10/10 recommend! The atmosphere here is so beautiful and fun! Our servers name was Mollie and she did not fail to deliver the best service she offered to take or pictures and was so nice and sweet and fun the food was fresh and filling. The drinks are super fun and candy filled! Overall our experience was amazing and I hope my review can encourage someone else to give this place a try! read more

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First time coming to any Sugar Factory location, and I'd say it was an uneven experience. To be fair, we only came in for one round of drinks and an appetizer.. so take that for what it's worth. The restaurant LOOKS great, and drink presentation is really cool too. Service was good from Javier, even though the restaurant was very busy. We ordered guac/chips, which was decent. To drink, we had a mimosa flight. Not very good and not worth the price. But it's okay. Not sure if we'll ever go back, but if we do we'll definitely order different things. read more

Sugar Factory - Mimosa flight - Desserts Near Me - Jacksonville, Florida

Love the atmosphere and the upbeat vibe in this space. The bartender we had was super fun and his energy made my first visit enjoyable. I'd love to go back and try more food options. My daughter's pasta had zero flavor... and for the price that's pretty disappointing. Hoping it was just an off day in the kitchen. read more

Our server JAZ was amazing. Desserts were delicious and drinks were good. Will definitely come back again

Horrible, aka owner. Owner/manager was so rude that he snatched a to go drink out of my hand.Prices are insane. $450 for 4 people. Save your money. read more

We only went here with family for desserts. The desserts are very extravagant and worth the cost. We went as a group 7 and got multiple things and split it all. The service was good. The atmosphere inside was VERY LOUD so we were glad we sat outside. PSA: make a reservation if you want to go here at all. read more

I went for my birthday Excelente Services is great food is good I had a great time I'll come back for sure

The best part of this restaurant is the birthday celebrations...those were fun. Our service was not that great...I think our server was also bartending and that was probably the issue so that wasn't great. The candy area/store was pathetic. Barely any candy in there and it was maybe 7pm. Food was average....it was very overpriced. They did have a lot of choices. The special drinks were fun but are expensive. Wouldn't be so bad if the glass was included, we are talking about a $40 drink. The sodas were $5 and we weren't offered a refill until we were leaving so that was ridiculous especially since the cups were the size of small wine cups....will we be back? Not sure. read more

I visited this restaurant for the first time ever for my nieces birthday. We had reservations but didn't actually get sat for another 45 minutes. Once seated we continued to wait for a server to just show up. We were brought water and then more waiting. Our server was nice but once she finally took our order we didn't see her for almost another hour! I ordered a mimosa and received that 5 minutes before our dinner came. The prices were pretty high for just so so food. One of our young guests asked for a condiment with her meal which she never received. We finally got the condiment after asking 4 different servers! The whole place was very smoky due to whatever was going on in the kitchen...my eyes were watering and I ended up smelling like smoke the rest of the night. Overall I was pretty let down by the whole experience. I don't see myself coming back or recommending it to anyone. read more

First time at the Sugar Factory. Had Dinner there on Christmas Day. It is easily the worst restaurant experience I have had in a long time . . . After we were seated immediately, we were forgotten! By the time we flagged someone down and ordered, we received our food 1 hour after our arrival. My wife and her mother each ordere the Club sandwich which was the only goo part of the experience. I ordered a Cheesy Hamburger which comes with a metal cylinder on top filled with cheese sauce which the waiter removes the cylinder at the table and the cheese sauce then covers the entire burger. Unfortunately, the cheese sauce was cold and the more than well done burger was also cold. The waiter, also a bartender, was not to be found. I finally went to the hostess stand and asked for the manager who was very nice and took care of the problem - about twenty minutes later, they delivered another cheesy burger and this one was hot and not very good. The burger was again overcooked and hard. The bathroom was a disaster area with the cleaning attendant check off sheet unused. the entire restaurant looks like it was very nice when opened and with very little maintenance since. The wallpaper was peeling off the bathroom walls, The signature large screen TV was in terrible misalignment and cycles through advertisements and celebrity endorsements and shows various Sugar Factory Locations - adding nothing to the ambience other than self gratification. Carpeting worn and some of the chair bent. They were also out of onion rings and the ketchup and mustard was served in packets - not really consistent with the price point although the manager was apologetic and did remove the burger from the bill - which I did not request and was a little pleased he recognized this problem. I wish I could just write this off to 3rd string staff on a Holiday, it is far worse than that as the restaurant is just sad and needs a lot of attention. read more

