2 1/2 stars. The service was good. The burgers were not bad, the spaghetti with chili was not really that great; the shakes, however, were delicious. The atmosphere is quite nice, but the bathroom needed to be kept better. read more

HORRIBLE service. They never came to take out order. We called them and they told us to wait a sec and never came. We walked out to go to another place to eat. NEVER COME HERE!!!!!! PERIODT read more

Burger and fries all different ways, I ordered the Oktoberfest burger and they bought out the burger without the pretzel bun. That was a no go as the primarily reason I orderedl the particular burger was for the bun. I ordered a Garlic burger and it's was ok. They did issue a discount for the inconvenience. read more

This place comes in handy for late night eats after a night out. Just the right amount of grease and absorption. Service in the drive-through is pretty slow even late at night. read more

I remember when this place used to have good food. Sadly, this seems to be a thing of the past. The cherry coke is great, but everything else is meh. Also, if you order online, expect it to take 2-3 times longer than how long they tell you. I won't be going back, but at least it's cheap, so I didn't waste much money. read more

Service is just awful.. The servers refuse to take tables in front of customers and they will literally walk by you like you don't exist.. Staff is mostly hanging around kitchen goofing off while customers are waiting for a clean fork or a side of sauce.. The restaurant is nowhere near full to capacity.. Only ten of the tables were full and one of them was the managers where she sat on her phone and ignored the fact that her staff is rude and not friendly to customers... As if they don't get payed for what they do.. A customer had to get up and walk to kitchen for a refill. Even though I love their shakes it is to much of a hassle to even return read more

Good greasy burgers and nice milkshakes. Prices are very cheap and a great alternative to fast food.

I always forget how good this place actually is. Went on a weekday in the afternoon so the service was good and the food & shakes were outstanding! Still very expensive though for 'gourmet' fast food. read more

Greasy hamburgers & fries. Good for a quick bite and a great Shake. The prices are fair. The decor is modern retro. It could be dirty at times because they cater to young people. Take the kids there. The servers are also young adults with little people and serving skills. It is what it is. read more

Their food is delicious and greasy for when you're in the mood! It's cheap! But the drive through takes about half an hour away from your life! Other than that it's great. Oh! And the service is literally okay... Not good and not bad just okay read more

as I have been sitting here for 34 minutes waiting for a blt and a burger I am writing this review. This is the 2nd time I've been here and had horrible service. I will not come back! read more

Good food, but they need to pay attention to the orders. We had many mistakes. The drive-thru order taker was unfriendly and not very helpful. read more

Nope. Just no, don't come here. Worst steak and shake EVER! the people working the drive through were rachet and so rude! They gave out so many wrong orders that 3 people came back while we were waiting in the drive thru line. read more

Worst service ever - waited 35 min for a burger just to find out from the waitress that they forgot to put in my order ... worst Steak 'n Shake I've ever been too - and to top it off the manager was making me feel stupid when he was saying that my order is still on line and I'm next on the list .. should have checked with ur waitress first cuz she sold u out already u dummy read more

This is the most trash place ever. The employees working there prefer to stay on them phones instead do the job they supposed to do. They are so unprofessional. This is a typical place that needs the owners eyes to see how trash it is. read more

This is the worst managed restaurants that I have ever been to. There is absolutely no adult supervision in this restaurant. There are employees that are off-duty in regular street clothes hanging out. The ones who are supposed to be working are preoccupied. The waiters are arguing with the cook, customers are getting up to get their own condiments. I won't be a returning customer, nor will I be recommending this restaurant read more

Service here sucks, the waitresses smell like marijuana....expect twenty minutes just to order...

My first time at Steak and Shake and I possibly had the worse experience ever. I have patience which is why I stayed to sit and eat and I also wanted to see how the workers managed the resturant. The manager sincerely hates his job. He should not have the position as manager, he is extremely slow a d just let's the people standing in line waiting to be seated without acknowledging them. Poor workers are the ones that take their time to look at the people entering when they can because they are busy assisting customers. There are a handful of tables open and the manager walks pass the people waiting without saying a word. I believe this is not the right job for him. They need Undercover Boss in their restaurant or even a new, fast, welcoming, manager. read more

Love the food and the reasonable prices - hate this particular location! The service is horrible. One particular server in particular needs to be fired or reassigned to a non-server position. She's personable enough but just clueless to what she's doing. She asked one table if they needed a to go box and they hadn't even been served yet! The managers are not much better. read more

