they are always fast and pleasant whether I go through the drive through or the lobby. Whatever you're doing, keep it up!!!!

The prices at this location are higher than the national average. I got a grande iced black tea (ice on the side). Not sure how that came to $3.65 but it wasn't even filled to the top. Condiment are not available for self use (even sugar)! Even though the lobby was empty when I was there the tables were in disarray. I won't be visiting this location again. read more

Starbucks - Grande Teavana Shaken Iced Black Tea - Coffee & Tea Near Me - Charlotte, North Carolina

It's my local Starbucks i went and got a iced coffee and water. There is no drive thru so you have to go inside. I waited for what felt like forever. They gave me my coffee and the girl puts the cup up with ice to get the water and walks off and comes back and starts working on another drink I told the girl who took my order is that my water???? She looks back and says yea it will be ready in a minute. Like it literally just needed the lever pushed down for water to fill the cup and she wouldn't do it you can't make this up.... She did remind the other girl To not forget about the water which must've made her remember it was just sitting there and I finally got my water but cmon if you're not doing anything and it's just sitting there why not just hand it to me instead of saying it will be ready in a minute and we're both standing here looking at it like wtf read more

Starbucks - Iced coffee and water - Coffee & Tea Near Me - Charlotte, North Carolina

Placed a mobile order and gave them a few moments after the quoted time before I went in to grab my order. Upon entering there were loads of mobile orders that hadn't been picked up. I didn't see my order so I gave them a few more moments before asking a barista. The baristas stated they were really busy and about five minutes later my order was completed. The barista making my order did struggle with my drink and it tasted a little off. Starbucks 4450 Randolph Rd Charlotte, NC 28211 (Review 647 overall, 192 in 2021) read more

Starbucks - a woman standing in front of a counter - Coffee & Tea Near Me - Charlotte, North Carolina

Food, service and the Ambiam is good but at time it does get busyabout the service is great.

Please don't listen to the negative reviews. These are some of the hardest workers I've ever seen at a Starbucks. Pushing big orders, very organized and goal oriented. Don't be upset with workers when you're already running late for work, see a full coffee shop and think you're about to get your drink in 5 minutes. That's just ridiculous. They did an awesome job, thanks for my order. read more

I've been coming here to study regularly. The staff is really great, the ambiance is nice for focusing, and I've never had any issues with my drinks. Keep it up :) read more

Starbucks - Matcha latte - Coffee & Tea Near Me - Charlotte, North Carolina

No one goes to Starbucks because of exceptional customer service, but the service here is abysmal. Unless you're picking up a mobile order, be prepared to wait 5 minutes for someone to even take your order. I don't mind waiting, but it would be nice to at least be acknowledged by one of the four employees behind the counter while I am standing in front of the cash register. Pretty typical scene here- one barista busting their tail and a couple others just milling about. I guess it truly is hard to find good help these days. Pro tip: order ahead read more

Although I frequent Cotswold Shopping Center often today was first visit to this Starbucks, and if you know me I am not a huge Starbucks fan, but was asked to meet a friend for an afternoon coffee. Although there was no one in line ordering drinks the place was packed, no seats available inside, due to everyone on their computers. I placed my order, a Vanilla Latte, and luckily for us it was a nice day outside so we were able to grab a table on their patio. Service was good and my drink was too, but overall it was not too clean and was definitely disappointed to see how limited seating was inside. read more

Another quick stop for wifi and a coffee (I was working a lot today while shopping!) and this Starbucks over here on this side of the Cotswold Village Shops was convenient. A little busy and quite loud but it worked out well for me. Coffee was the usual Starbucks stuff. Parking is interesting in this shopping plaza. All I can offer is, "Good luck!" read more

Starbucks - Starbucks in the Cotswold Village Shops, Charlotte NC - Coffee & Tea Near Me - Charlotte, North Carolina

I've never been to a Starbucks this awful. I live nearby, but time after time I've received subpar coffee and service. My orders are very simple-- I never order any "customized" drinks, yet they manage to mess it up every single time. They can't even get the size right most of the time. They never call my name! They rarely even say hello when I come in. Half the time, the employees are too busy chatting amongst themselves to even notice a customer and the lobby are is often filled with strange, homeless looking people and most of them aren't even customers. read more

