This store is our local grocery store. We visit this store quite frequently each week. This has been the store we prefer for over 18 years. The store features well stocked shelves, a friendly helpful staff and a wide variety of goods. Their produce section has a decent selection of organic fruits and vegetables and usually well stocked. Though they do keep products well stocked, its not unusual for the store to run short of certain goods, but this only happens on rare occasion and sometimes during the holiday season. They have plenty of check stands and always seem to have enough personnel operating the check stands during peak hours during the busiest times. Though inflation is alive and well, the prices at Stater Brothers seems to be a bit lower on most products in comparison to Vons or Albertsons. Overall, we highly recommend this store. It has a great atmosphere, management and employees that care and good value for the money. read more

I'm fuming! I had horrible service at the butcher counter by the meat department manager. He is middle aged wears a hat. He is very unfriendly and rude. It's not the first time I've encountered him and each time I leave with a bad taste in my mouth. The ladies and young men that work the counter are fine, my issue is with the aforementioned. I am not one to complain much but this needs to stop. Then at checkout Stephanie was very rude as well, however she was all smiles and giggles with the young men before us. It's disappointing to see the lack of respect and dignity in that employee. Corporate must be informed . I just noticed others posted about the butcher counter guy and I see it wasn't a one time issue. For better service make the drive to Vons/ Albertsons. read more

I've been a regular customer here (pretty much daily) for almost 15 years. The quality of produce, overall inventory and customer service has steadily declined to the point where I actually felt compelled to come to Yelp specifically to write this review. I'm going to start with the experience I've had multiple times recently that is really the cause for my writing this. Checkers are starting to passive-aggressively push bagging responsibilities onto the customer in the most awkward way. Now, I'm all for pitching in and helping if you're busy but the company eliminated baggers for the most part (except for the occasional employee who just decides to help out). Look around next time you're there -- are there any dedicated baggers? Not likely. They pushed the reponsibility onto the checkers, who are now pushing it onto the customers. Instead of bagging groceries, your checker just casually pushed all of my items away from her towards the end of the table. As was doing that, she asked if I needed bags, to which I replied, "Yes, please". She pulled a couple paper bags and just set them on top of my groceries and handed me my receipt. If I'm going to be doing your job for you, and if your checkers are going to be passive-aggressive about it, the least you could do is post a notice about your updated policies and waive the charge for the bags when the customer has to do the bagging. This has happened MULTIPLE times to the point that I have to believe checkers are being trained to do this, in an effort to cut costs for baggers, while simultaneously trying not to increasing wait times for customers in line. Just like everything else in this economy, prices go up while service and quality take a nosedive. At least be transparent about it for your customers. What your checkers are doing is awkward and really rubs customers (at least this one) the wrong way. On top of that, inventory at this location is terrible. This store is regularly out of items (items they carry, but are out of stock). Shelves are bare/picked over and I find myself having to go to another grocery store anyways just to complete my list. Might as well just go somewhere else to begin with. Also, the produce quality here is mediocre at best. If you want REALLY good produce at MUCH cheaper prices, go to 88 Ranch on Ynez Rd. I'm constantly surprised by how cheap my grocery bill is there for such high quality. Conversely, I'm constantly surprised by how high my bill is at Stater Bros. for...what? I fully expect a canned, generic, non-response from their PR department on this review. Nothing will change - they'll just try to mitigate a negative review with the usual "we're sorry you had a bad experience" response. I've been coming here for almost 15 years. Time to find another store that values customer service and quality. read more

Dear Store Manager, Today was very disappointing, I can feel my heart palpitating because of how the Cashier Stephanie treated us. This is not about the .10 cents but how they treated us feels demeaning and embrassing. Today, we spent $243.94 at your store and while we were shopping every staff was smiling and friendly except when we were towards the end our shopping experience-- this particular cashier STEPHANIE! We brought our own bags and since you took out baggers, I was the one busy bagging our groceries while the staff would talk to themselves or chat about anytbing. i used my own bags as intended. Then we finished paying and realized that I would need ONE more bag, and this STEPHANIE was like, NEXT TIME TELL ME YOU NEED A BAG SO I WILL CHARGE YOU! I was like, WOW! Girl, i didnt know my bag would be insufficient, you dont need to tell me that. I guess looking at the situation, she could've just be considerate coz i didnt intend to be short of bags?? Also, she couldve just ask me to pay instead of embarassing me infront of everyone else? Girl, i paid $240+ plus and did business with you. It was such a bad experience after leaving your store! And i will never look at your store the same way anymore! stop insulting people! I told her, nevermind dont put it in the bag, and of course she did put out the stuff outside the paper bag. Unbelievable!! What a shame. You are my local grocery store but im glad to drive a little further because i dont deserve to be treated this way. Next time, hire people who have good customer service skills, all she did was ring the items and we did everything and still she treated us that bad. You wont go bankrupt with .10cents and i dont think it will be deducted from your pay as well. You just dont want to analyze the situation and out of the kindness of your heart-- which is absent by the way , you chose to humiliate us instead of being considerate with us. TERRIBLE EXPERIENCE! After paying that much, do u think i would mind paying .10cents more? Please use your brain. You dont have to humiliate us. read more

