I hadn't been to a steak and shake in forever, so I decided to stop off in Tallahassee before my flight. They have the ordering kiosks set up, so there is nobody at the ordering counter. However, there is a woman that comes by to help people enter their orders, so it's similar to having someone taking your order at the counter. The restaurant was pretty clean. Their drink machines are controlled by the QR Code on your receipt. read more

Steak ’n Shake - QR codes on your receipt are needed to pour drinks. - Fast Food Near Me - Tallahassee, Florida

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Skip this location. Not a clean place. The floor of the entire restaurant is slippery from mopping with greasy water, or no soap, or mopping the restaurant after mopping a greasy kitchen floor. The men's room also. Plus, no toilet paper. The cook went outside to his car in the middle of making burgers. The kiosk is a nightmare. Skip here. read more

Steak ’n Shake - Fast Food Near Me - Tallahassee, Florida

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This was my 1st visit to a Steak n' Shake. My burger, tater tots and shake were fantastic!

This used to be my favorite late night/early morning place. The new hours have nipped that in the bud. The food is still on par, though.

I had my allergy order messed up twice, which triggered an allergy attack. The staff were rude and unapologetic about it. On top of that, employees are often on their phones while handling food, which is concerning. Overall, the service is unprofessional and careless. read more

I haven't been to steak 'n shake in a while but decided to stop it today, and it was an utter disappointment. Apparently they fired most of their wait staff and now you have to place your own order on a kiosk. Although I'm a 40-year vegetarian, I can usually find some products that don't violate my ethics, but they have proudly proclaimed that their french fries are cooked with beef tallow, which just makes my stomach turn, and I am now no longer going to steak 'n shake, because the limited possibilities I had, have now been destroyed. Why cook with dead animal fat, while proudly broadcasting it, when you could have simply cooked with non-animal oils and nobody was complaining. read more

Thee worse experience for my first time here. The drive thru person was extremely rude. She had an attitude for no reason while I was ordering, when I asked if I could order a milkshake instead of a regular drink she just kept asking what I want to drink. As I kept asking my question because I thought she didn't hear me, she finally says yes, that she can't customize anything because it's only one size, and what do I want. So then when I get to the window and the payment is done, I get my food but there stuff missing so I wait, then she says, "okay, you got everything l" but my cheese fries are missing so she gives me cheese, but my fries are also missing and when I tell her that after she proceeds to tell me that they are in my bag which are not, she has yet another attitude and she gives me the fries. I let her know how rude she was and it was a bad experience. Today is 9/16/25 and we went there at about 5:20pm, just so that the manager is aware of the window employee. read more

This restaurant has very few staff and is attempting to automate everything. They don't take cash and you have to order from a kiosk. You even have to use a QR code to get your soda. My order number was 140 and when they got to 145 I tried to find someone to tell me what was going on. I finally got someone who initially told me that the other orders behind me were all drink orders. Then a guy walked up who is order 139 with the same issue. Their next response was to suggest that maybe we hadn't picked up our orders. Then they agreed to go back and check in the kitchen. After a while, they came back and said they would have to remake our orders. It was all very frustrating. The only reason I'm giving it two stars is because when I did get my food, because they had to remake it, it was very hot. By the time I got my order, the person I was dining with was just about done eating. Final comment, it really was not very clean in there. read more

After traveling for over eight hours, we stopped for a meal and were very unimpressed. The service counter was dirty, there were no straws, and the restaurant was not clean. The workers were slow to get the meal together despite having several people working in the kitchen. All orders were taken on a kiosk so that should have been one more person working in the kitchen. I understood that food service and hospitality work can be frustrating, but it doesn't take much effort to make one thing better. read more

Sorry ass people that can't take any dignity in the job they perform. Burger?? cold, large fries? Empty ass cup with some cold fries, no utensils or straws for our drinks, fuck Yall mofos fr read more

Food not as good as it used to be. What happened to the friendly table side service? Used to love Steak and Shake but not so much any more.

