Good lord was ok the drive thru lane for nearly 30 minutes. Don't go here. Not even an apology for the time allocation. My drink even tastes off. read more

I was VERY surprised when I noticed this Starbucks only having TWO STARS . Unfortunately, today I noticed the reason why. Today, I brought in my service animal. The reason he's my service animal is because I am a survivor of molestation and sexual abuse. My service animal gets protective when men come too close or when men in uniform with objects in their hands get too close. Well today, as I sat there doing my work on my laptop, my service animal laid next to me. I noticed he popped up and sat up straight. Which had me to look at the door to see who was coming in. It was a delivery personnel holding multiple boxes in his hand. My service animal barked (softy) twice and looked backed at me to let me know a male was coming in. I told my service animal "Good job, thank you" and my service animal sat and laid back down. A few seconds later a woman (staff member) stated from behind the counter, "Ma'am we can't have that. No." I was very embarrassed. If she was concerned about my service animal she could have said something to me privately instead of speaking openly her concern in front of everyone that was inside. I stated back, "He's my service animal and he's only doing what he's been trained to do." The staff member looked at me, rolled her eyes and keep doing whatever she was doing behind the counter. There are MANY reasons why men and women have service animals. Maybe it's best to have a class on how to approach individuals with service animals. Our service animals are not in stores barking just to be barking. My service animals two barks were for ME, to warn me that a man in uniform was approaching. I think I'll take a break from this Starbucks. But to the employee who brought some water to my service animal afterwards.....THANK YOU! That was very kind. I won't be returning for a while. read more

I love Jesse the barista! He is always so kind and always remembers my name! He needs a raise! Awesome guy and awesome Starbucks location!!!!! read more

Just moved to this area as this is my only Starbucks within my area. I always order an Hot Americano expecting it to always be HOT. It never fails that's my coffee is always warm never HOT! The girl said something about their waterlines being all different. read more

I frequent this location and Ive never come across this barista who passed us off to a nicer barista after she got impatient with my bf confused on his size. He ordered a large lol! Besides that it seemed rude and I would have let it go but the Summer Berry I ordered had like 10 boba pieces in it. Let's just say it did no look anything like the picture. Very disappointed. read more

Maybe if the workers would stfu and stop talking to each other they wouldn't keep messing up on my order.. then they don't even say sorry just stare at you like idiots read more

VERY disorganized, lack of customer service and lack of knowledge about the app. drink was fine just very rude and unprofessional. won't be seeing me at this location no more. read more

This is one of the worst Starbucks I have been to. It is near my home, and so I have gone there quite a bit over the years. But, ever since COVID, I have avoided them for the following reasons: 1) This staff is the rudest group of people. I have watched them ignore customers who walk up to the counter, and then in one shocking moment, I witnessed a worker "tell off" an 80-year-old man who confronted them for ignoring his request for service. Further, when I one day went up to the counter to ask for water while my coffee order was being prepared, another staff member literally turned his back on me when I asked him for water, AND GAVE ME EYE CONTACT, then acted as if he had not heard me at all. 2) Secondly, I have witnessed this group of about four staff members close up the lobby for no reason, and tape a note to the door. Obviously, they believe that they are not part of Starbucks. 3) Even when you attempt to speak to these people, they literally ignore the fact that you are speaking to them, and turn their backs on you. Further, the manager kicked out an elderly stooped, man (who uses a walker sometimes) and told him not to come back. 4) Their WIFI is slow and not all of the plugs work. 5) During COVID, I witnessed a small group of male staffers climb the roof of Starbucks and "hang out." 6) After COIVD, the staffers closed the lobby to have their Christmas party. 7) When I reported some of this to Starbucks, they seemed not to care and told me that they were sorry I was inconvenienced. What?! Why does SB not care about the poor quality of service being offered at this location. I should not have to drive 20-30 miles out of my way to find Starbucks location to get decent service. STARBUCKS NEEDS TO ACTUALLY DO SOMETHING TO RESOLVE THE INCREDIBLY POOR QUALITY OF SERVICE AND HORRIBLE ATTITUDES AT THIS LOCATION! read more

Idk what these other reviews are talking about but I've had a pretty good experience with this location. Even with it being a Starbucks during a high school morning and afternoon rush; service has been quick enough, ordering ahead on the app or not. read more