Stater Bros. Markets - My receipt. The last thing I would expect is for the staff to be courteous and not insulting! - Grocery Near Me - Winchester, California

Butcher counter is great! Fast, friendly service with quality cuts! Just all around great people there!

Had a great Friendly and Very Professional Service from the meat department Manager at this store. I would Recommend this store to everyone. read more

I visited this store last week and had what I can only constitute as the worse shopping experience of my life. I went in for just a few items and should have been a short and pleasant experience. I had to visit the meat department counter and was met by the rudest meat department manager. This man has ZERO people skills. Needless to say he is rude and arrogant. He needs to take a course in customer service. He is of maybe Asian descent I believe. He has no manners. It's probably too late now to reform but felt the need to express the need for him too. Then at checkout I was met by a frantic woman named Yazmin she was rushing and very frantic. I am not sure what was going on but she was shaky and very distraught asking the same question over and over again. I hope it was just an off day for these people but I miss the days of good people at Stater Bros. As an LA native Stater Bros used to set the precedent for excellence unfortunately those days are long long gone. Do better! read more

I can always count on fresh food and the employees are always so friendly and helpful.

Love the corn with mayo and chili! They were all out so the guys made me some fresh! It's always so good along with some steak or chicken! read more

Stater Bros. Markets - Corn - Grocery Near Me - Winchester, California

Typically not my normal store but ladies at checkout and bagger carried on a whole conversation with themselves without acknowledging me until she gave me my receipt, no customer service is this store Except this young man named Kayson acknowledged multiple people throughout whole store! I was so impressed with his work ethic and his hustle throughout the store. He ran circles around everyone else! Nice job kid you can teacher the older ones a lot in that store. I'd give him 5 stars unfortunately the store is lacking! read more

I placed a drive-up order and it was not a great experience at all. As soon as I got there, the website was not working. I had to call the store's number to let them know I was outside. The employee came out with my order and handed them to me. Before I could even check my order; the employee had already walked away. The roses that I purchased... 4 out of 12 stems were BROKEN. I spent almost $50 for this and it was not up to par. I had to take my sleeping infant out of the car and walk inside the store with the order to replace it. Instead of the employee apologizing for the broken stems... he had to go get his manager (who did NOT even say a single word to me) she just told him to replace ONE... there was four broken ones. There was no apology... nothing. The employee went to replace the broken ones; I am so glad I counted because he only gave me 10 roses instead of 12. Seriously? I'm spending almost $50 for basically a vase and these roses. At least try to give me nice customer service. To conclude this review... I do not recommend using the drive-up order unless you're planning on walking back inside the store to fix the errors. Customer service was lacking. read more

this is my 3rd time purchasing a 16 piece dark meat, and everytime i give this location a chance, they always let me down, given that its right by my kids school, my recent encounter was when i have requested fresh chicken to be dropped and no other staterbros location has given me trouble but this location, i requested for fresh 16 piece dark meat chicken, and i know the wait time for them,the first woman i encountered was pleasant, to which she had informed a woman named kimmie about my request and kimmie informed me the chicken is fresh, i simply declined and kindly asked for fresh chicken. I thought it was over already when i did one walk through around an aisle and came back and kimmie then stated my order is ready, mind i tell you, this was only about 5 min in, and i informed kimmie that i am kindly requesting fresh chicken and she was not having it, another woman, Renee, stepped in and kindly informed me she will drop the chicken for me. i do not appreciate the service that kimmie provided she is rude and does not deserve to work in this industry if thats how she treats customers, thank you renee, i appreciate you read more

