Service was 100%. Ms. Pamela at the cashier went out of her way to help me. Chris and Danielle was also very helpful when I needed help :). The rest of the staff was very courteous as well. All around good ambience and food is high end read more

I don't do my regular grocery shopping at Stater Bros, but their deals on steaks can't be beat. There isn't necessarily a great deal every week, but if you sign up to receive their weekly ad email, it is easy to keep tabs on their sales. Last week I loaded up on six New York steaks for $8.99/lb, and this week they have porterhouse steaks for $9.99/lb which I also loaded up on. I put the individual steaks in plastic wrap, then a layer of aluminum foil, and put them in a zip lock bag and get out as much air as possible before sealing and putting them in the freezer. This keeps them good for a long time, and I just keep buying them when great deals like this are available. There are usually two or three steaks per package, and it seems like they often put a really good cut in with a not as good cut. Look thru them all to find the best pairs with two good cuts. Every time I walk into the store, there is a sushi station right by the east entrance where somebody is always there making fresh sushi daily. It always looks so good and fresh. You can either choose from what is on display, or place an order and pick it up later after it has been prepared. I called ahead and asked if they I could order sashimi, and was happy when they said yes because I've only seen sushi on display before. I ordered half salmon and half tuna ($8.99), and it was ready when I arrived 20 minutes later. The sashimi was so fresh, and the pieces were surprisingly bigger and thicker than I expected. It came with a package of soy sauce, ginger, and wasabi. This was far superior to a sashimi sampler I ordered from another restaurant this past weekend, and this was several dollars cheaper. Judy, who was at the counter today, was so kind and friendly. I do pick up some regular grocery items from time to time, and their prices seem to be on par with or just slightly below my regular grocery store. I'll continue to take advantage of their great sales on steak. I'm happy I finally tried their sushi, it's great! read more

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The store has declined in the past 6 months! It's still neat and clean but the Produce is OLD!! Nothing fresh looking. We have complained about it before and nothing has been done. Going to start getting my produce at Whole Foods! It's literally the best. Staters meats are also old, brown in color, marked down!! Just horrible! The ribs they had out this week looked terrible, probably why they were on sale. The music is so loud and obnoxious we literally can't wait to finish up our shopping and leave. I'm not sure what's going on there???? read more

My mom ordered my 21st birthday cake from the bakery here. The guy who took the order was awesome and said the cake would be no problem to do. When we went to pick up the cake we were greeted by Vanessa, who told us she had not written on the cake yet. She asked us what was supposed to be written on it, and we told her "twenty one" (we had already told them this when placing the order and texted them a reference photo). She asked us how we would like for it to be written and we told her "exactly like the reference photo" she then told us she didn't have the reference photo. This was no worries as we still had it saved, she then told us that she was not very good at cursive, and asked us if she still wanted it to be written ( why are you a cake decorator if you can't decorate a cake lol? Also incredibly unprofessional to tell the customer that you are not confident in your job) my mom then asked Vanessa if she could practice on a paper prior to the cake so we could see what it would look like. Vanessa was incredibly unhappy with this request and refused to do so, in her words she was doing us a favor and we should be happy with the service (that we paid for), she told us we were rude and she refused to do our cake. We requested to speak to a manager, so Vanessa called someone named Matthew and was unable to get a manager to come to the bakery section. Another observing worker, managed to find a manager who was on her lunch to come de escalate the situation. Vanessa told the manager the reason she couldn't do the writing was because the cake was too small. This was entirely untrue because "happy birthday" is longer than "twenty one" and that was what she was trying to put on the cake originally. Also if you thought the cake would be too small to write on, why accept the order? We requested pink pearls on the cake and got gold, when we mentioned this, Vanessa said she didn't have any pink pearls and only had gold. We asked if they could be removed, she said yes but the cake would be dented. Why should my cake be dented because you made a mistake??? Also requested glitter on the cake, was told yes, and YOU GUESSED IT, the cake is missing glitter. Also requested black bows on the cake, YOU GUESSED IT, the cake is missing the bows. Finally the manager had Vanessa practice the cursive writing on a separate paper, THANK GOD she did not write on the cake, it had to be the absolute worst frosting penmanship I have ever seen, it was chunky, spotty, and uneven. When we asked "is it going to be that chunky on the cake" the other observing worker chimed in and said yes it's going to be chunky. We ultimately told them to just pass on the writing, and add the bows. So now I have a blank cake, which isn't ideal for your 21st birthday since the number is the big deal. Incredibly disappointed with the service, the cake, and just overall. I have never had a customer service experience like that before in my life, my mom and I were baffled. If you go in to get a cake from here, I highly recommend having ANYBODY besides Vanessa helping you out, since she herself admits she does not know how to decorate a cake. read more

