honestly is was a joke... we had already had ice in our cups because the last Starbucks we said light ice they put way to much so we had a lot left over so we didn't want anymore and we asked for no ice they brung not even half a cup of coffee less then a small for a grande .. read more

Starbucks - Coffee & Tea Near Me - Fresno, California

Worst customer service. Because I couldn't hear anyone at the speaker to make an order I drove up to the window and let them know I was unable to place an order can I just place an order with her at the drive-through window the employee told me that I had to drive back around in line to make an order. All I wanted was a few gift cards like that was so hard to ring up. read more

This Starbucks closed early and did not update it on the apps I had to go back after jogging there, there was still staff members inside when I saw the sign. I don't understand why the closed early, and the lady was rude when I asked her if they are actually closed. Absolutely worse experience I had at a Starbucks read more

Good service, but the place is dirty/dingy. They haven't cleaned this place in a long time.

So I have been checking into this location the past few days and then I noticed my initial review from 5 years ago is gone! I have been coming here the past 5 years and this location has been here a good 7-8 years. I find it hard to believe there is only 1 review in the past 8 months. So I guess either the business deleted the original business page because all the other Starbucks in the area are "claimed". Anywhoo... Great location on the corner of Shaw and West in the ALDI shopping center. I decided to stop by on my way home for work to update some photos since there aren't many on the page. This location has a drive-thru although I have to admit I have never used it. I have always gone inside. The clerk that rang me up was friendly and greeted me immediately. I ordered a grande Chai Latte that was $4.75. My drink was made within 3-4 minutes. There was no one waiting for a drink before me and no one after me. However; there were several cars in the drive-thru. There is patio seating with several umbrellas covering the tables. There were 2 people seated inside working on laptops. In my original review 5 years ago, I came here nearly every day for a month to study for my board exams. I would buy a drink and sit down at one of the small round tables for 2-3 hours studying. This location has always been really clean, organized and the staff is helpful. Today a homeless man entered and asked for some water. They did not even protest, they just said okay and gave him a cup of water. They treat everyone with respect here! read more

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Drive-thru! Getting breakfast for tomorrow 9/4/22. Long line. Moved at a slow pace. One tall Americana with nonfat milk and a grande Pikes coffee with nonfat milk along with a pumpkin muffin ordered. They were out of feta wraps. The worker was kind. It took a really REALLY long time! They were busy and at least the worker was nice. Wished a good day at checkout! Sunday has arrived! Got everything ready per usual. The pumpkin muffin half was delicious! Fresh and flavorful! Really good coffee too! I'm sure mother will feel the same when she wakes up to have it. Good service, coffee and really good muffin! Fall ready! =) Recommended! read more

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Understaffed. Walked in and took 20 min for a drink. Ran out of certain beverages before 10am

Dang, I don't usually do reviews for big chain places but I just had to for a heads up on this specific location. Staff is always sooooo nice at the window, I've only done drive thru here, BUT never go in a hurry because specifically the drive thru is sooooo sllllllllllow. I work nearby so I'm here pretty often and have always been in line for at least 10 min with just a few cars in front of me. Granted, it has always been morning or lunch time and who knows maybe I just always get caught behind a slowpoke, complicated order, who knows but it's never fun when you're starting to get hangry... I'm only going to be doing pick up orders from now on, which I should have learned my lesson and started this a while back... Again, I just want to add this is the only down side I've experienced at this location and really am just writing about it as a heads up because seriously everything else is great. I'll update next time I go in to pick up. read more

Just craving a Frappuccino on a hot Fresno day. The line wasn't very long and my order was taken pretty quickly. When I got to the window my Venti vanilla bean Frappuccino (with a caramel drizzle) was waiting for me. Yum! Nice staff! read more

This review is only for Shaw/West ave location ....sounds pettie but says something about location ....went through dive up I paid w/cash/ the cashier dropped a penny told me I was short and waited for me to pay another penny ...he demonstrated No personality got the order wrong and then told me something I ordered wasn't available even though when I ordered was told item was available .... If wanting Starbucks I suggest Blackstone/Barstow location No matter the time of day the servers are pleasant polite seem to enjoy their job and their customers read more

This particular location on West Shaw doesn't report the homeless encampments just West of their drive through. It's super smelly and filthy. I guess this Starbucks doesn't care about their customers. My friends and family go elsewhere now. read more

Use your app and it all goes quickly. The drive-thru line is very long, as is typical with Starbucks. Service is quick and efficient, again as you would expect with Starbucks. The location is convenient, on the northwest corner of Shaw and West, driveway entries from both streets make for easy entry and exit. This place may get hectic by the beginning of 2021 as the Aldi grocery store is slated to open right behind this popular spot. read more

Did a mobile order, walked before the time they said it was due and they had my order ready already even tho I saw their drive thru line was pretty long . They did my drink just the way I like it. read more