Save yourself time and drive to a different store. This store is terrible. The staff is not friendly. They always discontinue the items I use. So I end up having to go to another store anyways. There is no variety of products. I get better service and options at Albertsons. Which is why 99.9% of the time I would rather drive 10 minutes further. I can never get all my shopping done at this store. The meat counter sausages I use to buy look terrible in color. I use to be a big Staters fan until I shopped at this store and always have issues getting the products I need. They tell you oh we will order it for you and then it never shows up. read more

Young man (teen), blonde hair, Kayden (sp?) is a great asset to our Stater Bros. He's always personable with a smile and a greeting EVERY TIME. While looking at flowers a couple days ago, I noticed another employee, older woman, cleaning up a large water spill near the front door. Kayden came in from outside and took initiative to help. He told her she could go do what she needed, "I got you". It was so refreshing to see his good and energetic attitude, ready to step in. This young man has leadership in him 100 percent. His parents must be so proud! Thank you Kayden! (I really hope I'm not butchering his name). read more

The other day my husband came home from a shopping trip and we realized one of the items was rung up but never made it home ,I called the store and spoke to Norma and explained what happened, she was so professional and told me to not worry, just bring in reciept and we'll replace it, Thank you Norma read more

Meat dept staff was very friendly, knowledgeable, and helpful helping me locate the roast I was looking for. Also gave me good advice on cooking recommendations. Will recommend this location to others. read more

My family and I have been longtime shoppers here now, and a big contribution is because of one outstanding worker. Every time we come here, we always look out for one checker to check out our groceries. Even if we have barely any items in hand, we'll wait in the longer lines just to make conversation with her. Damareeana is amazing! She's kind, friendly, and always puts a smile on our face. I never leave reviews, but I just had to share what an amazing worker this location has. Treat her well!! Hard workers like her are rare to come by now. She's so sweet and attentive. Definitely makes us feel apart of the Stater Bros family. read more

I have gone to the store since 2008 I have never yet purchased the chicken dinner at the deli the fried chicken dinner had it tonight with my boyfriend was absolutely awful don't waste your money very greasy old tasting me the fries for greasy never again read more

They don't have boxers anymore or very few on the weekend, checkers have to do it all and it takes forever. They think box people are to expensive. read more

Shout out to your cashier Scott and 100% to Nick who bagged our groceries. They were all smiles and Nick was extremely courteous and thoughtful with our items that he bagged making sure that everything was separated and made sense. He was great to talk to and definitely was the highlight of our visit and made our day. Both of these men should probably hold a customer service course for the rest of your employees, specifically the ones on the floor that look completely miserable and are not friendly nor helpful. read more

Having switched to a carnivore diet, finding quality beef at an affordable price is paramount. Stater bros has filled that need for over a year now. Most especially Butcher Josh. He cuts my steaks perfect, pa kages them extra careful so they stay fresh and has outstanding customer service skills.. Don't get me wrong, every butcher there is awesome, but Josh with his perma-smile is a pleasure to deal with. I hope the store reads this and passes along my appreciation to Josh and all the butchers. read more

Super friendly staff! Sean and York thank you both for the great customer service ! I appreciate you! read more

Wow, I was so impressed at what a beautiful grocery store this is! It's conveniently located in the French Valley Village Center with plenty of parking. The store is immaculately clean, brightly lit and well-stocked with fresh produce, meats, seafood and a great bakery section. They even have a cool Krispy Kreme kiosk! The deli and checkout clerks were both very pleasant. read more

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Better produce and a more friendly, better deli department than the nearby Vons. Overall just seems like a better run store.

Very nice Stater Bros. in the French Valley/Dutch Village area near tail end of Murrieta/Temecula & Winchester. Not sure if it's actually Winchester, but I could be wrong. Huge, clean and well stocked store in a small busy shopping center. My review mainly reflects the very helpful cashier that tried to find me a clean unsmashed set of Halloween cupcakes-were smashed but sealed tightly. I told I appreciated her concern & help but I still wanted to purchase them as they were the last ones left & too cute of Halloween theme. It's people like her that make a difference and the reason I keep coming back. And to the people standing in line looking perplexed at me for buying smashed baked goods, "Why do you care? By the looks of my photo, my intentions were good - you obviously can't tell too much they're were thrown around & I still paid full price; I wouldn't expect not to. read more

Stater Bros. Markets - These were the last Halloween treats left & a few were smushed up; I cleaned them up & u can't really tell too much. Hit w/the party goers:) - Grocery Near Me - Winchester, California

This Stater Brothers Market gets 6 stars for customer service. In fact, most companies should video tape the employees at this store and use it for training on how to interact with customers. From the moment we entered the store until the time we departed every employee we came in contact with greeted us with a smile, asked how we were doing and if we needed help with anything. Wow! Besides great customer service the store is well stocked, very clean and has a great selection of products that we tend to use. The location is in the French Valley and a bit of a drive for us but we are retired so what else do we have to do... The Temecula Staters Brothers is being remodeled and is a bit of a mess. We will drive the extra miles to this location, passing Albertsons and Vons to shop here. Easy 5 stars and as I said in the first sentence, 6 stars for customer service. read more

We shop here at least once a week! Everyone's super nice to me and my kids. We always get cheap fruit and veggies here that last!

