Came in on a Sunday and there was one person ahead of me that was ordering so it wasn't too busy by any means. As that person drove off it took about 2 mins to be greeted on the intercom by the cashier. I placed one of my two orders and she said to hold and give her a second after asking me what I wanted. No problem I did, she came back and I repeated my order which she didn't get correctly and I repeated myself again as she didn't understand. She instantly makes a big sigh in frustration while I was ordering and the only reason I was repeating it for a 4th time at this moment was in their side. Customer service is the first product in any establishment I go to and unfortunately today it was the worse product that was offered. read more

I had not eaten here in quite a few years because the smashed burger craze had come and gone and now it is back again. Though I am not a fan of smashing the crap out of a burger so that there is no juice left, Steak 'n Shake does a good job in putting it on a soft bun with nice, fresh condiments. The menu has undergone some changes over the years but everything was still familiar. I did miss that they used to be one of the only restaurants that served Caffeine Free Diet Coke and now they don't anymore. The also have the kiosks to order your meal which is pretty easy unless you have a discount or a gift card. There is plenty of seating inside along with a drive thru so you can get your burger and milk shake to go. They have an afternoon happy hour for their milk shakes too. I like that their food is cooked with Talon fat which is supposed to be healthier which goes with the fresh burger toppings. read more

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SMASH BUT NO SHAKE... My first ever Smash Burger today at Steak 'n Shake which most people would say is blasphemy. I had to find out what all the hype was toward their renowned cheese steakburgers. Firstly, a human cashier does not exist here. I had to figure out the digital screen menu then pay in cash since I rarely use credit cards for food purchases. The menu navigation was simple to add a smash burger to my order but they continued to upsell other items like drinks and sides which was annoying. I only wanted a Double Smash Cheese Burger and thats what I clicked on. The order was digitally transferred to the cook and watched as my burger was prepared on the flat grill. Thin smoke began to rise from the beef as the cook pressed down hard with the steel spatula to create the "Smash" effect. The decor was the iconic red and white 1950s theme complemented with old black & white wall photos, gumball machines and a plush toy claw machine. The retro decor continued through the clean bathrooms with black and white checkered wall tiles and floors. Within a few minutes, my double Smash was ready for consumption. As I starred at my burger with a smile, the cook told me that I was gonna love it. After only one bite it was obvious that her comment was all truth, as was confirmed by the yum yum sounds coming from my full mouth. Super juicy seasoned 100% beef with the thin pickle crunch added the perfect combination. At under $6.00, the size and flavor of the burger was a fantastic value. I will return for another smash burger and try their famous milkshakes. read more

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I ordered a $5.99 butter burger with fries from the value menu through the drive through. The value menu doesn't come with the drink so you will have to pay for a drink on the side. The associate was really sweet and I didn't get her name but she was super awesome. The food was a good quick lunch. read more

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Stopped by Steak 'n Shake while my wife was shopping across the street at Sawgrass Mills Mall. This is a very convenient spot to grab a quick bite and relax for a bit. Ordering was easy at the self-serve kiosk, and once I checked out, I found a clean table to hang out at while waiting for my food. It took about 15 minutes for my name to be called, which felt a little long for a "quick-serve" place. I went with ýthe double cheeseburger, fries, and a sweet tea. The burger was your typical smashed-patty style cooked on a flat top -- decent, nothing extraordinary. The fries, thin and crispy like shoestring potatoes, are cooked in beef tallow, which seems to be a trendy move these days. I liked them with a heavy dose of ketchup. The dining area is bright, modern, and comfortable. It's a nice place to sit while escaping the mall crowds. Parking's easy since it's right by Walmart and just outside the Sawgrass Mall entrance. Overall, a solid three-star experience. It's a reliable choice if you're in the mood for fast food near the mall, but nothing that really stands out. My only regret? Skipping the milkshake... they looked amazing. read more

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Steak and shake has a big variety of different burgers. My family and I dined in and they have a kiosk machine that you place your order and you can pay with cash, credit/ debit card and even bitcoin. On the kiosk they ask if you want to provide tip. The floor was a little sticky but the place looked overall clean. Sophia was very helpful and provided great customer service. When you order a drink they give you a QR code to scan to get the drink. I had my hands occupied and Sophia helped me out. Overall the experience and the food was great. read more

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This place is not what it used to be. The tenders were way over priced for what you get. I got 3 hard, overcooked tenders. I think I have made my last trip to this place. The fries did taste good at least. read more

Steak ’n Shake - American Near Me - Sunrise, Florida

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I've been to this location many times and their burgers are decent . Now , in the past the staff and ambiance was more helpful and pleasing but now that they got more reliant on the devices to the their work , this location has the few staff that's left working there acting like they don't care to assist if needed . The service became bad from what it used to be in the past when they originally came about here . read more

