I have been going to Sullivan Tire Co. for as long as I can remember. I started going to the Bedford location when I was just a kid with my first car. They put a brand new set of tires on for me at a very fair price and really took care of me well. When I moved to Billerica I began going to the Sullivan Tire down the street from my house on Boston Road. Same deal, always feels like they actually care about your vehicles. I also bring my company trucks (pickups and light dump trucks) to them and they always pull through for me whether it's something small or a major issue that requires immediate attention. I've never once felt taken advantage of and usually I end up getting a great deal with unbeatable service. If the Billerica location can't work on a larger issue they have a commercial location in North Reading that does larger tires and wheels and can basically do everything involving wheels, tires, and balancing on the spot or with a quick turn around time. Billerica is my favorite location. They are the most knowledgable and even have a transmission specialist that comes within 24 hours of drop off. Billerica Sullivan Tire has pulled through for me in even the toughest situations - last winter for example. 2 of my trucks in the midst of the major back to back to back blizzards were having transmission problems and I thought for sure I was going to be spending around $10k for 2 re-manned transmissions. Both trucks 1-2 days later were up and running for under $1500 without having to replace the transmissions! I love these guys and I won't go to any other mechanic when I can't do the repairs on my own. Thank you to Sterling, Brian, and their crew for always keeping us going when it matters the most! read more

Was nearby with an RV and noticed one of my valve stems was leaking. Called when they opened and they asked a few questions and they said no problem. I brought the wheel over a few hours later and they said "let's go look at it". After a quick inspection he took the wheel and said I'll be right back. 5 mins later I had the wheel back with a new high pressure stem and he says "you're good to go!" No charge! AMAZING!!! I was in and out in 15 mins. Thank you so much Sullivan Tire!! read more

Came in about a month ago for an unrelated issue, and was told I needed tires badly. I really fought it but after explaining it and showing me how bad they were, I went ahead and got them. I can't thank Sullivan Billerica enough, specifically the manager Tyler (?)because those tires have saved me multiple times in the past few snowy icy weeks from skidding off the road. Even when other people are sliding around I feel so safe. Thanks again, If you hadn't been so committed to making sure I was safe I wouldn't have bothered and would probably have gotten a much larger bill for getting towed out of a ditch 12/10 will come again. read more

This place said I needed 3 thousand dollars worth of work. I just had two brand new tires put on at Mavis tire and brake in Nashua. But Sullivan says I need all 4 new tires. ‍ read more

My car was making a weird noise. They were able to see it same day and they helped me out by fixing the issue. Turns out it was a suspension problem and boy am I glad they were able to have that done same day. Thank you so much! read more

I made an appointment the evening before and receiving confirmation from Glenda that my appointment was confirmed. When I arrived I was told that they were not able to work on the tires (tire patch) on my vehicle, a tesla. This has been confirmed by Tesla to be false and I was able to find another tire shop to repair it. I wish they told me this the night before when they confirmed my appointment and didn't waste my time. read more

I made an appointment about week prior to the service date for a "wait" for my vehicle to be serviced. This store has 6 bays for 6 mechanics and had only 1 at 8AM and another coming in at 9AM. Thats it 2 mechanics for the day causing 3-4 delay at best. This is not the same Sullivan Tire I remember and not the same experience I had in the past. Needless to say lost my business for good. I had other issues not mentioned but left without any service and went elsewhere. P.S. Billerica location. read more

Outstanding customer service. Arrived for my appointment early and was promptly taken care of - ahead of schedule ! Repaired and replaced my flat tire in a matter of minutes. Highly recommended !!! read more

From sitting in the lobby I saw how well customers are treated with car repairs as well was I. I believe they do their best to save customers money in these tough times and include whatever coupons available automatically. read more

They replaced all four tires with an alignment. The front desk personnel was professional and nice. I will definitely recommend this place. read more

Just an update to an earlier review: I really appreciate their willingness to correct a problem. A few weeks ago I had an invoicing error that they fixed the same day, and today they found an issue with a new rotor that was installed. I left after the initial service for brakes and rotors and heard a new rubbing sound in the front. I went back, and after putting it back on the rack, they discovered that one of the rotors was defective. Within 45 minutes, they successfully troubleshot the problem, had replacement parts ordered and onsite, and buttoned up the repair. I think their services are great and they are a fantastic local resource to have! read more

