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    Subway

    3.1 (28 reviews)
    InexpensiveSandwiches, Fast Food
    Open 9:00 am - 9:00 pm

    Order Subway Takeout or Delivery

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    a sub sandwich on a wooden table
    Kris K.

    Well it was obvious the moment I opened this yelp page that I am not alone. To the point- this subway location has provided the absolute WORST CUSTOMER SERVICE I have EVER received. Please let me preface the rest of this review by stating that I am a restaurant professional of 22 years, and probably one of the most understanding customers when things don't go perfect at an establishment I choose to spend my money at. I will also add that I have been to this location many times before with no problems whatsoever. 3 weeks ago I received a book of subway coupons in the mail. Being on a very tight budget these days I chose to utilize one of the BOGO coupons from the book, to buy lunch for my son and I. So, we went to lunch at this subway, I told the sandwich artist prior to ordering that I had a coupon and we would be getting two footling sandwiches. Sandwiches were built according to our requests and we proceeded to cash out. When I presented the coupon the employee told me that the stores POS had not been updated to accept these coupons yet. (This was the first "NO" in a long line of excuses). I mentioned to her that the only reason I came in was because of the coupon. She apologized and told me the system might be updated the next day, and to come back for a refund. I came back the next day.... and no update. Then again 2 days later and no update..... I edited a few more days and came in again. This time there was another employee who was so distracted by his phone .... he didn't bother to look over his right shoulder to greet me ..... I was literally 10 feet away from this guy. Then when he saw me, he looked back at his phone for another 20 seconds or so .... walked over to me and just looked at me ..... without saying a Word. I explained the situation & he told me that the other store he worked at was accepting these coupons , but that they didn't have the update on time at this store for some reason. He told me that it had been updated now though. I said great! Can I get my refund (presenting receipt and coupon just as I had on the last 3 visits). He told me he wasn't authorized to give a refund and I would need to come back and talk to a manager. Fat forward to today. I was finally able to make it back ... and was finally able to talk with a manager. I asked the girl working up front if there was a manager on duty & she looked scared and immediately worried with physical signs of uneasiness. After a couple minutes the manager came out and I explained my situation. She immediately (without acknowledging my dissatisfaction) made excuses about why the system wasn't updated on time. I listened. Then I politely said I understand that things happen and I was just there to get a refund. I presented her with the coupon and receipt. She did not even look at it. She said she couldn't give a refund. I asked her why & she told me if I brought the sandwich back, she could give me my money back ...... WHAT? I asked her if there was a number I could call to escalate the situation. She said she couldn't give me any numbers...... What? (BTW there's a customer service number on the receipts) just saying she didn't even offer that. I told her that this was unacceptable and she said I just work here.... I don't make the rules.....WHAT? Not even a store credit offered... NOTHING offered as a solution.....I asked her to call her GM and explain the situation to her, she agreed.....After waiting another 5 mins or so she came back and told me I could come back tomorrow to speak with the owner......What? I left frustrated, and let the manager know on the way out that I would escalate this and that her approach to this situation was unacceptable..... over a $7 sandwich ... for a store I'm sure clears $2mil a year.... I don't blame the operators of this store. I'm sure they are hardworking individuals that do "exactly" what they're told. I hope that the ownership and senior management, at least for themselves give some Amount of proper training and guidance for appropriate customer appreciation. I will escalate this as far as I can. I know this is a $7 sandwich, but I am hoping that this review will at least spark a little re-training so that nobody else has to go through the rude lack of customer service lacking at this store.

    the entrance to a subway restaurant
    ClArk T.

    Not too far from I-5 exit.you won't miss it. Food is okay. Service is Great. Parking lot is a lil bit tricky though..

    Mmmmmm

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    4 years ago

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    6 years ago

    Follow safety measures! Stay clean and sanitary. Also speed of service was excellent.

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    Ask the Community - Subway

    Review Highlights - Subway

    The Good News Is, the new owner is looking to restore faith upon humanity, and bring this place back to life!

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    Eden Garden Cafe

    Eden Garden Cafe

    4.8
    (66 reviews)
    3.9 mi
    $

    First time here and ordered a green Thai tea with a grilled pork banh mi. Both very delicious. Love…read morethe bread on the sandwich as it was not too thick but good enough to hold the sandwich together. Great flavors. Will come back again.

