I came here today and went through the drive thru. I made a mobile order when I arrived there and waited for about 30 minutes. I understand that the lines are very long during this corona virus time but they started making my drinks when I ordered, so when I arrived at the drive thru window 30 minutes later..my frappuccino was veryyyyy watery because they left it out for 30 minutes until I got to the window. Doesn't make sense! they should start making the drinks when we arrive to the speaker for mobile orders so the drinks won't be watery!!! read more

Slowest drive thru ever, it has been like this since it opened and seems like it will never get better, plan a 30 min trip if you come here.

Never again! I typically go to the Starbucks on Main because it's by my office, but have gone through the drive thru here twice when I've had an early meeting to get to. Both times I've gone through the drive thru, they've done a horrible job on the drinks I order. When I asked for a Nonfat Chai Tea Latte with no water, and watched them pour water into the drink, that's unacceptable. When I asked for an iced passion tea, I expected that they would shake it like they do everywhere else. I watched them put the Splenda in the bottom of the cup, add the tea and water on top, and pour a little ice in. The "iced" tea had no ice and was tepid when I got to the office. Nasty! Wonder how I was able to watch? Because by the time I got to the drive thru window, they hadn't started my drinks yet. They should have a much more streamlined way of doing things. Either move the speaker where you order further away from the window, or hire better, more efficient staff! People shouldn't be waiting for their order at the window, the drinks should be done when you pull up. The drinks are always ready at any other Starbucks I've gone to. I figured that Starbucks as a company would hire the most competent staff for a drive thru. Guess I was wrong! I'll take the extra time to walk from my office to the one on Main, where they know my order, are friendly, and make my drinks perfectly every time! I'll make sure to leave earlier on my meeting days, just so I don't have to deal with the Starbucks that's closest to my house. read more

I still prefer going to the Starbucks on Center. I have visited this location many times and they still make crummy drinks. I think they're trained by Safeway Starbucks employees. Drivethru gets packed during the morning commute, but that's typical for any Starbucks. Also every time I go I usually use a MPD hanging out on break, so I feel safe going inside haha! read more

They messed up my order, and then told me to go park and wait since they were being timed. They all seemed to be very confused with every order coming in. The barista just came out to my car and asked if I was Theresa. That's not my name but I took my sandwich read more

This is my favorite Starbucks in my town. They are super friendly and quick, even when it's really busy. I come here a couple times a week and go through drive thru and its always quick. I also come here on weekends and do work on my laptop and its a great atmosphere. The employees are great with customers and with each other. read more

The workers here are always rude or Moody and they always seem to get my order screwed up! Had no choice cause it was convenient ..

Slowest drive thru ever, drinks aren't consistent in taste, and they are always out of something. The line in the drive thru has had me stuck for 30 minutes more than once. read more

It's nice that they have a drive-thru, but this is the worst Starbucks in the area. They seem to enjoy adding flavor syrups to my orders despite my requests for a plain coffee or latte. That syrup makes the coffee undrinkable to me, and it seems the teenagers working here think they're doing favors by adding unwanted syrup. As a person who drinks black coffee, I can tell you that theirs is not brewed well. Nob Hill Starbucks has the pro baristas whereas this location everyone seems inexperienced and prone to adding tons of sweetener to mask the sub-par brew. read more

Constantly a huge wait until you finally get drinks made wrong. Staff doesn't care. One of the worst starbucks I been to.

Not only are they the absolute slowest Starbucks that I've ever been to, the person working the drive thru window has bad customer service skills. Plus they messed up my order, probably because they ask what you want then don't listen to your response because they're too busy messing around and laughing at someone in the background. read more

Cristina is the best barista!!!! She is always so sweet and positive. Love this Starbucks!