This is a nice, clean, grocery store with many specialty departments. Deli, Meat, Spirits, Bakery, and more. Cleared isles to move carts through with ease. Moderate pricing. Helpful staff. read more

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I have been shopping at this Stater Bros for about 9 years. I love the produce and meat departments but have noticed that as of last year a couple of the cashiers have been a bit rude and many times they do not want to place the groceries in the cart! read more

I've been shopping at this Starer Bros for the last 15 years and WOW, has this place taken a nosedive. For as much money as I spend here, and how much groceries cost these days, I expect much better. My latest trip here was absolutely horrible! The idiot in the meat department who has no clue, ends up serving me a bunch of crap carne asada, half the pieces fell through the grill since they were so small! I don't know if he was just clueless or just trying to pad the scale or what, but this is unacceptable. I didn't catch his name, but he was a younger guy and would be better off working with the janitorial staff or at Del Taco across the parking lot... The meat department needs better, qualified people and not someone like this as their meats are supposedly what made them famous! Additionally, they never have enough checkers or bagger staff here. I spent $400 on groceries and had to bag my own items. This place has great potential but really needs management to step up and straighten things out. read more

Stater Bros. Markets - 2 normal pieces, 3 borderline pieces, and a bunch of tiny, stringy crap to meet a target weight. - Grocery Near Me - Placentia, California

I'm not sure if current grocery baggers are getting sufficiently trained before being put to work. I am very patient with inexperience, new staff and individuals with special needs. At the grocery level I routinely put my groceries on the check out belt separating my non-foods, toiletries, detergents, dry packed foods, wet items, frozen foods and hot deli items to make it easier for the baggers. Unfortunately, the effort didn't seem to make a difference to the bagger as it appeared all my groceries were shoveled in to bags. It was somewhat annoying to have dry boxed items like cereal all wet from the wet produce and milk, all piled into the same bag. This may have just been an isolated situation as the individual stated she is off soon and was in a rush. It seems basics of hello, good bye and thank you are not as common as it once was. I'm sure a bit of experience and training could fix any issues. In generally the visit was good and the majority of the staff was very professional. read more

My fav (and very conveniently located) Stater Bros Market closed a few months ago. I have passed by this plaza many times over the years, without knowing there was a Stater Bros here until a couple of weeks ago. I was on my way to an appointment, but since I was running early and saw the Stater Bros sign, I decided to stop by first because I needed to pick up a few things. The parking lot is vast, clean, and had plenty of parking for a weekday morning. As most Stater Bros locations, it was easy to find what I was looking for and the prices are, as always, very reasonable. The shelves were all fully and neatly stocked. The cashier was very friendly and provided great customer service. read more

I always shop here for my groceries. I love the fresh fruit. It's hard to find a place that can cut fresh fruit for you. You always have to buy package stuff and it seemed gross. The cashiers are always there so it's nice to see consistent people working. I really remember is Mike. He in always constant with how he treats customers. read more

Today May 5, 2026 around 10:30 this morning, I was in the produce dept. looking for tomatoes. The spot was empty and the produce clerk was putting up other items. He looked at me and went back to working on what he was doing and didn't bother to help. So I did the rest of my shopping and came back and he looked at me and still kept working on other items. I said in a voice for him to hear, that I guess I'll have to get my tomatoes at Ralph's. Again he looked at me and went back to doing what he was doing. So I left and went and bought my tomatoes at Ralph's. If I knew that was going to happen I would have just went to Ralph's and did all my shopping there. read more

We really enjoyed the place very much. There was so many deals and you don't even have to scan a barcode or bring a card, just typed in your phone number when check out items at cashier then you will see all discounts. Service was fast and easy. Place was clean and inside the store smelled great and the food tasted amazing!! read more

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Bad experience at the meat counter. Went in on a Friday at 5pm but the store was not busy. Walked up to the meat counter. One employee was assisting a customer. So I patiently waited. There were two additional employees standing talking in the back. No acknowledgment from either. Finally, the employee assisting a current customer asked both employees for assistance. One employee turned and walked away and the second employee just started to work. So I just left. This is not the first time at this location and I have noticed this at other locations. The meat department staff at Stater Bros are not friendly or helpful. Wow that is Customer Service! read more

Great meat guys there, all of them were extremely friendly and helpful, it's by far the best one I've been too. They offered to slice my meat which saved me a lot of time. Thanks Guys!! read more

This store was my go to store for years, but I don't think I'll be going there anymore. I went there on Monday this week and noticed their handicap parking locations have changed. I do have to use the handicap spaces due to mobility problems. Now all handicap spaces run along the front of the store. This means I would have to back my car out of the space into the main aisle. Cars drive thru there so fast, I just don't want to take a chance backing out into a high traffic lane. read more

