I went to Starbucks yesterday to redeem my free birthday drink. I got the Iced Lavender Cream Matcha, and I also ordered a cute froggy cake pop. The service was friendly. However, it took me a while to log in to the Starbucks app because they had to scan the birthday promotion in order to get the free drink. I have no idea why it was so hard to log in, even though I typed in my correct email address and password. The Iced Lavender Cream Matcha looked very attractive, but I wasn't a fan of the Lavender flavor, so I would not order that next time. read more

Starbucks - Coffee & Tea Near Me - Walnut, California

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Ordered twice and they still didn't get my drink right. Front staff seems to have changed and needs more training.

Love the coffee Love the environment Love the armosphere Love the coffee Love the environment Love the armosphere read more

The price of a hot grande hot lattice went up again. It's best to get a quick coffee next door at McDonald for 99cent read more

Starbucks - Coffee - Coffee & Tea Near Me - Walnut, California

They make really good drinks people who work here are nice God bless the workers here they keep this place clean it's plenty of parking people who come to this starbucks are nice too God bless them I like this location read more

Came on Sat, 11/15/25 after lunch time that day that it was super rainy. Ordered on the app and just clicked on the first Starbucks that was showing but subconsciously read "Colima and Valley" Ran into this Starbucks and was looking for my drink on the counter. Did not see it. Darren greeted me and I told him I ordered on the app here at Colima and Valley. He said I was at Lemon and Fairway. I was like oh dammit. Darren was so so so cool to me though. I was excruciatingly embarrassed yet he was very calm and nice and asked me what my drink was. Showed him my drink on the app and also purchased two pastries. I was so relieved. Darren really is the MVP. Would definitely come back. Thank you Darren. read more

DO NOT GO HERE!!! If you do check your receipts the employees add tips without you noticing. Went for 1 drink for 6.75 and I ended up with an $11 charge. I've seen videos of this happening to people and never thought it would happen to us. Female with glasses was also keeping conversation to keep us distracted but not once did we see a tip screen. Beware. Go at your own risk. PLEASE CHECK YOUR RECEIPTS !! read more

Mom & I were guests through the drive thru today on 9/16/25 and the barista Kate had the ugliest attitude I have ever experienced at this location. I visit this Starbucks a few times a week and I am ALWAYS greeted with amazing customer service. My mom was the driver and said "hi" "thank you" "have a good day" while paying and Kate was stoic and completely ignored my mom, as if she was annoyed with us. I got off and asked to speak with the manager. I didn't even get her name but she was useless. I explained to her the incident and she said "well she's new". I could tell she didn't really know how to handle the situation to be honest. Being a new employee doesn't make up for her attitude & lack of customer service. I don't care if you've been working there for 5 minutes or 5 years, customer service is everything & if you don't like your job, get a new one. I was completely stunned when the manager said that. Management needs to do better with their training & expectations, barista and management wise. read more

Top tier customer service by Joshua and his team i had a problem with my drinks and he was so on top of remaking them with such positivity can't explain the greatness top tier read more

Horrible service, tried to redeem my birthday drink but did not let me. I had the app and it listed my birthday and had my ID. I live right next to this Starbucks but will be not going back. I did not redeem the drink yet today, I even gave them my phone to check. There should be a system to check. read more

The customer service at this location is the worst! Every employee is rude, condescending and absolutely disrespectful. They do not know how to talk to people. I have yet to come across a friendly employee at this location. The girl employee named "Sky" who was working on this specific Sunday morning was beyond rude! It makes me wonder if any of these people like their job or if management is okay with allowing the attitude. They all need training in customer service! read more

I really appreciated the Starbucks today. Nikki was extremely friendly and I love how she asks to start with your name when she takes your order so that she can address you properly. She had a big smile and my items were up quickly!! This is the start to many peoples day. It matters who we deal with. Thanks Nikki! read more

Starbucks - Coffee & Tea Near Me - Walnut, California

Im so sick and tired of getting my drinks here made like shit. I don't understand why my lattes are always milk. It's the 3rd time I get a matcha that's practically milk with a hint of matcha. Last week it was the chai latte. I understand that there's shortage of stuff but we pay quite a bit but for these drinks. If I wanted a $6 cup of milk, I could've had one at home. Employees at this Starbucks if you're having a bad day or don't care to be there then stay home. Make the dunks accordingly because people pay for them. read more