I never leave bad reviews and I'm a huge fan of steak and shake but the combo of insanely rude staff, service time, and missing items. Plus it took 45 minutes for two burgers and fries. They did say all the staff is new and under training which wouldn't have made me write a bad review. But the attitude of the staff was out of control. They did give us large drinks for the wait but even that came with an attitude. If you're working customer service you don't need to be extremely rude. read more

Wanted something quick and easy. Walked into a shit show. The restaurant was packed with people waiting for their food and employees on their phones. Maybe if the staff got off their phones and gave a shit I would received what I ordered. Instead, I got a cold cheese burger, no onion rings and a drink. No one seemed to care or even pretended to want to rectify the situation I left. If I could give negative stars I would. DO NOT EAT THERE. read more

Worst service ever!! If I could give zero stars I would. 50 minute wait. This is supposed to be fast food. I got back to work 45 minutes late! Lots of employees moving around but everyone is waiting and being told it's at least a 30 minute wait. When I ordered the receipt didn't even have ink. Blank receipt. They were aware but nobody fixed it. I didn't get a drink but people had to get someone behind the counter get coke as there wasn't any in the machine. Couple of patrons requested there money back. I couldn't because a receipt didn't print for me. Finally after the people that ordered the same time as me were served I asked where my meal was and it hadn't been processed but was still on there screen but they were already giving out orders after that. They quickly put food together for me which wasn't what I ordered, which made me wonder whose order I got. I heard someone in line earlier mention something about them giving his order to someone else. Complete incompetence. On top of this employees were complaining in the back and that they are only making the orders they are in front of them. read more

Service is slow but food comes out hot most of the time. I come here because there's no other SNS in the tricity area. The inside always smells a bit funky when I walk in for my order. read more

Steak ’n Shake - Pick up order of original double steak burger deal with 2 kids meal of lady fingers. - American Near Me - Sunrise, Florida

I was in the area and hadn't been to a Steak 'n Shake for years so I decided to stop for a quick bite. I'm not sure how so many of the reviewers had such a bad experience here because mine was just fine. I haven't been to a Steak n Shake, as I said, for years, so I'm not sure if this is how they do it at all of them now, but you need to order at a kiosk whether you're getting it to go or dining in. Ordering was very simple, you order and then just scan your credit card. They also have a register available for those who prefer to pay with cash. Within a few minutes our burgers and fries were ready. Food was nice and hot and really good. I love their thin fries topped with cheese and the burger was nice and juicy. I really only interacted with one employee and he was very pleasant. The place was spotless which is always a plus! read more

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The hours of operation are open until midnight. I arrived at the drive thru intercom at 11:50 with 2 cars ahead of me waiting at the windows ahead getting their food. I was told on the intercom they were closed for the night. This is utter laziness by the employee and dishonesty. No wonder this place has such low stars. If I could give 0 stars I would for the sheer incompetence of the staff. read more

Waited 45 minutes in the drive-through Maybe they were just having a bad day. The cash register lady was mean. It was dirty in there The food sat cold, while the register lady walked away for 15 minutes read more

Steak and shake "new" (for me) format: self serve! Let me say that it works! Now you enter and go to the self-ordering station, where you enter your order. The seating area was empty at 430pm- but started filling up soon after: so we had our choice of seats. Then they call your number and you pick up your tray and eat! No more waiting for the waitress to seat you, take your order and bring your food to you ... Food (burgers) were as good as I remember- pattys are small, but flavorful- cheese is cheese and they add the fixings you request. We did get a bowl of chili to share and it was quite tasty and very hot. Overall: self serve worked! I think the food was available faster than before- oh and this location now also has a drive thru! Enjoy! read more

Steak ’n Shake - There was a double burger with cheese and mine was a single, the agares chili and 2 sodas. All gone! - American Near Me - Sunrise, Florida

Why a restaurant chain hovering on the brink of bankruptcy would operate in a manner like this is baffling. Unless they've already given up. The KIOSK ordering is absolutely infuriating. The system is harder to navigate than the bar exam. The employees clearly couldn't give a damn about ANYTHING. The booths, tables and floors are not kept clean, and the food is an underwhelming combination of rather expensive and just not very good. With fries so limp that you can tie them in a knot. No thanks. read more