    Food and drinks are great however service, atmosphere, and consistency are lacking…read more My most recent visit was Saturday 06/06/26. I hadn't been back since a previous bad experience almost a year ago now and wanted to give this place another try. Same bad service. The bad service I received almost a year ago that made me stop coming to this place was I stopped by for lunch and got a grilled pork banh mi and asked for little to no/ very light mayo or whatever spread is on it as the visit before was too much for me and wanted to avoid that... Staff wasn't friendly that day. When I was eating the sandwich instead of little to no mayo it had globs like no exaggeration a lot/too much mayo spread for me so I did tear off a piece of the bread that I couldn't get the mayo off of and tried to take off the other globs and continued eating. I did not waste food. I just wasted the globs and a small piece of bread. I bussed my own table as that seems to be un clear if you do or don't and put the trash in the trash(globs of mayo +piece of bread) and plate near the counter. A staff member exited the kitchen and walks towards the register near the trash can and she proceeded to open the trash can and keep it open, looked at me and asked how was everything. I was honest and told her I always enjoy the food however today too much mayo and she just kept peering down at my trash in the trash and then her coworker exited the kitchen to join the convo and no sorry or anything...just kept her foot on the trash to keep it open and both employees looked at the trash and looked at me rudely so I told them thank you have a nice day and was off put by the experience. They were treating me like I was wasting or complaining. It was truly so weird like why keep the trash open and almost like try to embarrass me or treat me like I did something wrong? Also why no smiles, why no empathy. I don't like mayo..big deal! I still ate that whole sandwich! Recent visit on 06/06/26. Walked in and cafe wasn't busy, but trash on the floors and dirty tables. Two women. One seemed to be in training. No smiles, no welcome in, just a frown (no joke the woman training the other I believe was frowning and she looked mad) and a what can I get you? I ordered for dine in but was given to go box and to go utensils. I have to assume they just didn't want to do the dishes as one couple had dine in plates and were actually pointing to each other the trash on the floor and discussing their meal. I ordered the pho banh mi so I wouldn't have to worry about a mayo situation tbh. Food was flavorful and good. Portions seem to be a bit smaller than what I remember. If they added actual pho to the menu I bet it would be a hit! To-go ordering seems the popular thing here and if I return is what I'll do. Just sad as this used to be my fav spot but now I've found a better place with better service and food. Drinks here and food is super tasty but wish service, cleanliness, and atmosphere could be improved! Service is important and with my past two visits I feel it's a very unwelcoming atmosphere with the staff being hostile and cold and cafe seating indoors and outdoors are dirty. For me when spending my money somewhere I don't want to be treated poorly or like I'm an inconvenience or just being tolerated. The service leaves such a bad impression that it makes me avoid this place now when I used to recommend it.

    Photos
    Water station, with utensils
    Water station, with utensils
    Bbq pork banh mi
    Bbq pork banh mi
    Small Salted Coffee

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    Small Salted Coffee
    Blackbird

    Blackbird

    4.3
    (163 reviews)
    4.1 mi
    $$

    A popular local neighborhood cafe & bar with a casual bistro feel in Shoreline, Washington; about…read more30 minutes from downtown Seattle. No wait for a table. They have indoor and outdoor patio seating. Full bar and cute decor. Friendly staff. You order at the counter. You'll definitely get tempted with the pastries there. I got a banana bread slice to bring on the airplane, which was We ordered a Mexican coffee and Hazelnut latte. Both coffees could have had more flavor. For breakfast, we ordered the Chorizo Scramble and French Toast. The French Toast was topped with spiced peaches and a side of whipped cream. It also came with crispy bacon. Visually pleasing and I couldn't wait to dig in. Very delicious with the maple syrup. It wasn't overly sweet which is a plus for me. The Chorizo Scramble has roasted Poblano, Jack Cheese, Chorizo, scrambled eggs, side of potatoes & flour tortillas. Very tasty. The potatoes were so good!

    We came here again a couple days later because our first visit was so good!…read more It was a little less busy when we went this time, so we were able to park in their lot, which is convenient! This restaurant is perfect for dogs since they have a covered patio! It's comfortable but not super casual, making for a delightful ambiance. I like that you order at the counter and your food is brought to you. The servers are kind and make sure to take care of you! To drink, I had their special lavender mocha, iced. You first taste the chocolate and then a hint of lavender. The mango mule and strawberry basil spritzer are delicious drinks too. To eat, we had the pulled pork sandwich, the blue burger, and the lamb burger. The burgers were cooked nicely and were flavorful. The pulled pork is tender and tasty! My favorite part of the dish is the fries--if you're a French fry fiend, make sure to come here and get their fries! We'll definitely continue to come back to Blackbird for lunch!

    Photos
    Self service station
    Self service station
    Beet Salad
    Beet Salad
    Fish and Chips

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    Fish and Chips
    Drumlin

    Drumlin

    4.5
    (38 reviews)
    1.1 mi

    Have you been? If…read moreyour answer is ANYTHING, other than a resounding YES... YOU ARE MISSING OUT You're missing out on Vibe. Want to see what its like to have an owner/operator instead of the typical bar staff. Thats what you're getting here. I dont typically go to wine bars or similar for conversation, as that is lacking, but herein, my date and I had a great conversation about Geology, science, LOVE, DEATH, the deepest pursuits of the soul, as well as diving into the meaning of life and existence. Some of those may or may not be true, but the gist is that they could all have been true The owners make the effort to connect. The Seattle freeze doesnt live here it seems. I can appreciate a fine conversation over an excellent glass of sparkling as much as the next guy, and here you will definitely get it. If you try. Vibe check is spot on. The Venue. Charming. Can we say that again. VERY C H A R M I N G indeed. Open spaces. Room to spread out. Quiet and calm and inviting with indoor AND outdoor spaces. The neighborhood makes it easy to get to and even easier to park at.... which is a MAJOR win. Selection. Wonderful, and the fact that they do the very unique chameleon act of breakfast, lunch-ish, cocktail-ish, and evening change of concept with food and rotating food trucks.. makes we want to come back. I will definitely come back. Stop reading this now and go check them out!