Starbucks - Strawberry açaí lemonade - Coffee & Tea Near Me - Fresno, California

This location and its manager Anthony , can't seem to get it right . No attention to your order. Rude and arrogant attitude . At This location they are prone to doing their own thing no matter what you order . I will never go back here . Anthony 's attitude was horrible , he is definitely in the wrong business . read more

I don't get Starbucks a lot due to the price but when I do I expect it correct. Pretty disappointed. Reminded me why I have a coffee machine at home and make it myself. I also noticed that Starbucks employees don't greet anyone anymore? Going to try some mom and pops places near by. read more

I'm not sure why I try to give this particular Starbucks a chance, more times than not it's a disappointment. From the lobby being closed, drive thru closed, insane wait times. This has been an issue for almost a decade now, I can't believe Starbucks allows this type of service. I frequent Starbucks often and this one just doesn't get better. I literally go down the street most of the time and goto the Starbucks In figarden even though it doesn't have a drive thru. I know the service will be on point and the drink will be quality. Starbucks has really dropped the ball, been far to long accepting mediocrity. read more

The service is always phenomenal. Every time I come here I'm greeted beautifully it's a very nice feeling. They deserve huge tips I just wish I could afford it lol read more

This Starbucks is by far the slowest and worst Starbucks in Fresno! We ordered 2 Chai Tea Lattes and they were terrible. Tasted like hot water with a splash of Chai. After waiting in the drive thru for more than 15 minutes with only 4 cars in front of us, it was absolutely disappointing! I'd have gone back in with them if I wasn't already annoyed, didn't want to have to wait another 15 minutes for them to figure out what to do and remake them. DO NOT GOT TO THIS LOCATION!! read more

Nothing but bad things about this Starbucks, the manager is very unprofessional and most of the workers follow his lead (just bad) . I know how these places should and could run and disorganized is a problem from the start. Learn how to deal with your customers and no matter how bad the customer treats you , always show them respect. Making me wait for my order that I placed from my driveway atleast 6 minutes before getting there then waiting in drive thru for a few more to be told to pull up front so they can help the next car ... really ?? is the only place I've experienced this from a Starbucks. Will go to milburn from now on they know me and show the care . FYI over filling the drink, then pouring out from the cup after the most expensive part of the drink is layered at the top of a macchiato (5 shots), put the shot back that you poured out or remake it properly.$7.50 plus $1 tip is a lot to be wasting what I expected to get. Had issues my past 3 visits here and that calls for this slam of a review. Good riddance. read more

The 2 stars are for the girl at the drive-thru. I believe her name is Jackie. She was really rude. We said thank you three times and she never acknowledged us. She just gave us our drinks and money without saying a word. Not friendly customer service at all. I expect better customer service. Everyone else is nice, but they should keep her in the back somewhere cleaning toilets with her crappy attitude. read more

went to get a vanilla sweet cream cold brew with extra sweet cream. They didn't add the extra sweet cream could tell by the color and then read the tag and was right. asked nicely for the extra sweet cream willing to pay the extra even tho already charged. The girl said she would have to ask her manager. Then very rude said no! there's sweet cream in the drink already and it's already made and refused the extra cream. When I called to complain they didn't even offer to fix my drink. I had to throw it away because it was not what I wanted. I don't understand why she was on a power trip and refusing to sell me extra sweet cream even tho it was what I ordered. I've have never had this happen at other Starbucks. I think they need new management. read more

Starbucks - The tag showing the drink was wrong - Coffee & Tea Near Me - Fresno, California

We'll first off lets just say this location always seems short staffed, but even so I have received great customer service. With such a diverse group of people the,morning and mid day shifts really make my day. Forgive me if I dont know all their names,but to name a few Ivet always seems to be on top of her game greeting me with a smile and conversation. Anthony always seems to be in a cheerful mood and knows my drink by heart. The morning gal with red hair may always look busy but can make my latte like no other. With all the Karen's leaving reviews, I don't believe this location on shaw/ west gets enough credit for the amazing job they do. read more

2:25pm today. Drive Thur Joseph was friendly and nice. There is a little wait but worth it.