2-23-23 12:30pm The Yelp reviews all 239 of them, that gave this an overall rating of two stars is correct. I was heading over to Walmart but than did a fast beeline here through the drive thru. First I was surprised the slow service as there was only one car ahead of me. Once I got to the order screen was surprised I was told to wait. No wonder why the long wait they must be short staffed. I ordered a vanilla shake and was surprised on their order board every item had calories lists but the vanilla chocolate and strawberry shakes. When I get to the window to pay I noticed the filthy outside window. Than once the window opens you get hot with this pungent smell of fry oil. It was truly gross worse than body odor if you could imagine anything to be worse. Than I was handed the shake. It's been years since I have gotten one from them and the whipped cream was not real. It was that fake stuff that doesn't melt. Sorry I drank the shake and came here. Will definitely be the last time. read more

Steak ’n Shake - a menu for a fast food restaurant - American Near Me - Sunrise, Florida

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I mean their food is just amazing !!!!! And really should be a be more popular I got their steakburger they have great deals 4 $ for burger and fries !!! But the service don't know what happened to it !!! They don't know what they are doing I waited 45 min for my food . And not one employee could tell me what was going on they said they don't know !!! Really ???!!!!! read more

Steak ’n Shake - American Near Me - Sunrise, Florida

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This location has stepped up their game. On this visit, we ordered a Butter Steakburger w/ grilled onions, side of French fries and a perfectly spun chocolate shake. Plus, a Frisco Melt combo (not shown) w/ an equally perfect strawberry shake. The service at the window was great and our food even better! read more

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Took 40 mins to get simple order Staff super rude too Will never ever be back These people should not have jobs read more

Walk right in now they have kiosk to order from got the food quick. So basically no more service just order at the front pick up take it to your table food still great burgers and fries and shakes are always a must fast easy meals . But the downside no one to talk to behind the desks read more

Had always a good time with Steak n Shake. Unfortunately due to supply issues. They didn't had Shakes and Frisco melt sauce. It was posted , but only at the terminals instead of the front door. The food preparation took 15 min. Not in an empty place. Not exceptable. Bad management. Sorry this is one is a no go read more

The lowdown on this place is that the milkshakes and steak burgers are awesome . Even more awesome is the fact that they are open 24 hours!! I have definetly come here more than a dozen times past 2 in the morning and have gotten great milkshakes and burgers. My only deterrent from coming here is that I know that if I'm coming here, I'm doomed to have to wait around 20-30 minutes in the drive through. It seems that quality has its price and your time is the sacrifice you make to the burger gods for such a delicious treat being available all day and night long! However preparation is key.( pop in an awesome album on the car stereo and prepare for your journey through one of the longest drive throughs known to man....)yet it's totally worth the wait !! :) Shout out to all the people working late at night and supplying the world with great bites at night while some people have the nerve to complain :) Your the real MVPs You have cured my munchies with your Cinnamon Toast Crunch milkshakes at 3 am way too many times than I'd like to admit. Steak and Shake is the hero we need, not deserve. read more

Steak ’n Shake - American Near Me - Sunrise, Florida

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Have not been there in a few years but went the past few weekends and was very happy. The employees there are very nice and accommodating. Food prices have gone up so much that I now pick and choose whats worth the money. If I am going to pay up to $25.00 for fast food for two people, I feel at least here I get my moneys worth. I appreciate everyone's hard work at the Sawgrass/ Sunrise Location in a time when most people don't care! Don't forget to tip the employees on your order! read more

Love their food especially late. Most recently tried the pork belly burger, it was okay but probably would not order again. Best items on the menu: frisco melt, onion rings, and butterfinger milkshake. So good! Ask for extra frisco sauce! Only problem is always the wait times. However, this last time the wait wasn't that bad and the customer service was unusually good. Keep it going! read more

Steak ’n Shake - Pork Belly Double Steakburger with Maple Bourbon Sauce 'n Fries - American Near Me - Sunrise, Florida

I had not been to this location in over a year and I definitely won't be back. We waited forever for the food and once it came it was nowhere near the quality it once was. Do yourself a favor and stay away from this location. read more

This is a distopian hellscape. They were out of everything and every little purchase was regulated by QR codes. Never going here again. Their attempt at saving money on staff and moving towards automation made this an awful experience. read more

To start, if you are in a hurry, don't try the drive thru. You will wait forever, because they make their burgers fresh. They also make their shakes fresh and they are both darn good. I have been here a number of times and the service is almost always sub par. Still, the food is good and they actually do a good job of preparing your food to order. They also have a value menu. read more

Stood waiting to be seated for quite a while. Was never acknowledged. The line for take out grew because people were getting frustrated at the drive through line not moving. People who already ate and were just trying to pay their bill we're waiting in the same line which must have been super frustrating. I finally self seated and the waitress busing the table next to be said nothing, made no move to take an order. Several tables were left uncleaned, only about a third of the restaurant had people seated. It was a chaotic mess. Disgruntled customers in line asked to speak to a manager. Eventually we just left since we weren't going to get service or food. Not sure how this restaurant survives. read more