I have noticed a big improvement. Six months ago, I would have said that this place was one of the worst Starbucks I've ever been to. However about 3 months ago I decided to give them another try and there was quite a change. Seems like they have hired some employees that take pride in their work and want to please the customer. There is even one girl that sometimes tells silly jokes while you wait. I'm not saying that the place is perfect. There are still a few employees that need to take lessons in customer service but they are definitely getting better. The parking situation is still bad and they still need some sort of warning system when pedestrians are crossing the exit of the drive thru lane. read more

I hate to give a bad review but the past couple times I've gone through the drive thru, the guy helping me (tall guy) never says a single word. He hands me my drink, my card, my straw, all with his back turned (LITERALLY. He never turns around and looks at you. He just swings his arm behind him to hand you things) Never says hello or acknowledges that you are a person. Literally the worst customer service I've had at a Starbucks. I'm surprised he's still allowed to run the drive thru window. Seriously rude. read more

I rarely have a negative thing to say about Starbucks. I love the coffee and the atmosphere and have been an avid SB fan for a long time. I live within a block of this location so imagine my excitement knowing it would be so close to my home. My excitement has diminished over the last 2 years. This location has really gone downhill because attitude reflects leadership, and the attitudes here are awful! Management leaves a lot to be desired, and is quite obvious why the employees are the way they are. I will gladly drive the extra 3 miles to the Center Street location any day of the week and twice on Sunday to avoid the sour faces and crappy attitudes of this location! You can do better than this, Starbucks! UPDATE: Here we are, five months later, and nothing has changed. The attitudes continue to be sour, the looks of disdain as you walk in the door have not diminished. Crappy place. read more

The drive through line at this location takes 20 minutes to get through on a good day and the staff isn't very friendly. Starbucks can do better. read more

The morning crew still hasn't worked out the kinks. They are still kinda slow. super annoying that they NEVER have the nonfat milk out. And I saw one of the employees pull her friend out of line to serve them first. NOT COOL. Hence the two stars. read more

Just waited in an incredibly long line for a latte that wasn't full and tasted like they poured a regular cup of coffee and put a shot of caramel in it. Very disappointing read more

I usually avoid this place at all costs. The few times I've been there I've had really bad experiences. Yesterday I was in the area and I didn't want to go to the one in Nob Hill since it is always super crowded. I ordered and proceeded to go the window where the person who took my payment didn't even greet me (being in the customer business myself, sometimes we get those rude customers that don't say a word and I usually don't say one either). I said "hello", he didn't say A WORD. I got my credit card back and said "thank you", he didn't say A WORD. He handed me my drink without saying A WORD. Never going to this place again, if you are in the Martinez area, I would recommend going to their North Main location, in the Martinez downtown. read more

It's nice to finally have a drive-thru Starbucks in Martinez. I went here the first week they opened. I was in the drive-thru line, which was moving pretty slow, and when I got to the window I was handed the wrong drink. The girl at the window was very nice and apologized, and then she handed me a voucher for a free drink on my next visit. Second time around, the drive-thru was much faster & customer service was spot-on. read more

A newer Starbucks with a drive thru was needed in Martinez! Parking can be a little crazy but the service and drinks are much better than the other local Starbucks. The new pastries are great (I love the cheese danish) except I will miss the lemon loaf. read more

Went thru the drive thru ordered a Venti Green Tea. Got to the window and was handed an extra large cup 3/4 full, I looked at it and said why isn't it full. The lady said we are out of Venti cups this was the next size up. So why dont you fill the cup up with at least more ice so stupid will not be back. My sister works for Starbucks and she said they should have filled the cup up. read more

Went through drive-thru & ordered 3 kids' hot chocolate, a coffee for myself and 3 bagels. The employee immediately became rude with me, over the speaker, when he realized my order. When I pulled up to the window the employee who took my order was complaining about how tired he was of all these large orders (it's 8 a.m. in the morning, Christmas month!!!!) The rest of the employees began complaining about how much they've been working, how busy they have been and how tired they are! The employees at this Starbucks have never been friendly (a smile would be nice), but today was pretty bad! Really, really rude!!! Maybe Starbucks should hire people that would appreciate their job and more importantly A LOT more friendly!!! :/ read more

Watch out for this Starbucks. I just saw them mix coffees because they didn't want to make a fresh pot. They added the dark with the mild. I was a little shocked but with service gone from most places what can u expect. read more

I literally go through the drive thru everyday here! Staff is always professional and efficient! Most of them crack me up, which shows they are able to build wonderful customer relations! Kudos to the manager who hired this staff! read more

