This has to be one of the best massages I've ever spas in the Rochester area! My therapist, Jaime…read moreis so professional and I leave there feeling relaxed and refreshed! Even when I go on vacation and get a massage, they usually disappoint compared to her massages! I can't say enough about how good this place is, it's definitely my #1 spot for massages!

I've gotten a massage here twice and both times have been wonderful. I've gotten massages from…read moreDebbie P. and Alycia and both therapists did a great job of focusing on the spots where I had extra tension and used the exact amount of pressure that I requested (I prefer more of a deep tissue experience). Both times I left feeling refreshed and relaxed! The interior of the spa is very warm and welcoming. They have a shower in the bathroom, though I didn't use it due to COVID, and individual rooms for each client. They also offer services beyond massage, such as facials, waxing, and hair styling. Their massage pricing is some of the best in the area: $50 for 30 minutes, $60 for 45, and $70 for 60 minutes. I've found them more affordable than other spas in Rochester, with excellent quality. I've enjoyed both of my experiences at TMB and will be a regular customer from now on!

-*Shannon is delightful-she gets 5Stars!*--…read more I have gone many times with Shannon & had a delightful experience (she is super!) but the 2nd last time I went she was busy so I saw Katie who was horrendous. I'd been growing out my hair I showed pics and clearly said I only wanted an inch off. she repeated this back to me. One Inch no more. Then She sliced off over 18". EIGHTEEN INCHES !!! I said was unhappy but there's nothing to be done after that. I asked her to stop cutting. Then she cut a 2nd, different crazy angle. I demanded she stop. Another senior lady came over to try to fix her mistake , she did a 3rd, totally different angle. So 1/2 may head has 3 different angles and the other side was still long. 22" on one side above my neck on the other. I still tipped her 30%, not before grabbing a hunk of my own hair off the ground. I left. This is 2days before my bday too. I went in to talk w manager next day, she excused her with the old "maybe she didn't understand" blah blah... I showed her the ref pics (all super long) and the 18"hair hunk she hacked off me and she couldn't believe it. Other stylists came to look at the mess. Everyone shocked. I said if Katie didn't know difference between 1" vs 18" , she had no business cutting hair. So, They set me up with another stylist to fix it. I she did but I went from the longest hair I'd ever had to the shortest Id ever had. And never planned to have. It was now only 3" in the longest place above the spine's bump at the back of my neck above that from where it had been over 22" long in the longest part of my back the day prior when I'd requested a trim of "no more than an inch". It Took 3 years to grow back close to this and has been 5 years to get it to the same length and in same healthy condition. I waited more than 5 1/2years to write this bc I'm still mad @ that awful Katie. She never admitted fault or said sorry. All her coworkers all shook their heads. The salon made it right but now I had to double tip 30%+ bc I didn't want anyone to say I was cheap or didn't tip +30% +even though she literally ruined my hair for 5 years + wrecked what I'd worked on for five years prior. So basically a decade. I have them 2 stars bc Sharon gets 5stars but Katie dragged them down to 0stars, the place made it right but the experience w/Katie was so poor I can't in good conscience give over 2 stars - it's taken 5.5years to write this as it was that bad and prior to that rotten Katie, the salon itself and Sharon were so good. The lady who ultimately fixed it all did what she could. She was in the awkward position of having to rectify it and also has to work with her still so I understand her neutrality, she was lovely I have since forgotten her name but she was stoic due to circumstances but fine. She saved my head but needed to take off much more due to the 3 misshapen angles in the back quadrant. As such, my over 22" hair was shorter than 3" by the time it was styled. I haven't been back since. Tl;Dr: Shannon = 5 Stars, salon=4 stars, other lady 4stars, Katie = 0 stars, minus due to taking 18 inches off instead of one inch.

