I have no idea why this Starbucks is rated this low. I actually go out of my way to this location because the service is amazing! They are always so friendly and quick, they have never gotten my order wrong, and they really are a great start to my morning. read more

Not super close to me but I drive the extra 15 min because the staff is always professional and very nice. Thanks Keri and Hadley.

The worst experience I've ever had at a Starbucks. They aren't even busy and they forgot my order twice. The drinks came out as expected as we patiently waited for our food order. After about 5 min I asked about our order, I could see a bagel sitting out but no one was even preparing the sandwich. They then gave me the bagel which was not toasted as ordered and barely warm. They said the sandwich was on its way. A few minutes later we inquired about the sandwich to find out they totally forgot about it. They did refund our order but it doesn't change how I was made to feel. Frustrated by the lack of common courtesy and follow through. It was obvious that the drive through was given the priority, I was made to feel like I was an interruption. read more

So today I went to starbuck's drive thru as I do almost everyday. It was taking a bit longer, was getting mad. When I get to the order box as always Melissa's nice voice was on and was very apologetic saying that both of their machines were down, sorry that they was taking a little longer as well as offering lots of options for me. I ended up with a coffee with my pumpkin spice in it and all the stuff that normally goes on my drink with half milk steamed, it wasn't half bad, I was pleased with it. The only thing that would of made it better, if it had been free. Not sure she had the authority to do so all I know is I was mad until I heard her letting me know what was going on. Thanks for making sure I got my caffeine fix one way or another. read more

I'm torn between the stars. During the week this Starbucks is pretty quick and very pleasant. On the weekends, the staff is rude, doesn't care about orders and I literally wait in the drive thru for 20 minutes waiting to order and get my drink. I just visited this location today and when I pulled up my drink wasn't even ready. The guy handed me my drink 3-5 mins later and the waffle cone frap topping was missing. When I asked him about it his response was "oh this was a waffle cone frap?" Really?!?! My drink doesn't taste good AT ALL. read more

I just got the worst guava white tea ever. Didn't taste until I got to work. No guava flavor at all!!!!

The baristas are friendly and the store is always clean. Love having a new fast drive thru in the area! Huge patio is a plus as the weather cools down read more

Starbucks - The store is always so clean and well organized! - Coffee & Tea Near Me - Phoenix, Arizona

Got my order wrong. Cashier didn't really care, gave me a different price at the menu than what I got when I got to the drive through window to pay. Customer service could be better read more

Unfortunately you will not be seeing the customer service at this location that Starbucks is known for. I waited in line about 30 minutes and had to repeat my entire order to the cashier at least three times over. When I finally got to the front and pulled my $20 bill out it ripped in half but they refused to take it. even though he spoke to the manager. It wasn't like I had a handful of pennies! most restaurants have some tape for the rare occasions when a bill tears. It really sucked because I waited so long for my peppermint mocha. I actually had to go to the bank and get another $20 and come back. I went inside to tell the manager.( she was the one who actually refused to take it) from now on I will definitely be using ANY other Starbucks! read more

Always out of ingredients for drinks, I've come to this location countless times on my way to work with a mobile order, and I'm not sure why it took me so long to realize I just need to go to a different location, because I'll wait around for 10 minutes before asking where my mobile order is, at which point they'll claim they were trying to let me know they were out of that drink (but really just continued to make others drinks, see me standing there, and not say anything). I think it's unbelievable that before 10 am you're out of ingredients. I'm never coming to this Starbucks again. Tell whoever does your orders to order more. read more

This is the SLOWEST Starbucks I have ever been to. Holy cow, I get so bored waiting in line or in the drive thru. I have never waited less than 15-20 minutes in this drive thru, I always have to make sure I have extra time if I want coffee from here. The baristas are super nice when you pre-order, but make sure you speak up and let them know you are there, otherwise you will be standing there forever. read more

Slowest Starbucks I've ever been to. Be prepared to wait 10-15 minutes for your order almost every time. Doing a mobile order does not speed things up read more

This Starbucks never ever gets my order right ever. No matter what I order they never pay attention and give me the wrong item.

