in Culver City to compare to this location. Very disappointed by this Mazda dealership and glad to move forward with a different dealer. read more

I've been to Galpin Mazda in the past for two previous lease vehicles and both experiences were pleasant. I decided to give Star a try. The receptionist was very friendly and offered me a beverage, which is was a nice start to my visit. The salesman was a Mr. Nguyen. He greeted me in a friendly manner initially and showed me a 2018 Mazda 3. We took it out for a test drive and I was interested in buying it, but wanted to bring my wife in another day to also look at the car. This seemed to disappoint Mr. Nguyen. He wanted to know why I didn't come in with my wife and test drive it with her. I just got off work and wanted to get an initial impression of this car. He criticized me for "wasting his time". I was surprised that he reacted in such a manner. I asked why he was suddenly treating me this way. He abruptly cut my visit short and rudely said to me, "I have another customer to see, have a good day". I'm still going to buy the car, but will likely get it at Galpin. Maybe Mr. Nguyen was having a bad day, but I didn't deserve to be the victim of his wrath. read more

I was referred to Star Mazda through the Costco car-buying program. Besides an awesome discount and rebate, I had a fabulous experience at this dealership. Israel and Brian were extremely helpful and kind. Israel spent a great deal of time helping me to figure out the infotainment system and made himself available for any future questions I may have. From the test drive to the purchase, staff were courteous and made me feel at home. read more

So the reason to come here is Edita Iankova. She showed us the new Mazda 6 2019s, and though we couldn't come to an agreement (hence 4 stars and not 5), Edita was fun, personable, and quite frankly, hilarious. It was a really great experience. She explored multiple cars and financial options for us, trying to find the right deal that fit my budget. We had a great test drive and shared many ridiculous stories. We have an arrangement that if she can get to my pricing, I will buy from her (and subsequently change this to 5 stars). If you're looking for a Mazda, definitely worth checking with Edita first. read more

Just purchased a Mazda CX-5 and boy am I happy with Star Mazda! Kyle Groom was fair with me, friendly, gave me a good deal, and made the experience of buying a car practically as easy as it could have been. In addition to all this the dealership was great about following distancing guidelines and made a test drive easy to do. Very happy with everything. read more

I want to start off by saying that I had a great experience here. Abiel Herrera was the reason why. He saw I was looking at cars and approached me. He asked me some basic questions and finally asked if I was interested in any of the cars. I told him that I wanted to see a Mazda 3 hatchback with manual transmission. He then proceeded to find a manual mazda 3 and took me to it. He explained that I can test out the car car and look at it as I pleased. He took me to their only manual transmission Mazda 3. He explained everything would be the same when it came to driving specs but that the trunk was the only difference here. Overall I appreciate how he handled my experience. This is how most sales reps should be. If anyone is interested in purchasing a Mazda hit up Abiel. Extremely patient. Knowledgeable. Professional. (Did not purchase. Rating solely the experience. Most salesman are very pushy and in a rush.) read more

If your blinkers does not work when you operate the lever, it's a modulator issue! Bulbs and wire connections are fine, however, i was charged a diagnostics test for a $100 bucks. The mechanic comes out to inform me it'll be more money to replace the modulator plus labor! I said no thank you. I went down to another shop that specializes in electronics, charged me $120 for a new modulator and service. Simple! read more

I just bought my dream Mazda3 from this dealership a couple days ago, and I've gotta say, I had the smoothest experience of buying a car at this dealership. I made my purchase on a very busy Sunday, but even then, Brian and Francisco made sure that I was taken care of and any concerns of mine were addressed. Overall, the car-buying process was smooth and easy and the staff was friendly and helpful. read more

1 star for sales team. Will never do business here again. I do have an excellent credit and with money to put down and still did not get the deal that I wanted. The numbers that we discussed and agreed verbally were not the same on the contract. They will rush you to sign the contract thinking it was the numbers we both agreed and because of the trust and the word they gave me, I signed the contract. My fault I know. As a first time Mazda owner, I do like the car because it's fun to drive and I love the newly redesigned exterior. After my lease is up, I will get another Mazda but definitely NOT here and will go at other Mazda dealerships. This place is really small. Not much selection to choose from and because of that they would hungrily rely on a sale made on a day or if there's any sale made in a week or in a month. My sales guy and I'm not going to mention his name here said to me if I could give him a review on Yelp. Because he told me it was his first selling Mazda 6 after working here for 3 years now. So far the service department is fine because I took my car back here to install Apple/Android Car Play. I haven't taken my car yet for oil change. Will update this review after my very first oil change service. read more

New Management - Who Dis?! Im floored & really appreciate these guys! Roger is a magnificent Jewish mother disguised as a friendly & professional car guy with a can-and-will do attitude He doesn't screw around & does not mince words - he treats me like I'm one of his own - truly family. So like, yes, I get the "c'mon you know better!" look & the "no you didn't" face from Roger I haven't been spoiled like this with sage knowledge & WiFi @ a mechanic since Chicago! Roy, you've gotta gem here, which you must already know - real recognize real & takes a fabulous guy to know & hire one! Thank you guys SO much!! #mensches read more

