Luna. I can't begin to thank you so much for your for your hospitality I'm having such a shitty day and and you really made it worth it. Thank you so much. Natt. Thank you also so much for maki my everybody's day. I hope management reads this because these two ladies have a smile on their face and is such a bless blessing to be around. read more

Van Nuys, CA where I meet up with my friends for some chit chat and coffee. the store is quite spacious, with plenty of tables and wall plugs to use. employees are friendly and helpful. restroom is clean and stocked. i have been here for several times and my drinks have always been on point - usually a hot cup of coffee or frappe. every visit has been consistent, which i appreciate. there's plenty of free parking in the back and two entrances, which makes it easy to get in and out. a reliable and comfortable Starbucks to relax or get work done. read more

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Bacon, egg and cheese sandwich with a lot of protein really good and really good drink caramel Frappuccino highly recommend you get it. The service was excellent. the ambience get out of there quickly quickly. But usually it's OK sandwiches really delicious it's hearty and really filling and satisfying and I highly recommend it read more

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This location needs to improve on the efficiecy of service especially when taking orders. Long lines inside and through drive every single time and plenty of employees working. read more

If you can avoid this Starbucks location then I would highly recommend it. I came to this Starbucks tonight since it was one of the store still open after 9pm. I placed my mobile for my birthday reward so I got the Venti Dragonfruit with light ice. I got my wife her Venti Peach Green Tea with light ice as well. It said my order would be ready in like 10 minutes for dine in pickup. When I arrived to the store a little earlier, the drive thru line was pack and there was no parking in the front so I parked in the back. When I walked to the store, I saw all the chairs were up so that means they were closed inside. I had to get back into my car and get into the drive thru line. For like 10 minutes, the drive thru line did not move. We were just stuck there for whatever reason. So I was finally able to pick up my order 20 minutes after my pickup time since the drive thru was busy. I would not come back to this location. read more

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Absolutely ridiculous and a complete rip off. I ordered a tall drink and paid $5.95, only to receive a cup that was about 90% ice. I took around 3 sips and it was gone. There was barely any actual drink in the cup. Charging almost $6 for a cup of ice with a splash of coffee is insulting. Prices keep going up while portions keep shrinking. This was a total waste of money and very disappointing. read more

Starbucks - Ice with a splash of coffee - Coffee & Tea Near Me - Los Angeles, California

Ugh this used to be one of my go to stores but sadly when I went in for my mobile order today I saw a huge roach!!! The way my stomach turned omg. Please, please, please address this problem and prioritize cleanliness!! read more

This review is for the Orange Cream Cake Pop! I saw this on the menu and I knew I had to buy it. Starbucks, what is really going on? Did you guys secretly work with Hostess? because this cake pop is absolutely delicious! As soon as I bit into it, I was transported back to the early eighties when my grandfather used to take me and my brothers to the Hostess store! You guys remember when Hostess had a store filled with Webber bread and Hostess cupcakes and pies and zingers etc.? and you could also purchase the expired foods for like $.25-50 a package? Those were the good ole days! But yea, you got a winner right here. Whoever is responsible, thank you! My drink was good too! Had one of those Refresher Lemonade with Pineapple Passionfruit. I will be back! Soon! read more

Starbucks - This drink was made perfect! - Coffee & Tea Near Me - Los Angeles, California

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I think they put expired milk in my latte. Literally taste disgusting. I rarely get hot coffees from stores but i wanted to today and it was disgusting and a waste of money. My home coffee is better. It tasted like expired milk inside read more

Starbucks - Coffee & Tea Near Me - Los Angeles, California

Love the pink drink And new strawberry frappe I would definitely come back :) Great service read more

When this Starbucks location first opened several years ago, it was the bomb. I would go almost every morning after my daily workout! Once Covid hit I noticed that the service and quality went down a bit. I am that girl who orders only on the app so that my drink is ready when I head over. No wait time is a plus! Unfortunately, your drink order isn't always made correctly and when you are half way home, who wants to turn around and go back...? Not me!!! I have lost count on how many times my drink was incorrect. So, this girl stopped going to this location. Until the other day. Friendly service and my drink was good. Especially on a wet, rainy day. Plenty of parking in the back lot but not an easy in and out on Sherman Way and Woodman. Plenty of indoor seating with free wifi. No outdoor seating at this location which is a definite downside. Drive thru can get long but runs smoothly. read more

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I was there this afternoon to pick up a mobile order that was ready at 12:38pm. I waited until 12:55pm and my order still was ot up. one of the baristas made eye contact with me a few time but NEVER asked if I had a order or my name. I finally went to the counter and waited for the cashier to return. and informed her that I was waiting for my mobile order but not one p[erson acknowledged me so I came to the counter to ask about my order. She then took my name and asked what I ordered, She informed me that they were out of the ingredients for my order and offered to make me an alternative or refund me. I took the alternative drink. I do not understand how people can work in customer service and not even speak to the customers. Your management team needs to be retrained and staff needs training as well. Absolutely HORRIBLE service! How is a customer to know that there drink cannot be made if not asked. read more