I must always come at the wrong time because all these complaints about service have never been a problem for me. It is a sit down burger joint that can be busy at times. Don't come at peak times or join the late night crowd and you should be okay. At least you get to sit down and wait rather than stand in line and wait. The draw for me is the $5.99 burger and shake meal coupon included in those coupons stuffed in the paper or in the mail. I get a double steak burger, fries, a second side (usually chili) and a good old thick milkshake. A deal that can't be beat. The burger patties are smashed thin on the flat top and my all the way burger always tastes like the delicious drugstore grill burger taste I have loved since my childhood. The fries are as thin as those crunchy potato sticks they sell in a can in the grocery store, but softer. The chili is a welcome side when the weather cools. This time I tried the Prime Steakburger they have been promoting in ads on tv and I think I still prefer their smashed flat patties to this bigger and thicker burger. The taste was good, but just not quite the same. read more

Steak ’n Shake - The Prime Steakburger as advertised. - Fast Food Near Me - Tallahassee, Florida

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the young kids working the weekends, they put entirely to much salt on 4 other customers order and the manager isn't answering the phone to report this issue, sad sad, and high blood pressure of rip... get it together read more

After I made my order people who came after me got their food first. When I asked for a refund, they gave me my order. It was already in the bag for the last ten minutes. Not even a thank or I'm sorry. The level of stupidity and lack of courtesy is obvious. read more

Horrible, horrible service! Have to order from a kiosk now, had to try two, was using gift cards, the machines wouldn't read the brand new gift cards, then when one finally did and I was scanning the second card for remaking balance and the kiosk cancelled our order! Asked for help and was told there was no order placed, the girl didn't listen to us, then a manager came over, said she would take our order even though she had such a hatful look on her face about doing her job. At that point we were afraid to order cause we feared they would mess with our food. We asked her to check the balance in the gift card which she reluctantly did, we confirmed out card still had the correct balance and left. Never going back there again, don't waste your time!!!! read more

Not sure why this only has one star. Found the place to be so clean you could eat off the floor, good food cooked quickly, and very nice staff. They've gone to a contactless model, so you order on a kiosk. read more

After reading the reviews I "almost" feel bad piling on because I got what I deserved. If I had followed my fellow YELPERS I would've passed on this facility. When choosing where you spend your money and you fail to do even minimal research expect minimal results. They get a one because the meat was decent, fries greasy, chicken pieces heavily breaded and fried too hard, drive thru HORRIFIC, wait time (longer than a tire change), concern by staff - NON EXISTENT. When the road sign says, "road out of order" ... believe the sign. This facility should have a sign ..... read more

service and food was amazing! Manager J.P goes above and beyond to make your experience here is pleasant :)

The place is disgusting. The restaurant and bathrooms are filthy. My daughter found a hair in her food.

SLOW SERVICE, MISSING ITEMS, DIRTY BATHROOM. We came in shortly after 1 PM after driving 50 miles (we live very rurally). We had one hour to eat before a doctor's appointment. The waitress asked for our drink orders. Fifteen minutes later, she came back to take our orders but still had not brought the drinks. We gave her our order, including "no fries".(See picture.) I checked my watch: 1:25 PM. See the slip below: she put in our order at 1:32. At 1:52, we just could not wait any more. We threatened to leave, but they quickly bagged our order. We paid and left. I worried about my cole slaw being left in the car, and grabbed the bag at the dr's office. That is when I discovered that there was no dressing for my husband's salad, no cole slaw, and no cookie. I had also ordered a milkshake and it wasn't even listed on the slip. I tried to complain to the manager in the three minutes I had left before we had to leave. He came out of his office woth an attitude, sneered at me, and said, "Your order was placed at 1:32 and you have your food. What are you complaining about?" He then went back to his office. read more

Food was hot, cooked to order, and delicious. Milk shakes were delicious. Service was great and food was prepared very quickly. The owner introduced herself and she was extremely kind and seems dedicated to her business and making sure her customers are satisfied. Highly recommend!!! read more

Not sure why it gets such low reviews, we had a great experience!! We stopped here on our way through town and it was an easy little jaunt off the highway to the restaurant. The staff was very friendly and we all enjoyed our food. read more

I don't normally leave reviews for chain restaurants. I feel like most people know what to expect at a chain restaurant and don't need ratings. Today that changes. This was one of the worst experiences I've ever had in a food setting. Firstly we sit down to place our order and we notice a server struggling to clear a table. That's not a problem, having waited tables I know how much trouble getting plates to stack can be. The problem was that as this server is struggling, the manager walked right through and failed to assist. In fact, not only did the manager not assist but proceeded to explain to the server that if she dropped the plates they would take it out of her paycheck. That's a fine example of very poor leadership and alone would warrant this review. I ordered the cajun burger and upgraded my fries to the cajun fries for $0.29 more. If I had known that all cajun meant was they sprinkled cajun seasoning on the fries (which was freely available on the table) I would not have upgraded. To make matters worse, my fries were brought out with no seasoning at all and a shaker of the same seasoning on the tables was brought out to make my fries "cajun". Another member of our group ordered a mushroom swiss burger only to be told (a half hour after we ordered) that they were out of mushrooms. There also had to be multiple table visits to clarify shake orders. Our server was on his first day out of training and had no support. We watched several people wait to be seated before either seating themselves or leaving. I had not been to a Steak n Shake in about 13 years and I remembered such wonderful times and meals but now I question those memories because this experience has placed SnS on my "do not visit" list. read more