My new favorite place. I would recommend this place for any occasion. A date, business outing, team building excersise. Had a bad day? Go here. The atmosphere is so fun, beautiful and well done. Food is delicious. Drinks are amazing and for the non drinkers you can get it non alcoholic. The staff is first class..legit cannot say enough good things. Big shout out to Mollie, thank you for making our date so much fun. read more

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There's a reason why this place has low rating,, just went in to checkout the place and AC was not working properly so hot and decided to just buy candy instead and barely any sweets,, first of all, it's the sugar factory, The candy section should be the bomb, selection very low and overall presentation made me feel like they were old and stale,, this is a newer location, I expected better! You would never find this low standards up in New York or other major cities,,smh! read more

Busy place wonderful atmosphere. birthday celebrations were amazing. Mimosas were good food definitely fulfilling. Will recommend this place. read more

I came here for my little cousin's birthday party. I ordered the hot Cheetos burger with fries. My food wasn't forgotten once, but twice! And most of the food on the menu was unavailable. Service was slow as well. It took 2 hours to get our food to us and the food was bad quality. I asked for no Chipotle sauce on my burger, but still got it on my burger anyways! This is a disappointment to the Sugar Factory chain! If I could rate this place 0 stars, I would. read more

Sugar Factory - My hot Cheetos burger - Desserts Near Me - Jacksonville, Florida

Mediocre, over priced food. The service is slo. I would not be back. The best Sugar Factory to go to is on NYC, by Lincoln Center. Jacksonville doesn't even compare! Terrible, disappointing experience. read more

The bartender Segric made this experience insane....helped with whatever I needed so super shoutout to that man for making this experience and the cool manager for checking on our sanity from all the laughing and great times we were having with the music read more

Sugar Factory - Us and our amazing drinks - Desserts Near Me - Jacksonville, Florida

Service was great. Bartender made good drinks. Shani yah was great server. But the food was so so. Mashed potatoes like warm and kinda just not good. General mgr was awesome very energetic and fun. Buffalo wings were meh. First time in it was okay read more

so so bad, came here for a friends bday dinner and we waited an hour to finally get drinks and our orders the manager was rude, And just so unacceptable. I ordered a Cesar salad and they ran out of Cesar and gave me a plain salad then I asked the waitress for Cesar she said sorry been out all night and gave me ranch. the salad was disgusting. I ordered a lemonade and a chicken Cesar salad and paid 43$ are you kidding me?. I approached the manger and he was nothing but rude never ever will be back read more

Great food great service great atmosphere I will be back for every celebration I can my family loves it

Riley was my server today. It was our first visit ever. And he was amazing at simplifying the menu and making my kids happy. Great guy all around. Would definitely request him again. THANK YOU!!! read more

Sugar Factory - Desserts Near Me - Jacksonville, Florida

I came with my brunch crew ready for the Sugar Factory experience I've seen all over social media. Food/Drink: It was overpriced, small portions and not appealing. I ordered a veggie omelette. One bite I noticed a strange texture...it was a sticker from one of the vegetables. My friend had the Spicy Honey Chicken and Waffles without the Spicy Honey because they were out. You could tell the food was just okay because there was no, "OMG try this!" or "Giiirrrllll you need to taste this". The drink prices ranged from $49-$19...say what no?!! I opted for a margarita that cost $19, it was good because I went straight to the bar, but it wasn't work the money. Service: I don't know if it was due to the size of our party (20 ppl) orders were coming out wrong. I don't know how many times a server came to our table with a drinks we didn't order. With all the mishaps our servers were a vibe! They matched the fun loving energy of our group, they made the experience so much better. Ambiance: The place is bright, colorful and open perfect for social media. **The air conditioner must be on blizzard because it is cold in there so bring a sweater, hat, scarf, mittens, snowsuit, something to keep warm. LOL** This restaurant is perfect for the younger generation that are all about the aesthetically pleasing vibe. read more

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Pricey but, we had a good time. Food ok and drinks were good. Service was great. Friendly and attentive. read more

It was way over priced. Service was incredibly slow and the food was mediocre at best.

