Make sure your staff in drive thru remember to be off their headset when they're going to say rude things about the customer. I asked for a drink to be split in half (for my little ones) and she said they couldn't do that because of covid-19. I literally did it the day before and a week prior. No problem. Maybe they just changed the rules. I said no problem, please just get me an extra cup. As I'm driving off I hear her through the intercom telling her coworker that she wasn't going to do it because I could do it myself. Please teach your staff some basic mannerism. read more

Horrible customer service. Hit or miss here with the drinks. Identify thru drive thru and asked for a simple modification on my refresher and they respond with "we can't do that right now because the line is too long" when there was only 2 cars ahead of me and 1 person in the lobby ordering. Told me no simply because their time would run up. Never have been denied a modification to a drink EVER. Also ordered a hot drink that wasn't made right either. read more

The service was phenomenal. Kaitlyn took my order and she helped me pick out a drink because I was unsure of what to get. They were super friendly and willing to answer all my questions while considering all my concerns! I loved the energy and patience they showed me! My favorite starbucks in the area. read more

Worst Starbucks ever omg. I'm not on their time! Who do they have running this place? 'My ten year old son could run this place better. Bye, Felicia. I'm never coming here again. Keep the drink. read more

So many yummy coffee drinks to choose from. I do love my grande 3 pump triple shot nonfat no whip mocha though. Say that 3 times fast. People are always friendly. It's a great place to meet up and chat. read more

Starbucks - Drink Me - Coffee & Tea Near Me - Prunedale, California

It's a decent spot. Every Starbucks is different. They make tasty drinks but service is a little off. Don't expect a ton of smiles but service moves fast so that's prob why. They have indoor and outdoor seating and also tons of parking since they are next to a supermarket. Full stock in the food dept and also tons of stuff to buy like cups and crap. read more

Stopped here on our way up to San Francisco and ordered a Soy chai latte and mocha w/ whip. Both came out luke warm at best. Maybe it was because we came in at 9:40 and the placed closed at 10, but spend a little extra time heating up our drinks next time please! Luckily, we really wanted to drink ours so it was better than them being scalding hot and having to wait 10-15 minutes. read more

FUN place to go with friends and Family. I highly reccomend the Cinamon Dolce Latte! They have an outdoor seating area where you can read a book in the sunshine and fresh air.. you can also relax inside at the window and listen to the music while you sip your ICED CHAI TEA LATTE YUM-O! read more

Small Cousy Coffee location with pleasant staff. Nice stopping place near freeway on way to Monterey or down the coast. read more

Starbucks - Cousy Coffee Location !!! - Coffee & Tea Near Me - Prunedale, California

I stopped by here for a Earl Grey Latte. My order was right and the customer service was great. If I'm ever in the area again I will stop by. read more

The customer service here at the drive thru, is always great! They always make my drink bomb too.

Jenny and Raquel were so helpful! I couldn't decide what pastry to choose from and they gave me such an insight to each pastry. Thank goodness for patience! In addition to that, they were so welcoming and had a positive aora that just made my 6pm commute so awesome. I highly recommend this Starbucks location. read more

sweet workers and always ask how you are doing! Always get my complicated drinks down and don't mess up! Very satisfied with my visits here:) read more

I can't understand why there's 3 stars for this store. The staff and service are always top notch. The lobby is huge and clean and the drive-thru does an excellent job. read more

I walked in with my baby boxer puppy on a leash and ordered a coffee and immediately a young brunette girl with a shitty attitude told me to get lost. I brought my boxer in multiple Starbucks in Santa Cruz on 41st Ave. and 17th Ave. and have never been harassed like today.. My advice to everyone is to stay on the 101 until you either hit Salinas southbound or Gilroy or Hollister northbound instead of stopping in the Prunedale Starbucks. They hate dogs and it sounds like they hate people that own dogs. And that is my experience today in Prunedale Starbucks. read more

Came here after a long day of hiking with my family just to be given attitude and sass. I love Starbucks but the costumer service here needs work. The morning crew is always delightful however the afternoon/evening crew needs to work on their customer service. read more

These guys even allowed my students to interview the manager for a career simulation! It take a village!

