I'm not sure why rating on the Starbucks is not fire the time that we went they were extremely busy the drive-thru went around all the way around probably I would count 20 car Lanes and then inside before waiting for orders and it was jam packed but all the employees worked in greeted customers with a smile and everybody wait patiently even though the orders took a long long time service was always really really good and the staff was really appreciative of customers read more

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Unbelievably slow. You can easily be trapped in the drive thru line for 20-30 minutes. We avoid it.

I just had one of the worst customer service experiences I've ever had at this location. We got in the drive-thru line at around 8:50 p.m., before their posted closing time of 9:00 p.m. The line was long, so by the time we reached the ordering speaker, it was about 9:05 p.m. Instead of being greeted by an employee, we were met with an automated AI message saying the location was closed. The car directly in front of us was still able to place their order, so we assumed someone would let us know whether they were taking any more orders. Since we didn't want to hold up the line if they weren't serving anyone else, we tried to back out. That's when we realized an employee had parked their personal car behind us, blocking the drive-thru entrance and trapping us in line. We had no choice but to sit there and wait. After several minutes with no response, I even spoke into the ordering speaker, hoping someone inside was listening. No one ever answered. We were stuck at the speaker for several minutes, so there was plenty of time for an employee to let us know what was going on if they intended to. I called the store and spoke with the supervisor. I explained that it wasn't okay to block customers into the drive-thru if the store wasn't planning to take their orders. She responded by claiming a barista had tried to take our order but that we had pulled forward too quickly. That simply isn't true. We never moved because we physically couldn't--we were blocked in the entire time and remained parked directly in front of the ordering speaker. The supervisor also told me they blocked the entrance because cars kept pulling into the drive-thru after closing. There was only one car behind us, and both of our cars sat there for about 20 minutes without anyone taking our orders or even acknowledging us. If they weren't going to serve any additional customers, they could have at least opened the window or spoken through the speaker to let us know the drive-thru was closed instead of leaving us waiting with no communication. To make matters worse, the supervisor told me it was her last day, that she had to leave the store in exactly 10 minutes or the next shift would get written up, and that we were welcome to come back at 4:00 a.m. when they opened or call Starbucks corporate for coupons. She then said goodbye and hung up before I even had a chance to respond. The lack of communication, being trapped in the drive-thru, and the dismissive way this situation was handled made for an incredibly frustrating experience. I understand that stores have closing procedures, but customers who entered the line before closing deserve better communication and far better customer service than this read more

Superfast service plus inside seating plus outside seating plus a drive-through! What else could you possibly need in a Starbucks? It's actually not even a bad place to hang out and work a little bit on your laptop. Of course the food and drink are same same every Shux but they did well here. TL/dr: as good a Sbux as you can need read more

Starbucks - Inside - Coffee & Tea Near Me - Yucca Valley, California

This has to be the literal worst peppermint mocha I have had from a Starbucks in my life. It was thin, super oily, had terrible flavor and there was random "liquid" (not coffee or foam colored) all over the lid - and it was cold! Fail! read more

Had to update my review let the photo speak for itself. I'm pretty sure the label stated light ice and I'm pretty sure the cup was over. Full in ice. What the hell Starbucks if you're gonna charge me five bucks for a beverage at least make it my way be a little bit more like Burger King. Lol read more

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We went to this Starbucks on the way out of Joshua Tree. Kim and the rest of the team were absolutely fantastic. They were attentive and helpful with our order. thanks all. :) read more

Friendly staff. Drinks are always perfect including a dry cappuccino which seems to be harder for most locations. Kudos!

After exploring the Joshua Tree National Park, this was a short drive to get some pumpkin spice iced latte! Happy Fall Y'all!! read more

Starbucks - Coffee & Tea Near Me - Yucca Valley, California

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The manager is a rude and unprofessional individual who is possibly prejudiced against customers and needs to be removed from her position. There is always a long wait for drinks in addition to the poor behavior from this manager who is unfairly targeting individuals to be kicked out when they are respectful, polite, and kind towards other customers and staff. I believe that starbucks is a great company, and all locations should be staffed by excellent employees with customer service values. Customers should leave starbucks with an positive experience, and don't need toxic staff spoiling their day with hatred and negativity. I am not surprised to see other negative reviews for this location. Please address the issue of bad management at this location as soon as possible. I would like for myself and others to have a positive experience at this location. Starbucks normally provides excellent customer service at its locations and I am looking forward to this location achieving the normal high standards. Thank you for the great service! M.S. Biology E.M.T read more