Drip coffee came out cold and they stated nothing they can do for me that's how it comes out. Had to purchase another coffee if I wanted it hot. Got my hit coffee 10 dollars later! read more

They. Are. AWESOME!!!! I come to this Starbucks almost everyday and order my standard Venti 8 shot soy cappuccino... yes, I said "EIGHT SHOT". The staff is friendly, AND have fun with their customers (see the image below - LOL - this totally made my night). This particular location is super fast with giving the drink once I place my order, and I'm always greeted with a smile. I will continue to frequent this location. read more

Starbucks - Eight shots of espresso and a phone number to the Fresno Heart hospital... LOVED IT!!!! - Coffee & Tea Near Me - Fresno, California

i was surprised by the type of customer service I received. Starbucks tends to have exceptional service but Ivette seemed to be bothered while doing her job, she was unorganized and rude. read more

This is my favorite, local Starbucks store by a mile. The baristas are always super friendly, they work quickly during the rushes to get your items out in a hurry, yet they still take the time for good customer service. This store also frequently has a really great selection of gift items and cups in stock, so if you're looking for a specific mug or tumbler, they might be a best bet. This store also seems to always be finding ways to support local charities whether it's through collecting donations for those in need or providing coffee travelers for free to local schools for children's events (requests need to be made in advance, ask a manager during a non-rush time). Love this store and their team! read more

I don't usually write reviews but this was something I just needed to express about this specific Starbucks. Not only is the team hard-working but you can tell that they truly love to be in place they are in. Everyone's laughing and having smiling faces and this is truly some of the best customer service I've ever had at a Starbucks. Most importantly I wanted to give a shout out to the two baristas on the floor who definitely made my day that much brighter. I didn't catch both their names but one was a man with curly hair and the other was a young girl with blonde streaks in her hair. My drink was made wrong and she went above and beyond to remake it, whilst taking orders on drive thru, and while helping out her team alongside her. If these two aren't managers yet, they damn well should be! You'll be seeing me here again read more

The only way I want to start my day...my tasty usual blonde roast and the wonderful attitude of the baristas make for a great morning. I know when Audra hands me my bevie the world suddenly becomes a better place. read more

Friendly staff, went in because the drive thru lines was jammed packed but I'm glad I went inside to get the full experience. The staff greeted me with hospitality and one of them was even a sports fan, Go BEARS! and Eagles are okay as well. Nice little spot I might go there next time I'm in need of WiFi, this Starbucks is definitely one of my top Starbucks to go to mainly because I didn't get a snobby vibe from any of the staff members. Yall rock! read more

Expect around 20 to 30 minute wait for your coffee. That's what I had to wait for. Every time I go there, I have to wait at least 20 minutes just for coffee! I don't even think Dutch Bros is that slow and they're across the street. I may have to take my business there. read more

Went when they were not busy. They got my order correct and I left happy. My order: I ordered a iced venti green latte nonfat no swtner and a Thai chicken salad wrap for lunch. They were fast n efficient so no complaints there. Taste: my latte was jus right. The Thai salad was delicious and well it's less than 500 calories with over 50g of protein so that was a plus for me. Overall my experience here was good. read more

Starbucks - Delicious lunch box & green tea latte nonfat milk with no swtner - Coffee & Tea Near Me - Fresno, California

Worst service EVERRRR!!! I will NEVER come to this location- Girl at drive up ( wearing a green mask at 4:06pm on Sunday 7/19/2020- did not even acknowledge us- grabbed our payment- then we just waited, waited, waited-- then nothing ... had both our drinks in her hand- handed one to me- then just shut the window and walked away- then came back w the 2nd never saying anything... TERRIBLE SERVICE!! Get rid of her! Ole tu of others who offer Amazing Service that WANT their job read more

They prioritize drive thru. Had a drive thru order in a long line and was done in 10, forgot a drink and sat in the store for even longer with no one in line . Not the first time either, read more

This has to be the most friendly Starbucks I have been too in the US and Canada. Service rep was informative about the mugs and drinks. Drinks were made quickly. The only thing that keeps this location from getting 5 stars is that there was no room inside to sit down and it was a cold morning. Well that and the possibility they put Senomyx in their drinks. read more

I love this place better then the rest of them in Fresno because they are quick and always having a great Attitude towards the customers and they always get the orders right and never mess up the orders read more

Hi, I'm the Misty Milan F. Was ragging on in a yelp review-unfortunately that's not what happened at all and I'm laughing because it's hilarious what she just made up! (They were all new baristas, a week on the job and yes it was my job to ask them if they needed help, my shift was over. And I stayed to help AND the lady left without her sandwiches because she ordered and continued to drive through- didn't pay didn't say anything just left) ANYWAYS about a year and half out of the company, there is new management here and THEY ARE AMAZING! Service is quick, beverage quality great! and I am so happy to continue to visit this store with alllll it's changes and new employees! Thank you for being awesome!! read more

This is the closest Starbucks to my house but I can't continue to wait 30 minutes in s line that takes other location 20-15 max. This location needs to get it together! read more

I went through the drive through and a smart, kind and professional young lady named Victoria was so patient. She allowed us to change our order at the window even though it slowed the line down. They should promote her to owner or something lol. read more

I've lived up and down the west coast and made many Starbucks stores my sanctuary for studying and/or work. This has become my favorite starbucks store ever. Great people working here, nice workspace by the front window with plenty of plugs, clean store/restrooms and usually not crazy busy. Thanks team! read more