Staffs are generally always nice! Coffee tastes good! Only thing... please put more chairs especially comfortable ones would be appropriated as there's a huge space with not enough chairs makes the shop no cozy feeling at all...and always having hard time reserving tables and chairs when I visit with numerous friends and family. Chair! Chair! Chairsssssss!!! Thx read more

This Starbucks is one of those perfectly placed stops, especially if you're heading up the 330 toward Big Bear and realize you need caffeine immediately. Being in the Walmart parking lot also makes it an easy add on while running errands or grabbing a few things. What really stands out is how quickly they move the drive thru, which feels like a gift on busy mornings. My order is consistently correct, and the team keeps things efficient without making it feel rushed. It's the kind of reliable stop that makes a quick coffee run smooth and stress free. read more

Starbucks - the inside of a coffee shop with tables and stools - Coffee & Tea Near Me - Highland, California

It's a Starbucks, not exactly reinventing the beverage industry. My experience was slightly lackluster and promptly entertaining. I ordered my drink and had 5 dollars on my app. The drink was $5.35 so I was short 35¢ so I gave the nice girl a $5 bill. Now I know most people can't solve word problems so here is the spoiler, I was owed $4.65. A huddle ensued, and employees gathered around the cash like primates from space odyssey. They came out and then.... She handed me a nickel, seriously. Straight faced like no sarcasm or shame. I shuddered at the state of the education system at first, then I felt kind of bad. But I had to ask "What is this for?" "Your change" After I briefly explained what I owed and what I paid, another huddle ensued. This time she came out with a dollar and a quarter. Clearly we were not connecting. I said "I was going to tip you 2 dollars" She replied " just keep it" like I wanted the dollar twenty-five First of all, that was not what I was owed. So I told her to keep it all. I'm not sure if her smile was genuine joy, or just relief that I ended this word problem which had stumped her. I doubt she even tipped herself the four bucks she owed me. Maybe cash is outdated, maybe they aren't used to making change with apps and credit cards doing all the math. But please, Starbucks help these poor uneducated young ladies learn how to count and use currency. Don't let the skill die here. read more

This place is trash never again!! will I ever get coffee from here the guy that works there is horrible he charged me for pistachio cream foam and didn't put it in my coffee never will I ever come to this location again. read more

Starbucks - Where is the pistachio cream foam? Never again!!! Charge me 80 cents and didn't put it in my coffee! - Coffee & Tea Near Me - Highland, California

Paying $7 for coffee and the amount of ice in the cup is actually disrespectful.. it touches the bottom of the cup. Terrible. read more

Starbucks - Iced coffee - Coffee & Tea Near Me - Highland, California

This is my local Starbucks ‼ and let me tell you ALBERT AND MATTHEW are the upmost respectful kind and amazing baristas I go to so many Starbucks and no barista and no drinks can compare to the ones that these two make they make every visit amazing make sure you ask for them if you want the best coffee read more

Probably the worse Starbucks I have been to. The staff are rude and have no sense of urgency. I ordered 2 cold brews plain and it took 20 min and I was the only customer in the store. There were 4 employees working behind the counter. Drive through was faster than going in store. Do yourself a favor and go to another Starbucks and stay clear of this location. read more

just left this location as an unsatisfied customer and I don't leave reviews ever! I come here every now and again always treated with kindness and smiles this morning ran into a grinch AMBER had a naaaaaasty additude very rude ! barley filled my drink and offered only more ice when I asked for a small cup of oatmilk on the side mind you most Starbucks have oatmilk inside you can freely pour tried to charge me 3.45$ i just asked for a refund but definitley an annoying experience Neveah very sweet cashier though read more

Went to get my first psl of the season and it wasn't super busy and got both my drinks correct w/ a cute message.¨ Matthew taking my order was very very nice & patient. read more

It was just fine. And I mean for chain standard. They are really busy, the staff was fine- sort of neutral, not cold not warm. We had to wait for a granola bar after our drinks, not blaming them at all just saying it was funny. Lots of seating, a Walmart nearby, and a Tesla super charger. read more

Starbucks - Inside - Coffee & Tea Near Me - Highland, California

Walked in and waited out the counter for about 10 minutes. Walked out, looked at the sign and thought maybe I was missing something. Everyone had their backs turned no one acknowledged I was even there and I actually had to ask for service crazy. read more

I like this Starbucks. They were super nice and they hooked me up when I forgot to add something to Order. Def the one to hit before your drive up to big bear read more

Drink was good, however i would rate the cleanliness of this starbucks a 0/5. i'm disgusted, especially because of the blood which is unacceptable read more

Starbucks - saw remnants of shaving activities, hair, and blood stain to the right - Coffee & Tea Near Me - Highland, California