My receipt charged 10+ extra items at the front of my large order. My bad for being distracted and not catching it. Or was the shopper before me in cahoots with the cashier. Keep and eye folks. 7/18/23 10am, new supermarket scam or honest cashier mistake? read more

Stater Bros. Markets - Grocery Near Me - Placentia, California

Great customer service especially with Jacob the manager. He helped me with my order. I ordered 30 slices of ribeye but the butcher was sick so Jacob helped me put the meat together. thank you very much, Jacob you are the best. Stater brothers should be proud to have a manager like Jacob . read more

I want to say how much I appreciate and thank the Meat Department for the wonderful job on a perfect 6 bone cut and tied standing rib roast I ordered!! It was a beautiful piece of meat that cooked evenly and came out perfect!! It's so nice to know your neighborhood grocery store can make your Holidays a Merry one!! read more

Just had to say GOOD JOB STATER BROS!!! Went in the week before Easter to get my Easter essentials and realized I needed a light dessert, saw a rack with mandarin oranges and marshmallows and included was a recipe for ambrosia salad thought perfect idea for Easter dessert recipe was excellent!!!! With my busy week I had no time to think what I should make THANK YOU STATERS for doing the extra work by including a recipe WELL DONE!!!! And again it was delicious read more

I have always had a wonderful experience with stater bros and their products but this is by far the worst grocery store experience I have ever had. The produce is always bad. The meat looks horrible and bread always goes bad after a few days. I have been shopping at stater bros for over 25 years so since I moved to a new area I figured the quality would be the same but it is far from it. It just seems here that management doesn't care about quality. read more

I went in to the meat dept on Saturday sept 8th. Must have been 30-40 flies flying around and landing on meat in the tables near the butchers. So gross. Needless to say- I won't be shopping there anymore. Zero stars! read more

I've been meaning to express my love for my favorite grocery store. I haven't shopped there in weeks now, and my neighbors don't shop there anymore either. We are tired of certain employees complaining in front of customers(baggers) and there is a manager that shouts across the registers saying "don't call me to check! I have things to do." To my knowledge, Stater Bros. Markets always valued their customers with great customer service. There are many others there that are great employees but also a handful of unhappy employees too. I went in today after 3 weeks of not shopping there; I know we have bad days at work but this manager, Chris always seems to be unhappy. Many times in the past, he always shouts across the sales floor and belittles his employees with unprofessional behavior. Does Staters offer customer service classes? Store 135 is clean (except for their restrooms) I was happy to see my checkers today! They are great! Staters has great prices and I will return shopping there to give it another chance. Thank you for your time read more

I normally like Stater Bros and used to like this location, but my last few experiences here were beyond awful. Both the staff and the store manager are unhelpful and completely unaware of their own store policies. I had a question around manufacturer coupons and the manager wasn't even sure if they could be reversed or not after being scanned. I finally called the nearby location in Yorba Linda and their store manager promptly and confidently shared their corporate policies, which was really helpful. Needless to say, beware if you go to this location, as the staff just isn't very nice in general. They also barely open up any checkout lines, so the wait times can sometimes be rather long. I recommend going to the location on Lakeview instead. read more

Great local store here. Store Director Chris runs a excellent store! Good people and good food.

March 2020 Pretty disappointing to see how the cashier today was rude. I came in to buy groceries for my parents since they are within the vulnerable age group (60+) and the cashier did not want to honor the sale price because they placed limitation on the items. I informed her i would gladly stay within the limit as long as I can get the sale price but in the end she didn't care. I'm fine with placing limits on items but if the customer came in for the sale price at least honor the AD. read more

Love to but my meats here. Great butcher quality meats. Order your meats ahead and they trim, pack, cut your meats the way you want it.

Wonderful and Honest people. Lost my wallet overnight and was found at this Market. Just wanna thank you all for helping me and keeping my lost wallet safe! read more

Great prices, always well stocked, clean store, the list goes on... What made my experience so great? Jacob!!! Positive, genuine care, welcoming spirit and overall a true gift to all who have the privilege of engaging in conversation with him as he bags your products. Jacob, you made my day! read more

It was my first time coming into the store. It was clean and organized. Everyone was friendly and helpful as I was locating items in the store. The produce such as cilantro and blueberries were great. Definitely going back. read more

I was so discussed when I drove by this Stater Bros that I will probably never shop here because of what I witnessed. I believe the woman was a Supervisor who was clearly yelling at an older man that was outside in this horrible heat to collect shopping carts. The behavior of this woman was very unprofessional and a bad look for Stater Bros. I wondered to myself if this poor man was treated like this outside in a parking lot what happens behind closed doors in this store? I was in the parking lot of Stater Bros. today around 2:45pm, the woman was a lil heavier in black pants and a white shirt. read more