When a restaurant is more esthetic than design, usually the food and service are not great. I would agree with that assessment after my experience last night. I will start that the restaurant was near empty, maybe 4 tables at the most. The restaurant upon entering smelt like burger grease. Though the menu would have you believe that there are an expansive choice of drinks, 2 whole pages worth, only 10 are available due to lack of alcohol and puree availability. I would say that the drinks took over 15+ minutes to come to the table after ordering, fine. Food took an egregious amount of time. Let me start preemptively mention that yes this restaurant is an American restaurant, and yes I ordered birria, so my expectations were middling at best. The consommé was cooked down so much that it was like bbq sauce and I don't think it tasted like consommé to begin with before becoming bbq sauce. I'd expected the large party charge because we were a large party, I accepted that, but we then had another charge of 3% for service fee. You already charge $19+ for almost everything on your menu and you can't build in a service fee into the cost of your food? I looked and it is not notated upfront on the menu anywhere and your staff cannot give me a straight answer on why I paying this fee. On top of that, except when ordering a drink, food, dropping off drink or food, and the bill, we were not checked in at all. GIST: Cheap decor, missing the mark with food and service. read more

Great place to go and have a celebration- they really do it over the top. We went for a birthday celebration and it did not disappoint. Fun and glam atmosphere. Our server Selena was super friendly and provided great service. The rainbow slider app was fantastic. We also had the ginger mandarin salad ( tasted like the vinaigrette might have fermented), grilled chicken sandwich ,grilled asparagus side, and Cajun chicken pasta. The only one we really felt was worth the price were the burgers the rest of the food was okay. The pretty in pink drink was good and tasted like an alcoholic lemonade. The on the cloud was by far the best drink at the table. The spicy pineapple was not good at all. As this is a restaurant that caters to celebrations you will feel it all over. The staff have performances and photography both for a cost. Everything is over the top from food, atmosphere, and service. Overall, we had a great time and enjoyed ourselves. read more

Sugar Factory - Desserts Near Me - Jacksonville, Florida

The worst does it bring your food out in time won't give you refund Doesn't give you a right food read more

This place is definitely cute. We only went for dessert/cocktails and everything we got was really good. Waiter was phenomenal. We were sat outside and the radio was so loud we couldn't hear ourselves think, we asked him if it could be turned down, and he made it happen. Will definitely go back and next time eat some actual food while we're there! Would definitely recommend getting a reservation if you want to sit inside. read more

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Have to give this 5 stars because this place is insane and unusual than any other restaurant. Large shareable portions, creative sandwiches, burgers, entrees and especially desserts of every type and magnitude. These include shakes, waffles, sundaes, decadent flavored iced coffees and more. If that's not enough, they have a two page fully loaded brunch menu plus over 109 different cocktails or mock tails. Full bar, roomy inside, great redo from the former Brio in this space. Outdoor and indoor seating, and multitude of TV screens. Beware, the name is for real; lots of sneaky sugar surprises in lots of their treats. If you have kids, I would almost say this place is a mandatory visit. read more

Underwhelmed! I visited this location for a graduation celebration. This location is beautiful, and matches what I expect to see from pictures of other locations. The menu looks extensive, but it's really not, it's actually somewhat limited. I ordered the ribeye that came with mashed potatoes, and a cocktail. My son ordered a burger/fries, and a milkshake that came with a slice of cheesecake. My server was great, very personable, and great knowledge of the menu. My drink, was different, I can't say I'd order it again. My steak was cooked correctly, but it lacked flavor, and the potatoes were just ok. My son enjoyed his meal, I tasted his milkshake, it was great! The ambiance is nice, music was good, and the celebration sparklers/dances were a nice touch. My food came out to around $80. I can save my money by eating elsewhere and just come here for desserts and pictures. read more

Sugar Factory - Desserts Near Me - Jacksonville, Florida

What a fun night! Our waitress was Autymn and she was fantastic! The food was great too! read more

Sugar Factory - Half King Kong - Desserts Near Me - Jacksonville, Florida

If you go to the Sugar Factory, go for the experience and the drinks and desserts... if you want food, there are better places to go. The atmosphere is bright and celebratory.. service was alright but the overall experience was good. read more