Got a flat driving down the Mass Pike; had to drive a bit to find somewhere safe to put in the spare. Needless to say, tire was ruined. Sullivan came through for us, got an exact replacement tire, honored roadside damage warranty and took care of it. Friendly service! read more

Tldr: Find a more trustworthy shop. The individuals at the Billerica location, especially Louis, are willing to lie blatantly, repeatedly, and to your face in order to make money off of services your car does not need. I went to Sullivan Tire to get an oil change and to get my tires replaced. While working on my car, Louis called me to say that my car was "way out of spec" and that there was "no point to put nice new tires on a car with alignment this bad". He also said that the alignment was "especially bad in the back, which is why [I] might not notice it while driving". I therefore got the alignment done. Later on, I looked at the alignment report and noticed that not only was my car in spec to begin with, but the "alignment" they did did not significantly change any of the alignment metrics. (Two metrics were shifted from being in spec to still being in spec). I followed up with Brian about this issue and he apologized if they "potentially misrepresented the situation" and offered to refund the service. Upon my request they also refunded the labor of my appointment. However, this does not change the fact that the default behavior at this location is to lie about services needed in order to make an extra dollar. So, unless you are 100% confident about what needs to be done to your car and are willing to stand up to a mechanic who is lying to you, go elsewhere. Especially if you are a woman on your own. read more

I'm impressed how poor the quality on auto service this place is. I went there to change the brake and after the did the job. I notice the right side was making a sharp metallic sound. I check that side and I saw a big dent on the disk. I bring back the car for fix the problem then the guy from the store told me the leave a screw out of place. So cool the sound its done then when I look the disk the big dent still there I go back to the guy before I leave the store and I say to him they didn't fix the dent, so he told me that dent disappear with time, I say to the guy are you for real that disk its brand new. And he respond that will not affect the brake the I'm good. I try to make him see the situation and he keep giving me excuse and B'S. I can not believe how sloppy the service is on this store. I will never return to this store not even to patch a tire. read more

Sullivan Tire & Auto Service - Tires Near Me - Billerica, Massachusetts

First off, I had an appointment. 1 hour and 15 minutes for a basic oil change! You gotta be kidding me! I could do better in my driveway! And of course the mechanic forgot to put my reminder sticker on the windshield. I tried to give sullivan the business even with a jiffy lube right next door... needless to say, I made the wrong choice....... And on a side note... they have all the service windows painted over so you cant see them working on your vehicle.... very shady if you ask me read more

My car needed a repair, a tire replacement. I was getting ready for a 16 HOUR drive from Massachusetts to South Carolina for the Holidays..... I had no time limit; I went to wait 2 hours (I had nothing to do.) The manager told me it would be 2 hours to wait for me to get a new tire put on my car. I waited the two hours. Mike? I think is his name, was surprised I waited that long! I got them rotated. He kept updating me on what's going on, how many are in front of me. Their shuttle guy, took me to the local post office to drop off a package...(which I had never used a shuttle service before) They're great people, and this was my first time there, and I plan on going back soon for a tire alignment. It wasn't too expensive either. under 100.00 read more

This is Arthur D. with a follow up. I received a call from Sullivan and they apologized for the mixup and made it right. Now for the positives. Since most dealers offer price matching, service is the only factor worth considering. Sullivan has you make an appointment whereas most other dealers are first-come first-served. My car was brought in and the tire replaced within 15 minutes. At most other dealerships it would have taken over an hour. I'll return. read more

What a great group of guys. Super nice, helpful, and not pushy at all. Got me in with a minor tire emergency, took care of everything plus. Prices were fair and much less than the dealer I was going to go to. In and out faster than the quoted time frame. Will definitely go back. read more

Nothing but praise for the Billerica location Sullivan tire. All the employees are kind and courteous, always willing to help. In my opinion Brian is indispensable to the Sullivan tire brand and to be selfish the Billerica location. I look forward to continuing all my vehicle needs with Sullivan tire while living in Billerica. read more

An amazing group of workers always going above and beyond for customer satisfaction! Very pleased with the front desk and how they take the time to answer any questions u have. The group of employees are outstanding! Highly recommend! read more