Nice staff but slow service. Drive thru took about 25 minutes to go through. Did appreciate the Kings staff though

The staff was friendly enough, but the service was pretty slow. The drive thru had quite a few cars and it seemed the majority of their 8-person staff was occupied there. I noticed a trainer and trainee fulfilling most of the counter orders, so it was very slow and go. They were also in the process of restocking their supplies, so the store's main floor had boxes of oat milk and syrups, not Starbucks merchandise. read more

i came to this starbucks and jospeh served me and was very nice. He has amazing customer service and the service was fast

Always cheerful and polite. Sadly several times I have ordered and not received what I actually ordered (left out ingredients) Check your order before you drive away. I know its just a small thing, but they are expensive and it's nice to get what you order. read more

Stopped by this location and while the drinks weren't as good compared to other Starbucks I've been to, the staff really made up for it. They were super nice, welcoming, and made the experience much better overall. read more

Worst Starbucks ever! I waited for my drink for 40 min! I asked a couple times how much longer and they would keep saying it's coming up.

Kehul was so sweet and incredibly helpful, great service! Thank you for your patience with me and my dogs this morning!

They were the rudest starbucks employees, our group was the only people there so it was not loud enough for them to get multiple errors in our order. From making a wrong drink and giving a wrong size. Their baristas do not follow the recipes at all. And when we asked for multiple straws for our order of 3+ drink they only gave us one straw at a time 3x. We were so annoyed we just left. Never coming here again for a quick refresher. read more

Starbucks - Starbucks drink with error of wrong drink being made - Coffee & Tea Near Me - Yucca Valley, California

Linda has always been amazing! I do like coming here, but feel the lines can be stupid long in the drive thru. I feel they shoudl somehow speed things up or do soemthing to somehow make that go faster. Sometimes it can pour into the street. Maynbe make another location? The butter croisants are good. read more

I frequent this Starbucks drive thru and the team at this location are always so kind and friendly and the service is fast and accurate.

I find it incredibly hard to believe that some people would give this Starbucks location less than five stars... I wish I could give them 100 million stars... The staff is all made of honey and sugar... I love them so much. They are so kind and sweet and thoughtful and very, very hard-working and attentive. I wish I could mention them all by name, but it's impossible. They are the nicest Starbucks I've ever encountered. Scratching my head how could anyone with a heart give that place less than five stars? To all the Starbucks, thank you for always being kind to us whenever i visit through Love ya'll read more

How to order: Tall Summer Berry w/ lemonade, pineapple juice, in a venti, extra frozen water cubes, & topped with summer berry juice read more

Starbucks - Coffee & Tea Near Me - Yucca Valley, California

At 11:35 AM today, July 13th. I walked into Starbucks with my little pup Chupapi and asked if I could have a pup cup. The gal behind the counter wearing a black top with a long ponytail said no they were out of whipped cream, but I found it funny that they put whipped cream in my vanilla bean Frappuccino. Now look at my poor pup, so sad and disappointed he didn't get his pup cup. The fact that you lied straight to this face makes you a horrible, horrible person. You should be fired. read more

Starbucks - Coffee & Tea Near Me - Yucca Valley, California

What a mess during the morning rush with orders coming in from drive through, mobile orders, and in person orders, this location had a hard time keeping up and a hard time in correctly making the drinks. There was a super long line for in person orders and we had to do this because we had our personal cups in our attempt to reduce paper/plastic cup waste. The lone barista/cashier seemed unfamiliar and had to stop many times to ask other staff questions on the register. When our turn came, she tried to charge me extra for oatmilk for the featured Apple Crisp Oatmilk Macchiato, which already comes with oatmilk and didn't seem to know how to apply the discount for personal cups. After that, we waited awhile in the tight space and when my drink came out, my cup was sticky all over the sides and bottom and apparently they did not have the apple crisp syrup, anyway, so essentially I just got a macchiato? The whole lengthy experience to get a sub-par drink was overall disappointing. read more

Linda is the best! I love the coffee, unique flavor profile. Everyone here is super nice. THe prices are alright. I never have to wait long when I come in which is good. It's got a relaxing vibe to the place. read more

To the girl who looks miserable at work... Lex. I know you may not like your job but at least pretend... Her face will tell you... amongst the other workers they seem more excited to leave then make drinks read more

One of the worst Starbucks I've ever been to. I order from here everyday and they're unfriendly and rude consistently. At times it's quicker to do the drive through than place a mobile order they're that bad. read more

You guys make good drinks. But shitty timing, having conversations with people at the window for so long. You guess have the weakest vibe ever. read more

Messed my order then wanted to charge me extra to get it right. Not what I would consider good customer service.