Edit- Stopped by this past Saturday and decided on a takeout order. It literally took them 30 minutes to give us our order. We ordered milkshakes too, and it was so melted by the time our burgers came out we had to complain and got two new ones for free!! Also, the bread on the burgers were sooooo soggy!! Whoever owns this particular establishment needs to retrain staff or something!! The only good thing about Steak n Shake is their prices! It's hard to pass up a meal under $4 that is made with real meat. Unfortunately, I hate the fries! But their milkshakes make up for those. This specific location is SLOW! I literally spent an hour in the drive through today; no apology or even acknowledgement as to why there was a hold up. My burger had a hard bun and the cup my milkshake came in was dirty (I asked for a jr size but got a regular.) I ate only half of my burger because I associated the hard bun with stale/old. Also, the female employees are always unprofessional. They behave as if they are at a get-together and not a place of business. I've noticed this behavior in the drive thru and not when I go inside for a takeout order or to sit-in. Once again, do not come here if you are on a time crunch!! It's very very slow! read more

I went here for the first time the other day when there was no line in the drive-thru. I got one of their regular burgers (think it was a #1) with all the fixings on it. It was soo juicy, cheesy, crunchy. It had all the right dimensions you want in your burger. And I got a dr. Pepper to wash it down with. I now understand why there's typically always a line there. I must return! read more

I was 39 weeks pregnant during my visit so it made sense to go to drive thru. It's took about 5 minutes to even get greeted for anyone to take my order. & as soon as I tried to get my order out the woman over the speaker said "can't you just come inside" I was absolutely mortified that this employee basically refused to take my order over the speaker & asked me to come inside. The service is always horrible. You have to wait so long for food inside or in drive thru it's absolutely ridiculous read more

Expect to wait 45minutes at the drive thru that moves a car every 15 minutes! And then you can't even leave the drive thru cause the curb blocks you in read more

I like the food and the prices but they have TERRIBLE SERVICE regardless of what time you go or manager in charge the service is always the worst. read more

I was in there last night about 11PM. There were maybe 20 people sitting and eating. 1 person ahead of me at order area. I only ordered 2 milk shakes to go. 20 minutes later STILL NOTHING. other customers came in and received there food and drinks and left. 1 man came in, talked with an employee behind the counter, she laughed, handed him a burger, fries, and a drink. I didnt see him pay for anything . he just thanked her and he left. I asked to see a manager. After a few minutes, a man names Angel Font came over. I told him I had placed and order for 2 shakes over 20 minutes ago and still had nothing. Other people had whole meals ordered and left since I came in. He told me this IS NOT FAST FOOD so you have to be patient. I told him 20 minutes was extreme and demanded my money back, which he did, I think. He did not want me to write down his name but told me if I wanted it faster I should have used the drive through. I told him I didnt see that sign anywhere and I was very disappointed. I have used this chain all over the country and this was the worst experience I have seen. read more

Waited a while to be seated. Once seated waited for more than 20 mins and no one took our order. I told the manager that no one had gone to our table he said he would send someone right over. The waitress that seated us came by and said someone would be with us shortly and proceeded to take the order of another table who had just arrived. We got up and left. read more

The worst customer service ever. Went through the drive through and had to leave because the window person was so rude and disrespectful.

The worst customer service EVER!! You stand in line to be seated for over 7 minutes and the manager is standing right in front of you. It took the waitress 10 minutes to even come and take our drink order. read more

This review is tough to write because Steak and Shake is soo good! But don't come here if you're really hungry and want to eat right away! The drive through takes FOREVER! Over 20 minute wait just to say our order. read more

This was my first and last time I will be going there!!! The service was horrible and not only did it take along time for the order to come but it was wrong. The waiter disappeared after he got our order and we had to hunt him down to get the check. It was dirty in there and guite frankly the only one who was happy at our table was the one who ordered a shake. Not a smile on any face in this place!!! read more

Worst service ever! You've been warned! It takes 15-20 minutes to get a table, 30-45 minutes wait for someone to get your order and about an hour to an hour and a half to receive your order. It's such a shame because the food is good but the service is just horrendous. I don't know if the other locations are the same, but please do not go to this location. read more