Sullivan Tire in Billerica reached out to me over Yelp and in a phone call to help rectify the situation. Both employees apologized for the delays and the store manager asked me to come in later that same day to check the tires. In the end, tire rot needed to be cleaned out so I had my three older tires repaired. I waited a week to see if the repairs took and am happy to report that they did. I had been going to refill air every 2-3 days, even with temperatures in the 40s. This past week has seen snow and temps in the 20s and my tires haven't needed to be refilled. I now feel better knowing my tires are safe for the winter. read more

Senior management did make the effort to reach out to me in a very kind and professional manner and sincerely apologized for the experience and offered to make it right... they thoroughly restored my faith in the brand of Sullivan tire, while I was still unhappy with the experience at the Billerica location, I do feel confident that should I encounter an issue again, management Would support me and do the right thing read more

Let me start by saying that I know absolutely nothing about cars, tires, car maintenance, etc. So as a car owner it is important that I find a place where the people are nice and non-intimidating, they explain things to me in a non-condescending manner, and I don't leave with that sinking feeling that my ignorance of all things automobile has caused me to be taken advantage of and get ripped off. I've been to this particular Sullivan Tire location several times now and have always had a great experience. Plus, I think Sullivan in general is cheaper than Midas. My oil change and tire patch this morning were only $35 whereas I recall my oil change being over $40 at Midas. read more

Extremely over priced. Advanced online repair quote suggested about $460 to replace both rear struts. Sullivan quoted me with about $800 for the same job. Plus they told me I needed more work done in the front that does need to be done. For example, they said both sway bar links were busted and the bushings were gone. I looked at it, all of the bushing are there and neither sway bay link is busted. They also said I needed a new inner/outer tie rod and work on lower ball joints. Now in MA if any of the items listed from the sway bar to the ball joints were bad we wouldn't pass inspection. This car they looked at passed inspection. Very frustrating. Keep in mind I have been going to this particular Sullivan tire for the past 5 years. I like to have fix 'em cars to learn how to fix cars. In those 5 years Sullivan tire was great. They were always willing to work with me and never hassled me. I've heard that they haven't been really busy the past month so maybe that is why they hiked the price and pulled out imaginary work but why penalize the returning customers because their business isn't booming? read more

I recently moved and needed an oil change. This was close to me, and on my way to work. They were able to schedule an appointment for 7:00 am, which allowed me to still get to work on time. Most places don't open until 8:00 am. When they removed the plug from the drain, some threads came out with it. I was told that they likely could re-thread it using a slightly oversized plug, but if that didn't work it would be a much more costly repair. I don't know much about cars, and you hear stories about mechanics taking advantage of people, so I called a family friend that was a mechanic to see what his thoughts were. He said he would try to re-thread the drain, too, but otherwise, some work would need to be done. It was nice to know that these folks were being straight with me. I will definitely go back. read more

After paying over $950 for new tires and a lifetime warrant on the alignment, I was told by Sullivan Tire to just bring my car in any time for a tire rotation (after 6,000 miles). Not the case here. On a Wednesday morning they expected me to wait 75 minutes (1.25 hours) before they would take my car in. They have about 10 bays at this shop and you mean to tell me they can't fit a person in for a 10 minute tire rotation? BS. I am done with Sullivan Tire. I was told by many after I bought my tires that Sullivan Tire is overpriced and all about selling you extras. POOR CUSTOMER SERVICE MR SULLIVAN SHAME ON YOU. read more

After my visit April 25 2016 just to get a price for one front tire the manager starting checking the back ties informing me I also needed two new rear tires at $280 apiece I informed him of the car had less than 20,000 miles and I asked him why I need to replace them he said I do hazardous driving he then proceeded to check the two front tires and he said you need two replace the back tires and one front tire in the front and he said if you do not replace all three tires I'll refuse to do the job and walk away and said I guess we are done here. I called the Mercedes dealership were I bought the car and they can pick up my car from Billerica to Scarbrough me and said I only needed three replace one tire,that's what I call that good business ,,talking to clients of mine it's also happened to them too and they replace four tires because of road noise after they replaced four tires and the noise was still there she brought it to mechanic and it was a drum not the tires Please Be Aware read more

I discovered this place through a friend. Like most people I want to take my car to be serviced and not feel like I have to check for my wallet when I leave. Unlike dealerships who will rake you over the coals this place is professional, well educated and very knowledgeable about the process. I don't feel like I'm getting screwed nor do I have buyers remorse. Sterling,Patrick and the other guys are great to deal with. I like the way they conduct business, professional and prompt and to the point! Thanks guys!David in Burlington. read more