I'm truly shocked that this Steak and Shake is still even open. No one seems to be in in any hurry to work. The lobby is still closed off and so is the dining area. read more

When we first arrived there was no line but the seem to only have 1 waitress scheduled to work which seemed to overwhelm here just a lil bit as she had to seat customers, take orders, clean the tables and cash out at the register. I feel because the waitress was overwhelmed certain things that shouldn't have to be asked for...we had to ask for. Example...the table had mustard but no ketchup. The table had no napkins and we had to ask for them and when we did get them it was only 3 napkin between two people. I loved the food as it's always great but because of being understaffed the service had to suffer as well. read more

drive here with my daughter and second time we've come in last couple months and no shakes. Like its called steak and shake for what!!! Just call it shaved steaks smh and you gotta wait out front 10-15 minutes till they bring it out. read more

Every single time I've been to this restaurant (drive through) they tell you to pull around to the front and wait and they'll bring out your food. You then wait 25-30 minutes for your order. Sometimes there's one other car waiting, sometimes five; day, night, busy or not. I don't understand how it can take 30 minutes for one hamburger to be cooked at a hamburger restaurant. And this is after you wait at the window for nearly 10 minutes to give your order. And to add insult to injury, the order I waited 35 minutes for was totally cold! read more

Worst customer service ever. Avoid this place if you enjoy life. The staff do not care about anything else but themselves. Manager on duty Mr miles does not know or understand customer service. After explaining my concerns he just ignored us. Other associates jumped in and spoke on his behalf, Shaquan, another disrespectful associate. We were kind and said thanks to the staff several times to have them smash the window on us over random over. Steak and shake is a crappy poor customer service establishments, soon to be closed . read more

I almost missed out by reading the reviews but what I understand is that everyones experience is very different as well as the time of day. It was about 3 in the afternoon and I really should be on the road to the airport and based on the aforementioned wait times I didn't think it would be a good look. But we decided to anyway. We were greeted right away although we ordered take out. Two of the three orders came our pretty quickly but for some reason mine took an extra few minutes...it better be worth it im thinking. I ordered the western bbq burger and the sauce was amazing! The onion rings were ever so tasty. Like I said we ordered take out but because my order was taking a few minutes my friend sat at a table and started eating their food. No problem, I asked the manager about my food and it appeared. I said to him, we apologize for taking up a booth we were starving. Bob Williams was WONDERFUL! He said we have more. Any way... one of the servers came by to tell us that some we sat ourselves we were responsible for cleaning up after ourselves! HOLD THE GOTDAYUM PHONE!!!!! HAVE YOU EVER?!!!! We said we didn't have a problem with that but SURELY you jest? She said NOPE. Clutch my owls and call Houston because we have a problem. I called the wonderful Mr. Bob Williams over immediately! We are living in hard times so I would never want anyone to lose their job, but we need to be mindful of who assists in the provision of our paychecks. The place was clean, food tasty and all was well until we came across this young lady. Its quite shameful. WHICH is why I only gave 3 stars. She made me sick! read more

Steak ’n Shake - On the road to the airport and stopped for a quick burger. - American Near Me - Sunrise, Florida

Love Steak & Shake one of the best fast foods around... Just a little slower than others because they make to order ... Keep that in mind. Added jalapeño to my burger no extra charge that's a plus! The great thing about this place its it's fast food or a diner. They have a drive thru but there is table service with cool retro seating inside. Go in order a shake and grab a burger & fries for about $6 how can you beat that!?!? read more

Steak ’n Shake - This man has been making burgers since I've been here, he needs a beer! - American Near Me - Sunrise, Florida

Having one in m neighborhood of kendall I never was tempted to go in ; however, today that we had to bring our boys to a com very at BB&T CENTER we decided to try it out. Bring our first time we didn't know that we had to wait to be seated so we just walked in choose a booth. Then we asked a waitress and she told us that we had to wait but she brought us the menus anyway. The place is loud as there were families with young children. They have burgers and hotdogs, milkshakes, and I loved their small thin French fries. Service was ok. The girl was nice but forgot ab item that I had ordered but I let it slip. Overall, it's an ok place for fast food. Not a place I would go every week as I try to stay away from fast food places. Price was good too, not that bad. read more

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They took 20 minute to give me 2 milkshake while there was three people working and i was the only customer inside the store.

Mom and I really like the burgers and we would love to come more often. But it is terribly cold in there. By the time we get our order we are so cold we can not even drink our soda's. PLEASE...TURN DOWN THE AIR ... , so we can enjoy our food. read more