I walked in, no greeting stood there waited in with no line for which seemed forever then I didn't ask the staff that was invisible. Nobody responded so I asked again. Aiden, the manager at the Starbucks completely dismissed me, letting me know that he was catching up on the drive-through orders keeping his back to me. Finally, somebody came and took my order to let me know that what I ordered was no longer in stock which for some reason, Aiden thought was very funny This is very poor customer service, and the worst I've ever seen, especially at a Starbucks. read more

Incredibly rude woman taking my order. She was rude and dismissive and left while I was still trying to place my order. Couple minutes later she came back and begrudgingly took my order. I looked for her name tag but unfortunately it was smudged off (my guess is, she knows she is rude and tries to avoid getting called out by name). She was a heftier girl between 20-30 somewhat curly-wavy hair. After I placed my order she quickly left (out of sight) and a second girl very sweetly offered me a bag for my purchases (I bought some coffee and a few cups). I guess it just depends who you get when u walk in there but I definitely won't be coming back to this location. read more

Why yall always out of cold brew? Does the 2nd shift just always forget to make it from the day before or something? read more

Staff was super rude, I was asking for a cold brew with extra sugar, I know for some it may seem weird but that's how I like my coffee, they put vanilla syrup I asked for sugar once again not more flavoring, and she got really rude with me, and I just explained I like my cold brew with actual sugar in it not more vanilla syrup, probably won't come back to this Starbucks again, whole experience killed the vibe for me read more

very clean Kyler has great costumer service he's very bubbly! there fast. the strawberry açaí lemonade with pearls tastes so good.

Always a long line Always a line outside drive up too Order ahead to pick up if you can Busy area with lots of stores around strip mall You can see it from main highway but have to enter mall entrance by Best Buy Been here several times. Last 2 they messed up my order and I suffered later for it. First was The Decaf was not decaf, I was up all night. Second I always ask for almond milk. Read it on the order sticker put onto the cup but it was def NOT, got sick from the lactose and I had asked for no whip but saw there was some foam in top when I took cover off Also stop brewing at 1pm but didn't say anything to us and gave us a pour over that was horrid Staff was nice and I feel bad they are busy but if drinks are not correct, can't return. read more

Pros: Drink flavor is usually on point Cons: Rude service They never have ANY breakfast items I ask for my drinks with light ice, and after coming here for a month I have yet to receive a single drink with light ice Every time I ask to use my free reward, they disregard my request and charge me full price Always a long wait at the drive thru Music always blasting inside, don't bother going there to work Does Starbucks even monitor what goes on in these stores? read more

Starbucks - Hi starbucks, half a cup of ice is not "light ice" - Coffee & Tea Near Me - San Antonio, Texas

I don't know what happened to this location. The staff are rude and can't be bothered. The coffee is not worth the long lines and terrible customer service anymore. The hot white mocha I ordered tasted like warmed up milk... every time I order on Uber eats I'm so disappointed. I will not be back! read more

I arrived before 8:00 am. Doraly was with a bitch face. She was very rude . The restroom were very dirty , like they haven't been cleaned in a while. The lavender matcha was awful, and when I asked her if I can have more whipped cream, she looked at me like if she was doing me a favour. I looked at her and she said in a rude tone "do you need something ". Please, if your workers are not happy just tell them to find another job. Specially because isn't not that my Starbucks is the cheapest drink in the world, and the last thing people want is to have a bad day just because the person that prepared your morning drink is not happy. And please clean your restroom, a clean restroom says a lot about the hygiene. read more

This Starbucks is the very slowest in San Antonio.... Better count on being in line for 30 minutes in the drive thru

Probably one of the worst Starbucks in SA. They're NEVER consistent in making their drinks the same way. It's always hit or miss from one day to the next if you're going to get anything the same or even what you order. What really really really gets on my nerves is they leave an inch of room on my cold coffee so it's never even close to being full. They try and hide it with foam that I didn't order or extra ice when I tell them easy ice. We need another Starbucks on the SE side to take some load off of this one. Maybe then they'll be able to get their act straight. Oh well. read more

Starbucks - a cup of iced coffee on a table - Coffee & Tea Near Me - San Antonio, Texas

