I have a newfound appreciation for this Starbucks. On my way north yesterday, I picked up a chai latte from the Prunedale Starbucks. Alas, I discovered my "no-water" chai was made with water, and couldn't bring myself to drink this watery, flavorless cup of disappointment. I was already back on the highway and couldn't go back to the Prunedale location to get a new drink. Luckily, I stopped at the next Starbucks in Gilroy and, despite a wait, got my drink remade on the house. Say what you will about Starbucks, the Big, Bad Corporate Coffee, but that's great service! read more

Incredible team here! They really support their community at this location. Our non profit through the Cesar Chavez Foundation asked for donations of coffee to serve to our team of volunteers for a September 11th event and they were more than happy to give! read more

Very bad attitude from the lady at drive through. She didn't even greet or give me my receipt. I didn't get her name but she had a bunch of dreadlocks. Dirty! read more

Soooo slow!!! Saddest most unfriendly baristas ever. Workers just standing around while people wait 5-10min to order and 15-20min for their order and it's not even that busy. Ridiculous!! read more

Worst experience at Starbucks ever 45 minutes for a large mocha and it was happening to everybody in line they really couldn't figure out how to make drinks but they could figure out how to take your money. 45 minutes really for a mocha horrible service do not go to this location at any cost read more

Pretty good drive-thru service but the iced green tea latte is not sweetened as much here as at other Starbucks.

I love Starbucks!! This starbucks has some of the nicest employees I have come across and while the lines are always long, it is worth the wait. read more

Nice and clean, competent and friendly baristas, fast service, and great atmosphere. They have a lot of seating and plenty of couch/cushioned seating areas. I heard an older lady next to me say this was the most comfortable Starbucks she had ever been to. I agree. There are also several tables with umbrellas outside. The only thing that I didn't like was when the barista decided to start cleaning the glass around the coffee machines and the lid was off the bowl of beans on the top of the espresso machine. I watched as the windex type cleaner was spritzed all around and some descended on the beans. New ammonia latte flavor? Can I order the cancer inducing toxin bean latte please? Ewww! read more

This is my first yelp review and it takes a lot for me to write a review about a place. There customer service is terrible I had to wait 25 minutes for my drink and customer that came in after I got there drink before hand. As I made my way to the bar I noticed they had stacked up all the cups which was why the drinks were out of order. This place is a disaster they need better training and customer service skills. I will not come back again. read more

Oh my Lord! I'm glad that they have nice seating because they are super slow! !! I thought the one @ La Palma, Anaheim was the king of slow people, but this one is store the winner! The sad part is that the drinks are not the best :( If maybe associates dedicate more time to engage with the customers instead of joking around will help the reputation of this store. Next visit I'll stop @ #Panerabread read more

Slow slow slow... If you're in need of coffee go to the Chevron gas station around the corner.

Slowest Starbucks drive-thru ever! Spent nearly 18 minutes to get 2 coffees and 2 waters - and there were only 5 cars ahead of us. Never again. read more

Worst drinks ever made!!! Got a tall white chocolate mocha, over filled with syrup and it looked like they forgot the coffee. My wife got a chai, it was so bitter it's hurt her throat because of the over use of ginger. read more

Waited 30 Minutes and still 4th car deep. Wasn't even acknowledged with appology for waiting so long. Where is the customer service.

This place is pathetically unorganized and slow. I read the reviews and kinda laughed because people complained about this location being "slow," but all starbucks are busy. This location is just poorly run and the staff aren't a well oiled machine. My sister had to wait 10mins after she got her coffee to get her bagel! We found out they completely forgot about it. When asked if she wanted it toasted she said, "yes" and they just put it in the microwave!!! Maybe it is because they were not able to function with the walk in business and the drive thru? My sister usually never says a negative thing about anyone but she mumbled under her breath, "those people are a bunch of freaks!" read more

Takes too long! My friend and I were waiting 30 min to get our drinks. Worse than the ones in downtown San Francisco in the morning. read more

Waited 30 minutes for lousy iced coffee. Poor management of handling customers, they prioritize for drive through customers, so avoid walk in at all cost. Back to my coffee, someone didn't make coffee mix properly - didn't taste like the standard. Retrain all your staff and don't just run 1 register and 1 staff to handle walk in line. 30 lousy freaking minutes for a drink!!! Lucky to get 1 star... read more

After i placed my order and pulled up to window they handed me my drinks and one was wrong, the barista told me that next time i need to review the order correctly at the stand before i pull up to window. EXCUSE ME i said and she walked away before i could respond. I wanted to tell her why dont you make the drink i ordered and was displayed on the screen. every time i go there i have a bad experiance what happend to customer service and work ethic?? read more

Pissed off, I was craving coffee but not anymore. The service couldn't been any slower they had me waiting 15 minutes for my damn coffee. Plus the guy gave us two grandes when we ordered two VENTIS. To top it off the fuckin guy sneezed into open air while making my drink! Thankfully we returned these nasty drinks and they made us new ones with bad attitudes. read more

Another Starbucks that can't keep up with demand in summer and makes you wait if you come inside. Drive thru customers get priority. Starbucks better figure out a way to fix this issue. It now seems to be the norm. Unless I have 20 minutes to wait, I'm going to Peets. read more

This is the second time I have stopped at this location driving to the Bay Area. I have been to Starbucks all over California as well as other states in the US. I am shocked that the Starbucks leadership team has allowed a facility to be in the conditions that I have found at this location. The restrooms are extremely dirty. Walls and floors as well as fixtures are unkept and need to be cleaned and or replaced. Behind the counter was filthy. The amount of trash and garbage on the floors were shocking. The tables, chairs and sugar station was disgusting and had not been attended to in a very long time. I know that this is NOT a reflection of the Starbucks brand but I am disappointed that the expectations of the management team are far below standards. read more