Sugar Factory - Pulled pork loaded fries - Desserts Near Me - Jacksonville, Florida

We went to the the Sugar Factory in Jacksonville today. We had a great waitress Jaz! The food and drinks were amazing. Great decor and atmosphere. We absolutely loved it. Can't wait to go back with more family! read more

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Edited to say that within hours of posting this review and expressing my disappointment in today's visit the GM contacted me with a sincere apology and stated that they would rectify the problem. He also offered a gesture of compensation towards a future visit. I don't think I will be using it but I have to say that they are on it at least and are trying to fix the issues. It won't take back what happened today but at least maybe another little girls first experience will be better. This is about the 7th or 8th visit to the Jacksonville location and this has got to be the worst location. My recent visit will be my final visit... I brought my granddaughter for her first time to which she had been waiting for 3 weeks for this treat. She's 7....Of the 4 items we tried to order (chips and salsa, rainbow sliders, chicken tenders, and the hot Cheeto burger) NONE were available... None!! We opted for the banana split for two and left... on the way out visited the bathroom... it was dirty and disgusting... and visited the candy shop... another big disappointment as most of the containers were more than half way empty and what was left looked like it had been there a while. On previous trips the candy shop was filled and there were other items for sale with the Logo on them... not this time. The only pleasurable thing about this trip was our server and the fact that she at least brought my granddaughter a rubber ducky. You would think with as much as this place costs for lunch that they'd have stuff in stock and at least have a clean restroom. read more

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Closed on Mother's Day, even with a scheduled reservation. Will never go back here again. Complete disappointment.

idk didn't get to sit down after waiting hours after the reservation time we made im throwing tomatoes

We came on opening day and we loved it! Our servers Nikole was the best, so sweet and knowledgeable about the menu. Cookie Monster shake was my favorite! read more

Sugar Factory - Desserts Near Me - Jacksonville, Florida

Disappointed overall. Rainbow Sliders were dry and room temperature; asked for ketchup to try to doctor them up but never received it. It was also missing ingredients shown in ad photo of them. Onion rings were room temp, hard, and didn't receive the dipping sauce they were supposed to come with. Crispy Fish Tacos with rice and beans were decent but again all very dry and not exciting. Cookie Monster Milkshake was obvious it had been premade for awhile; only half the mug contained a warm runny milkshake the rest whipped cream, and the donut was not fresh. The smoked cucumber cocktail balance was off and difficult to drink, but for $20 I made myself finish it. Also of note, the floors are very slippery (we even saw a server fall down!), and service was lacking but 20% gratuity was already included in check without notice. Not worth the $175 paid for a date night out. read more

The food was OK, great ambience, but long wait time. One and done type of restaurant, probably won't go again. read more

Sugar Factory - Desserts Near Me - Jacksonville, Florida

We visited on a Saturday for lunch and fell in love with the decor walking in the door. We were met with swift, friendly service and immediately seated. We asked our server Mollie for her favorites and she gave us several choices including mentioning the great brunch they were serving. We couldn't keep our eyes on our own plates! Everything looked so decadent! We had the chips and salsa while we enjoyed reading the huge menu. I know it's silly but we all ended up ordering the steak sandwich melt. It was one of Mollie's picks. Picky eater me decided that it was (no embellishment here) the best sandwich I'd ever had. The herbed mayo and cheese with the steak was sooo good and the caramelized onions and sautéed mushrooms were subtle. The bread was outstanding. Rounded out with good fries and it was perfect. Mollie must have refilled our glasses 4 times, checked on us often, and made sure our celebration was everything we wanted for our birthday girl! I can't wait to go back! read more

Sugar Factory - Vanilla Rainbow cake. All the extra is part of their awesome birthday presentation. - Desserts Near Me - Jacksonville, Florida

Place looks different and nice inside. Unfortunately that's where the luster ends, drink menu, shake menu severely overpriced, not sure why since there was no liquor menu. I walked to the bar and asked where the liquor menu was, they don't have one and I asked why? it didnt go really well from there. Bartenders and staff are not very knowledgeable and it is mediocre at best. Food was ok my burger overcooked, taco and quesadillas. 20% service charge no matter how many in your party? $186 My daughters trying to check out with their candy with three people standing there helping one person?! Good luck. read more