So ok like I know Starbucks has the whole free birthday coffee but, apparently it's only for those who have the app for over 6 months and then they are allowed to get their free birthday coffee??? This is ridiculous, my son loves the dragon fruit drink and the refreshers so I took him for his 12th birthday and they turned him away and told us sorry he had to have had the app for over 6 months downloaded to his phone in order to be eligible for the free drink on his birthday? What kind of malarkey is this??? He's 12, some kids his age don't even have a phone, it was his birthday all he wanted was his free refresher and they turned him away!!! He had his military ID stating his date of birth so it's not like we just walked in and tried to pull a fast one like his DOB was on his ID!! This rule is unreal and needs to be changed because my son was so sad he wasn't able to get his free drink!! Even nothing Bundt cakes allowed him to get his free cake even though he didn't have the app because of his age!!! It's called just being a decent human but I guess that's just not in the cards now a days instead we turn kids away because everyone wants them to live on their damn phones!!! read more

I know they are working hard but a little quality control!! There was no bacon in this sandwich . read more

Starbucks - Bacon, Gouda sandwiches? - Coffee & Tea Near Me - San Antonio, Texas

Everyone is always rude. They got my order wrong and when I told them they said they could do nothing about it. When they finally said they'll fix it the guy thought he was funny and gave me this(picture below) ... it has dairy in it & im actually allergic to it.............. read more

Starbucks - Coffee & Tea Near Me - San Antonio, Texas

So my husband and I moved to this area from the other side of the city before COVID. Once everything started going back to normal we tried this place, they are excellent, they remember our names and orders and sometimes ask if we de having our usual when get the counter. The staff here is wonderfully friendly and always quick, they tell us as our order are coming up and with their patio open sometimes we can just sip and sit. We love this Starbucks and I think everyone should come here if they're on military, tell them Mike sent you. read more

Starbucks - I'm mike's wife and this my usual, a pink drink light ice with almond milk and a cream cheese danish. - Coffee & Tea Near Me - San Antonio, Texas

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Should have read the reviews before coming but who checks reviews for Starbucks? I ordered a honey oat milk latte gave them my name waited 20 minutes before I asked the barista if my drink order was ready she said yes they've been calling it out there was no name on the cup so I never heard my name and they gave me an almond honey blonde which is not what I ordered. I told the barista my order was wrong and she said no that's what you ordered with almond milk which almond milk and never even came out of my mouth. She was obviously too busy to even care so waste of a six dollar coffee. read more

Starbucks - How am I supposed to know it's mine if they are calling out the wrong order with no name - Coffee & Tea Near Me - San Antonio, Texas

I went to this Starbucks during the time of the coronavirus pandemic. I get it, people are hoarding toilet paper, so people are using bathrooms elsewhere. What I don't get, is why Starbucks is leaving the bathrooms SO FILTHY. I had to use the restroom and someone before me had left the toilet seat up. What did I see underneath the toilet seat? A lot of poo splatter. It was so gross. read more

As a Former Starbucks employee- I understand it can take a minute to make decaf coffee in the middle of the day. When I ordered a cup of coffee the barista visibly rolled her eyes and then walked where she thought I couldn't hear her and said "Gotta make a decaf I guess" then went back to the cash register and rolled her eyes again. I told her I was in no rush and if it was a big deal I could order it somewhere else. She then just made the drip with espresso. read more

This has got to be the most ghetto Starbucks I've ever been to. My friend and I took time out of our busy days to visit this location so that we could work on an assignment for school. My friend traveled about 25 minutes to meet me at this location. Unfortunately, our visit was cut short by a very rude employee. We were kicked out of the lobby along with many other PAYING CUSTOMERS. Why?? Because apparently they were short staffed. The employee who told us to leave was very rude and had an attitude. There was an additional employee who told us we needed to pack up and leave even though it was not 1PM yet. (They told us they'd give us until 1PM to leave) I don't see how your staffing issue is the customer's fault. We are PAYING CUSTOMERS. People are paying a lot of money for your overpriced drinks and food. I personally spent about $8 on one drink, only to be thrown out. Also, the employees locked the doors to the building while we were still inside. Therefore, had there been a fire or some sort of an emergency, we would have been stuck inside. The kids at this location need an attitude adjustment and need training in customer service. read more