Slowest. Drive thru. Ever. I try not to make a judgment based on one experience so this was my second time going through the drive through and I literally put my car in park while I was waiting, both times, it was that slow. Not sure why. But 2/2 means I'm going somewhere else. Also the first time I went they royally messed up my drink and nearly made me diabetic with the sweetener. Thankfully I tasted it before I pulled away. Hopefully they get their act together there! read more

I work really close to this, so my co-workers and I go here often, there has not been a nice experience in this Starbucks ever! They have made my drink wrong so many times that at this point I expect them to have to re make it every time. I has not written a revue because they are so new I was giving them a chance to get over the learning curve, but after 3 solids months and today's experience I have had it! I purchase a simple teva tea this morning, I walked over this afternoon, and just wanted more hot water.. Which they wanted to charge me again for the tea!! This does not happen at any other Starbucks! Not to mention that baristas are not friendly, they have 5-7 people and it took us 30 minutes to get 4 drinks! Don't come to this Starbucks if you want good customer service, because you won't find it! read more

I love the baristas here... contrary to what I've read, I've never had any of the baristas be rude to me. This is a VERY busy location so expect a wait time from morning to about noon. To avoid the rush, I usually use their mobile ordering option on my way to work and pick it up at this location... and it's 95% of the time always ready for me when I walk in. I absolutely recommend mobile ordering to cut on the wait time, just give yourself 10-15 min before pick up. Also, if you order the wrong thing or they don't have a food item you ordered, be aware they can't give you refund because you technically didn't pay for it there... if they can't accommodate you with a different item then you will need to call the 800# and request one. read more

Very rare that I complain but within the last 3 weeks the service has become so careless along with uncaring. I work in this industry and am a little more forgiving when things are not perfect BUT when I have pointed out several times that I have not received my food or drink while 5 people behind me have received everything and are on their way while I wait for my tea and pumkin loaf...unacceptable. Last time I come here, will save me 15 min of my day. :( read more

Love the staff, very friendly !!! The drive thru is very quick no matter how long the line is!!! Love their Matcha with soy milk, as well as their Iced teas!!! Heaven on Earth!!! read more

Baristas were friendly and efficient even at 6 in the morning on the weekend. As a barista at another coffee house myself, I know that can be tricky! That friendliness is also something I haven't encountered much in my trips to various other Starbucks. With a great team, anything is possible though. They clearly had great rapport behind bar, and kept busy cleaning and stocking the whole time I was in the store. Thanks for the great service! read more

If anyone writes this place a bad review, please just give them more coffee :) the workers in this place are the biggest sweethearts !! I go in here a lot with tons of orders and they have all the patience in the world when I'm ordering. And they're super fast. Def one of my favorite spots ! read more

I went to this Starbucks before 8:30 and went through drive through but no one acknowledged me so I looked online to see what time it closed at but they didn't close until 9. I drove to the window and there was a girl who looked at us and then went to lock the window. While I was trying to get her attention a young man appeared to tell us that they're close but I told them that online it says they don't close until 9. read more

Never been pleased with this location but today was really the last straw. I've had rude employees who look and sound like they hate their job. And before, it was small slip ups, like they missed an extra pump of caramel or they pushed my second drink down the line and I had to wait twice as long. But today they completely messed up my drink order; it's no where near what I ordered. And when she called it out, she said it correctly. It's written on the cup correctly. But it's no where near what I ordered and I am no longer going to come to this location. Sorry, but I think a retraining needs to happen. read more

This is my local/fave Starbucks. They got mobile order on point. Just like any of your local B-Bucks, it can get busy. I recently discovered that you can add fizz to yo tea here. Say what?! Life changin'... read more

The girls are amazing and friendly, quick and always have a smile!! Two thumbs up to this new establishment!! So happy to have a Starbucks I can use a drive thru .. read more

Typical Starbucks: good coffee and snacks. Lines are normally long if u come in the morning. One nice thing about this Starbucks is that it has outside seating with misters. read more

Best triple espresso thus far, even thou they claim all Starbucks are the same, espresso here made by Batista lady Vickie Is a delight.

Just walked out of this Starbucks and am VERY pissed off. Coffee tastes like CRAP. I asked for extra shots and they just used regular brew. NOT cool. read more

They closed at minimum 20 minutes early! Very very disappointed. This is my typical spot to stop on Friday night (which is my Monday morning.) absolutely ridiculous. read more

Ordered a dark roast on the mobile app... I know a pour over is required at the hour I ordered (after 11am). I walked in and saw the barista pulling out of the pike pot and put it over with the mobile orders. I asked if this was the dark roast and she said yes. I said are you sure because I saw you fill this cup with pike. She said I put a shot of espresso so it's fine. What? I'm not getting what I paid for because you're too lazy to do a pour over? She was wearing a black apron which I thought meant coffee master... she obviously has no focus on coffee. The other one standing next to her was just laughing. Yes, she offered to make me my pour over in the end, but only because i caught her lying to me. read more