We've been shopping at the Stater Brothers for five years. All of the employees are extremely helpful anytime we need help finding something. Nico one of the counter workers in the meat department and is extremely helpful, when I want to pick some filet mignon out of the meat counter he will gladly help and is always smiling with the best work ethics you can have. His customer service is quite impressive. I think the store manager should use him as an example of elite customer service and clone him:) This store is very well run with happy employees which stems from a really good store manager who knows how to train his staff. The ambiance of the overall experience is A+ they always have music playing though out the store. Thank you for making my shopping experience enjoyable every visit. Best regards, Jeff Shubin read more

I come to this location quite frequently as it's one of my favorites. Always seems to be clean inside, shelves always stocked. But what I always notice is this young employee, Christina, working the dairy department every time I shop here. Her department is always fully stocked and organized. I am very pleased with the service she provides as she always has what I need. Thank you, Christina! read more

I just don't get how management at this store allows such poor attitudes from their "head cashier". She spends so much time talking to fellow workers and could care less about waiting on or greeting customers. Sunday, November 1st was all attitude and not just to me. If you don't like your job, then you should find something else that makes you happy. read more

I've never considered a review for a supermarket but here it is. First of all this Stater Bros has been my go to since it opened over 25 plus years. I would give it a 5 star for all of their departments except for checkout today. I had finished my shopping and went to a checkout line. I saw line number 4 and proceeded thinking I had gotten into that line. I finished and paid my order and the checker had brought to my attention that I got into the 15 item or less line. I did get in the wrong line and I apologized. I don't mind that she brought that up to me but I did not do this intentionally. She then proceeded to tell me again and that other customers might complain and bring it up to management attention. AGAIN she repeated the 15 line rule and I apologized again. Well, she kept on and at that point I stopped listening and apologized a 3rd time and that I would not do that again. I have never left a market feeling bad or embarrassed as I did for doing something unintentionally. I won't tell you who the she was but let your staff know one time is sufficient to correct this situation. read more

I shop here every week. Not sure what was up today, but I'm not happy. I walked into the store and passed a gentleman coming out with a full load of groceries maskless inside the store. And, got boxed in putting my groceries in the car by a second maskless couple doing the same. What changed? Why are you no longer keeping your shoppers and employees safe? All of your elder shoppers are at risk. I am at risk with asthma. I get that you can't do anything about the parking lot, BUT certainly you can inside the store. I've lost family and have sick friends due to Covid. Please take this more seriously and deny service to the maskless few. The rest of us are working hard to curb this thing. If I can't trust Stater Bros to follow their own rule, I will gladly take my business elsewhere. read more

So very upset:/ the employee helping my mom and i did not have his mask above his nose. goodness sake we have been in this pandemic for a year. They should know better. Absolutely disgusting and very upset read more

Not a fan of this stater bros something must of changed in management the store is looking a bit dirtier the meat department has gone down hill a lot of silver skin on the meat wish I took a picture best stater bros meat department is the one on Bastanchury. I have noticed a lot of the workers are at other stater bros read more

Usually go to a different Stater Bros location, but today I was in the area and stopped in. The service on the sales floor was very welcoming. Everything on my list was available, and found a few deals. The cashier on 15 items or less checkout at around 10:15 am 12/27 didn't have a visible name tag or customer a service skill set. A customer before me had her do a refund. After waiting some time I had no problem waiting a bit longer. She turns to me and said "you have 2 options wait or go to a different register..." idk where her rudeness came from, she didn't even have a greeting, I said excuse me as that was very rude. She repeated herself with an attitude. I wasn't going to deal with her so I took my items with no help from her or staff and moved over. It looks like she struggles with basic customer service skills. This employee must take a toll on the customer service ratings.... overall the store visit was good, not Great. read more

Just finished shopping at this stater bros, OMG the checkers and baggers are so involved with each others conversations they pay no attention to the customers! I mean everytime I come in here it's the same thing, today at check out as I'm handing the bagger who was yack yack with the checker "MY" bags he looks right at me and says do you need bags? They never give you eye contact or smile I mean if you don't like your job their hiring at Mickie D's read more

Well, I will never return to this store. Very frustrating after waiting in line for the store to open and watching one of the overnight stockers walk out with two of the largest packs of toilet paper you can buy before the store even opens. It gets better. The toilet paper sells out in about 1 minute and out of frustration I check OfferUp. What a coincidence, but the same large pack of toilet paper just posted for sale for $100. Complete and total BS. I will be inquiring with the District Attorney's office about price gouging. read more