Rare poor meal. Patty melt was greasy and a bit soggy and the bacon burger was light on meat which was over cooked. The shake was good as were the French fries. Server was excellent Food here is usually good. read more

I'm not big on eating burgers from anyplace if you know what I mean. Choices from McDonald's to Wendy's gets redundant when it comes from city to city. However, the day before my birthday I decided to venture and see what the small town of Tallahassee had to offer and Steak N Shake jumped out at me. If you didn't know Steak N Shake is known for its traditional burger setting and its variety of milkshakes. I decided to come here for the breakfast. The pancakes at this place are literally to die for. Three big stakes of regular, banana, or chocolate chip, I can't help but indulge every once in a while. As I sat at the bar station (not actual bar), the server Shiyandra greeted me with a warm smile and a genuine desire to be of service. I went ahead and asked for the Royal Steakburger ( Double Steakburger™ with our NEW thicker slice of American cheese, NEW ultra premium hardwood-smoked bacon, lettuce, vine-ripened tomato, and mayonnaise -- topped with a fried egg) and with three banana pancakes on the side. Boy was the meal and service magnifique. The manager Ashlea came by and asked how everything was and of course I couldn't help myself and compliment the staff and chef. I also appreciated the fact she took the time to ask how my experience was. I have been to a variety of fast food type of restaurants and it's on rare occasion I get asked how everything. This made me feel very special. Furthermore, Ashlea shared their values of making every guest feel as if you are welcoming them into your home. My heart was truly touched by this statement. I also enjoyed listening about Steak N Shake's effort to give back to the local community in anyway possible. When a restaurant does the best it can to deliver exceptional service along with a good reason to be successful deserves 5 stars. I highly recommend you trying it for yourself. Thank you for a truly magical experience! I can't wait to go back. Happy Yelping, Ricky read more

Don't be fooled by the ad! The advertisement says breakfast begins at 2 a.m. So we got up and went to have breakfast at 2:30. They say that we used to do that but we don't anymore breakfast is not until 6. It's funny they wouldn't serve breakfast, as the restaurant was empty. We won't be back. I hate false advertising! It was very clean, and the milkshake was good, but there was no breakfast. OK, so I come back for breakfast at the revised time and, No Biscuits. Is this location managed or NOT. Smh. read more

Steak ’n Shake - the interior of a restaurant - Fast Food Near Me - Tallahassee, Florida

Always a pleasure finding a piece of plastic in my burger... Slow service, poor attitudes from staff, how the hell are you still open!! This is unfortunately standard for this location. Was hoping after a couple of years boycotting this place things would get better. read more

Steak ’n Shake - Spit this piece of plastic out after chewing into it while eating my burger. - Fast Food Near Me - Tallahassee, Florida

The staff at this Steak n Shake have THE WORST customer service of any Steak n Shake I've ever been in. We waited ten minutes after being seated then left. The employees could care less. Never again. Sadly, Steak n Shake has a good product... just terrible employees. Would give a "zero star" if possible. read more

I go here on my lunch break during the week and I love steak n shake but the incompetent staff can't get my simple cheeseburger, fries and a drink 4 out of 5 times. I've even received attitude from the staff when I tried to correct the mistake read more

This is the first time i have EVER had a good experience with Steak 'n Shake in Tallahassee. We ordered the white truffle burger and it was delicious. Our server, Ariana, was fantastic. She was Very friendly and happy. The food was timely. And we placed a to go order and it was also timely. For the first time in years I am happy to come back. I hope this great attitude and service continues. read more

Worst Steak 'n Shake ever Had to wait forever for a burger that was hard and cold and 15 minutes to take my dang Money read more