Just another day with poor service, that makes 2 days of Starbucks at 2 different locations. The same thing happened, I order a Grande blonde roast in A Venti cup and a Venti ice water.. yes I know it sounds very complicated only a barista can make that order, not sure if the cashier are allowed to, but come on really.. read more

Everything was up to par with all other Starbucks out there, exception was the employees making the mocha mix in front of everyone and the cleanliness was well below expected standards. 5 stars for service, 5 for promptness, 1 star for cleanliness. Total score 3.5 till the store cleans up. read more

Waited 25 minutes for a venti Black iced tea. they really need to staff better especially coming up on a holiday weekend ridiculous

10+ minute wait for a latte? And I see you making the wrong drinks that have to be remade? Plus the bathroom smelled

This is the freaking slowest Starbucks I've ever been to understaffed, also staffs work super slow. Definitely not happy. It took 25 minutes to receive drinks we ordered! read more

Always busy & have not had any bad experiences here. Try the mobile app to order...you'll love it!!

Normally I like starbucks, but this one left a bad taste in my mouth. They mixed up my drink, twice, my husband's coffee tasted really burnt, my scone was wet (not even sure how to describe it). Wished that we stopped somewhere else in this plaza for our break. read more

I have been visiting this Starbucks for the last few weeks on either Friday, Saturday or Sunday with my husband. Visited on Friday morning and it was a very cold morning with frost on rooftops. Once inside my husband and I commented about how cold it was inside the coffee house, freezing to be exact. I asked the girl taking our order if the heater was on since it was so cold inside, she proceeded to tell me that they do not turn the heater on because the men don't like it when it is warm, because they sweat!, but that the coffee should warm me up and they also sell coffee beans in bulk if I would like to purchase and take some home. We noticed that all of the patrons were cold, no one took off their coat while drinking their hot beverages. I don't go to Starbucks to freeze, I go to enjoy my cup of coffee. Next morning we went next door to Panera, they have a nice fireplace insert that is turned on, on these cold mornings. read more

Coffee's great. Their remodel looks nice but it doesn't change the fact that if you don't clean, the flies will be all over everything. Pretty nasty. Floors are literally sticky. read more

Worse Starbucks in a 50 mile radius, slowest coffee place 20 minutes for one drink. I paid waited 20 minutes and told them forget it and left read more

I felt discriminated by 1 of the staff a guy name Bryce. this is how I felt discriminated, Bryce just stood in front of the register and look at me like, I did not know what I was doing in there or like if didn't speak any English. What an asshole after I spoke to him in english he put a smile in his face.. read more

The drinks them self's were normal and unsurprising but the drive through girl Devin I think here tag said was short and unfriendly. Please give her a break or something, so she can be nicer. read more

This one gets the award for most appalling bathrooms ever. Absolutely disgusting. Trash all over the floor. No paper towels. No toilet paper. No more business from my family. read more

The service was wonderful but the wait was unbelievable. Slowest Starbucks I've ever been to.

Both times i have gone here for breakfast and coffee before work, the breakfast sandwiches are still frozen in the middle! This is especially frustrating when commuting to work & not having the time to go get a replacement. I see that this has happened to others, so i probably wont be going back. Quality of production is equally as important as quantity! Slow down And make it right! read more

This drive-thru Starbucks is the WORST Starbucks I have ever had the displeasure of either walking into or driving through. I've given this place and the staff there several chances to prove their service was actually good and that I just happened upon a bad day on THREE separate occasions--and they failed miserably. First time, walked in with my daughter to pick up a quick tea while my dogs were being groomed. I saw a huge pitcher of the tea ready to go and still waited over a half an hour for someone to pick it up, pour it into a cup, and add ice!! Even worse, I watched as someone came in 15 minutes after me and get served the exact same tea from the exact same pitcher before me! Hmm, could they have poured a second cup at the same time? Apparently not 'cause they waited 15 more minutes to pour my cup! Second time, drive-thru took forever and when they finally gave us our drinks, my husband said his iced mocha frap was the worst tasting drink he had ever had. It was so bad, he had to dump it. Time number three, just yesterday, I attempted to order a tea again through the drive-thru, I know, I'm a moron--but a hopeful one. There was no one in the drive-thru in front of me and the store was not busy. Yet I sat at the speaker for 5 minutes without anyone taking my order. I thought maybe the speaker was broken so I drove up to the window and sat there as three people walked past the window and completely ignored me and my big SUV. Fed up, I drove off thirsty, empty-handed, and very angry. So angry that I signed up for Yelp just to post this review...something I have never done before. As other recent reviews have shown, the staff in this Starbucks is SLOW, completely unorganized, not customer-service oriented in any way, and the store needs a complete overhaul of its staff. The service (term used very loosely) at this store is not just terrible, it is non-existent! Don't waste your money at this store!!!! I only wish I could get back the 40 minutes of my life they wasted and give them zero stars instead of one! read more

Worst Starbucks I have ever been in. Terrible customer service. More worried about mobile orders than the customers standing waiting for 30 minutes. Save yourself the hassle and go anywhere but here! read more

I like this Starbucks and the outside seating that they have set up. Love the free Wi-Fi :)

It should be allowed negative star here. This was the worst experience I had. They forgot my coffee and made me like idiot waiting for a long time in the wind. read more