Glad they added coffee to my cup of ice... same with the matcha tea. ice filled up to the lid

I wish they would stop putting cake pops in the bag with hot food. Who wants a cake pop coating welded to the bag or removed off the cake pop entirely because it's so melted this last time I caught it shortly after but I have had worse. Please stop. read more

Starbucks - a pink candy lollipop on a brown paper bag - Coffee & Tea Near Me - Highland, California

Horrible service!!! Barista took our order and we patiently waited to find out he never printed our order. There was no one else inside but us...not busy at all. When we asked about our drinks, the barista gave us attitude. Hello wake up we're asking since y'all standing around sleeping read more

Starbucks - Avoid this Starbucks - Coffee & Tea Near Me - Highland, California

Omg I ordered a Frappuccino and the lady gave me the drink all.messy. syrup everywhere it ruined my pants. Was upset Bad customer service. Felt rushed read more

Starbucks - Coffee & Tea Near Me - Highland, California

Terrible Starbucks, employees are rude, they are always "out" of products and dining room is locked. You must wait in the Drive Through line to pickup a mobile order. read more

I never leave reviews, but unfortunately, the outlets at this Starbucks have not been fixed in over five months. I came to the Starbucks to get some work done and have some tea before heading out to go snowboarding. Unfortunately, no the outlets work as all the wall outlets have been covered, and the table that has an outlet strip dedicated as a workstation is useless. When I asked the stuff if there was a way to plug-in, they said no they think that corporate did this on purpose. I try to call corporate to let them know the issue and then look on the yelp reviews only to realize that nothing has changed in five months.. read more

Starbucks - Call corporate if it is still not working when you arrive. This is the piece of paper and number the Starbucks workers gave me. - Coffee & Tea Near Me - Highland, California

No outlets because they have been intentionally removed by management "due to the area." Unbelievable! The whole place was EMPTY at 11:30AM. I wonder why... read more

Thank you. Great service!! Service is getting better. Thank you for the effort!!! I had a couple of issues in the past but this time it was a lot better. Service was fast and friendly!! I love it!!! read more

Starbucks - Starbuckzeee!!!! - Coffee & Tea Near Me - Highland, California

If I could rate this store a 0 star I would. RUDE ASS STAFF. I accidentally clicked in store pick up instead of drive thru and I couldn't reverse because there were cars behind me already and she had an attitude "okay well we will look" then she handed me my drinks very rudely "here you go" and that's it & they didn't add whipped cream and when I asked they didn't want to redo my drinks! Used to go to this location religiously, never going there again! The newer one down the road has way better staff read more

An awful experience truly. Ordered 2 drinks at the register - matcha and a hot mint tea. Waited 20 minutes which really was not a problem, it was very busy. After 20 minutes we received one of our drinks-matcha, we waited another 5 minutes for my hot tea and nothing. I asked the girl behind the counter if my tea was coming anytime soon and told her that the other drinks came out. Typically whoever takes the drink order gets the hot tea right away but since they were slammed I did not want to ask any questions. The girl behind the counter looked at me and asked what tea I needed and size, seemed like she was going to grab it right away. Nope- she continuous on making several drinks and not grabbing hot water+ tea. I did not want to spend anymore than 30 minutes we were already there and walked out. I would like a refund for garbage service and not receiving my tea. Get it together Starbucks. read more

Went to Starbucks to do some work off of Boulder and highland and as tried to connect my laptop. There is not one outlet in the store to charge my laptop which is a reason why many of go to Starbucks to get some work done. It's unfortunate because the manager said "oh we had to get rid of them all" Needless to say, i will not go to that Starbucks again! And i spent so much money there but i guess the cost of electricity is more important customers!! I will drive to the one in redlands or go to Panera bread. I don't write a lot of reviews but the second I have done to this location that is not good. . I guess because location is not the best they think all customers are not important. Norma read more

Most Starbucks have friendly people working there. This place was one of the first where someone not only greeted me at the drive through before asking if I'd like to start with something to eat but they did something different. The person helping take my order asked me how I'm doing and actually listened to my response and commented after listening. That was something unexpected and made my trip to Starbucks a little brighter. Coffee was also delicious and the drive through line moves pretty quickly. read more

This has to be the slowest store I've ever been to. Except for one partner hustling, all other partners were moving in slow motion. My order included 4 drinks and were made one at a time in between other orders. No one smiling. read more

On two different occasions I bought my mom coffee from this Starbucks location and both times she said it's watery. The second time I purchased I didn't share which location I visited for her favorite coffee and she had the same commentary. I won't visit again. read more

