After hearing about Sun Devil heating and cooling through a friend we decided to have them come out to give us an estimate. The CEO Gerardo came to our house and laid out 3 very well understood and very competative estimates and after walking the house and going outside to look at the two separate condensers and then up in the attic and we sat down to talk. He educated us on various subjects about the new air conditioning units and gave us three very good options to choose from. We are replacing an in attic two Tranes and outside two Trane condensers ....20-year-old units r22...banning R22 Freon in January 2020. We replaced them with two new York systems... 14 seer... 3.5 and 3.0 ton..the .10 yr warranty, parts,labor,compressor Really gives you a peace of mind. Both units are running awesome and we couldn't be happier! There was a small accident and a piece of drywall was from the ceiling was stepped through ...But Gerardo called his drywall repair man and it was fixed very well the same day. The install team were really top notch and knew what they were doing but did not take enough breaks up in the attic LOL. ...7 hr same day install ...impressive Jose from the install team went up in the attic and fixed an airflow issue we were having to one room, he wanted to make sure that all rooms had equal cooling airflow ....very much appreciated. Great experience from Sun Devil heating and cooling and I highly recommend them! read more

Chris at Sun Devil Heating and cooling was awesome! He let me know when he was on his way and was prompt. Did a tune up on my AC unit and acid washed my coils for a reasonable price. He was so nice and very accommodating. Will be using them moving forward and telling all my friends and neighbors about how great they were! read more

I will never do business again with them. They were late twice in one day. 2 hours late for morning measurements and 2 hours late for install. The owner never apologized just made excuses. All said and done this is just another shady business. Unfortunately we are stuck with them and their service for the life of our new unit. Terrible service, terrible professional, will never recommend. Trust me. Go some where more reputable. read more

I've been hesitant to write a review for a company that I've developed what seems to be an ongoing business relationship with, but after my latest experience yesterday I felt I had too. GQ and his team have now done the Hvac work on 4 or 5 houses for me. While not perfect, I can say each and every time they weren't, they made it a priority to make things right quickly, even in the midst of the insanely busy summer season. We've never felt too small to be important even though these guys have commercial clients. We'd had some episodes where I believe delays were caused by poor communication via an intermediary, but every time we've reached out directly things happened quickly to make things right. How many companies these days stand by their work and return even AFTER having been paid in full? Hats off to these guys. read more

This HVAC company is the best business I have ever done business with! I was totally reassured by Joseph who was the person I talked to at Sun Devil Heating and Cooling. I had an under and over elbow duct and they took all that out, replaced the duct work and put in a new York heat pump. They give you an awesome warranty, and they do the job right! DO NOT HESITATE to do business with this company! You will not be sorry! I'd give them ten stars if I could! The work crew was just as awesome as the company! No need to call anyone else, believe me! AAAAA+++++ read more

The Sun Devil company and staff is amazing!!!! Their professionalism, honesty and work is truly remarkable. We are truly blessed for their quick response during this AZ heat. We will highly recommend to our family and friends and can't thank them enough for their service. read more

I currently had my entire AC unit replaced. Had issues back in August. Just saved enough money and Jason honored his price. GREAT GUY!!! I would totally recommend Jason and his team for any and all of my AC or heating needs. GOOD JOB!!!! read more

Gerardo and the team that came out were amazing! We love the work they did and everyone was so helpful and knowledgeable! I actually received this company name from a friend who wanted to use them but couldn't due to warranty restrictions on his existing unit. I would certainly use them again and would not hesitate passing the company contact info to anyone who was looking to connect with an amazing company! Exceptional work ! We installed a new AC unit, all new duct work, an additional intake with all new vents and relocation of several vents which required drywall work. They even provided a drywall guy as part of the service! read more

We are completely satisfied with Sun Devil H&C and our new AC unit, They are highly professional, knowledgeable and did a great job for us. We highly recommend them for your AC concerns and needs. read more