They were extremely rude and both the lady that paid ahead of me and myself waited for over 20 mins to get our drinks and bagels. Meanwhile all the people that came after us came and went and 30 mins later we get our bagels and drinks. I find it funny that all the white people came and went instantly yet the Asian lady and myself being Latina were the last to receive our items although we had been here way before everyone else. The ladies behind the counter were extremely rude and would ignore us. This is the worst service I have ever had and feel extremely discriminated against. read more

The person at the drive through was not paying attention to what I ordered. I asked for a venti caramel frapp with a lot of caramel. What I received was not what I asked for. I received a grande caramel frap with hardly any caramel. They were laughing and not paying attention. Three girls in the span of 30 seconds touched my cup. One girl seemed new and she touched her hair and then touched my cup with that same DIRTY HAND. read more

Starbucks - Incorrrect. This os not extra caramel. - Coffee & Tea Near Me - Martinez, California

This is the worst Starbucks. If they have not gone out of business, it is only because they are Starbucks. I placed a mobile order - prep time 4-7 minutes, I arrived 10 mins later only to wait 30 more mins to pick up my mobile order. The barista's were very slow and rude to their customers! read more

The only reason I'm giving this place five stars is for Kenya. He offered amazing recommendations for my friend who wanted to try something off the secret menu. The service can be slow at times but Kenya always makes sure that I am taken care of and that is deserving of five stars. read more

I love Starbucks. But the reason I gave it two stars is because this location is entirely too slow. I have used the drive thru a few times and at a MINIMUM I'm in line for about 25 mins. So today, I decided to walk inside and I still waited about 20 minutes for my items. I feel that I have to wake up extra extra extra early before work just to get a grande soy vanilla latte. Mind you, this is the only Starbucks that takes forever. read more

OMG this is the Slowest starbucks drivethrough ever! I swear I was their 30 min , Its rediculous. The staff needs to put a little pep in their step! I give them the benefit of the doubt maybe they have their off days but I have been their like 4-5 times.. and Never have I been to a more slow place and the employees Have no Costomer service skill. Please smile and greet your customers Properly ...you are their because of your customers! read more

Love their new drive thru barista! Her name is Bianca, always happy, helpful and friendly! Love that she has a smile on her face everyday! And my coffee is always made right and yummy! Thank you and keep up the good work all! read more

Just stopped by the drive thru with my boyfriend & got a Red Velvet Frappuccino specially made and an Iced Cinnamon Cloud Macchiato, they were really great! And the young man working the window, I think his name is Josh, he was super cool and hella nice! Made our day :-) For sure give this man a raise. read more

I come to this Starbucks almost every Friday before work, since they've been open & I haven't had a problem with them yet! It's so convenient that they have a drive-thru, but the line can get super long sometimes. read more

This location is sort of hit or miss. As with most starbucks locations their coffee is always burnt, so no bueno there. Also no matter what time of day you come there is a drive-thru line and parking is wretched... ALWAYS! The staff is pretty friendly, mostly, just don't ask for secret menu items. Even when you tell them the recipe they're sorta grumpy and confused. read more

Ang is extremely rude and if you ask her for something she will roll her eyes and have an attitude. If you have an attitude maybe you shouldn't work at Starbucks or with do anything that involves customer service. read more

Honestly this is the worst Starbucks I have ever been to. I have been a gold member since 2015 and go to Starbucks everyday unfortunately this one is in the same plaza as my work I recently moved to. I keep telling myself that I refuse to come here because it literally takes 20 Plus minutes to get a single drink. I don't understand why they are not organized here. I am writing this review after 15 minutes of waiting and them tell me there is 6 more drinks in front of mine. Now that's ridiculous going to be waiting 10 more minutes. Never had to wait 30 minutes to get a drink. This place needs new management. I now canceled my drink and have to come back to get my money refunded. This is the last time I will be coming here read more

In the past few months the drive through has taken a ridiculous amount of time to get through. Bummer since its the only drive through in Martinez. read more

To me everyone who has ever helped me was super nice. Even early in the AM!! They do a great job by me. And drive thru goes by really fast. :). read more

It's been my 3rd time problem with this Starbucks coffee. I ordered 2 java chip frappuccino today and the same problem again sometimes they forget to keep chocolate chip and sometimes sugar syrup they always have unexperienced employees. This a huge company so they have to be professional all the time. read more