This is the worst Starbucks I've ever been to. On a road trip and needing a quick stop but it took 30 minutes with only 3 cars in front of me. Ordered 2 drinks completely that sucked. $13 wasted! I don't know how you can screw up iced coffee but they sure did! I'd give zero stars. I would have requested to get my money back but who knows how long that would take and if anyone who works there is even competent enough to process such task. read more

The parking lot is small, I am a wheelchair user and I liked how the ADA spot was sectioned off with a clear path to the entry. The staff were working hard and friendly, my order was correct. Lots of people coming in and out on a Tuesday morning but this location is better than the one on the other side SW military. read more

I go to this Starbucks because it is between my med school and my apartment. That is the only reason for returning. They have gotten my drink wrong 3/5 times. I ask for a chai and end up with a drink that is labeled chai but tastes like coffee. The baristas are kind which is why I'll give it 2 stars. They always offer a puppachino when they see my doggie. It's a small gesture, but makes the experience easier to put up with. The wait here is INSANE. the drive through especially takes forever. You can expect to wait 20+ minutes for your drink most days. The cars will wrap around in two different directions (weird construction) and it's just confusing and irritating. All in all, if I have a chance, I go to a different Starbucks. Unfortunately, this is the closest option. read more

Saddened by the state of this Starbucks. I have been a long time customer and this experience stunk. We ordered at 5:00 and did not get our plain iced coffee and iced green tea and didn't get our drinks until 5:21 pm. I completely understood that I was in there at a bogo time frame but there were too many idle baristas behind the bar that would look at a cup and put it down and look at other cups. read more

There drinks are a bit watered down. I just request a Strawberry Açaí Refresher extra sweet. Well it tastes like it's been sitting for about an hour. Im surprised seeing as how I ordered via the drive-thru. I think they need to do better, Starbucks is pricey and for me to get a watered down drink is ridiculous. read more

Starbucks - Barista station - Coffee & Tea Near Me - San Antonio, Texas

Lot of cloud but not enough coffee come on guys do better than that I get you're swamped and you have a lot of people that you're taken care of but each customer is important and make sure please make sure that you fix their the beverages The way they want. Next time I get a cloud macchiato with caramel I want to be able to taste my coffee and not all the cloud read more

Starbucks - Cloud caramel macchiato. - Coffee & Tea Near Me - San Antonio, Texas

THE WORST LOCATION EVER ! If you want flavorless coffee and long waits this is your place. The employees are rude and literally hate their jobs. The first time I came here I let it slide, but after a few times ... they can't even mix the syrups in my coffee, you can see the layers of syrup sitting at the bottom. Husband got a caramel frap that had to flavor what's soo ever! Very disappointing. read more

I got a strawberry acie and 4 pumps of raspberry syrup and they didn't even put the strawberries inside the drink and then I got a iced coffee and they didn't even fill up the cup and forgot the milk read more

Starbucks - Wasn't full and no milk - Coffee & Tea Near Me - San Antonio, Texas

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Service is fast and welcoming. Right in City Base! Lots of places to eat and enjoy after a nice cold drink. Stephanie, LREA (830)212-1137 Apartment Locator Apartments Today Inc. read more

Starbucks - Coffee & Tea Near Me - San Antonio, Texas

I have been to many Starbucks's throughout my life, and I have to say that this locations' ability to process orders with both speed and accuracy is by far the best I have seen. When I arrived the line was wrapped around the building and I expected to wait for 40+ minutes, yet the line was processed, I ordered, and received my drink in a swift 20 minutes. When I went to pay for my drink the barista with purple hair, I think her name was "Bella" or something similar, was very friendly and was able to process me redeeming my rewards points on the phone with relative ease. Furthermore, she was very polite and outgoing making the customer service absolutely impeccable. read more

Starbucks - Venti Iced Caff Americano w 6 Espresso shots and a splash of whole milk - Coffee & Tea Near Me - San Antonio, Texas

I come here all the time and every time I come I have a good experience. I don't know the guys name but he is so nice every time I come in. He greats me asks me how my day is going. Like all around great. Butttttt for the ones making the coffee almost every single one of them is nice but one. I guess he was having a bad day but he was kind of a bitch when giving me my coffee. They do get super busy but they stay on top of things and make sure you're content with your drink. I loveeeeeeeeee this Starbucks. read more

The barista was so welcoming and friendly. She made our morning. Our breakfast was perfect. Everything was quick and simple. All on the app. Thank you so much read more