I contacted Sun Devil's owner Gerardo to discuss replacing my 15 year old Goettl ac units. One needed a fan motor replacement even though it was still working. He gave me a very reasonable price compared to other estimates I was getting for Trane 14 Seer 2.5 ton units. Basically half the price of the other big name companies out there. Even though Sun Devil is a smaller company they are big on customer service. The crew was awesome getting the units installed in just a few hours. They were very attentive to the details to be sure everything was working as promised. I have no doubt they will be just as good with their ongoing maintenance services. I definitely would recommend Sun Devil for ac service or purchase if you're looking for Trane. read more

We have our new unit installed about three years ago we were asked to write a review immediately afterwards and it was completely positive then it rains as with other reviews we have a leak directly under the new air conditioner within days after its installation as soon as it rain since our roof was only a year old I knew it was the air conditioner they did send out someone they did repair it but they could not match our bedroom ceiling since they didn't and we had our house appraised it has hurt our appraisal now the unit and the servicing I have no complaints I just wish they would use more experience people and they would do whatever it takes to correct roof leak that they incur good place bad place I guess they're in between read more

I had an AC installed by Sun Devil Heating and Cooling in 2019. The price was fair and install was fast and smooth. My a/c stopped working about one year after install. Despite the Covid-19 lockdown, they had my a/c fixed within 3 hours of my phone call to them. I have been happy with the service and the responsiveness of this business. read more

First of all 5 stars is perfect and it wasn't perfect. However, I am in the building business and Sun Devil had a competitive price and they followed through with a great install team and follow up team. In person and phone contact was pleasant. They color matched repainting the access, did wat they said they would do, and fixed what need to be fixed without hesitation. I am more than satisfied with their work from start to finish. read more

One star for getting the unit delivered. The short version: we had Sun Devils come out and fit a whole new A/C and heating unit. The whole job was done very badly, the cooling didn't work properly and the roof leaked after the 'installation'. The quality of workmanship was appalling throughout, they take no pride in their work or their customer service; We called to complain whereupon they demanded $900 to do additional work to improve the job, we said we wouldn't pay and that they needed to remedy the problems promptly. They refused and copped a stinking attitude, so we contacted the ROC who made them come out and do the necessary work. We still had damage caused by them to fix from the roof leak but it was honestly a relief to see the back of them and their cowboy outfit. The end result was very unsatisfactory and the guarantee is probably not worth the paper it's written on but I guess they had reached the limits of their knowledge and workmanship- If you want a good job done by professionals go elsewhere, anywhere else. In short, AVOID AT ALL COSTS, THEY STINK!!!!!!!!!! read more

Bought our unit a YEAR ago from Sun Devil, but didn't want to mislead anyone by a false review TOO early. It's been JUST over a year now! Contacted Jason for a quote and received one quickly and at a fair price. Jason even helped us set up financing. Went ahead and had the work done and the service was EXCEPTIONAL. We have NEVER had such courteous and prompt customer service from an A/C service company in the past. A YEAR later and everything is still working as new and would HIGHLY recommend this company to ANYONE that is looking for a good deal with GREAT customer service. Jason was ALWAYS available when we needed to contact him and the service crew was fast, knowledgeable and reliable. You CAN'T go wrong with these people. read more

Called Geraldo on 4:40 pm and he showed up at 5:00 pm the day before Xmas eve. He gave me a fair price on a Trane 3 ton unit, and said he would also include a new thermostat, surge protector and grate. He called me later that nite and said the 3 ton was not available bot offered me a 3 1/2 ton unit at the safe price. He said he would have his people out to my house the next day (Xmas Eve.) They showed up on time and completed the job. Very reliable, honest, and professional. No need to look further if you need a new unit! read more