In brief Nothing personal but I was not aware Steak 'n Shake was undergoing new management and policies at store No. 355, according to my receipt, I tried being loyal as a long-term, occasional customer to steak n shake for many years. I was anticipating on breakfast, but to my discovery there was none so i tried to decide on lunch around 10am when they opened and ordered the single steak n cheese bacon burger. the cashier asked me what all I want on it. I stated "Everything that comes on it and whatever I don't want I will just take off to avoid offending anyone." My statement was made according to the menu. To my knowledge and experiences everything on it means all the ingredients listed in the menu from which I ordered. When I received my meal I checked it and to my disappointment there was an ingredient not listed on the menu on the sandwich. I told the cashier I did not expect or want mustard to be on the sandwich. I then asked to have a new bread bun and lettuce leaf to try and solve the problem. At this point is when she decides to tell me they haven't updated there menus. I should have been told that prior to me ordering or before closing the check to eliminate and prevent miscommunications. The cashier stated she will remake it. I said again I wanted everything on it except for the mustard and she walked off as I was talking to her and ignored my request. So I repeated myself to the cook because I heard her tell him to remake it and put everything on the side. So I stated I want it made fully and if I cant have it made the way I want it then I can just get a refund. The cashier refused to give me a refund and threatened to call the police. A call was made so I waited for the police to arrive and stayed at the scene of incident. I asked for the burger that was disposed so I could better explain myself. I just wanted a burger with no mustard. I could have went to Walmart next door to buy all the ingredients to make it myself a sandwich or somewhere else to waste $5. if that was the case and came out with a better deal and day. The condiments once mixed or spilled cant be separated. So to prevent food poison and offending anyone and leaving unhappy I simply wanted my food made how I ordered it. That is the whole purpose of me "purchasing" a sandwich. Outside of the service, she did not wash her hands thoroughly when leaving the cash register when making my food and i wasn't until the police arrived when she put the hair net on. I intended on removing the meat and bacon in private and enjoying a veggie burger. Unfortunately we were not able to see eye to eye. I left hungry and upset. SHOULD NOT HAVE HAD TO GO THROUGH THAT AS A PAYING CUSTOMER. BOTTOM LINE! read more

Got into line at 12:08, was taken at the menu box at 12:19, and now just got our food at 12:42. There is something severely wrong with their speed of service, over 30 minutes for FAST food? They've messed up our orders in the past and we've tried to think it was a one time experience but their lack of quality, speed of service, and customer service is ridiculous. How has their management not made a single one of these things a priority? Plus on top of this they said they couldn't even use the coupon we've used every month when it comes in the mail. For goodness sakes, if this is your career and you're in management at this location you need to get it together. read more

How am I supposed to drink a cookies and creme milkshake through a paper straw? I can't even drink my damn shake.

still waiting for refund from 5/28 after waiting 35 minutes and never getting my order. Worst service ever! don't waste your time with this restaurant. Even the people ahead of me were disappointed as 1-2burgers came out then 1-2 more 5 minutes later and so on. Some members of families were long gone eating before others got their orders. read more

Horrible service. Asked for clean silverware twice and had to explain that what I had was dirty. Had to ask cashier for the check and was dismissed when I asked for drink ref 5/11/19 Thought we would grab a quick breakfast, was wrong. Empty restaurant and again slow service and now waiting on a check. I'll go to Waffle House the next time. Last visit at this location read more

Food was stale, tender wasn't even warm, and the person that was taking the order at the window had a bad attitude.

Don't know why I come back here, slowest service on the planet, customers are allowed to play noise on their cell phones as loud as they please. So very disappointing as SnS USED TO BE a nice place. Also mgr. Lays the laser scanner down so it shines in the eyes of those unfortunate enough to be sitting in this restaurant. Disappointing is an understatement. read more

I like their food but this location has have to have the slowest moving employees known to man. It took 20 mins to sit me and 10 more minutes to take a drink order with a completely empty restaurant. At the same time, although they had no customers and the drive thru was not open, 75% of the tables were piled up with plates of food. My milkshake took forever to come out because they didn't have a "shake" person and the seevers kept putting off making it hoping another one would do the extra work. These all seem like extreme management problems. Step up your game. read more

I was very disappointed in the customer service at this location. It is a Sunday afternoon and they weren't busy at all. We ordered 3 drinks and only received 2 which was fine but when we asked about the 3rd drink there was a lot of attitude from the girl at the window. She didn't take time to look at the receipt to know that our drink was on the receipt so we had to go inside to get our third drink and she didn't even apologize. Horrible experience. Hire people that want to work not people who just want a quick check. read more