This is a great Starbucks. It's located off the 101 and the 156 to Castroville. It's a newer Starbucks and I think it replaced the old Starbucks that was next to Safeway. I like how spacious this Starbucks is. There's so many places to sit and there's a large outdoor seating area. This is a good Starbucks to stop at if your on your way to Monterey or on your way back. If there's a lot of traffic it's nice to stop here for a few minutes and enjoy a beverage. The service was wonderful. The drinks tasted great too. read more

Usually not one for reviewing corporate chains but..... was quite impressed with the service at this particular Starbucks. I stop at this location once a month or so on my way back home from work, and with being out of the state for a few months I felt a refreshing drink from Starbucks would help my drive home. The impressive part was the girl at the counter remembered my name and order! Always here about how their employees were pretty quick with matching drinks with faces, but drinks with faces and names! Kudos to ( Mandi or Amanda? i can't remember), and the rest of the staff is always quick and efficient without losing that small local coffee shop feel. Would recommend this chain store because of great service. Gangsta! John Mayer forever read more

Wow! May I just say that Angelina runs the store like a well oiled machine. I had an issue with my order and she handled it immediately and with grace. Her and her crew are by far some of the sweetest baristas I've ever encountered. It's a 10/10 for me. :) read more

This is the best Starbucks I have ever been to. Amazing staff and always clean. They have only messed up my order once and have been super helpful and willing to fix it quickly. Definetely the best Starbucks in the area! read more

If you don't want your entire machiatto to be ice.. tell them BEFOREHAND...I have never seen my cup so full of ice and I order these a lot. I would have ordered light ice if I knew this would be the drink I'd be receiving. $5 for ice.. thanks. I mentioned it to the girl behind the counter...she told me she would remake it if that's what I "need." I said thank you and walked away..no new drink..not even a "you're welcome." I said thank you AGAIN...She feigned a smile and turned her back to me. Their customer service here needs some work! read more

The staff sucks!!! They are super duper rude!!!! Don't ask any questions about anything, even if they forgot to give you a straw.....this review is based on a 5 or six visits there in the past few months. I now go to the one in safeway, just to avoid their sh@$ty attitudes. read more

Locked the door on me @ 7:58pm. They close @ 8. I told them I just drove 15 min for a coffee. They told me " that's not far at all". Very rude ! read more

This location is a hidden gem, nestled between another treasure in the Monterey Bay. I like the vibe, people watching and wide open space and interior that has a good layout for both privacy and groups. I'm a regular here when in town and especially like the staff. Well informed, tidy, attentive, friendly and talented! One of the barista's served up reserve coffee lattee blend in a mug with a beautiful designed foamed topping. Seems this location has upped their gamed beyond any other location I've been to yet. Nice touch and very good service! read more

I love the location and the amount of room in this Starbucks. However, no matter when I come in, they are out of Skinny Mocha sauce. They also seem to never have dark roast in the evening. My husband then asked for a pour over and they said no, to get dark roast he had to pay more and get one from their clover machine. Seems like there should be more options for dark roast in a coffee shop. read more

This is one of the most unprofessional Starbucks that I've ever been too!!! It seems to be ran by a bunch of rude people that based on their actions DO NOT CARE ABOUT CUSTOMER SERVICE!!! What I noticed today 3/5/15 - Employee of the month - Ashley - OMG who picks these and what are they based on, THIS woman along with another named Amanda - ARE THE RUDEST BARISTAS out of all of them except for the manager who NEVER looks HAPPY anyway. To me it seems the issue is probably management and hiring a slew of young individuals whose hormones seem to rule the way they treat their customers!!! Another issue I've encountered which goes along with RUDE, one day I placed my order and being behind SO MANY people, I ran to Safeway really quick to buy dogfood and came back well within 10 min! I waited for my drink, they saw me and nobody said ANYTHING, my drink doesn't come so I ask Ashley, who was the barista that day about my drinks. She rudely without looking me in the eyes while we were talking says, "Oh, we threw them away because you weren't here." Really! I've done this SOOO many times and NOBODY has ever thrown my drinks away except for ASHLEY! AND I've seen many people go outside that little place and chat for much longer periods of time, than I was gone, BEFORE picking up their drinks. Their drinks didn't get thrown away! Why? Did I do something? The only thing I was doing EVERYDAY was coming to that Starbucks and spending over $15 on coffee everytime if not more!!! So why would such a place want to throw my business out the door when they see me there EVERYDAY!!! So she remakes my drink AFTER like 10 other drinks, so I had to wait ~ 20 min to actually have my drinks in hand. After I picked my drinks up, I went and talked to another barista who seemed the most available to talk, her name tag said Amanda. I ask Amanda, why do you throw drinks away and if you do throw drinks away when customers are not here, shouldn't you notify us by posting a sign so we KNOW? I told her I ended up waiting OVER 30 min for my drinks. Her response in a very defensive and ELEVATED voice, "Because they don't taste good if you let them sit there." Hmmm...Okay Amanda and your fellow Starbucks cohorts that DO NOT VALUE loyal customers I guess I have no choice but to accept THAT explanation.... My advice to these women is quit Starbucks and go to college. learn something about yourself, your life and the other people that you will have to deal with in society, because customer service is not your forte!!! read more