We had a new air conditioning unit installed for my elderly mother. The main condensation line and pans were not installed correctly per our contractor and another AC company. This caused a leak that saturated the insulation and caused the ceiling to leak and then collapse. We made numerous calls to Sun Devil AC. They finally sent someone to come and look at it. The repair guy that showed up didn't seem to know what to do and still did not fix the problem. We then went with another company to make the repairs since at this point we didn't trust Sun Devil. We sent them pictures and videos of their mistakes and they refused to reimburse us for the repairs. A reputable company would have stepped up and done the right thing. They wanted to blame the problem on dust in the house during a bathroom reno, but per the new AC company, that was not the problem. Once the condensation pans and drainage was installed correctly, it works fine. Do yourself a favor and find another company that is reputable. Also, Heather in the office was rude and condescending. read more

I found this business listed on Craig's List. I called spoke to Jason the owner I explained that my AC was recently charged and was and now the ac unit is not turning on. I checked the unit it was not turning on. I also stated that BEFORE THIS it was blowing warm air. I would like the entire system checked. A technician cam out on changed bad capacitor. Then proceeded to check just the ac unit nothing else...... I called and spoke to the tech I asked him to check entire system. and I insisted on this He said the system checked out fine..... He said the vents were pushing 70 degrees. So I took them for there word. When the temp started to go up outside after 2 months, my home was not cooling upstairs, my SRP bill doubled.( I verified that is was after their visit) I recalled them they said that it was not related and I would be charged a service call. I said yes it is, I told you before unit stopped working it was blowing warm air. No we do not warranty service that we do not preform. You checked the entire system??? That is not covered??? He said there will be a charge. We called another AC company they came out, found the AC unit downstairs was good, so the capacitor they changed was fine, he said wow very intresting I will need to check the rest of the system. He then checked the vents upstairs found, temp output only 10 degrees lower than room temp. He said something is wrong. He checked the handlers, I asked is this part of the entire system he said yes. He found a DEFROST STRIP WAS SHORTED. This strip was on before Sun Devil came out and after. My SRP bill was $1700 in three months. Know since the other company fixed the other issue usage is down by over 50KW WOW. If the Tech from SUNDEVIL did what I asked by checking the entire system "handlers" I would not have had to pay someone else to find it and an enormous electric bill....... . I complained to the BBB, the company's answer was. "We offer a full refund of the monies charged ($157.20) in good faith that we don't want to continue this charade with this customer. This does not mean we are admitting fault, but however, have chosen to handle this situation legally and don't wish to impact our rating with the BBB through any unresolved differences." I just wanted them to admit to the mistake, and not make sure to do what customers ask them to do. I do not know why their tech did not check the entire system???? read more

I posted this review on BBB last year, figured Yelpsters should also know about these guys. I believe that Sun Devil Heating and Cooling, Inc. sold me a thermostat when nothing was wrong with my unit other than icing over of the coils which I cannot prove now as they took the old thermostat with them. Even if the thermostat was indeed bad and in need of replacement. I cannot recommend this company as it will cost you heavily even for the simplest repair at $59.95 trip charge and $270.00 PER HOUR there after and that's without even considering what the parts will cost you. They will try and justify their charges by comparing themselves to the other bad companies who also overcharge and rip people off. "Our rates aren't as bad as________." My thoughts to that are just because they are not as bad as the worst out there doesn't make them good! An update from my previous post above. About 2 weeks later I had the same exact problem, called another A/C guy out and turned out to be as I suspected the coils were iced over. So SDHC took my perfectly good, expensive programmable thermostat, and sold me a cheap one at twice the price and and charged me a ridiculous hourly rate to do it. read more

I called about six HVAC companies to come out and give me estimates on a new ac/gas pack unit. Jason with Sun devil was the only one who actually spent some time with me and actually provided me an estimate on the spot. Talking with Jason was like talking to an old friend. He is one hell of a guy! Most of the other companies that come out spent maybe 10 minutes and said I will get back to you. I am still awaiting estimates from some of them. I am going to tell you right now, no one will beat sun devils price and service! I got a 5 ton 14 seer unit for the price of a 4 ton 13 seer unit that most had quoted me. Once Jason and I settled on a price, he had his guys out the next day and BOOM it was installed with out a hitch! Call these guys you will not be disappointed! Thanks again Jason, you rock man! read more