We had the worst service at this Steak 'n Shake. Waitress seated us then forgot about us. After waiting 12 minutes I asked the manager how long we had to wait. When I got back to my table a waitress was just arriving. I said why was everyone standing around talking when customers were waiting. She said there are only two of us working, which was a lie, two guys were also walking. She asked us for our drink order and walked away as I was telling her what we wanted. She never came back so I got the manager again. He took our order wrote everything down and kitchen forgot the mayo. We had to wait 15 minutes to get our burgers. The waitress who seated us brought our order. She slammed it down and quickly walked away. The worst service and very very rude workers. This particular steak and shake has a lot of turnover of help, including managers. We never see the same manager twice. If you have a lot of time to sit and wait visit this one. read more

Waited over ONE hour in the drive thru line for a milkshake. Finally get to the window and we see at least 7 employees in the kitchen, 4 preparing one shake at a time. There needs to be better efficiency without compromising quality of food and customer experience. read more

The service here is awful! The servers are rude and when you need something they try to avoid eye contact with you. They just talk behind the counter. I over heard them cursing and using foul language. If they were being this loud and using inappropriate language in a family restaurant then they should not be working here. This is a family place, they can hold whatever conversation they are having for after work. They also did not take my order right i ended up giving me food i did not order. I don't know where this girls head was but she should be paying more attention to her work. read more

SERVICE IS ABSOLUTELY VERY VERY SLOW. Staff never looks happy to be there or at least act like it. Drive thru also SUPER SLOW. Who has to read this for them to change? read more

Went through the drive-thru on my way home from the mall tonight. The cashier at the drive-thru window asked me to park the car and wait for them to bring our food out. No big deal to me, but they are obviously trying improve their drive-thru performance metrics. Wish they would have at least served me food that was edible. When I got home, not even 10 minutes later, and sat down to eat, I was very disappointed. It's not like I was expecting a gourmet dinner, but the buns on the burgers were dried out and the crust was hardened. Then I got something crunchy in one of the first few bites and couldn't figure out what it was. That's where I stopped. Absolutely disgusting! Can't see myself going back there. read more

Good place to go with young children. They loved the food and especially the kid sized shakes. My BLT was very good. BUT the service is very, very slow. When they bring the orders they put your check on the table but if you want to add more food the wait was awful. Service not unlike the one in Hallandale which is actually worse. My 6 year old grandson stood up in the booth to get our servers attention. On the positive side they do take Apple Pay. read more

Don't trust their coupons! Had a $5.99 coupon for their Steak n Shake meal and my wife had a $3.99 meal, for a total of $9.98, $10.58 with our 6% tax. At the register, the total, with tax, was $11.21. Pre tax was 10.57, less the $3.99 for my wife's meal, the $5.99 coupon actually cost 6.58, plus tax. Arguing at the register got nowhere. Had the coupon had actually said $6.58 instead of $5.99, I would have ordered something else. As of now, their bait and switch game for extra 10% profit, cost them a customer read more

Honestly it looks like I couldn't write a review without any stars but I will honestly give them a big fat "0" Never and I seriously mean never have I had this bad service in a fast food drive through line that I had to write about it! Firstly was waiting for 10 minutes before I got to the order window...was parked there for 12 minutes (yes I timed it) without a hello or squeak of acknowledgement. My husband and I assumed it was not working(since we said hello mire than 50 times with no exaggeration) and drive slightly passed it when we heard something sounding like a voice..my husband still continued to say hello from the short distance and still no one acknowledged us. We assumed it just was not working. We got up to the window after 10 minutes and the lady asked what did we order as if she took it and we explained that it was not working..this lady had the nerve to say they would not take our order and we needed to get back in line..after we explained our side again(not that pleasant) she simply closed the window and us and walked away. A few minutes later another associate walked up asking what was the problem restating what the last associate said and saying we need to move and get back in line..when we asked her name she willingly gave us (keisha) but to realize was impersonating the manager for who we asked for saying after we asked that she was not the manager and there is none. We were completely aggravated at this point and then a cook came to the window and actually mentioned what we we ordering and said she will make right now if we will come in to collect it. She honestly needs to be promoted to the manager since she is obviously much smarter than the rest. My husband went inside to realize there was a manager and she some what apologized but kept ignoring the issue. We just took our food and left..the fries was so cold. read more

Always a super long wait. Don't waste your time if you're not THAT hungry. I waited 35 min in the drive thru.. And that was FAST! last time I left after 45 min.. read more