Waiting 15mins and got a dragonfruit and finally got it And there is someone hair on the cup and I complain but serval dont care and i have wait another 15mins more !! Two girls working for customers order and They inly fkin talk and talk Never come back this location ! Ever ! read more

Linda's the best. Super helpful people when I have questions. The drive-thru could be sped up, but the drinks are good. Reasonable prices and I usually like stopping by when I don't go to jt for coffee read more

Food is tasty; service has improved from a few months ago. I almost always go to drive-thru; my orders are usually ready when I get to the window, and they are correct. read more

How you make nasty drinks and have a nasty attitude? Choose one. Really rude and passive aggressive staff. Simply asked a question about the price and received an unnecessary attitude. Drinks were bitter and not good. read more

Huge decline from what it was: largely unfriendly staff; the music is obnoxiously loud for those of us with neurological issues; seating is sparse and very uncomfortable. It's no longer a welcome, community-based business. read more

haven't been to starbucks in over a year cause the coffee is hit or miss and often disappoints me but i've been getting matchas this week and they're so yummersville read more

When I was ordering, the barista taking my order kept cutting me off. I ordered a venti chai latte with oatmilk, blonde espresso, and a pump of pumpkin. I order this in 29 palms everyday so I definitely know how it should taste. this drink was straight up hot water with a shot of espresso. there was no pumpkin and definitely no chai... I'm pretty disappointed.. my friend also ordered a chocolate cream cold brew which she orders often and said hers didn't taste right and from the start it looked very milk and odd... just sucks paying $15+ for drinks just for them to not be made right. I would've gone back but I was already on the way to Palm Springs and didn't have the time. I shouldn't really have to go back though... you expect it to just be made right. read more

Starbucks - Coffee & Tea Near Me - Yucca Valley, California

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Okay, I have now relocated to Yucca Valley and your only choices for coffee stands is still only Starbucks and Frontier? Haven't been to Frontier yet, but looking forward to trying them, but, they don't have a drive thru. Starbucks has improved ALOT since I was last there. And, since moving here, I have visited alot. Employees are still awesome and really friendly! The drinks are pretty good too. If you're not picky about your coffee the way some of us are, there's still the fast food places. read more

Been here 4 times. 4 times they have screwed up the orders or forgot about the order. Where's the zero star option? If I didn't remind them of my other part of the order today after the other items of mind had been sitting for ten min, I would have never gotten my food. If you're too swamped here, get more help. If you can get more help, open another store, but this is absurd how badly they are EVERY SINGLE TIME. Gotten to the point now where I just laugh and say "okay what's gone wrong this time?" Also the staff is extremely rude. You need something up? Own it. That's all. Don't get mad at the customer because you poured the wrong drink or because you forgot their order.. read more

Actually the worst Starbucks ever. The staff is completely incompetent. We have stopped here a few times and no matter what we do (order ahead or drive through) it takes forfukingever. I ordered ahead 15 minutes & it still was not ready for an additional 15 minutes. There were two girls waiting in line for the bathroom holding up the entire ordering line. None of the staff was communicating with them to move or asking other customers to move forward. They messed up both of my drinks, the cold brew they gave us was a latte, not even cold brew. They had to re-ask multiple times what I ordered. One barista, a skinny guy, literally could care less I was waiting and asking for the drink. The second barista was literally giggling, and touching HIS scruff on his face and whipping his hair around. Gross. And then you make everyone's drinks? Nasty. Won't be stopping at this location ever again. read more

They need to teach the person who's making the drinks, how to again. I ordered a large mocha Frappuccino with two add shots. The drink came out dark brown so I knew it was messed up I drank it and it doesn't taste like coffee. It taste really strong of chocolate, so I had them re make it. It came out the same way. I orders one from here two days ago and that one was fine. It's bs that me the consumer and one paying has to suffer cause they guys doesn't know how to make a drink. You know it's wrong just from looking at it. I didn't have time for a 3 drink to be made or for him to be trained again. read more

Starbucks - How dark the drink is and you can tell it's wrong. - Coffee & Tea Near Me - Yucca Valley, California