These guys provided service that is exemplary. They did exactly what they said they would do to get the job done and cleaned everything up, leaving our yard nice and clean. The price beat their competitors and we highly recommend them to get the job done! read more

We've been doing business with Sun Devil Heating and Cooling for a little over a year. We needed our air conditioner replaced because ours was damaged and we happened upon Sun Devil through Craigslist. Their prices were good so we went with them. Initially there was quite a big mess up with the install. We had decided on a larger unit than we originally had and were told it would be fine. Well, it wasn't fine and they actually had to come back a few times to get the issue resolved. This did cause extra money and time. Also, during the first few months after install we had to call them back a number of times for such problems as the unit not working properly, the fan breaking, etc. You might wonder at the five star rating. There are many reasons why it took me so long to finally write a review because our initial experience with Sun Devil could have been very bad. But it wasn't. From the very beginning they took responsibility for any issues that occurred, were always very willing to come and fix things, give us discounts for the inconveniences, and always treated us kindly, professionally, and with respect. We have had them return to tune our A/C biyearly and we are happy with their professionalism and work ethic. So, they get the 5 star, not because they are perfect... after all, who is? But isn't it more important to have honor and integrity in all you do? And I feel like those that I have had interaction with, particularly the head guy, Jason Clayton, has integrity and provides quality work and quality service. We are very happy with our interaction with Sun Devil Heating and Cooling and are happy to call them our A/C company. They have proven themselves to be a company we can trust to do the right thing and we look forward to many more years of service with them. read more

I called up Sun Devil Heating & Cooling as a second opinion to a recent shocking invoice I received from another company. SDHC came out and the tech (Kevin if I recall) walked me through a complete inspection as well as going line by line through the other companies invoice to check on the items the other company recommended to replace. Each item, one after another, came up and fully functional, within spec, and not in need of repairs. Capacitors were smack dab in the range, contactors were in great condition, and condensate lines were draining and not leaking as the other company said (no trace of leaks anywhere). The only item potentially verifiable was one of the units (not both as other said) may have a slight leak in freon, it was down barely 5% from normal operating pressures. Could have the tiniest of leaks as freon has never been added to these systems in the 10 years of operation, so a one time top off and we should be good for a few years. Overall, my bill ended up being $95 versus the other companies invoice of $2700. Very happy with the service and the time the tech took to educate us. He even entertained my many questions on options for potential replacements as the units are aging and may need replaced in 3-5 years or so. I will definitely continue using this company and will contact the replacements to them when the time comes. read more

My old AC unit was vibrating horribly on my roof so I called out Sun Devil to take a look. I was told the necessary repair would be between $400 and $500 dollars. Knowing that my AC was around 17 years old we discussed the possibility of replacing the unit with a new one as it likely had little life left. At that time I decided to perform the repair on the old unit so that I could save up money for the new unit over the next year. That is when I was told about a five year old used roof-top system they had recently replaced on another house due to the home being remodeled. I was told the unit was checked out, cleaned and I was offered a "one year warranty". Since this unit was only going to cost me $1,900 I decided it was worth the $1,600 risk to buy this unit since it had been checked out, cleaned and came with a warranty. Unfortunately, the day it was installed I found out the new unit had an intermittent issue where it would not blow cold air. It could go several days without the problem occurring but then it would happen again requiring the thermostat to be turned off and back on. Sun Devil came back and checked the unit twice and replaced the thermostat on the second visit but the issue returned. That is when they returned for a third visit and decided that the unit's TXV valve was bad and it was going to cost me a little over $800 to have it replaced. When I reminded them about the warranty I was told the warranty only covered labor and the price quoted was the warranty price. Of course this was the first time I was told the warranty was labor only. When I called the Sun Devil office to discuss the warranty issue I was transferred to Jason. I tried to work with Jason to get Sun Devil to do the right thing and fix the unit for free. However, after he told me on two or three separate occasions that he needed to look into something, would call me back and he failed to call back, I decided it was time to call in another company to check things out. That is when I called Rainforest. Based on Sun Devil's diagnosis, Rainforest quoted me between $500 and $600 to replace the TXV valve. Keep in mind, there was no supposed free labor included in this quote yet it was still cheaper than Sun Devil's quote. Rainforest sent over Jose who immediately questioned Sun Devil's diagnosis due to the intermittent nature of the issue and quickly identified the real issue as being a failing compressor switch costing $371.81 to replace including the $98 fee for the system diagnostics I had them perform. Over a week later, the unit is working well thanks to Rainforest. What was especially frustrating to me in this entire experience is that Jason took no ownership of the miscommunication regarding the warranty nor did he indicate a willingness to meet me somewhere in the middle. Companies make mistakes. What separates the good from the bad is how they own up and respond to them. read more