Busy, busy, busy! However, baristas are nice, friendly & welcoming. Very efficient & short wait time from order to beverage. Pretty decent sized layout, although tables & chairs are all filled. They have a small area outside for patio seating. Great location...you can do plenty of shopping in this shopping area! read more

Starbucks - Coffee & Tea Near Me - Charlotte, North Carolina

Every time I come to this Starbucks I keep seeing a sign on Monday that says they are closing early they say that they have a meeting but in reality there just partying eating pizza drinking soda and free drinks from the Starbucks every time a customer come they get angry or even sad and a girl grins at them because they locked the door. read more

Starbucks - the outside of a coffee shop - Coffee & Tea Near Me - Charlotte, North Carolina

Stopped in here to re-caffeinate after lunch and work for about 45 minutes. Ordered a cold brew coffee - was strong and delicious! Lots of seating here - decent place to work for a bit when on the road! read more

Starbucks - Coffee & Tea Near Me - Charlotte, North Carolina

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This is the second time in two weeks that I've picked up my mobile order and it wasn't made with the customizations offered on the app. Why offer customized drinks if you're not going to honor it? Last time i went back in and asked them to remake but this time don't have time. Super annoying!!! Sadly i know I'll be back as this Starbucks is so close! read more

This Randolph road location is convenient. Right next to grocery shopping and cross town routes. Most times I am in and out in 10 minutes. In July they were out of lids three visits in a row so I bought a venti cold drink tumbler. They had already made my drink and when they poured it into the new tumbler it fit perfectly! I was happy to find they offer a 10 cent discount drink price when you bring your personal cup. Not huge, but something! The new free Google wifi works great too! Interesting early result of Charlotte becoming a Google Fiber city. read more

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This location closes earlier than closing time and they have no problem saying they are open but they don't want to take orders for the day.

Parking might be the only downfall at this location. Every time I come in here, the baristas are always efficient and keep the line moving! The one barista, Nova, is super awesome, always friendly and upbeat, no matter what is going on that day. I honestly just love that no order is a pain for anyone here and they just always are positive (at least whenever I walk in). Stop here first before doing all your shopping errands in the center! read more

This Starbucks always has the worst service. I think it's bc they go thru workers so fast... But I've always discovered the rudest workers here Until the remodel or a lil bit before and they got rid of Most of the bad ones. My issue now, is I can order a hot choc and it be wrong Or order raisin bagel or plain bagel and it's covered In GARLIC!!!!! Oh, it's bc they "have to use the same knife on all the bagels for 2 hours" How gross is that, Especially when u have an everyday customer who has to come back in to return a bagel cut with an everything bagel knife, Does it take a genius? read more

The store looks less cluttered with the remodel. Still can't figure out why the customer service is not as spot on as other Sbux stores. About 5 years ago there were some great employees who went out of their way to give you a pleasant experience. They have been slipping and the baristas seem to ever changing. Mom and I ordered a cold pumpkin spice latte today. Before they could start the order they stood talking to one another and then restocked the syrup and cups. There was no one else in line so I'm not sure why no one had made an effort to restock before we came in. read more

Starbucks - Cute new gift cards - Coffee & Tea Near Me - Charlotte, North Carolina

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I came to this Starbucks with a friend and unfortunately left disappointed. I ordered a vanilla latte and my friend ordered a mocha latte. Pictured below is the coffee my friend received. We picked it up and drove home so it was very inconvenient that we were already away before we noticed our order. This is completely unacceptable. If we pay for a full coffee, we don't expect to literally get a half full cup of coffee. The vanilla latte was good and was the only redeeming thing about the experience. Very disappointed in the staff thinking the mocha latte was ok, however. It was lukewarm and no foam at the top with barely any coffee. Definitely won't return to this particular Starbucks. read more