By far, this is the slowest and most lame Starbucks I have ever visited. The drive thru is ridiculous. I work at Safeway Corp across the street and this store needs to step it up. read more

Have only been here on the weekends - every single time it is a twenty minute wait in the drive through, no acknowledgment of long wait, drinks not ready, poor quality. We've gone multiple times and this has been the experience each time, not going back. read more

Love this place. The service is always top notch and Katie is a great representative of Starbucks. She is very friendly, attentive, and is great at what she does. Joey is great as well. I use the mobile app most of the time and when I arrive the coffee is ready to go and i'm in and out. I would recommend this place to friends and anyone who likes a good cup of coffee or any Starbucks original drink. read more

Very disappointed with this Starbucks! It took my husband and I five times of going to Starbucks and having them mess up our order for us to finally write a bad review, and it's upsetting to do so because I truly do love Starbucks coffee. So when this one opened we were so excited because of how close it is to our home, but today was our most recent visit to this Starbucks, and yet again they messed up our order. While waiting for our drinks and warmed up blueberry muffin we overheard the woman next to us telling her friend how she had to have them remake her drink because they messed it up the first time. When we finally got our drinks (Mixed Caramel Macchiato) neither of them were mixed, and mine definitely tasted funny, then I tried my husbands, and his was absolutely disgusting. We then waited a few more minutes for them to give us a warm piece of banana bread, NOT the warm blueberry muffin we ordered. We told them the order was incorrect, so they swapped it out for a cold blueberry muffin. Again NOT what I ordered. Our experiences at this particular Starbucks has been very upsetting. We have always been big fans of Starbucks because of the consistency no matter what location your at. This one really let us down. I would be very surprised if we ever go back! read more

Let me tell you I come here everyday but today Melissa was in the window that girl has it going on. Thank you Melissa I got in and out!!!!!! Your awesome girl!!! read more

I had bad experience with this Starbucks location. Most of the time I have been there the drink does not come out right. I ordered cafe mocha with whip cream. They forgot to put the whip cream and the coffee was terrible. I had to throw the drink which I have never done at any starbucks location. Some days the berry hibiscus will be good and other days it would be really flavorless. There are few times when the coffee came out good as well. I am guessing certain people who are preparing the coffee are not up to the standard. I go to this location as it has drive by, else I use the starbucks which is in aqua Fria highway. read more

This morning was bad. I did my mobile order from home, a 7 min drive, I get there and waited 15 more min for my drink. I ordered an Iced Vente Coconut Milk "Mocha" Macchiato with 4 shots of Blonde. What I got was a Iced Vente Coconut Milk Blonde, no mocha no carmel or if there was I couldn't taste it. I understand you were busy, but I would appreciate it if you would make the drink correctly. read more

I love this Starbucks! Dom is a great barista! I come here to do homework everyday and it's such a great environment thanks to all the great baristas. The coffee tastes great every time! read more

This Starbucks is a joke. I waited In the drive thru for 30mins ON THE WEEKEND with only 5 other cars in front of me. When I got to the window, the young girl opened the window, didn't acknowledge me,didn't take my card, give me my order, instead, she was chatting with the other employees standing like there line isn't wrapping around the building. I'm not one to write reviews, but this Starbucks pissed me off. Definitely left a bad taste in my mouth for Starbucks. read more

This is by far my favorite Starbucks in the valley!!! Everyone there is beyond friendly with great customer service!!! (Shout out to Jeremy) They all seem to love their job and they always make my iced green tea latte perfect!! :) I live all the way out in Avondale and this is my go to place to study!! read more

I travel a lot for work, so I frequent this Starbucks maybe twice a week sometimes. I have become increasing dissatisfied with the service, it seems they can't keep good employees long, there is high turnover and They have made my drinks made wrong several times. I probably wouldn't be posting this review, but tonight topped it off. I pulled in at 8:59pm, the lights were still on, signs and all, and there was one car in front of me. The car in front of me pulled to the window and got his drink, and drove away as I'm sitting still waiting to put my order in. I waited a few minutes, attempted to get somebody's attention through the speaker, but no response(they HAD seen me)Meanwhile, the two baristas inside kept moving around watching me out the window, but saying nothing. As I approached the window, they went around the corner and hid, yet there were two drinks they had left on the counter(presumably theirs). I sat there waiting for them to come tell me something such as"we are closed" even though I was there before they closed, but they intentionally ignored me. Once again, more increasingly poor service from this Starbucks. I spend hundreds every year, and through business dealings and other occasions at times thousands in a years time, I'm thinking maybe I need to take my business somewhere else. read more