I had two appointments schedule to have my AC unit looked at along with pricing for a new unit. Friday I was suppose to have someone come out after 1 pm. I waited until 5:30 pm and when no one came I called in company back. Spoke with Jason who lost track of time and was unable to come out. He assured me he would have tech come out Monday between 8 and 10 am. Again I took a day off work to have them come look at my unit. Another no show from the company. I called in again to find out that my Monday appointment was never schedule. Left a message for Jason to call me back and still haven't received a call back. I wouldn't recommend this company just based on the reviews I read and what little contact I had with the company. read more

Wow! So professional and caring. The owner, Gerardo, was very attentive and showed a lot of respect for our home. He called back quickly after my Home Advisors inquiry and scheduled a visit the next business day. His prices were well below the competition and when they came to install 3 units at our home, they were on time and covered all the flooring surfaces they would be walking on. The installers were very nice and respectful. I appreciate, as I am sure the employees do also, Gerardo's willingness to stay and help when an employee had a family emergency and had to leave the job. I will be recommending them to all my friends. Top notch professionals. read more

I am so empressed with Geraldo. He fixed my A/C unit when no other Company would. Christian Plumbing didn't even check the unit and wanted to charge me $15,000 for a new unit and take advantage of me because I was in heat with no a/c. Warlock they didn't check the thermostat or the unit and said I needed a new one. They couldn't help me with as I watched the lady drive away in her Cadillac Escalade. The one and only person that came through for me was Geraldo and he installed a fan motor and it works and im not in a house that 95 degrees. This is why I will always go with this company because of his loyalty. Thank you Geraldo for making my day! Im buying a new unit from you you the best a/c company in Arizona. I give hundred stars. read more

They charged me $600 for 1 and 1/2 hours of work. No new parts and they didnt add any Freon. I had some duct work that came loose. I was told it would take 2 people and was made to think that they would replace some of the existing duct work. All they did was zip tie and seal a few spots. Price Gouging at its finest. Avoid at all cost! read more

I purchased a new 4 ton HVAC system back in December 2013. Jason sold me the unit along with a 5 year labor warranty and 10 year parts. They installed the next day. There have been a few problems along the way starting with a faulty installation. The roof unit was installed poorly and leaked badly into my master bedroom. Once up in the attic I could see a few areas where light was clearly showing through. Shoddy installation. They ultimately took care of the drywall and ceiling repairs. The texture guy definitely could have been better. Fast forward a bit and Thermostat takes a dive and was replaced. Now about 2 1/2 years later and the system stops cooling. I suspect it's low on refrigerant and the coils are frozen. I call SDHC and the numbers are all no longer in service. I checked all around the Interlands and all of the numbers I could find are no longer in service. I suspect all their shoddy installs are catching up with them and perhaps they are ducking out. I even checked the BBB and they still have an A+ rating. How is THAT possible!? Well, they probably paid for the rating as I've seen over and over again. SDHC installed my HVAC and warranted the unit for a good period of time only to have phone numbers no longer in service and un-contactable for service! Shame on them. read more