Located next to Safeway in Prune Tree Shopping center. Good pitstop on the way to Monterey. A small location with a few tables outside. At&t wireless. Men's restroom on the left. Women's on the right behind the display. Typical Starbucks & service. read more

This is the biggest Starbucks I have ever been in. I wish more where like this. So clean and nice. Good service- quick and yummy.

ive had an amazing experience going in as a customer at this Starbucks. The Team gives amazing customer service and their lobby is spacious and clean. I live on a good cup of coffee, I enjoy making my own coffee at home but I also go to Starbucks because the baristas make my day go better! The small things is really what keeps me coming to this Starbucks. I love how they really acknowledge their customers, its always nice to see a friendly face :) read more

I had a very disappointing experience in this location! Having missed my exit for my regular location, I was exciting to see this Starbucks off the freeway. I immediately pulled over to get my coffee, when I walked in the cashier was ringing an order. When she was finished, I happily said hello, which was return with "she'll help you" while she guested to a barista who was cleaning or making something behind her. Clearly the other barista was already in the middle of something with her back to me. The cashier moved to stand in front of coffee maker doing nothing and continued to look at and then back to the other barista who had no idea I was even there. I am really disappointed in the service of the cashier. So rude! I left upset and without my morning coffee!! I went to Mc D's. read more

I don't know who oversees this Starbucks or maybe the regional manager has been sick (for the past few months) but this place routinely lets me down. It seems like every other time I'm here the drive thru is closed, which is a minor inconvenience but this time their espresso machine was broken. Luckily I only drink iced coffee but this is a major inconvenience for everybody else. I don't know how long it's been like this but it's always something new that's wrong every time I find myself here. Who knows, maybe I'm just their bad luck charm. read more

Drinks are great as always! This new staff needs retraining, very unfriendly which is rare at a Starbucks where staff is usually very cheery and happy! There were about 4 girls working and 2 guys. One of the guys, Cristian was actually really nice but the rest of the staff was horrible! Need better service before the customers are lost! read more

Same like every other Starbucks but the place got some people outside selling puppies in the front of the parking. Do you what a puppy to go with that coffee sir? lol read more

Coffee ok. Staff poorly trained or just don't give a damn. Not worth stopping at this location

Drive-thru 4 of 5 times- forgotten food, wrong coffee, missing items... Just poor. Called in Mgr, indifferent... Do urself a favor an drive thru to the next exit & skip Prunedale... read more

This one, one in Milpitas at Mcarthy Ranch and one more in Dublin are the best Starbuck's cafes in the Bay Area. This one in Prunedale is the one I frequent most. The drinks always come out perfectly. I think it's just a great stop on the 101 to drink, go to the bathroom and load my twitter feed or news feed on my iPod Touch. Go check it out for yourself. It's right next door to Safeway so it makes it an even better stop if you need anything from there. read more

Since the have moved to their new store I have had the WORST customer service. The Baristas in-store are RUDE! Two of the three times I've been there the baristas were rude and unkind. I am so disappointed. read more

Absolutely disgusting, tables seemed like they weren't wiped at all and I came in around 11am, the floor is dirty with crumbs or god knows what. I was sitting in the chairs and there were flies everywhere. At least 6 of them. If this is what their lounging area looks like then I don't even want to know how the kitchen looks like! read more

Worst Starbucks ever! They always mess up my drink never put cream cheese in my bagel and always hand me broken straws!