Starbucks - Coffee & Tea Near Me - Charlotte, North Carolina

I figured this will be the best way to give an insight about my son's and my experience at this particular Starbucks location (Cotswold Shopping Center) on 12/26/20 round 715pm. After me and my son went shopping at the mall, my son wanted to get some refreshment and buy his twin sister a gift card. I parked in front of the main entrance and told my son to get what he wanted. He came back a few min later got in my car and said "what is that about, they didn't believe my $100 Bill was real so they didn't want to take it" I told my son I can give him $20 bills so he can get what he wanted, he still said he would rather not go back to the store. I could tell the experience made him feel very uncomfortable, so I didn't want to push it so I simply left. As we were driving away he told me more about how the situation took place. My son said that the customer that was behind him even looked at the bill and said it was real. But the worker said he is not going to risk it. My son told me that the customer felt bad for him and offered him a drink but my son thanked him and told him he didn't want any. So i decided to call the store, but I got the VM. So we turned around and went back to the store. Upon arrival my son pointed out the worker that denied him services simply because the worker believed the "money looked not real". I approached the worker and told him that I have issues on how he treated my son while he was at the store. The worker who later said his name is David, stated that the money did not real that's why he didn't take it. I told David that you don't just "look" at money and say it's not real that it's freaking ridiculous to deny services. I added that I got the money from the bank. David stared he has taken some courses in the past and that he can tell it is not real and I can take the money back to the bank and there no chance am going to get any thing from the store and that I can leave the store and that he doesn't not work for me he works for Starbucks. David went on to yell and curse in front of other customers made me an my son uncomfortable even more. I respect David questioned if the money is real or not since it's a big bill- but NOT by looking at it, he could have used a marker or other ways to verify. I told David I will have to call a police because I couldn't resolve the issue with him acting like the was he was. Shortly after I talked to a police officer that was near by, I told the officer about the situation and even showed him the money. The police officer confirmed the money was real. We told him how the situation made us feel. He decided to go and talk to David. Shortly after I was informed by the police officer the reason they didn't use a marker to verify is because they run out of marker. I appreciate the officer that went above and beyond to do what he did. He also suggested to do a YELP reviews and talk to the headquarter and that's what am doing. Don't get me wrong, David seems to be a hard working man, he was cleaning and mopping when I got there to talk to him. But your customer service is where it all starts. How he made my son feel as a young man is unacceptable. read more

The best service! Manager heard a misorder and came over apologized and personally brought me a new order! Great staff all way around.

I stopped by this Starbucks this morning and it was bumping as always. I've stopped here many atimes in the past but have lost patience quickly with the line and left before getting anything. The line wasn't out the door though so I took that as a sign from a higher power to go in a get some Pike Place drip coffee. Hardly no wait, I soon had coffee in hand and resumed my people watching. All walks of life in this place with minimal misbehaved children running amuck--score! I think it's a bit odd they only have one sugar/milk station tucked all the way in the back and sadly, that had a line since it was so tiny and could only fit two people. Cmon Bucks, we know you're making bookoo bucks, put in an extra station in the front for a more efficient coffee experience! Once coffee is in my hand, I do not like to wait to doctor up my coffee. I now realize this is my fourth or fifth Starbucks review, time to admit I have a problem.... read more

Great customer service at this location. I'm so obsessed with Starbucks "cheese danish", I ordered two!! I will start my diet tomorrow.

I've been waiting for 15 minutes for a large coffee.when I went to the front counter I asked the cashier where is my coffee she just ignored me and just took other people's orders read more

My son Oliver, went into place our order at this Starbucks location. Oliver hopped back in the car and one it's know if we could rate a place. I told him yes. So this is our 1st time on Yelp braiding anywhere. He wants to give a shout out to an employee for helping him with the mix up in the order of period he said the employee was very nice and understanding. Employees name is Gelo. Thank you read more

Yea so one of your employees by the name of AJ..she may need a reality check and maybe she should reconsider her job or maybe whoever is in charge should reconsider it for her! Clearly customer service is not her strong point and tossing things at customers with smart remarks is what she does best. Very nasty young lady. This is the closest Starbucks near my residence and I come here frequently. Will not be returning due to unacceptable behavior. read more

To be honest, I only came in here to use the wi-fi, but I did order a drink! This location seems to be super busy (even at 2:30 in the afternoon). The staff was super personable and it seemed like they knew all their regulars by first name (and memorized their drink orders too). There are lots of places to sit and converse with someone... I plopped myself down on the built-in couch along the wall to get my work done. Not a big fan of the Cotswald parking lot... but at least it has a decent Starbucks location to make up for it. read more

I frequent this store but I do not know why. The service is poor. The manager is rude. I am sometimes the only one in there and have waited over 10 minutes for a drink. The excuse is the mobile orders. I frequent other Starbucks that have mobile and dive through and have never waited over 5 minutes. When I complain to the manager she talks down to me and tries to guilt me like it is my fault. I written corporate several times and get a nice apology but nothing changes at this store. read more

