Customer service was good when ordering inside the line in the drive thru was a nightmare there pickup system isn't really friendly as anyone can just walk up and grab a drink and walk off. I waited for about 15 minutes for my drink only to find out it needed to be remade because no one called a name and it was taken read more

Starbucks - Owala Starbucks collab cup - Coffee & Tea Near Me - Phoenix, Arizona

I ordered through doordash this morning from this location and I had the order scheduled at 640-650 AM and I called them at 6 AM to make sure they add caramel drizzle (extra) on the cup because I do pay extra for it and the lady who answered said yes they already are bagging your items and I do see caramel drizzle on the cup. First, my initial thought is isn't it too early to have my order ready if it is not scheduled until 640-650 AM? My items will be cold because I also got breakfast food. So my items were probably just sitting there until the dasher got there which it was, I can tell by my sandwiches as well as my coffee the ice is practically melted and gone. Then my coffee does not even have caramel drizzle on the cup... there was just light drizzle on the top :( when I order in person it is better, but this was not the best I'll be honest... especially since I called to make sure of it. Or maybe they did put just a little bit on the cup and it blended through the coffee because they had the order ready waaaay too early. I wanted extra Caramel drizzle not "light" drizzle. read more

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I've been a daily customer longer than I can remember. Service at this location is just unbearable. Starts with the employees taking all the up front parking spaces making it difficult to pickup mobile orders. Yesterday a machine was down so they prioritized drinks by who complained the loudest. Final straw as I'm not usually that person, waited so long I left after waiting 15 mins as they served everybody behind me. I also witness them walk in with a tray of Dutch bros for all their employees. So after years of spending my hard earned money daily $$$$$$ there, I'm going to take their advice and start going to Dutch bros every am. I'm sure you can afford to lose a lifelong customer judging by your actions. read more

Went through the drive through, the service was quick and Denise taking our order was very kind. Probably one of the nicest Starbucks employee I've encountered. read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

I think this is literally the slowest Starbucks I've ever been to. If you want to stop by, make sure you incorporate that into your schedule. read more

Starbucks - Waiting for 15+ minutes and still all the way back here. - Coffee & Tea Near Me - Phoenix, Arizona

Do not bother ordering tea with lemon in it. They see Heavy Lemon as Heavy Cream EVERY SINGLE TIME. I cant remember the last time we got a correct drink from this location. WHO PUTS CREAM IN LEMONAID!!!!!!!!!!!!!!! Learn to read the order that comes through. My cup says heavy lemon. HEAVY LEMON! read more

Starbucks - Just read the label! - Coffee & Tea Near Me - Phoenix, Arizona

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Every. Single. Time. I come here, they are all SO nice. It doesn't matter who is working, they never fail to make my drink delicious and remember little details when asking how I am! I got my wisdom teeth out recently and didn't come for a week and they were genuinely concerned. The crew that works here is amazing, happy and very sweet! The longest I've spent waiting is about 10 minutes in a longer line with (I assume) some pretty complicated drinks but normally they are very fast! I will continue to frequent this location :) read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

I love the double smoked bacon sandwich and the Dragon fruit lemonade refresher! Super yummy!

The person who took my order was so nice and patient and didn't make me feel any other way than splendid. Ty cause it means a lot for people who have social anxiety. Great work! read more

The staff was friendly but it was a 20 minute wait for coffee. The interior is tiny and crowded. The tables come out on arms from the wall and are really uncomfortable if you need to work while you wait. Id probably skip this location in the future. read more

So, if you say you're going to close at 1:30 then you should honor that. Drive thru closed before 1p and doors closed too?! I've watched a ton of people come by bc it's listed that you're OPEN-sounds like new management is in order read more

This is a drive through ONLY Starbucks that even with long lines, doesn't take a lot of time. I found myself at the end and it took about 5 minutes to get my drink. The service is kind and good. The drinks are always good. read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

These people are truly ugly inside. I was tired and just getting off work. Really needed a cup of ice water because I have no ac in my car - they really denied me a cup of ice water in over 100 degree weather because "I needed to buy something" I asked what's the cheapest thing on the menu and they tell me avocado spread - like you don't feel dumb for acting like this over WATER!!!!!! I go there once a week and they stay begging for tips of drinks that are already priced for what they are. I will NEVER support this crappy business ever again! A cup of water man I can't believe they failed showing kindness - money hungry losers read more

Monday morning 6 AM the barista with the long, thick brown hair needs to not have an attitude when she makes drinks wrong!