Checked in today and Jacob and Isiah both took great care of me! Loved how both Gentlemen worked with such a Compatible Flow of Speedy and Sharp attention to Detail and how they didn't take any Shortcuts when it came to Enthusiastically Organized Communication. Jacob greeted me immediately upon arrival, took my order and repeated it back with fully focused effortless Finesse, and made the whole transaction feel extra positive, personal, warm, and fun! I like how Jacob knows how to make work feel more like a Play Vacation creating Fun and Soul Freeing Fiesta Vibes while looking Stylishly Sharp and Charming, and Isiah is so good at being precise and meticulous with Excellence in his Craft too! Watching Isiah prepare drinks I was not familiar with at the Bar like the Mocha Cookie Crumble Frappucino and Iced Chai Tea Lattes made me want to try them in the future because of how Stunning and delicious they looked being prepared with such high precision Expertly Designed Enthusiasm ;0) Isiah's Beast Mode Hustle is a thrill to watch and so inspiring as a Student of Bougie Hospitality and Morale Sanitizing Hydration. The Matcha Creme Frappucino Jacob made me was outstanding too! My Mom who normally doesn't enjoy Starbucks drinks because she finds them too sweet really enjoyed taking a sip of my Frappucino and even went back for seconds ;0) Jacob is so good at infusing our drinks with positive vibes and joyfully passionate laughter while he makes them too, I think that's what my Mom was sipping as an Energy Recharge Transfer into her System! ;0) read more

Starbucks - Love the cute and cozy Professional Pack Family Springtime Splash Portrait!!! - Coffee & Tea Near Me - Walnut, California

Visited this location yesterday for the first time since they reopened. Fast service and friendly staff as usual. I highly recommend . They always have such friendly people working the drive thru window which I appreciate. My drink was made perfectly and I will be back soon. read more

2.5 stars Out of about 5 Starbucks locations within at least 1-2 miles from my workplace, this location used to be my favorite. Even my coworker, who frequents Starbucks, almost daily, also loves this location. I used to go out of my way, bypass my nearest 2 Starbucks locations and purchase here due to the wonderful customer service provided, but no more. The last few visits have been less than friendly. Not sure if it is a change in management or workers. There was 1 worker that was kind and provided great customer service but I was ignored by all the others. One time I arrived with a mobile order, all the workers were chatting near the cashier, ignoring any customer entering. And if you ever have a problem that needs solving, they will not listen to you and will be combative verbally - it is exhausting when trying to explain. We are all human, but no need to be rude. The second time, I had placed a mobile order for a Pike Place and a Decaf Latte (hot, mind you). The drink that came out was cold. I was confused and asked them if that was my order since I had ordered a hot latte. They not only gave me an attitude but noted that that was a latte. It was a Frappuccino... No sorry, no "our bad" - let me remake it right now. I was straight-up confused, had to ask super nicely to get my correct drink made, and they finally relented after asking the manager (who was right next to them) and made the decaf latte. After the drink was placed on the counter, I wanted to make sure that the barista made it with decaf coffee, who knows if they were paying attention to the order label, due to a family member with caffeine sensitivity. That barista walked away, and I stood there hoping they would ask me if I had a question. Ignored me, and when the manager finally noticed me, asked me if I had any questions and I wanted to confirm if the latte was made with decaf espresso, which the manager had to then ask the barista who made it. Also, they ran out of certain syrup for a drink one time, and sometimes they do not "turn on" their availability for drinks here (for the app). Besides that one barista, I do not intend to make special trips here anymore, unless it is the most convenient location at the time. read more

Went here for the first time yesterday as I was in the area and had an hour to spare... my overall experience of this Starbucks was 3/5 OK! When I walked in, no one said hi or acknowledged that I was there (totally fine) and no one was in line either. I was standing there looking at the menu but it didn't look like anyone was going to take my order so I decided to sit at a table and just order via the mobile app haha. I ordered a tall iced chai tea latte with soy milk. The mobile app said it would be ready for pickup in ~7 minutes after I ordered it and within 3 minutes of me ordering it, I noticed a drink that looked like mine was made and placed on the counter! I was too lazy to check to see if it was mine though because I was thinking a barista would shout out my name. But no one ever did... so by the time the 7 minute was up/estimated pickup via the mobile app, I went up to the counter and saw that it was indeed my drink! Not a big deal, I guess this location doesn't say mobile orders out loud like a few other Starbucks locations I have been to. Overall, I don't have any complaints. I used Wifi for an hour, got a drink, sat inside and enjoyed the nice cool AC (it was 100F yesterday). The bathrooms were clean. During my time there on my laptop, the baristas sounded nice--I can hear their interactions with drive through orders and they sound very friendly and lively. It was just interesting how they don't say the names of mobile orders when they are ready and how no one acknowledged/noticed I was there and wanting to order when I arrived. read more