This is a great salon! The interior is beautiful and spacious, and they offer a lot of different…read moreservices (cuts, color, waxing, massage...). I also like that they have lots of products for sale, including amika and KMS, two of my favorite hair care brands. They also sell jewelry and other items outside of hair care. Amber cut my hair and she did a great job! The chairs in the shampoo station are adjustable so it was more comfortable on my neck than in other places I've been. She did lovely cut and I had a relaxing experience overall.

My sessions with Andrew have been fantastic rejuvenating and healing. I'm about to schedule another…read moresession with him for next week!

Do not do business with these people!! I went to use a gift certificate that apparently cant be…read moreused with specific people that actually work in their business but "arent affiliated with them".... even though the deposit of my gift certificate went through on their website and thats where I booked the appt. When I showed up for my appt they told me I cant use the gift certificate and turned around and took $5 off the total of my gift certificate and they called it a "processing fee" None of what they said made sense and this is obviously not the first time this situation has occured. What was supposed to be the cutest gift and relaxing time ended up being an unnecessary headache. Do not recommend!!!!

Every time I have a massage with Ashley, I think about how I can fit more of them into my life. I…read moresaw her for a massage twice pre-covid, then took a looonnnggg break due to covid and other personal issues. The office is located at the corner of Long Pond and English Roads, and shares space with other businesses. There is a small stairwell to climb to get to the office, and they are appointment only. Ashley is a caring practitioner, asking about any medical issues and what areas you'd like to focus on during your massage. I saw her this past weekend for a 90 minute lavender sugar scrub massage, which was as relaxing as it sounds. I actually drifted off during it. She worked out some extreme tension in my neck and shoulders, and though I was slightly sore the next day in those areas, I feel fantastic now! I am truly thankful for Balanced Massage Therapy on this #ThankYouThursday.

I've gotten 2 prenatal massages here and I can't wait to go back for another! She gets out of all…read moreof my tension and she has tips for other ailments that I'm experiencing. I will definitely keep coming back!

Listen, if you're looking for a hair stylist who is welcoming, warm and knowledgeable look no…read morefurther! Vicki is incredible! Always willing to work with a budget and is up to date on the newest trends. I have had the pleasure of coming to her over the years now and every single time I walk away satisfied!

Had a gift card to use so I decided to get a massage. Jacob did an amazing job! I feel so much…read morebetter! Will definitely come back!

I paid for a 90 minute massage. They ask for the tip while your naked and before they start the…read moremassage which was super uncomfortable. then the person tried to argue with me about the amount i chose to tip before my service. She also ended 15 minutes early and stated that the time it took for me to go to the bathroom, which was only 2 minutes and the time it took me to get undressed gets deducted from my massage time. On top of that the massage itself was not good. She spent about an hour massaging my arms and she was not paying attention to my body at all. She provided me absolutely no relief and about 5 minutes before she stopped she brought up the tip again.

Friendly staff. You get what you pay for but as a minimum wage employee i was more than satisfied…read morewith the relief i recieved. Highly recommended

Had a great massage from Yaslin. She was very professional and had the perfect touch. She found…read morethe knots in my back and worked them out. Would recommend her.

Yaslin is the sweetest and will help you choose what your needs may be based on what you want the…read moreoutcome to be she's a star. I fell asleep everytime I came in for a facial (she's that good and it was great self-care lol). I got so many compliments on my skin - "you're glowing" was a big one. My make up artist for the day of my wedding even noticed the difference from only meeting me for my trial one time before the wedding day. She also is affordable and super flexible! Support small businesses, support hard-working women like Yaslin.

I recently had a back facial. It was relaxing and wonderful. I refused to wash my back for 24…read morehours. I am having a 60-minute massage tomorrow. I will keep you posted. Last time it was supposed to be 60 minutes but ended up being 45 minutes.

First time here and my friend bought me a massage for Christmas. I booked a 60 min massage with…read moreJason C. He did amazing. I went over my areas of concern and he got every knot out. The pressure was just right and keep checking to make sure it was good. I can't wait to go back for another massage!