I was there for service. We went there for warranty repair and oil change. Service advisor was very very polite There was almost no wait, it was almost empty compared to some other mazda dealers I LOVED that there was no pressure in service. Also the waiting area coffee was good. LOVED that no salesmen came over and bothered while we waited Overall very very good experience . Also was given a coupon for next time which was much appreciated read more

We had the best experience with Nick from Star Mazda! Amazing customer service. He first helped us with my brother's Mazda and then a few months later with my new CX-5! Great deals and very patient. I will be recommending him to all my Coworkers and friends! Thanks, Nick! Love my new car! read more

Star Mazda - Car Dealers Near Me - Glendale, California

I've purchased dozens of cars. This dealer provided the worst customer service experience I've had to date. From slow responses, to borderline rude interactions, to being unwilling to work around logistical issues (like vehicle delivery) - I was floored at their lack of interest in selling a car. I would not recommend this dealer for your used or new car needs. read more

I called today to get information on a recall & the lady that answered the phone was extremely rude. Y'all need to get someone friendlier on the phone. Customer service is everything!! read more

This review is for service Nathon Madison took care of my car when I went in he does an awesome job and always greets me with an amazing attitude I will always go to him no matter the situation because he knows how to approach a customer thank you Nathon!! read more

I honestly wasn't going to leave a review until the last straw was finding a connector unplugged on my drivers side space. My CX-5 had a recall for a TCU update related to the battery. I scheduled an appt and when I got there, the gentleman who helped me out was very nice and professional from start to finish. I went to the lobby and did work while I waited for my car to be serviced. Some gentleman stepped out of his office and proceeded to mean mug me like I was peeing in the middle of the lobby. It wasn't very nice but I did glare back until he walked away. When they were done with my car, the person who gave my car back to me, Im not sure if it was them or not, but the plastic film booties they use to cover their shoes, were left on my passenger seat, in addition to leaving half of the contents of my center console displaced on the seat as well. While he was accidentally handing me the key of someone else's car, I handed him the used booties and told him that the key wasn't mine. I usually enjoy only leaving positive reviews, but I was a little put off by these small instances of carelessness. Its the little things that make or break service, and as I mentioned before, the original customer service rep was awesome, but the final transaction upon exiting was extremely disappointing. I don't think I'll be returning here for any future services. read more

From financing to getting the car that I wanted everything went smoothly. Fleet / Internet manager John Maisyan made credit approval easy and with best possible results. He kept me informed thru the process and after online credit pre-approval, and getting me what he promised, I visited the dealership and got even a better car. Don't overthink it, just talk to this man and you'll get what you want and need. No pressure selling. Everyone else on the team from finance to management, simply put good people. read more

After various attempts to find the perfect vehicle , Star Mazda should've been the first place on my list. From the moment I saw Edita on the auto floor I knew that this is where I would get my car. She had the most positive attitude and truly took my needs into consideration. She made sure that I was comfortable throughout the entire process. Thank you from the bottom of my heart Edita! May you have a wonderful birthday as you deserve it read more

Worst experience ever in their service department. They have no idea of what they are doing. They don not know Mazda vehicles or how to fix them read more

I'm a super happy buyer! My husband and I are both pleased with our experience at this place. Was very lucky to have a special salesman Israel Espino. I've got my dream car 2018 Cx5 touring super easy. I would highly recommend to any buyer to come find him If you're looking for a great car. Their manager Don McCurdy is another A++. Thank you once again STAR MAZDA! read more

Star Mazda - Car Dealers Near Me - Glendale, California

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My wife and I had been looking to purchase a car with an optional third row for a couple of months. Supposedly Kia had the best third -row SUV vehicles with their Sorento and Telluride models. Thus, we went to two KIA dealers (Kia of Carson and Kia of Cerritos) and talked to another two via the phone (Kia of Valencia and KIA of DTLA) to talk about these cars but were meant were unrealistic prices, misleading markups, and a take-it-or-leave-it negotiation process. Kia of Carson was especially unprofessional as they never properly printed out their prices when we could not first agree on a price. We started looking at the Mazda CX-9 and were impressed based off their reviews. We then went in to Star Mazda to simply test drive the vehicle and were greeted by Brian who was extremely friendly and talked to us in a comfortable manner. He was not pushy at all and allowed us to test drive the car. Once my wife and I tested out the vehicle, we started talking to Brian about prices, and then Eddie, who was working in sales that day, and ultimately we came out with a brand new 2021 Mazda CX-9! We are in love with the car, but most importantly, we were very grateful of how Brian and Eddie treated us during negotiations; in all honesty, it felt like a realistic conversation between Eddie and us as we worked out prices. He wanted to work with us which led us to want to work with him. The experience was the complete opposite of what we experienced at any KIA dealership and we are thankful for their friendly and comfortable demeanor. We highly recommend both Brian and Eddie; Eddie contacted us days later to see how we were with the car and we are especially happy with the way he treated us. Thanks a bunch, we have no regrets and the family loves the car! read more

Jerry in the service department made me feel like he was my brother from another mother he being white and I African American. Courteous and kind as well as prompt. I WILL BE BUYING from this company in the future! read more