My husband and I where told we could not sit on the patio unless we ordered something even though no one was on the patio. I commented to the female employee who came out I thought Starbucks was for the community and she told us " That changed in January and we are not for the community any more" I have been a good customer to this starbucks but not anymore!!!! read more

I've been going to this Starbucks for a while and ever since the barista Bayleigh has been at the door of the drive thru she is so rude. I always say hi good morning to her and she scoffs off and gives me my price. I then continue to say thank you and she turns her back and is so rude. I never write reviews but her costumer service has made me want to drive out of my way to another store. read more

I love Starbucks but NOT this one. Omg... line always takes forever. Got extremely sick from them adding the wrong milk at least twice. Rude drive through. Never again. 0 stars read more

We just picked up our drinks from Starbucks and we are very disappointed. The curly hair girl at the window said that we needed to give more time from when we placed the order to come for pick up. Keep in mind we came after the suggested time. Also my wife's drink didn't have an ingredient she asked for and mine was not blended/ had enough ice and lacked flavor. read more

7:30AM on Sunday, not a single worker in sight. Multiple cars going through drive thru and pulling on the door. Says they're open at 4:30AM.

We swung in here on the way home from our staycation for a potty break and a treat. It was a nice spacious clean location. My husband got his Nitro Cold Brew. The girls got their strawberry and chocolate Frappuccinos that were made perfectly and look so yummy! Service was super super friendly. The drinks were made fast. Their bathroom has a security lock code on their door. Thank goodness it was clean and had plenty of paper products including potty protectors. A great experience to end our mini stayca in town. read more

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I'm truly a patient person, with the exception of grabbing a coffee before work when I only have 5 minutes to spare but this Starbucks so incredibly slow. The line is always very long. The staff is very friendly though. The ambiance in the inside is nice with the updates. Two stars for that. I know good things take time but on average I'm in line for about 15+ mins. I'm writing this while waiting in line. But friendly staff! Yay there. read more

Tuesday, July 6, 2021 @ 5:30pm Attention District Manager: Why is this a service challenged location? You had 5 employees working & no one wanted to acknowledge us standing in line - why? read more

Starbucks - Community Board - Coffee & Tea Near Me - Phoenix, Arizona

This Starbucks gets pretty packed sometimes. There's not a lot of parking. There is 2 other Starbucks in the area which is good cause it's a busy business area. There's a patio outside. When it's summer they turn on the mist to help cool off. I love the caramel frappacino. My sister loves the vanilla bean frappacino. read more

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They would rather rush through drive-thru orders than make it right. This has happened multiple times to me at the location. I ordered a hot vanilla latte and got milk with a shot of coffee and syrup. They can't even take the time to steam drinks. This morning was the fifth time, and I'm just done with this place. read more

5 stars for the customer service, every time I come to this location they're always so friendly and nice. Not as busy as other Starbucks I've been to but even if there's a long line of cars it goes by pretty fast. I definitely would recommend this location! read more

Customer service is excellent:) My order is a bit complicated due to my allergies and they nail it every time and put love into their drinks. Never had issues, they manage to get the line moving and still provide good drinks in a timely manner. Great management. read more

Waited in the drive through line for 15 minutes and they managed to serve two cars. I watched people pull out of line to walk inside for service and come back out before the line moved at all. Eventually myself and several others gave up and left. I try and avoid this location as they are usually exceptionally slow or inaccurate in drinks but today it was the most convenient choice. I could have driven to another location further away and at least gotten my drink. read more

It's your stereotypical overpriced drink place. The employees seemed to be having a hard time keeping up with orders. What's cool is that they have one of my favorite brands of juice being sold here: Evolution Fresh. Unfortunately, it costs around 37% more than if you were to buy it at a grocery store. It looks like my favorite drink, matcha green tea frappuccino, is a part of a secret menu because it isn't listed on the store menu. The employees were nice while there though. read more

Service is fine people are nice and definitely keep things moving. But CAN SOMEONE PLEASE EXPLAIN why I wait 10 min for a drip coffee. Back in the day (10 months ago in this case) they would turn around and put coffee in a cup and 45 seconds I was on my way. Seriously what the serious F! read more