So i'm not really want to leave reviews but this Starbucks was definitely worth writing a review. I went in to pick up my mobile order a coffee and a brownie and I picked up my coffee and was waiting for my brownie while waiting for my brownie like six of the barista's came up to me and said hey honey are you good do you need anything else and they all knew my name I felt so special and so appreciated. Please go to the Starbucks more than the other Starbucks down the street. (: read more

Starbucks - the coffee and the brownie i was delivered with great customer service ( no sarcasm) - Coffee & Tea Near Me - Highland, California

Young girl at the drive thru window didn't have courtesy to say thank you. She gave me my two drinks but forgot my danish . I had to go inside and ask for it . Someone else gave it to me . She breezes by with a low voice , sorry about that . Because I came inside pretty much calling her on it . I said are you . She needs a review by a real supervisor. I'll be honest that whole store needs a review . #25955 read more

Great customer service here this morning and always. Stephanie and Celeste were very cheerful this morning. I definitely recommend this location. read more

This location is almost always slow no matter how many or how less the amount of customers there are. I work next door and almost in here everyday (even though I shouldn't be with the poor experiences I have daily). Today I requested a serious strawberry frap in which the young lady (I didn't get a name because she wasn't wearing her badge) informed me that they no longer make them that way and it's back to the strawberries and cream (in which the purée is blended in it) . I said okay that's fine and asked if she could put extra purée similar to how it was with the old drink and that I would pay extra. She kept going back and forth with me and all I wanted was extra purée. I didn't get a thank you a have a great day or anything. Lesson learned I will NOT rerun even if it's conveniently next to my job I'm so over them read more

Starbucks - Coffee & Tea Near Me - Highland, California

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I don't know what I did to get so much attitude from the employee but I ordered a caramel frap and got a almond milk smoothie ... literally . I asked them what it was because it was just white and they said caramel frap and I asked why it was white because it's usually brown (as most coffee is), and they didn't say anything about it they just said oh.. we will remake it. And then when I grabbed the new one I said "thank you have a nice day" and I just got a nasty stare. really unpleasant. I hope they don't treat all the customers this way. Kindness is key. read more

Starbucks - Coffee & Tea Near Me - Highland, California

customer service sucked. they were "temporarily closed in the inside for 2 hours" yet there was no signs. i then proceeded to the drive thru were after i placed my order and made it to the window i noticed my tea wasnt right and neither was my other drink. my drink was very watered down and watery. i had never seen my starbucks drink look like that before, and they hella greedy w the carmel. read more

I didn't get a birthday reward loaded onto my app so I called the store to ask about it. They told me corporate has control over that and they don't so I would have to call corporate, which I understand. But no apology, no happy birthday, they could've just offered to make me a drink. Just ridiculous. read more

They gave me a dirty cup .. horrible unexceptionable. I took it back n not even an apology

I'd give this place zero stars if that was an option. Seriously worst Starbucks ever. I've come here twice and both times my order has been messed up. This is suppose to be a very berry hibiscus. You can tell by the color it's wrong. I ordered a iced Carmel macchiato with light ice soo why it was given to me hot with light ice makes no sense. read more

Starbucks - Coffee & Tea Near Me - Highland, California

Just wanted to take a minute to write a review about Kyra at this location! She was so unbelievably kind to me in the drive thru. She asked how I was doing and after telling her I was great because my husband comes back from deployment tonight she got just as excited as I did and it felt really amazing to have a complete stranger be so happy for me. I'm even more pumped up now. Haha. I've never had a bad experience here, but today was exceptional! I hope her management team will see this and pass on my thank you! Thank you Kyra! read more

I had the worst experience at this place. The barista named CHASE had the worst attitude and threatened to spit in my drink and ny childrens drinks. I don't understand why anyone would hire such an evil and disgusting human. I remained calm and asked if someone else could help me and she cussed at me while I had my 4 year old and 7 year old with me threatening to spit in their drinks too. I hope management sees this and fires her for this behavior. I'm appalled. I will never go here ever again. And neither will anyone I know! Do better. 0 stars. If nothing gets done about this I will contact corporate. read more

This is the slowest Starbucks I've ever been too. Because I'm pregnant I had to bite my tongue so I don't go in labor from anger but it won't happen again. read more

I was coming back from Green Valley Lake, and wanted to get a hot drink so this one came on the way. I bought "Matcha Green Tea Latte" tall size. Wait time only took 5-7 min, plus I asked for a cup of water with no ice it was quick service, not too crowded. I took a sip of my green tea and I wasn't very fond of it, sorry to say tasted like fish and smelled fishy too. Paid for $3.65 to get a drink that doesn't taste like matcha very disappointed. Will not recommend or order this Tea again. read more

Starbucks - Coffee & Tea Near Me - Highland, California

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