Ok. After complaining about this location for about 3 years they have really improved GREATLY. I am thrilled. I used to do anything to avoid this Starbucks but finally my neighborhood Starbucks has GREAT service. I screwed up my order today but they made it right for my kids. Thank you! read more

This is just not my favorite location. Every time I go I'm the service is slow and they are soooo unorganized. Ugh. If I'm in the area and desperate I'll stop in this location otherwise...I'll pass! read more

I like this location because it is so closed to where I live. However, INSTORE order is quicker than online order. Is that weird? I just figure out myself, now I have to go in and order. Good luck with the line online. read more

Starbucks - Flat white latte! - Coffee & Tea Near Me - Charlotte, North Carolina

It's a Star Bucks what more can I say! Well I like this location. It gets pretty crazy here but I like to order my drink by mobile. They tend to have a different selection of lunch also, than the main one I go to. I had a turkey wrap with a ginger dip, gosh it was delicious! It also came with apples and celery. Drinks tend to take longer here, so the wait time is not great. Honestly we are all in a hurry so this is just my opinion. The bathrooms are clean, ahh I can always depend on a star bucks to have a clean bathroom. I work remotely so I'm always hitting up a star bucks for a recharge. I really like the staff here. Everyone I've encountered is super friendly. read more

Unfortunately this is the closest Starbucks to my house. the service is terrible, people that work there are so rude they don't even say hello or welcome to Starbucks. they've stopped announcing drinks at the end of the counter so when your drink is ready you have no idea unless you're one of the morons that hovers around the pick up area. I hope a locally owned coffee shop opens soon read more

There are a few customers outside. One sitting inside. No line. I approached the counter and an associate (older lady), says, "What would you like?". No greeting, no eye contact. I ordered. She told me $3.95, I paid. No thank you, no good bye. The barista was slightly more friendly. But no salutations. No smile. It's very slow in here and the associates are just standing there. Floor is dirty, chairs all over the place. Patio is dirty. Pastry case is sparse. Just not an overall good experience here today. Very unlike Starbucks. read more

Cash register worker was hopelessly clueless. Almost sold me a pastry I really wanted that they were out of until someone else stopped her. No apology for being out. Accusatory question if I'd take a replacement. I felt bad when I didn't want anything else. She also put it in wrong so 15 minutes later the sullen unsmiling barista made it wrong. When I asked the barista, she looked at me like I had ordered it wrong or didn't know what I ordered. I felt bad for even pointing it. Trying to be as small a problem as possible I just asked her to add what was missing (instead of remaking it, with an apology which is sure what I was taught to do!) and she just tossed on top without even mixing it up or anything. Like not even a bare minimum of effort. It's a good thing there are better Starbucks in charlotte because this one makes them all look like the stereotype. read more

I normally do mobile order to save time waiting in line. This is the only Starbucks never get my order wrong. People working here is super helpful, I forgot to pick up my order after my grocery shopping in HT. I came back few hours later, my coffee is old, its completely my fault by not picking up my order in time. But they made me a new one with free of charge, I will come to this location see them whenever I'm around! Thank you wonderful folks! read more

I used to come in here daily because of the free wi fi. I was on the job hunt, and I never ordered any coffee... Yes, I'm a weirdo. I'm one of the rare few who could care less about a coffee. It's not that I don't want to drink it, its that my taste buds absolutely refuse to cooperate. The 5 star rating is for the staff & the location. They were always very nice to me, and sometimes I did get a snack while I was there. It's ALWAYS crowded though, and I know that to be true for any time of the day. I literally spent 8 hours in there at a time during my job search and it was crazy watching the surges of people stream in and out of there. I always heard interesting conversations and met some neat people there too. Great people watching location. :) Parking can be a tad bit crazy, especially if you're coming in for the intended purpose of grabbing a coffee. If I'm ever in the need for a tasty treat or some free wi fi, I don't see any reason I wouldn't go back. read more

I don't like Starbucks to begin with because I'm a coffee snob & it's way too commercial for me. However, it's close to my job & I was early this AM. It was extremely busy, inconveniently busy. I got the Smoked Butterscotch Latte. Is was not bad. I will only come back if I am forced, but not because the location is bad, it's just not my thing. read more

Starbucks - Coffee & Tea Near Me - Charlotte, North Carolina