I get it, it's a Starbucks in Deer Valley. Ton's of office buildings, thousands of workers and its the only drive-through Starbucks in the area. Despite the numerous times I have checked in here, my son goes to a specialist nearby and its the only place that has a holiday drink that I like at the moment. Why did I rate this place so low? It's because it's very and I mean very inconsistent when it comes to waiting times and drinks. I walked inside the other week thinking "Well the drive-through is long so I guess I should go inside" Nope... For the first time in history going inside the lobby to order your drink was much slower. When I mean much slower, it took 15 minutes to get my drink. The few times I been here they always forget to add flavor to my drink so I get a blank Almond milk iced blonde latte instead of vanilla or chestnut praline (first world problems right) They do have a table with coloring books if your coming with your kid...or if you need something to do while waiting the 20 minutes it takes for your coffee. I only gave this place 2 stars because the one lady who works the drive-through (the older blonde lady) is the nicest and most caring worker there. The other week I had one worker give me an attitude cause she thought my name was "Arkada" instead of Arlina and accused me of trying to take my own drink. When I told her exactly the customization was in the drink was when she decided to hand it over and guess what...it was still wrong. If you don't need a blonde roast and you work in this area, your better off going inside the Starbucks in Target. If your near Happy Valley Road, just go to the Starbucks there. read more

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The world's worst wait for no reason at all. Over 39 minutes in the drive thru with only 4 cars. Will not be back here.

I don't care about waiting, which is a given when they're busy, but to go through drive thru getting a bacon gouda sandwich and then getting all the way home and it has no bacon on it. So I return to get a new one and the girls there are snotty and not friendly at all. Especially the one making all of the sandwiches in the oven, she does not appear to like her job at all. No sorry, no, thank you. Nothing. Customer service apparently isn't their forte and I will never tip them again. Not that they care, apparently. If I could give less than one star, I would. They don't care about their customers or their mistakes. read more

Service is awful at this location. Unfortunately drinks and food aren't good quality either. Store is very empty but somehow always messy.. would recommend going to the target across the street and using their Starbucks, they have much better customer service! read more

We always love getting coffee here before our nail appointment. The cafe IS open for dining and seating, they are always friendly, and very quick getting orders through. read more

I don't recommend this actual location itself. I'm leaving a review because I can't reach anybody at the location. Just went through the drive through it's the closest starbs by my house. I've been going here for years. As well as my friends and family. I'm not the only one whom has had terrible services and well this morning. I just had the worst experience in the drive through. The drink that I usually order I know what it looks like I've been ordering it for a long time. There for I know what it taste/looks like. It wasn't that. It tasted gross with carmel in the foam as I asked for NO carmel so I turned to tell the lady that gave me my drink, and tried telling her this doesn't taste like... she immediately snatches the coffee out of my hands and she wouldn't even let me finish telling her what was wrong with it. Then she rudely handed me another drink that looked more like the drink I ordered, but it tasted the same as the other one I had just handed back! I'm DONE with this location and the rude people whom work here. Where is the customer service now days? There was 2 sweet girls there always but I haven't seen either of them the last few times I've gone. Also I'm throwing my coffee out! read more

Starbucks - Nasty ass coffee - Coffee & Tea Near Me - Phoenix, Arizona

I like Starbucks but they tend to never get my order right. Not sure if their headset in the drive through is broken or what but I find it frustrating every time I ask for 1 pump of syrup they also default to their stores 4 pumps lol read more

Today I placed a mobile order for four drinks and two of the drinks I had ordered them with no ice, apparently they did not look at the ticket order because they filled both of those drinks to the top with ice. read more

This location had changed soooo much since they first opened. The service is great, staff is friendly and drinks come out quick and correct. Applause for sure. Please get someone to fix the enormous pot hole in the drive where you turn in. read more

Starbucks - Soy vanilla bean frap no whip. Yummy milk alternative - Coffee & Tea Near Me - Phoenix, Arizona

Well Here I am again at yet another Starbucks of course that's me I had to stop that just about every Starbucks and have my special tea drinks. Now being contrary to popular belief I do not drink coffee all day long in fact when I go to Starbucks 95% of my purchases are either ice Chai latte or ice refreshing drinks which are really good as always I do have to give a 5 star because it's Starbucks after all. read more

This Starbucks is close to my house and I usually get coffee before work using the mobile app. My coffee has always been ready before or when I get there. All of the staff I've interacted with are super sweet and professional. Today (Veteran's Day) I waited 30 minutes for my coffee because they were so so slammed. I was late to work yesterday for this reason. 5 stars still for me because today the pick up window barista was working SO hard to accommodate mobile orders and walk-in orders. They were seemingly printing out of her machine by the dozen. There were many guests surrounding the counter and she maintained her composure and fast-pace, continually apologizing and thanking people for their patience. I love that attitude. I do kind of wish there was a "come back later" voucher or something on the mobile app. With the unpredictable business of this Starbucks, I think it might help employees and customers alike. With three ways to order, drive-thru, mobile (and Uber) and in-person, volume can just build up so fast without the customers or employees knowing what they're in for. read more