They were not open at the opening hour and didn't open the window until 5am and then proceeded to inform us that they had just got fumigated with Absolutely NO NOTICE OF FUMIGATION WHICH IS OUT OF THE HEALTH AND SAFETY CODE THAT ALL PROPERTIES NEED TO FOllow when getting "fumigated". Yuck, we immediately left and will not be returning to this location again. Hopefully they get better health and safety and food preparation priorities and better customer service skills towards their patrons. Would not return. read more

Just left this location. Ordered a lemon loaf in the drive thru line and was told they ran out, when I went inside plenty of lemon loaf on the shelf. I let the person at the counter inside know the window attendant lied, but no real accountability. Plenty of Starbucks around maybe don't go to this one! read more

Honestly, I would say if they're amazingly horrible at their job 10 out of 10 would not recommend literally messed up everything especially the night crew on 9/17/25 they were really bad at customer service and just generally made me feel very unwelcome read more

Not really open at 4:30 AM only the drive thru. Waste of time what about the locals that live nearby

RUDEST drive thru ever!!! I waited about 20 min too I drive a coupe What makes you think it's okay To leave my drink on the little tiny shelf THEN I have to open my big heavy door against the wall God forbid I hit the wall to reach my cold lonely drink What happened to handing it to me in my hand What if I was handicap in my car Why do I have to even complain about this Thanks Caucasian rude starbucks worker lady! Ruined my day smfh I have quizzes and midterms coming up This is ridiculous read more

I love this place it is absolutely beautiful, clean friendly and welcoming. I love to come here to study for my classes and to visit with my friends. I love this atmosphere at the staff which is working at this place is so cute and friendly. My favourite food is cheese, Danish and caramel macchiato. read more

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I love the worker Julia too much!!!! She is so kind so sweet I love how she's communicating with costumers . Thank you for such a wonderful coffee and service read more

Don't know what everyone else is raging about, but I've been going to this Starbucks for years and haven't been burned yet! Drinks are always made correct (super helpful because I have a picky wife with a super specific order), breakfast sandwiches are always good, and all the employees we've interacted with have been nice/courteous. I definitely wouldn't recommend hanging out inside and the drive-thru line gets ridiculous sometimes (going every which way), but apart from that it's a solid Starbuck. read more

Came here on my day off to get an espresso and grind some starbucks beans that my partner gifted to me. I pull out my bag of sumatra from my backpack and ask if they could please grind it on paper filter. The barista began charging me for the beans, I explained that they were gifted to me and was confused as to why he was trying to charge me. He then said that I should "be careful next time" and said he would grind them for me after pestering me for some sort of receipt. He continued giving me an attitude, after which I cancelled my espresso and just asked for the beans back. Trust me, these aren't the highest quality beans, and you don't work at a specialty coffee shop; I don't need to steal these bottom shelf, over-roasted, beans. I only visit starbucks occasionally and it's only really for the service, but it seems we can't even get that nowadays from this dirty corporate chain. Won't come back ever again. Barista didn't have a name tag, so he wasn't even in dress code. What kind of operation are we running here? read more

This Starbucks isn't the same anymore. Sadly the drinks don't taste good. I always need my iced matcha late on my way to work and this location makes it so horrible. If I order it with light ice all I get is milk and if I order it regular it's tastes like straight up matcha that isn't properly mixed. I try to give it a chance from time to time hoping it gets better but unfortunately they all make the drinks the same in there. It's sad because this is the closest location to me. read more

Dirty place. I ask three times clean table please, they just gave me wet wipes and says do it with yourself. That not my job, clean after them clients!!! It was Monday and they was not busy (((( read more

Their service is just so bad.. rude. You walk in and wait to be helped in line and no one acknowledges you until 5 whole minutes passed.. why stare at me like I'm crazy for waiting in line? This Starbucks sucks. Rude employees and it's always FREEZING inside, literally below appropriate temp. Lmfao read more

WTF Starbucks I ordered a medicine ball tea and they gave me someone else's hot chocolate with the name Mauricio on it. Very unprofessional starbucks it's the guy with the glasses I called a few times to let them Know my next drink is free since you ruined my order!!! They only got my ham and cheese croissant right...... read more

Coffee is fine. But this location need some professional shift managers. Today i was there ordering a drink,so one lady she was all the time on the phone texting. The other girl always was confused about everything.(may be she is new thats why). There are like 4 or 5 baristas,and they were chatting each other all the time lol. But the place is cool ngl. Wll i come back here? Yes. read more

I like this Starbucks. Greeted as you come in. Place is nice and clean including the restroom. Rina did great customer service. Only thing is this place is not on the app. read more

Starbucks - Coffee & Tea Near Me - Los Angeles, California

I ordered in the drive thru @ 11:22am, a caramel macchiato upside down, and they only gave me what it seems to be milk and steam milk inside with no coffee. Very disappointing and ticked off read more