Both of my 17 year old AC units were on their last legs. After interviewing and getting estimates from 5 companies I decided to get one more... and boy, I am glad I did! Gerardo with Sun Valley H & C was friendly, knowledgeable, and professional. His bid was less than the other estimates I received, plus he had links to a bank that was offering 18 month interest-free financing. That is a winner in my book! The whole process was easy and straightforward. As soon as the financial arrangements were set, I was on the schedule for the next day. I was kept informed of everything in a very timely manner. Gerardo informed me which of his team members would be coming and their expected arrival time. I was kept up to date on everything throughout the installation. The team arrived when expected; they were professional and friendly, and explained everything to me along the way. The new system was up and running by the end of the day. By the time they left, my home was 100% cleaned up, and I was a happy, cool camper, sitting in a quiet, cool house. ! I will use Sun Devil for all of my future heating and AC needs. A+++ rating from me! read more

I was extremely satisfied with the professional, courteous and efficient repair of my AC heat pump. I called during peak repair season and they made a way to get to me within 24 hours and had the repair completed quickly and completely. I am so grateful and will definitely call them in the future for my AC needs, and tell my family and friends! read more

After having a nightmare with another company whose ineptitude caused a massive leak and damage to my home, my wife and I sought bids from 4 companies to purchase two new A/C units. The Sun Devil Heating and Cooling bid was very competitive, so I sat down with the manager/owner Jason and laid out my expectations from his company if we were to spend our money with him. Of the different companies I spoke with, only Sun Devil immediately answered the phone and was proactive in addressing my concerns about the job. Based on the bid and the up front quality of customer service, we decided to go with Sun Devil. I made the down payment on a Friday and was told the install job would happen at 6AM the following week. To Jason's credit, everything was as he promised. We received two new units (with some upgrades as well), and both units were installed on the day and time promised. Jason walked through the jobs with me twice and made some tweaks to things I would not have even noticed. I appreciated his receptiveness to issues that I asked about and his professionalism. Based on the total package - service, price, reliability, I would refer his company to family and friends. More importantly, my wife was happy as well! My thanks go out to Sun Devil Heating and Cooling for their excellent work. M. R. read more

The whole team at Sun Devil were great to work with. They were professional and courteous and replaced our 5 ton HVAC split system quickly with great follow-up service. We'll definitely use them again! read more

I absolutely recommend using Sun Devil for all your Heating/Cooling needs. I hired them in the summer of 2015 to install a new A/C unit and balance and repair my existing duct work.The total cost was very reasonable, and the service was timely and professional. Additionally, Jason went above and beyond to provide several additional accommodations which made working with Sun Devil a fantastic experience. read more

We had Sun Devil Heating come out yesterday to give our AC unit a tune up (It was functioning fine) due to recent Haboob. When the technician came out (He was two hours late) he stated we needed a new capacitor for which he quoted us $350.00. I told him I would like to call around to try to get the best price (for which I found the part is $8.00). He stated he recommended doing it right now and was annoyed we wanted to call around. After he finally left our AC unit no longer functioned (it wouldn't even turn on) When we called Sun Devil Heating and cooling they stated it wasn't their fault as the tech stated we needed a new part. (Once again it was functioning perfectly fine before they arrived) After we asked if they could please send someone back out to please fix the problem they clearly created, and they said they would for $250.00. We stated we should not be responsible for paying them anything as they clearly broke (disabled) our unit. They refused and then both the main number as well as the technician hung up on us repeatedly. At this point we want nothing to do with this shady company so we are having another reputable company come out today to fix the problems Sun Devil created. We were forced to get a hotel last night as our house reached temps of over 102 degrees. I have NEVER had such bad customer service or been screwed over by a crooked company like this before read more