Over the past two months, I got a tire replaced because the sidewall had a gash in it which couldn't be patched. Also got four tires balanced and replaced a few lightbulbs while I was there. They went above and beyond my expectations to provide exceptional service. Service was performed in a timely manner. Very pleasant staff. read more

Nothing short of fantastic every time I've been in. They are prompt, let you know what the issue is before making any repairs, and never try to sell you stuff you don't need. I've never had a bad experience at any of the Sullivan locations, but this one is above and beyond. read more

I brought my car here a week ago for a simple flat tire because it was convenient. They told me I had to replace my four tires and while they were they came in and told me the breaks needed work and they would get me an estimate AFTER they finished replacing my tires. It was very high so I brought my car to a trustworthy mechanic and he said they never should have sold me all the tires because my car needs so much work along with the breaks and will not even pass inspection, it's better to just get a new car. Four hundred dollars later, I have new tires on a car that will go to the junk yard. Do NOT trust the guys at Sullivan's tires they will try to sell you everything you do not need. They clearly saw how much work my car needed and just took my money anyway. Now I doubt that I even needed to replace the other tires. read more

I've been taking my car to these guys for probably about 4-5 years now. Their service and prices have always been excellent but the last time I brought it in was exceptional. My car is 11 years old, but I love it. I brought it in for an oil change and to get a freon recharge, and found out that it needed $2,500 worth of work. Given the age, we decided to see about trading it in for a newer one and brought it to the dealership. The dealer found the same issues that Sullivan did, so I know they weren't fabricating anything, and Sullivan was super flexible about me taking the car and then bringing it back. Ultimately we didn't trade it in, but decided to go forward with the repairs (my car is in exceptionally nice shape for its age, all of the repairs were age-related maintenance). They busted their butts to make sure I had it back in time to get to work the following week, and when they were going to have to keep it an extra day, they got me a rental car on their dime. When I picked it up, they surprised me by detailing the whole thing, inside and out, and changing out my foggy-looking headlight cover...all free of charge. They said they wanted me to feel good about driving it, even though it's an older car! I can't say enough good things about this place. As a woman, it's invaluable to have a repair shop that I can trust without feeling like I have to bring my husband with me. read more

1 of the tires i purchased therefor my 93 corvette had a rim leak and needed to be resealed. i warned him to be careful of tire sensor because they broke one on initial install of tires and they had to buy me a new one guy said if we brake it this time we aren't paying for it. so had to take to chevy dealership they fixed no problem.so be careful if they cant fix a tire leak what can they fix. "pay peanuts get monkeys" Just sayin. read more

These guys are great, with great prices, and I'm very fortunate to live really close by. I've going to these guys for a couple of years now and I've only had great experiences. They are located, right by the Treble Cove Plaza where there are Starbucks & DD's right near by along with Milano's right next door, so you can get your food and/or coffee fix while waiting. read more

Going to the mechanic is about as much fun as going to the dentist. I never like going even if just for an oil change. With that being said Sullivan Tire is one of the better autoshops around. They dont BS you and try to empty your wallet. I know a decent amount about cars and have been to other places where "issues" exist that really dont. I have been going to Sullivan Tire for over 5 years even thought there are 20 closer autoshops near my house. Only negative I could say is some of their services (AC Charge, Tranny Flush) are more expensive than other places. But there techs are great and very straightforward. They also price match on there tires which is a plus. read more

Unethical business practices. Charged me for repairs never done, then wanted to charge me again to repair!! I had been a customer for many years - spent over $900 to have work done, then went back for another job and was told the first job needed to be done... I reminded them I had paid a lot of money to have just that specific repair done not too long ago. Raised my suspicions - either the work was never done in the first place, or they were trying to get another $900 from me for work that shouldn't need to be done. Took my car for a "second opinion" elsewhere - obviously, the repair was never done the first time, parts were all original. Instead of admitting error and fixing it, they wanted to charge me AGAIN. Plus, headlights needed new bulbs very quickly after being replaced - apparently they use the cheapest possible brand. Soooo disappointed, I thought I had finally found a place with integrity. Not so. read more