I ordered a cold latte without ice through Uber Eats and what they sent is really insulting and below all the quality standards of any place. I am speechless to mention how dissatisfied I am with this place. It's embarrassing... I'll never shop there again! read more

Starbucks - a cup of coffee on a table - Coffee & Tea Near Me - Los Angeles, California

I love this location! The only bad thing about this Starbucks is the customers! All these Karens that go in demanding, and complaining about the smallest issues. The employees put up with so much from a lot of their customers, it's sad. read more

Night shift employees are out of this planet. Rude and disrespectful. You are talking to them they are ignoring you. Terrible costumer service. read more

What is up with the employees here? They Always have a bad attitude, i come early in the morning through the drive thru with a big smile and i get a poop face. They are always out of the green stick for the cups. Get rid of employees with bad attitude and hired people that actually want to work read more

good food, good service, good ambience, ........................... good location, very faster drive thru read more

Starbucks - any assortment - Coffee & Tea Near Me - Los Angeles, California

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This about the 3rd time I'd went here and the service absolutely sucks. Every time I go In there's no one at the register or in line, and I'm waiting at least 5 mins to order. Today I went in And of course I was forced to wait to order my drink. They took so long since they seem like they are so focused on mobile orders, I did one and then waited 10 mins for a simple drip coffee. I had to get up and ask for my drink which still wasn't made until I asked i think it's ridiculous. And to top it off, as I went for a drink my coffee burned my lip because the person who gave me my drink didn't put the lid on correctly. read more

This is the only Starbucks I've ever been to where they asked me if I was okay while I was studying, and also offered me water. Enough said! Space is also pretty big as it used to be a Taco Bell a lifetime ago, so definitely a nice Starbucks to study/work at as it's super spacious with many places to sit. read more

Customer service was horrible. Especially this morning. The gentleman at the front was very rude. Not a good way to start a Monday morning.

I went to this Starbucks with my friend and we stayed there for a bit and left after we finished our refreshers. When I settled in to chat some more at a friend's house I then realized that I totally forgot my ring on the table at this Starbucks, I took it off for a second and got distracted. My heart stopped with fear because my mom gave me this ring and I didnt want to lose one again (for I've lost so many from before) and this one is a rather valuable one. I didnt want to break my mom's heart and so I didnt care who was watching me and I prayed out loud for help from God, not for myself (well, maybe a little) but so my mom won't get disappointed while my friend called the coffee house. Alas, my prayer was answered and some awesome soul turned in the ring and so a barista confirmed that they have it. When I went in the store I was confident that IT IS my ring even when my friends were telling me that it could be possible that they have another ring on hand (trying to ready me just in case) but I was confident my prayer was answered and that today, my faith with humanity will win yet another round againts the dark side! Bella, the barista, smiled as she handed me my ring wrapped up in a pastry bag. I thanked her and her staff. I wanted to thank the person who turned it in but they already left and made a promise to write a great review about them for being great, for having such quick service and also for having an immaculately clean store (even the restroom!). The person who turned it in could have easily have walked off with it and sold it for a good sum of money, and the baristas could have easily denied it being turned in and kept it to themselves (divide it up for everyone) but they chose to do good that day for a clumsy, forgetful stranger... THANK YOU. Just showing the ring to show how it could have easily tempted someone to just keep it. But good still triumphed. To which Im eternally grateful! read more

Starbucks - Honest people are such treasures. Thank you. - Coffee & Tea Near Me - Los Angeles, California

Brand new location in Van Nuys. Used to be Taco Bell here. Spacious and clean. Lots of parking. Drive thru gets busy. Good customer service most times. You get a rude one once in a while. Overall one of the best Starbucks locations in the area. read more

Starbucks - Coffee & Tea Near Me - Los Angeles, California

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Dear Manager, Please assure that your baristas read the labels when making customers drinks. Let me give you an example: what if I was allergic to vanilla and ask for no vanilla syrup in my drink, but turns out that your barista did not read the label.... Starbucks will be liable for my medical bills. My point is, I been going to your store for few months and it seems that every time that I go theirs always an issue with my drink. Tonight I ordered A SIMPLE DRINK with NO FOAM and guess what???? I got EXTRA FOAM. See pictures. The only reason I have continue being a customer at your store is due to the fact that I understand people make mistakes, however I do not understand why they keep making the same mistakes over and over again. Maybe you need to reteach your baristas to be cautious when making drinks. Time and date of my order : jun 11,2019 at 10:14 pm total of $9.80 gr skn cdl lat & gr lndn fog t lat NO FOAM --- drive thru order read more

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Bought grande cappucino, what I got was half cappucino and half foam which cost $5 and the grande Summer skies is 3/4 ice for $7! When I asked the barista if that is normal she said that what you get for cappucinos, its mostly foam. Not worth the money! read more