This review is for oleato cold brew. I am not impressed at all since I could not taste the olive oil at all. read more

Starbucks - Oleato cold brew - Coffee & Tea Near Me - Walnut, California

I'm at a loss for words . I have never been so disrespected in my life . I went to this location that I've frequently get my coffee from . I politely asked the woman behind the counter for change for a twenty. I had two gentlemen working on my roof today and they needed bus fare . The person sneers at me and stated I can't open register . With a condescending attitude said you gotta buy something, if given the chance I was gonna give the change and get my regular drink . As I walked out she blurted out SORRY and was laughing along with her co workers mocking me . The woman was around 5 ' 7 colored hair and a huge piercing in her nose with glasses . She probably thought I was illiterate because I looked ragged from working on my home all day . Regardless everyone walking into Starbucks should be respected . read more

This is a joke right? "The Incredible Breakfast Sandwich??" Take a look at the photo yourself and let me know if it looks incredible or anywhere appetizing. Ok, maybe it's incredibly misleading when compared with the picture they have on the menu. Go order it yourself if you want to, then decide. But don't say I didn't warn you. read more

Starbucks - This is a joke right? "The Incredible Breakfast Sandwich??" Incredibly bad. - Coffee & Tea Near Me - Walnut, California

So tired this morning, but nice staff give me wonderful greeting, and I got my fav drinks and wrap. read more

Starbucks - Inside - Coffee & Tea Near Me - Walnut, California

Starbucks hasn't felled me yet. They always deliver the best customer service. Especially this place. They just know what to ask for and how to make customer important. Thank you staff for doing a wonderful job read more

Starbucks - My lunch - Coffee & Tea Near Me - Walnut, California

Not the best Starbucks I've been to. Workers give off attitude sometimes, no greeting when entering and even gave me a cold sandwich even though it was supposed to be warm. Happened twice. I usually tip but like to check the service first of course. Mistakes happen but check your sandwiches that they're warmed! read more

This is my go to Starbucks when I am at home. Yes, my stalkers, I live around here. Luckily, I have my own coffee maker, and coffee grinder at home, so I hardly ever come here. But, when I need coffee or caffeine, this is my place to get it. The staff here is great! Everyone here that I have encountered is nice and friendly. A couple of them are pretty patient with me as I can't remember my password to my Starbucks App. They are quick at making drinks. Sometimes they start my drink so fast that they make it right after I order, which is normally a second or two before I change my mind and order something else. But, the times I have changed my mind has not been a problem to them as they have never given me the stink eye for changing my mind. It is coffee, made the way I like it. What more is there to say about a coffee chain? read more

Tip: AVOID THIS STARBUCKS STORE LIKE THE PLAGUE This is the worst Starbucks store to have ever existed. This store closes their lobby during high traffic time so they force everyone to wait in the drive thru. The workers need to take a class on customer 101 because their attitude needs major work. No one greets you or thanks you. When I asked for help, one of the workers responded with "That's not my job". They make excuses and do not take ownership to resolve a problem when it's their fault. AND the drinks are watered down. I've reported this store three times to HQ in hopes it'll improve. read more

Service is lacking here. No eye contact or smile or greeting. Just taking orders. Go to a friendlier SB on Grand.

Don't go to this store!!! The supervisor nikki has an atrocious attitude. she was so short in conversation and seemed like she had a stick up her ass. i'm a regular at this location and it seems like everyday she has SOMETHING to be mad about like if you don't like your job then quit read more

found a bug in my drink today. They need a health check or something!! This is unacceptable and i need a lifetime supply of starbucks or something!! read more

I don't why this Starbucks has an overall 3 stars. Ever since we moved to Walnut (almost 2yrs), this has been our go-to Starbucks. Guest service has been more than great. Sure, they're on a shortage at the moment, but that's all Starbucks. What I do appreciate though is that they try their darndest for an alternative drink and are mega patient. Shout out to Charice and Lindsay! Sorry if I butchered ya'lls name. If you're reading this, thank you fron the depths of my heart for always putting a smile on me and my fams face. As a past food service manager, I KNOW that the positive energy you bring and give all day is not easy. So I thank and commend you for being truly genuine people despite what life has thrown ya'll. This goes out to all the other employees that do the very same! Kk enough cheesiness! Stay awesome! read more