Nice store. I usually stop in on my way home from work. The parking lot is a little chaotic, but the store itself is always clean, well stocked and the staff are nice. The convenience of having a Chase bank inside is nice as well. read more

nice store, only one worker has ever greeted me and it was a young boy. everything I need is usually here.

My five stars are for a specific employee. I've ordered curbside grocery pick up twice recently first thing in the mornings. The courtesy clerk young lady, Chastity, that has helped me both times is extremely thorough and always comes out with a smile. The store doesn't allow their courtesy clerks to take tips which is ridiculous. But they said if you leave a Yelp review and mention the employees name, the employee gets a gift card or something. I hope so... !! These courtesy clerks are underpaid and undervalued for sure!! read more

I'm new to the area and this store has become instantaneously one of my favorites. It is always full of great quality food and great ambiance for the shopper. Today, two of the younger workers, Jasmine and Jocelyn over at the fruit cutting station, went out of their way to make me a fresh fruit bowl because I mentioned that fruit tray that I grabbed had that didn't look super appetizing to me. They offered to switch out the fruit that I didn't like or to make me a whole new tray.. didn't realize how much effort came into a whole new tray when I preferred it. Thank you ladies. I also want to mention that Scott, the cashier that helped me, gave me great service and was able to answer all of the questions I had for him. Thank you, signed happy and returning customer. :) read more

Good friendly and fast front line! Good quality meat department! Helpful associates! Great deli although the response to customers is at times inconsistent. read more

They have same or next day delivery which is awesome! They make the best attempt to see if they can meet your order expectations. They reasonably priced on most things, but my favorite is their sliced French bread-so good!! Excellent customer service! read more

Large grocery store reminds me of home in Madison Alabama. Store layout was very similar to our Kroger grocery store. Prices seemed a bit high but this was California. Good selection of tuna and Salmon. Happy thanksgiving with our grandchildren! read more

The grocery pick up service is amazing! All of the employees who bring out the groceries are really nice, especially Nick!

Very polite staff. The Cashier York is very friendly and always smiling. Ethan who bags my stuff is really helpful too. Kodus to these people they are worthy to be part of your team you have to keep this kind of employee. read more

This store is worthless. Is there a pandemic I'm not aware of? You're out of ground beef, other than the ground beef made out of stray cats in the tube. All of it, the 80%, 85%, and 92%. How is that even possible. I'll never use door dash again for this store. I'll find a new one. Stater Brothers is too lazy to handle the business. read more

Just had a fantastic experience at Stater Brothers! I needed rainbow sprinkles and they were out of them in the shopping isle. My 6 yr old grand daughter would be very sad. After asking if they had any, Tina (I think) hunted the isles for me and confined they were out. BUT she didn't give up. Without me even asking, She tracked down a colleague in baking, and found a huge box of them and made a special container for me. THIS IS HIGH QUALITY CUSTOMER SERVICE! Very grateful to shop at a store with this high level of service. See the pic for the reason we needed all the rainbow sprinkles read more

Stater Bros. Markets - Amazing ice cream pie with rainbow sprinkles made for a joyful birthday party. - Grocery Near Me - Winchester, California

Super Price Gouging Cost and the cashiers are so depressing. Why should I continue to shop here when I can go to grocery outlet and save 50% on all my groceries. Thanks for gauging all of your hard working customers. 99% of the food they offer is horrible for any human to consume. It's all highly processed and high in sugar so why charge so much for something that's really bad for everyone. Why not offer a larger selection of healthy organic foods? Lower your prices, offer more organic and change your horrible boring culture you have developed in your store. read more

I worked retail myself so when I see someone really cares. I came to get meat from Stater Bros in Winchester and I was wowed by the service from Aiden ( I hope that I got the name right) . He was super nice and listened to my weird Request and cut the meet exactly they I wanted. Usually at other places employees get bothered with my request but he smiled all the time and made me feel VIP customer. Thank you read more