    This Drumlin update is essentially transitional, jumping from Nov 2022 to Feb 2025 to July 2025…read more(7/20/25). I enjoy stopping by Shoreline's Ridgecrest neighborhood, because of the Crest theater, Ridgecrest Books, Cafe Aroma, and Drumlin. Drumlin is the sister restaurant to the adjacent Ridgecrest Pub which often hosts a wide variety of food trucks. I like how Ridgecrest overall has created a pleasant sense of community. Drumlin first came onto my radar screen because I heard about an Escoffier trained pastry chef working there from another Yelp Elite. I tried a few times to stop by, but the popular baked goods were always sold out. But I did end up having a tasty lunch which I wrote up in my previous review from 11/13/22. This pastry chef has since then moved on. Drumlin then returned onto my radar screen because I heard of about a revamp of their beverage and culinary program. I was able to spontaneously stop by, snag a two top and really enjoyed my first 2025 visit back on February 19th. I savored my spinach salad, casio e pepe risotto, and Running Up That Hill cocktail. It was a bit spendy since I had just started a new job. However, I appreciated the quality and its location close to home. It was nice to see positive write ups in Seattle Magazine and The Stranger, giving positive props to this Shoreline destination. Then I heard that Drumlin went into full cafe mode with daily business hours 7am to 1pm. Menu focuses on beverages, baked goods, and breakfast sandwiches/wraps for the time being. Interesting pivot, but not fully using their awesome multi-purpose space. They have outdoor seating, a full bar, a stage, many two tops against a banquette, street parking, and a dedicated private parking lot. Oh well, I'm sure there is a story behind that and why dinner service has been suspended. Anyways, subsequent visits happened all within a week on July 12th, 13th, and 20th. The first two visits were around 11 am, today's visit was at 745 am. The visits were all onsite for one hour, 90 minutes, and five hours, respectively. Absolutely chill vibe being onsite. Often the challenge visiting indie cafes, there's never enough seating, too crowded, the sea of laptops, ad naseum. I enjoy seeing solos, pairs, groups, and families stopping in whether to stay awhile or as takeout. I've enjoyed collectively to date: 3 - 16oz iced mochas, 1 chocolate chip cookie, one peach gingerbread cake slice, and two Morning Glory muffins. Today's muffin was especially awesome, still warm from the oven, love the overall moist crumb, and especially the pepitas for texture. This going to be a hard situation because I enjoy Cafe Aroma located diagonal from Drumlin, but I definitely favor the fresh onsite scratch pastries here. There's also some featured baked goods from Kaffeeklatch, located in Seattle's Lake City neighborhood. I've contributed two posts and 40 photos over five visits. Hopefully this provided a comprehensive view of my experience at Drumlin. I've been a Shoreline resident for over 23 years, I'm always rooting for hometown businesses to succeed as they evolve, remain vibrant, and viable.

    Photos
    Interior. Vast cafe space, open daily 7am - 1pm (7/12/25)
    Interior. Vast cafe space, open daily 7am - 1pm (7/12/25)
    Baked goods before 11 (7/13/25)
    Baked goods before 11 (7/13/25)
    Interior. The Drumlin continues to evolve (7/12/25).

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    Interior. The Drumlin continues to evolve (7/12/25).
    Jersey Mike's Subs

    Jersey Mike's Subs

    3.3
    (165 reviews)
    3.2 mi
    $

    Huge shout out to Bear, this employee was so friendly so kind and so patient…read more I continue to get above average delicious subs from this location. Easily one of my favorites to visit. Very good staff which means the manager is probably a good manager. I hope somebody recognizes the team with some sort of reward. They deserve it. Location always feels clean.

    I had the worst experience ever this evening at 514pm on July 5th. I have been a customer for…read more14yrs and they absolutely have rocked it every time before today. I was greeted by C**** who seemed a bit upset but looked past that. After starting my order I messed up and referred to Swiss cheese as ham and he absolutely lost it on me and said things to me that I cannot repeat or will be blocked by yelp. When I asked for his manager he threw my food and then stormed away throwing things and kicking doors and ultimately slamming the back door. I felt unsafe at this point and was concerned for his coworkers safety. Thankfully a sheriff just happened to come in at the end of it and I then got my order and left. I do want to say the kind manager was beside herself and couldn't believe what she just saw from her employee. I really hope that this employee is no longer there and will be filing a complaint with the corporate office as at no time when in customer service do you belittle a customer and verbally assault them. That is crossing the line on so many levels in my opinion.

    Photos
    Jersey Mike's Subs
    Jersey Mike's Subs
    Jersey Mike's Subs

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    Subway - sandwiches - Updated July 2026

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