I love how they added a local Starbucks to this location in the sleepy little town of Walnut. Since they erected this corner strip mall fresh out of an empty parking lot, everything looks fantastic and brand spanking new. It even has a drive thru which I'm against cause it takes out all the pleasant experience of a Starbucks coffee shop. The staff here is courteous. The coffee drinks just as good as any other Starbucks all over the world. The reason for the 3 star rating is because of the awkward location. The corner of Lemon and Valley is a big intersection. However, you can only get into the plaza going south bound on Lemon or going west bound on Valley. If you are coming from the other direction, it would take a bit of work just to get there. To make things worse, most of Valley Blvd has no U turn between Lemon and Fairway! And Lemon you can only turn into another plaza and slowly make your own to this plaza via parking lot drive ways. Whoever designed this intersection should be shot. read more

Starbucks - Nice brand spanking new building with drive thru - Coffee & Tea Near Me - Walnut, California

Starbucks needs to STOP with their over exaggeration of ice!! Every single time I ask for light ice they seem to understand the opposite. $6 for a damn cup of ice. The customer service doesn't suck, however, their listening skills can definitely improve. read more

Starbucks - 70% ice lol - Coffee & Tea Near Me - Walnut, California

This place has never disappointed me. They are quick and respectful and kind. They work hard to get the drinks out food out. My hat goes off to them. Because I don't know if I could get all these orders and get the food out and dealing with people snarkiness. read more

I used to go to this Starbucks every morning on my way to work, but yesterday I came and got the iced brown sugar oatmilk shaken espresso. I was so excited and it tasted great, but halfway through my drink, I took a sip and felt a hair in my mouth. I removed it thinking it was one of mine, but when I looked down, it was a LONG BEARD HAIR! I was disgusted and had to pull over on my commute to LA for work and throw up. I will NEVER be coming to this location again. Just wanted to warn people out here to be careful because there might be a beard hair in your drink at this location. read more

My 4th visit in the last three weeks that this Starbucks is out of ALL HERBAL TEAS!!!!!! In the coldest part of SoCals very short winter, this store is continuously out of herbal teas. My 3rd time leaving without purchase because they can't seem to offer a simple hot water and tea. I am so displeased and disappointed. The team members there however, are so sweet and polite and I do not blame them for any of this. Who ever is ordering for your store should be ashamed. Will never return to this location and will support local coffee shop instead. read more

Server at the drive thru was very rude. I was in the car with my husband and she called him LOVE. Very disrespectful. Starbucks do better to train your employees on how to act around customers because I will NOT be going back to this location. read more

Really good drinks they make them good here I like there place it's nice inside and clean they have great and nice workers here

I like to compliment Lindsey of this Starbucks Coffee Shop. It was my first visit and I'm impressed at the way she handled customer service--- it's a 5 Star level. She went beyond her means to accommodate myself as a customer. Would like to visit this place again. read more

Okay so I've recently started going to this location again since going back to the office. The line moves so fast and the service is a lot better! I come here super early in the morning and the employees are kind! read more

I came to get my Birthday Drink today! :) I love the perks of being a Starbucks Rewards Gold Member! You get a free birthday drink/ food item, and it expires the day after your birthday. I ordered a delicious green tea frap yet again! Thank you Starbs! read more

A Starbucks on a busy street in Walnut/City of Industry is bound to be super busy, so be aware that if you're in a rush, and use the drive-thru, you won't get through it very quickly. We've made visits into the store and have used the drive thru. Haven't really had any issues with customer service, but it's like any typical Starbucks, which I guess is okay? The drive thru, though, takes awhile; we've waited as long as 15 minutes for a drink. And, once you're in the drive thru, you're just super stuck :/ Drinks are your typical Starbucks drinks, so it's good that at least the consistency is fine. Perhaps another Starbucks (or drive thru coffee place) would do well close by? There isn't a lot of parking, and maneuvering through all the incoming/outgoing cars isn't the easiest due to the amount of space to drive through. I see other people parking at other centers and coming over, which probably doesn't help with just this little coffee shop's traffic. Overall, typical Starbucks, may come back, but will try another place if it's a little out of the way. read more